Mobellia consistently delivers on product quality, with many reviews praising high-end materials, durability, and the visual appeal of sofas, tables, and lounge sets. Customers highlight fast, reliable delivery, precise tracking, meticulous packaging, and efficient, proactive customer service that resolves issues quickly, including replacements for damaged items. The shopping experience is described as straightforward and trustworthy, with clear assembly guidance and smooth fulfillment from order to delivery, along with strong reassurance from the support team and after-sales service. Overall, the store is perceived as serious and professional, offering well-made items and dependable delivery, with positive notes on packaging, ease of assembly, and responsive support.
Unfortunately, the table could not be delivered because the glass top was damaged. The shipping company called us and reported the damage to you. Now I hope that the next delivery arrives quickly and everything is intact.
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Stefan A.
Rating: 1 out of 5
following a purchase from 02/06/2025
I can only advise every customer against ordering products from this company. I ordered two sun loungers "Pirae" on June 2, 2025. They were delivered on June 10, but unfortunately one lounger was damaged and was immediately taken back by the shipping company. To this day, Mobellia refuses to deliver a replacement for the damaged lounger despite full payment for two loungers, citing the order status "Delivered with Damage."
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Magda M.
Rating: 4 out of 5
following a purchase from 22/07/2025
The table arrived quickly. It had some damage, but the attention was quick and it was resolved.
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Franco C.
Rating: 4 out of 5
following a purchase from 18/07/2025
product meets expectations, fast delivery
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Roland G.
Rating: 1 out of 5
following a purchase from 18/07/2025
Deadlines not respected
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Response from Mobellia
Hello,
Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience regarding the deadlines. Your satisfaction is our priority and we are doing everything we can to improve our services. We confirm that the table has been refunded.
Hoping to have the opportunity to better satisfy you on your next order.
Best regards,
The Mobellia team
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Coraline L.
Rating: 1 out of 5
following a purchase from 09/07/2025
Hello, following the receipt of my order, I made a complaint about the damaged table, I have already followed up twice without any response from your after-sales service, so no I am not satisfied and I am still waiting for a response
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Patrick B.
Rating: 1 out of 5
following a purchase from 07/07/2025
I made a request for after-sales service and I am still waiting for a response
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Response from Mobellia
Hello,
Thank you for your message. We confirm that our after-sales service has taken charge of your request and has done what is necessary to resolve the problem.
Do not hesitate to get back to us if you have any other questions or needs, we remain at your disposal.
Best regards,
The Mobellia team
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Olivier A.
Rating: 4 out of 5
following a purchase from 03/07/2025
Table received quickly, item easy to assemble and meets expectations, however the Mobelia logo is slightly crooked...too bad for the image.
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SANDRINE C.
Rating: 4 out of 5
following a purchase from 28/06/2025
Satisfactory product from an aesthetic point of view but very "light" especially when fully opening the table. To see on the duration.
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Alexandre P.
Rating: 4 out of 5
following a purchase from 28/06/2025
Good
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Antonio S.
Rating: 1 out of 5
following a purchase from 20/06/2025
I haven't received the order and I don't know anything about it yet since June 25.
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Martinez Arin I.
Rating: 1 out of 5
following a purchase from 25/06/2025
More than a week later, I still do not have my order and no solution from the company.
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Response from Mobellia
Hello,
We are very sorry for the situation and the inconvenience caused. After checking the tracking, we confirm that your order has already been delivered and received correctly.
We hope everything is in order and that your purchase brings you satisfaction. Please do not hesitate to contact us if you need any further assistance.
Sincerely,
The Mobellia team
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Corinne H.
Rating: 1 out of 5
following a purchase from 23/06/2025
I am very unhappy because no one is responding to my emails regarding the assembly. Please pass on this information so that I can finally get a response!
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Response from Mobellia
Hello Corinne,
Thank you for your message and we completely understand your frustration.
After checking, we did receive your first message on July 4th. We are sincerely sorry if you tried to contact us earlier, but unfortunately, we did not receive any message before that date.
Regarding your request for modification, the assembly appointment is confirmed for July 7th. Unfortunately, given the very short notice, it is no longer possible to change the scheduled date. The assembly team is already planned and mobilized for this intervention.
Thank you for your understanding and we remain at your disposal for any other questions.
Best regards,
The Mobellia team
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Delphine D.
Rating: 2 out of 5
following a purchase from 16/06/2025
Defective furniture
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Response from Mobellia
Hello,
Thank you for your feedback. We are sincerely sorry for the inconvenience encountered with the received furniture.
Rest assured that we have taken your request into account: the replacement furniture has been shipped and is on its way. We hope this solution will bring you complete satisfaction.
Our team remains at your disposal for any questions or additional needs.
Best regards,
The Mobellia team
L
Laurent L.
