Customer reviews of Mobellia

Poor quality and no communication possible with your customer service, which is difficult to reach.

Very aesthetic and comfortable living room. We will see in use regarding the durability of the cushions. Be careful, it takes two people to put on the cushion covers which are very fitted and difficult to put on. Kudos to the after-sales service, you were very responsive in sending us the 4 missing legs of one of the sofas. It's appreciated to have a person on the phone who addresses the problem immediately.

Very bad customer experience regarding delivery and tracking (3 days stuck at home in total). Even though we are satisfied with the table and chairs ordered, we will not return to this site given the mediocre quality of the carrier and the after-sales service tracking from Mobellia, from whom we are still waiting for the email informing us of the rescheduling day......if you want customer feedback regarding the quality of the furniture, there are a few things that clearly need to change! (The carrier and the reliability of the online staff).

Disappointed because the product does not match its description on the site!

Serious delivery problems: - the carrier does not respect its commitment to specify the delivery day within a 2-hour slot - 3 out of 4 packages have been delivered - the carrier showed up the next day without warning - the carrier sent a link to reschedule the delivery but it does not work - the customer service of MOBELLIA contacted the carrier who does not know where the 4th package is - MOBELLIA is asking me to send photos of the packaging of the 3 delivered packages to identify the 4th one etc.

Terrible Customer Service. Order canceled WITHOUT MY AUTHORIZATION after informing that the last number of my phone was wrong. It took me more than 10 days to get a response. They offered a new shipment with a gift as compensation. I accepted. From the arrival at the CBL MURCIA agency on 20.05.26 of the new order until 08.06.26 they have not contacted me by phone. 19 days!!!! I had already requested the Cancellation on 25.06 and Confirmed again by email on 28.05.26. I am still waiting for the refund of my money. THEY DO NOT SPEAK SPANISH. Only French or English. I DO NOT RECOMMEND MOBELLIA. VERY POOR SERVICE AND EVEN MORE IF THEY DO NOT HAVE A PROPER COMMUNICATION WITH THEIR LOGISTIC OPERATOR. I know what I am talking about. I import and export throughout Europe.

very misleading thought you got the table and chairs, I thought I ordered 10 seater outside dining table and chairs and it was only the table delivered they should just show in the pictures just table without chairs, I paid £680 now just for a table, customer service is slow and emailed to change delivery address as it had my work down and not home address, didn't get changed and the table was delivered to my work address which I then had to get a van and get to my home address, as too big for a car, feel like the table is not worth that money, I only ordered as thought it was for the set, I now have to find 10 chairs to go with it, not happy at all and will cost to send back and no reply with emails so I'm stuck with it

Easy order, quality product. Very fast delivery. Slight downside on the respect of the delivery slot but not Mobelia's fault.

Plastic parts arrived broken, I reported it but received no response from the store!!!

No problem with the table but the box arrived damaged. The impacts received during transport bent a support bar of the extension. It doesn't seem to affect the functioning of the item but it's a shame that special attention is not given to the transport of this type of product.

We were advised that delivery would be 5-8 days from order however we have still not heard anything on when the furniture will be delivered. We are not very happy with this service

Beautiful product. The color of the cushions is slightly different from the photo, a bit darker.

I haven’t received my order yet

There is an impact on the table, I am really disappointed. I am waiting for a response for an exchange.

Very beautiful Monte Carlo sofa, impeccable quality and great comfort, easy assembly, very well thought out packaging. The only downside is the delivery; the option for delivery into the room of your choice would be appreciated. I was alone and the delivery person left it on the street and not in the lobby of my building. I had to load the sofa into the back of my car to bring it up to my building, then unpack everything to be able to bring the sofa up to my apartment... when you pay a certain price for a sofa, the delivery should match the product sold.

The wrong colour corner unit was sent and the zippers on the cushion covers are not strong, one was delivered broken. Delivery was very poor - no communication from the carrier or prior notice of when it will arrive. The product itself is OK but I’m not sure it warrants the very high price. At present none of my issues have been resolved, which is concerning as I’m yet to hear back, so I cannot enjoy my furniture yet. Not a great experience so far I’m afraid

I placed an order with mobellia 10 days ago, I’ve had an acknowledgment on day 2 but have not heard anything since, very disappointed!

Damaged armchair

The table is exactly what I needed, it's a hassle that the delivery was at street level. Carrying it up the stairs was a bit heavy.

Unreliable delivery service and disrespectful customer service

Hello, the high table has no foot adjustment for uneven floors and is unstable because there are no control bars for spacing between the legs, the rest is perfect

The sofa is of very good quality and almost assembled except for the legs. Thank you.

Great site, even if as a Shopify developer some steps in the customer journey could be improved.

I would have preferred another Mobellia model

Three weeks to receive my order, after paying 50 euros for shipping, three weeks have passed since I ordered it and I still don't have the table and chairs.

