English 
M
Rating: 5 out of 5
The products meet our expectations, despite some damaged chairs during transport (packaging could be improved) the customer service was very responsive.
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Customer reviews of Mobellia
Trust Attestation
9,0
/10
Overall rating: 9,0 out of 10
Based on 1 018 published reviews
Summary of reviews
Mobellia consistently delivers on product quality, with many reviews praising high-end materials, durability, and the visual appeal of sofas, tables, and lounge sets. Customers highlight fast, reliable delivery, precise tracking, meticulous packaging, and efficient, proactive customer service that resolves issues quickly, including replacements for damaged items. The shopping experience is described as straightforward and trustworthy, with clear assembly guidance and smooth fulfillment from order to delivery, along with strong reassurance from the support team and after-sales service. Overall, the store is perceived as serious and professional, offering well-made items and dependable delivery, with positive notes on packaging, ease of assembly, and responsive support.
Reviews 1, 2, 4 and 5 stars
Reset filtersP
Rating: 5 out of 5
Completely satisfied with the purchase. Excellent quality furniture. Bought a 2-seater sofa that arrived disassembled but was easy to assemble
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P
Rating: 4 out of 5
No problem with the table but the box arrived damaged. The impacts received during transport bent a support bar of the extension. It doesn't seem to affect the functioning of the item but it's a shame that special attention is not given to the transport of this type of product.
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M
Rating: 5 out of 5
Very nice finish! Easy to assemble. Express delivery!
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S
Rating: 1 out of 5
We were advised that delivery would be 5-8 days from order however we have still not heard anything on when the furniture will be delivered. We are not very happy with this service
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Response from Mobellia
Dear Sukhjinder,
Thank you for your feedback.
You are absolutely right that the delivery took longer than initially expected. We sincerely apologize for this delay and understand your frustration, especially after being advised of a 5-8 day delivery timeframe.
At Mobellia, we are continuously working with our logistics partners to improve our delivery processes and reduce lead times so that future deliveries are completed much more quickly and efficiently.
We truly appreciate your patience and understanding, and we are sorry that your experience did not meet the standards we strive to provide.
Kind regards,
The Mobellia Team
Thank you for your feedback.
You are absolutely right that the delivery took longer than initially expected. We sincerely apologize for this delay and understand your frustration, especially after being advised of a 5-8 day delivery timeframe.
At Mobellia, we are continuously working with our logistics partners to improve our delivery processes and reduce lead times so that future deliveries are completed much more quickly and efficiently.
We truly appreciate your patience and understanding, and we are sorry that your experience did not meet the standards we strive to provide.
Kind regards,
The Mobellia Team
W
Rating: 5 out of 5
Everything went great, would love to do it again anytime
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L
Rating: 5 out of 5
Perfect Just plan for handling for the delivery because the delivery person was alone and left the sofa on the sidewalk
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V
Rating: 1 out of 5
Beautiful product. The color of the cushions is slightly different from the photo, a bit darker.
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Response from Mobellia
Hello Véronique,
Thank you for taking the time to share your opinion. We are delighted that you appreciate the product. We note your comment regarding the color of the cushions and we will ensure to improve the accuracy of our representations. Your satisfaction is essential to us.
Best regards,
The Mobellia team
Thank you for taking the time to share your opinion. We are delighted that you appreciate the product. We note your comment regarding the color of the cushions and we will ensure to improve the accuracy of our representations. Your satisfaction is essential to us.
Best regards,
The Mobellia team
N
Rating: 5 out of 5
I highly recommend Mobellia for their professionalism, efficiency, and especially their attentiveness.
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J
Rating: 5 out of 5
Mobellia is a very serious company with high-end items of very good quality. Excellent customer service when there is the slightest issue, I recommend 100%
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E
Rating: 5 out of 5
Matches the description. Super fast shipping
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G
Rating: 5 out of 5
Easy to order, very pleased with the product and being able to speak to a person is a major plus
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C
Rating: 5 out of 5
In accordance with the description
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C
Rating: 5 out of 5
Fast delivery. Products conform to the site. I am delighted with my purchase.
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L
Rating: 5 out of 5
Very satisfied
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S
Rating: 5 out of 5
I bought a set of garden sofas and armchairs: excellent materials, aesthetically wonderful. Delivery even ahead of schedule by a couple of days.
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K
Rating: 1 out of 5
I haven’t received my order yet
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C
Rating: 5 out of 5
Product completely compliant
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D
Rating: 5 out of 5
Quality set
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M
Rating: 1 out of 5
There is an impact on the table, I am really disappointed. I am waiting for a response for an exchange.
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Response from Mobellia
Hello Madam,
We are sorry for the inconvenience caused and understand your disappointment regarding the impact observed on your table.
In order to resolve this situation, we have proceeded with the replacement of the table. We hope that this solution brings you complete satisfaction and that you are now satisfied with this exchange as well as the handling of your request.