Rating: 2 out of 5
following a purchase from 08/06/2025
2 sun loungers and 2 covers ordered 730€ for the whole! For the price I expect high-end... Finally a poorly explained manual, finishes not always neat and had to straighten support tubes that were bent. As for the covers, they are at least 50 cm too long and impractical
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Response from Mobellia
Hello Lecomte,
Thank you for your message.
We are sorry to learn that the products received do not meet your expectations. This is obviously not the experience we wish to offer.
For the bent tubes, please feel free to send us some photos to the email [email protected] so that we can see what can be done. Regarding the covers, they are designed to fit several formats, but if the size is a problem, we will find the best solution together.
Thank you again for your feedback. We remain available if needed.
Best regards,
The Mobellia team
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Maria B.
Rating: 2 out of 5
following a purchase from 10/06/2025
The table arrived broken, with dents.
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Anne V.
Rating: 2 out of 5
following a purchase from 01/06/2025
Ordered a cantilever parasol where it hangs so much thread from the seams it's indecent the finishes for such a brand! And the cover is unmanageable without a ladder!? Need a tutorial or is it a bad joke!??! Extremely perplexed and disappointed!!!
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Response from Mobellia
Hello,
Thank you for sharing your experience, although we are sincerely sorry to learn of your disappointment.
The quality of our products is a priority, and what you describe does not reflect our usual standards. Regarding the finishes of the parasol and the use of the cover, we understand your frustration and take your feedback very seriously.
Please do not hesitate to contact us directly with supporting photos so that we can examine your case in more detail and offer you an appropriate solution.
Again, our apologies for the inconvenience caused,
The Mobellia team
E
eric B.
Rating: 4 out of 5
following a purchase from 19/05/2025
The final delivery depends on what is in stock. If you order a product on "pre-order", it will be delivered with the products in stock... so longer waiting times. The delivery went well in Spain, ultimately but not without difficulty... no message from the carrier and no proactive information from the Mobellia headquarters. Fortunately, we have direct contact with the carrier. The products arrive .. and what a joy! It breathes "the quality of materials" "the ease of assembly" "the protection, the packaging of the products is perfect and safe"... A downside the "made in China" ... The small hassles of delivery are largely forgotten.
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Catherine M.
Rating: 1 out of 5
following a purchase from 18/05/2025
After two weeks of delivery my table could not be installed due to no response from the installer.
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Response from Mobellia
Hello
Thank you for your feedback and we would like to apologize for this situation.
Indeed, the service provided by our contractor did not meet our standards or your expectations. We fully understand your disappointment with this experience.
In accordance with your request, we will proceed with a full refund of the assembly service as soon as possible.
We are sorry for this inconvenience. We remain at your disposal if you have any questions or need further assistance.
Best regards,
The Mobellia team
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Sandrine L.
Rating: 1 out of 5
following a purchase from 09/05/2025
Order not delivered. Request for cancellation and refund, he deducts shipping costs...! I do not recommend.
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Response from Mobellia
Hello Mrs. Lenquette,
Thank you for your message and we sincerely regret that your experience with Mobellia did not meet your expectations.
After verification, we confirm that your order was indeed delivered within the specified time frame, to the indicated address, and in accordance with our General Terms and Conditions of Sale that you accepted at the time of your purchase. As specified in these conditions, delivery is made at the foot of the building or house, which was respected by our carrier.
You chose to refuse receipt of the package, even though it showed no defects or damage. In this context, and in accordance with our GTC, shipping costs as well as return costs remain the responsibility of the customer.
We understand that this situation may be disappointing, but we have honored our part of the contract.
We remain at your disposal for any other questions,
Sincerely,
The Mobellia team
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Jean-Paul B.
Rating: 1 out of 5
following a purchase from 10/05/2025
TB
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Response from Mobellia
Hello Jean Paul,
Thank you for your feedback! We are delighted to see that you appreciated your experience. However, we noticed that you left a 1-star rating. Perhaps this is a selection error?
If so, please feel free to update your rating — it helps us a lot to showcase the quality of our service. And if you encountered an issue despite everything, we are of course here to discuss it and improve.
Thank you again for your message and we look forward to seeing you again soon!
Best regards,
The Mobellia team
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Patrick D.
Rating: 4 out of 5
following a purchase from 02/05/2025
Hello, I did indeed receive the order, the products are of the expected quality but there are three defects that I reported, I am waiting for a response from Mobellia to make a definitive statement.
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Manuel L.
Rating: 4 out of 5
following a purchase from 25/04/2025
I like the style of the table and it seems sturdy, the chairs are comfortable and light.
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Sylvain V.
Rating: 4 out of 5
following a purchase from 24/04/2025
Product meets my expectations.
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Pierre B.
Rating: 4 out of 5
following a purchase from 22/04/2025
The Amalfi table and the 10 Murano chairs are installed. Nice result and everything looks robust. To see later in daily maintenance
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NICOLAS T.