Very satisfied

had to call the carrier and Mobellia to better organize the delivery. Once this issue was resolved, everything went well (announcement of arrival, time slot, and physical delivery)

Perfect... except for the average quality screws

Living room composed of a sofa with scratches on the wood, 2 armchairs with exploded sides in the packaging, only the coffee table is correct. For a first order, very disappointed, damages due to very light packaging and handling. Short delivery time, but review the packaging for the high price of this furniture, after return we are waiting again for the delivery of the items hoping not to have any mishaps.

the large and heavy order was brought by a single carrier who did not have the strength to unload it from the truck by himself. my wife had to notify me and I was the one who unloaded it with the help of a friend...unacceptable service after spending 3600 euros on furniture. I made a comment on their website..they have not responded.

Very disappointing experience – Delivery not made and total lack of reliability. Mobellia order whose delivery was scheduled for February 27 in Sitges, entrusted to GEODIS then CBL, but never executed. I had organized my trip from Paris solely for this delivery, taking leave and organizing accordingly. Despite this, the delivery was not ensured and no reliable solution was proposed. The last email from Mobellia was on Friday at 4:48 PM (before the 5 PM closing) and confirmed that the delivery was indeed scheduled for that day. However, over the weekend, no additional information was provided since the services do not work. The following Monday, no follow-up, no call, and no message were sent to try to correct the situation or propose an alternative. The most problematic aspect remains the total lack of proactivity from Mobellia. No spontaneous information, no serious follow-up: if I had not insisted myself, I would have received no information. During my exchanges, I was even told that I would be called back, which never happened. Furthermore, the tracking indicates incorrect information regarding a delivery on February 23, which raises questions about the quality of the logistical tracking and the consistency of the communicated data. To this day, I am still waiting for: a clear explanation of this delivery failure firm commitments for a reliable redelivery with a realistic time slot a reachable contact person on the day of delivery a refund of the incurred costs Such disorganization is hardly acceptable.

Good

I didn't receive anything because the courier doesn't deliver bulky goods

After asking the services which protective cover would be suitable for my furniture purchase, following the response received, I ordered the said cover. But this cover does not fit my furniture (wrong dimensions). Moreover, I have not received a response for a possible exchange.!

The surface of the table is excessively delicate for a table, especially for outdoor use. It gets damaged right away.

Really disappointing and frustrating experience. I bought a table that arrived damaged twice, a clear sign of total disinterest on the part of the company in checking the goods before shipping. It was only after a long and stressful wait, during which customer service never provided concrete answers, that it was finally picked up on September 8. The most serious issue, however, is that the refund of over 1,000 euros, which had been promised to me, was long and difficult to obtain. I was assured that it would be processed as soon as the product arrived at the warehouse, but after weeks of waiting without any clear communication, I had to insist to finally get my money back. Customer service was absent and unprofessional, never providing quick or reliable responses. An embarrassing situation, with a nonexistent level of communication that caused numerous inconveniences, both logistical and economic. This whole affair lasted two months, an absurdly long time to manage a return and a refund, especially knowing that the problem had been reported from the start. I absolutely cannot recommend this site to those looking for a calm and problem-free shopping experience. I hope this review will make the company reflect on how it treats its customers in the future. Really disappointing and frustrating experience. I bought a table that arrived damaged twice, a clear sign of total disinterest on the part of the company in checking the goods before shipping, and only after a long and stressful wait, during which customer service never provided concrete answers, it was picked up on September 8. The most serious issue, however, is that the refund of over 1,000 euros, which had been promised to me, was long to obtain. I was told it would be processed as soon as the product arrived in the warehouse, but after weeks of waiting without clear communication, I had to insist to finally get my money. Customer service was absent and unprofessional, never providing timely and reliable answers. An embarrassing situation, with a nonexistent level of communication that caused numerous inconveniences, both logistical and economic. This whole affair lasted two months, an absurdly long time to manage a return and a refund, especially considering that the problem had been reported from the start. I absolutely cannot recommend this site to those looking for a calm and problem-free shopping experience. I hope this review will make the company reflect on how to treat its customers in the future.

The table is defective. A chip on the top and the extension cannot be opened due to a twisted batten

AWFUL EXPERIENCE WITH RETURNING THE ITEM DUE TO MANUFACTURING DEFECT.

Order of a 3-seater sofa on August 5, delivery within 5 to 10 working days. Called on August 20 to find out where my delivery is as I need it for August 23. The person cannot answer me. Calls me back in the afternoon to say that there was a logistics problem, that they no longer have the product in stock. Does not offer me a concrete solution, I indicate that I absolutely need it. I decide to take a 2-seater armchair of the same brand so as not to be stuck for the 23rd. Tells me that she cannot make a commercial gesture, that she has no authority. Does not propose any other solution. I spent 200 euros more because I was put in a fait accompli, with the urgency of the date of the 23rd. While I ordered a 3-seater armchair; and the logistics problem is not my fault.

Delivery of a pergola for nearly 8000€ with many damaged products during transport, all the assembly screws were missing, then a faulty motor, very poor technical support that does not know its products, it has been 3 months and still not resolved.