We remain at your disposal if you have any questions or additional needs.
Best regards,
The Mobellia team
We are sorry for the inconvenience caused and understand your disappointment regarding the impact observed on your table.
In order to resolve this situation, we have proceeded with the replacement of the table. We hope that this solution brings you complete satisfaction and that you are now satisfied with this exchange as well as the handling of your request.
We remain at your disposal if you have any questions or additional needs.
Best regards,
The Mobellia team
E
Rating: 5 out of 5
Fast delivery, plush table, very nice finish
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H
Rating: 5 out of 5
Very beautiful quality, easy and quick assembly, magnificent table!
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C
Rating: 4 out of 5
Very beautiful Monte Carlo sofa, impeccable quality and great comfort, easy assembly, very well thought out packaging. The only downside is the delivery; the option for delivery into the room of your choice would be appreciated. I was alone and the delivery person left it on the street and not in the lobby of my building. I had to load the sofa into the back of my car to bring it up to my building, then unpack everything to be able to bring the sofa up to my apartment... when you pay a certain price for a sofa, the delivery should match the product sold.
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J
Rating: 5 out of 5
Delighted with our sofas. Exactly as we expected. Prompt delivery and good communication. Thank you
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F
Rating: 5 out of 5
Already answered. Satisfied with the order, the contact with the interlocutor Léa, as well as the efficiency and kindness of the delivery person. Satisfaction and return of the product received quickly
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B
Rating: 5 out of 5
NO PROBLEM
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I
Rating: 5 out of 5
Fast delivery, very good quality material
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G
Rating: 5 out of 5
Fast order and delivery
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A
Rating: 5 out of 5
Quality living room, well packaged.
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K
Rating: 5 out of 5
The Three seater sofas are just great with the padded cushions and they look great in the garden. The Delivery gent was fantastic helped me move the sofas to the side of the house and off the road. Great service
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D
Rating: 5 out of 5
Perfect. Fast delivery. Easy assembly.
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A
Rating: 2 out of 5
The wrong colour corner unit was sent and the zippers on the cushion covers are not strong, one was delivered broken. Delivery was very poor - no communication from the carrier or prior notice of when it will arrive. The product itself is OK but I’m not sure it warrants the very high price. At present none of my issues have been resolved, which is concerning as I’m yet to hear back, so I cannot enjoy my furniture yet. Not a great experience so far I’m afraid
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Response from Mobellia
Dear Ashley,
Thank you for your feedback. We are sorry that your initial experience did not meet your expectations.
We would like to reassure you that all the issues you reported have now been resolved. The necessary actions were taken regarding the incorrect corner unit, the damaged cushion cover zipper, and the delivery-related concerns. We have worked to ensure that everything is now in order so that you can fully enjoy your furniture.
Customer satisfaction is very important to us, and we appreciate your patience while we addressed these matters. We hope that you are now satisfied with the outcome and can enjoy your new outdoor furniture for many years to come.
Kind regards,
The Mobellia Team
Thank you for your feedback. We are sorry that your initial experience did not meet your expectations.
We would like to reassure you that all the issues you reported have now been resolved. The necessary actions were taken regarding the incorrect corner unit, the damaged cushion cover zipper, and the delivery-related concerns. We have worked to ensure that everything is now in order so that you can fully enjoy your furniture.
Customer satisfaction is very important to us, and we appreciate your patience while we addressed these matters. We hope that you are now satisfied with the outcome and can enjoy your new outdoor furniture for many years to come.
Kind regards,
The Mobellia Team
S
Rating: 5 out of 5
Thank you to Mobellia for the professionalism of its customer service.
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F
Rating: 5 out of 5
Top
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P
Rating: 5 out of 5
Order arrived well by a very serious carrier. Thank you
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Y
Rating: 5 out of 5
Excellent service. With very elegant outdoor furniture that is very well protected in its packaging and transport.
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M
Rating: 5 out of 5
Received quickly, no problem, compliant with the order
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J
Rating: 2 out of 5
I placed an order with mobellia 10 days ago, I’ve had an acknowledgment on day 2 but have not heard anything since, very disappointed!
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Response from Mobellia
Hello,
Thank you for your feedback, and we’re sorry to hear about your experience.
We understand your concern regarding the lack of updates. Please be assured that we are currently checking the status of your order and will get back to you by email shortly with detailed information.
Thank you for your patience and understanding.
Kind regards,
Mobellia Team
Thank you for your feedback, and we’re sorry to hear about your experience.
We understand your concern regarding the lack of updates. Please be assured that we are currently checking the status of your order and will get back to you by email shortly with detailed information.
Thank you for your patience and understanding.
Kind regards,
Mobellia Team
A
Rating: 5 out of 5
Very fast delivery and super well packaged.
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G
Rating: 5 out of 5
Order and delivery compliant and deadlines respected
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