Rating: 2 out of 5
following a purchase from 18/04/2025
Main table with a scratch I request in return free covers they offer me just one cover for 40 euros while the table costs more than 1000 euros. I await a response from customer service before posting reviews on social networks, your Google listing and Trustpilot
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Response from Mobellia
Hello,
Thank you for your message. We are sorry for the inconvenience encountered. After discussing with our after-sales service, we found a mutually agreed solution. We hope your furniture brings you complete satisfaction and we remain at your disposal for any further requests.
Best regards,
The Mobellia team
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Carlos C.
Rating: 1 out of 5
following a purchase from 13/04/2025
they left the order on the street, without any help.
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Response from Mobellia
Good morning,
Thank you for your comment.
We regret that the delivery did not meet your expectations. We would like to remind you that, according to our sales conditions, delivery is made to the street or building entrance, without including the service of carrying up or installation.
This information is clearly detailed in the general sales conditions before finalizing the purchase, in order to ensure total transparency.
We remain at your complete disposal for any additional inquiries or assistance.
Sincerely,
The Mobellia Team
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KAREN G.
Rating: 4 out of 5
following a purchase from 13/04/2025
The table looks very nice
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Karine C.
Rating: 1 out of 5
following a purchase from 03/04/2025
Only 1 of the 4 loungers is usable. Too many defects for a product that claims to be high-end. Waiting for customer service's response.
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Response from Mobellia
Hello,
We are sorry to hear that your experience did not meet your expectations.
We confirm that the necessary parts have been sent by our customer service to resolve the issue.
We hope you will soon be able to fully enjoy your loungers, as planned.
Thank you for your patience and trust.
The Mobellia team
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Valerie G.
Rating: 4 out of 5
following a purchase from 31/03/2025
Pretty practical table, but one of the chairs is slightly stained and another has a dent on one of the legs
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Marta C.
Rating: 2 out of 5
following a purchase from 06/03/2025
The table arrived damaged, I am waiting for a response to the reporting email.
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Response from Mobellia
Good morning,
We are sorry for the problem encountered. We have already arranged for the replacement of the damaged table and hope you can fully enjoy your new table during the summer.
We remain at your disposal for any further needs.
Best regards,
The Mobellia Team.
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didier K.
Rating: 4 out of 5
following a purchase from 04/03/2025
I only give 4 stars because there are two small scratches on the tray if you want photos I have taken some, I will try to take them again with the bottle delivered with
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Julie L.
Rating: 2 out of 5
following a purchase from 26/02/2025
Monte Carlo sofa superb, but the mattress arrived wrapped in blood-stained packaging. After contacting customer service, a new mattress is supposed to be sent to me. But despite my follow-ups, I still have no news. Unusual for a product promoting high quality.
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Response from Mobellia
Hello,
We are sincerely sorry for this incident, totally unusual and contrary to our quality standards.
We confirm that the replacement cushion has indeed been shipped. You should receive it very soon.
We remain at your disposal if needed, and hope that you can now fully enjoy your Monte Carlo sofa.
Thank you for your patience and understanding.
The Mobellia team
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Patrick C.
Rating: 4 out of 5
following a purchase from 09/10/2024
Fast delivery and well-packaged furniture. The living room is superb but the 2 armchairs are slightly wobbly
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david R.
Rating: 2 out of 5
following a purchase from 08/09/2024
Two of the eight chairs arrived with glue.
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Blanca S.
Rating: 1 out of 5
following a purchase from 04/08/2024
The box arrived broken and one of the chairs came with the plastic broken and the chair dirty and broken.
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Response from Mobellia
Hello Blanca,
Thank you for sharing your experience with us. We are very sorry that you received the damaged box, which resulted in one chair arriving dirty and with 2 broken plastic caps. Our after-sales service is already managing the replacement of the damaged parts, and you will receive them soon at your home.
If you need more information or have any other questions, please do not hesitate to contact us.
Sincerely,
The Mobellia team
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Javier G.
Rating: 4 out of 5
following a purchase from 29/07/2024
It is very nice but 2 arrived with some defect.
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Muriel T.
Rating: 2 out of 5
following a purchase from 29/07/2024
The table arrived with a damage not due to transport, it left their warehouse damaged!!!
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Response from Mobellia
Hello,
We are sorry that your order arrived damaged. We have received your complaint and, as agreed, we will proceed with the replacement of your table.
Best regards,
The Mobellia team.
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Pascal A.
Rating: 4 out of 5
following a purchase from 29/07/2024
Ease of ordering, availability and quality of products, express delivery. Certainly, the price is a bit high but I recommend.
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Julian U.
Rating: 4 out of 5
following a purchase from 21/06/2024
Overall okay, customer service very helpful. First received the wrong item, then defective. Shipping very slow.
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