Customer reviews of Mobellia

Perfect product delay

Great!

Perfect five stars

Beautiful table, the quality is nice, easy to assemble.

the large and heavy order was brought by a single carrier who did not have the strength to unload it from the truck by himself. my wife had to notify me and I was the one who unloaded it with the help of a friend...unacceptable service after spending 3600 euros on furniture. I made a comment on their website..they have not responded.

Delivery within 5 days. Information about the delivery status always up to date. Very good processing.

quality product

Very disappointing experience – Delivery not made and total lack of reliability. Mobellia order whose delivery was scheduled for February 27 in Sitges, entrusted to GEODIS then CBL, but never executed. I had organized my trip from Paris solely for this delivery, taking leave and organizing accordingly. Despite this, the delivery was not ensured and no reliable solution was proposed. The last email from Mobellia was on Friday at 4:48 PM (before the 5 PM closing) and confirmed that the delivery was indeed scheduled for that day. However, over the weekend, no additional information was provided since the services do not work. The following Monday, no follow-up, no call, and no message were sent to try to correct the situation or propose an alternative. The most problematic aspect remains the total lack of proactivity from Mobellia. No spontaneous information, no serious follow-up: if I had not insisted myself, I would have received no information. During my exchanges, I was even told that I would be called back, which never happened. Furthermore, the tracking indicates incorrect information regarding a delivery on February 23, which raises questions about the quality of the logistical tracking and the consistency of the communicated data. To this day, I am still waiting for: a clear explanation of this delivery failure firm commitments for a reliable redelivery with a realistic time slot a reachable contact person on the day of delivery a refund of the incurred costs Such disorganization is hardly acceptable.

This is the second time I order from MOBELLIA, no problem

Completely satisfied with my purchase. Very fast delivery. Thank you.

Quality products, fast and well-protected shipping

Order, delivery, assembly and use were wonderful. Simple online order, ultra-fast delivery, very professional and friendly delivery person, super easy assembly, we are just waiting for the sun to use it!!!

Fast delivery and well-packaged furniture.

Top after-sales service.

Very good product and customer satisfaction at the heart of their concerns

Impeccable delivery

Perfect service, delivery made before the indicated date

Top

good service, spectacular quality. recommendable.

Good

I didn't receive anything because the courier doesn't deliver bulky goods

6 replacement chairs under warranty. I am satisfied with Mobellia's responsiveness

Compliant (and beautiful) merchandise and impeccable delivery

Products conform to the description

Good quality material, Amalfi collection chairs, well-made welds and quality fabric. Extendable glass table from the Murano collection, very sturdy and convenient; all very well packaged and delivered on time. A flawless performance. Well done.

Perfect

After asking the services which protective cover would be suitable for my furniture purchase, following the response received, I ordered the said cover. But this cover does not fit my furniture (wrong dimensions). Moreover, I have not received a response for a possible exchange.!

Sav at the top is very rare these days, honestly respect and thank you

Very happy with your services, would recommend

Meets the expectations I had.

The surface of the table is excessively delicate for a table, especially for outdoor use. It gets damaged right away.

Really disappointing and frustrating experience. I bought a table that arrived damaged twice, a clear sign of total disinterest on the part of the company in checking the goods before shipping. It was only after a long and stressful wait, during which customer service never provided concrete answers, that it was finally picked up on September 8. The most serious issue, however, is that the refund of over 1,000 euros, which had been promised to me, was long and difficult to obtain. I was assured that it would be processed as soon as the product arrived at the warehouse, but after weeks of waiting without any clear communication, I had to insist to finally get my money back. Customer service was absent and unprofessional, never providing quick or reliable responses. An embarrassing situation, with a nonexistent level of communication that caused numerous inconveniences, both logistical and economic. This whole affair lasted two months, an absurdly long time to manage a return and a refund, especially knowing that the problem had been reported from the start. I absolutely cannot recommend this site to those looking for a calm and problem-free shopping experience. I hope this review will make the company reflect on how it treats its customers in the future. Really disappointing and frustrating experience. I bought a table that arrived damaged twice, a clear sign of total disinterest on the part of the company in checking the goods before shipping, and only after a long and stressful wait, during which customer service never provided concrete answers, it was picked up on September 8. The most serious issue, however, is that the refund of over 1,000 euros, which had been promised to me, was long to obtain. I was told it would be processed as soon as the product arrived in the warehouse, but after weeks of waiting without clear communication, I had to insist to finally get my money. Customer service was absent and unprofessional, never providing timely and reliable answers. An embarrassing situation, with a nonexistent level of communication that caused numerous inconveniences, both logistical and economic. This whole affair lasted two months, an absurdly long time to manage a return and a refund, especially considering that the problem had been reported from the start. I absolutely cannot recommend this site to those looking for a calm and problem-free shopping experience. I hope this review will make the company reflect on how to treat its customers in the future.

VERY SATISFIED WITH MY PURCHASE. A SMALL ISSUE WITH THE WORKMANSHIP (CUSHION SEAMS) QUICKLY RESOLVED!

Perfect. Matches exactly to expectations.

The table is defective. A chip on the top and the extension cannot be opened due to a twisted batten

I am very satisfied with the purchase of the Mobellia table, good delivery very fast after the order.

Very beautiful table, color matches the photos, very simple assembly. Fast delivery. Thank you

Very fast delivery, good quality

I recommend 100% Mo Elia, order delivered more than quickly and by a carrier with very precise and respected schedules

Ok