Mobellia consistently delivers on product quality, with many reviews praising high-end materials, durability, and the visual appeal of sofas, tables, and lounge sets. Customers highlight fast, reliable delivery, precise tracking, meticulous packaging, and efficient, proactive customer service that resolves issues quickly, including replacements for damaged items. The shopping experience is described as straightforward and trustworthy, with clear assembly guidance and smooth fulfillment from order to delivery, along with strong reassurance from the support team and after-sales service. Overall, the store is perceived as serious and professional, offering well-made items and dependable delivery, with positive notes on packaging, ease of assembly, and responsive support.
Shameful scandal... delivery scheduled for Friday, April 28 postponed to April 29... and still nothing
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Response from Mobellia
Dear Sir, we sincerely apologize that the transport company did not deliver on the originally scheduled date. That said, you were delivered on May 2 (May 1 being a holiday) and you seem satisfied with the product you received, as evidenced by your comment on the product in question. We wish you to fully enjoy your garden furniture. Best regards, The Mobellia team
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Lionel L.
Rating: 4 out of 5
following a purchase from 18/04/2023
Okay for the living room but the cover is not suitable
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Lionel B.
Rating: 4 out of 5
following a purchase from 28/03/2023
The ordered products (Elba garden lounge) are very beautiful. The delivery was extremely fast (3 days) and in impeccable packaging. You need to have two people at reception because the boxes are huge. However, the welds under the elements are a bit rough and the screw threads are not always well aligned with the legs to be screwed, which prevents them from being fixed properly. One of the legs of a chair holds with three screws instead of four and another broke during tightening due to the rough weld creating a leverage point. Another defect is a slightly dented part at the base of the coffee table, which was not well covered with paint due to the relief and it is really noticeable, so a return is requested for one leg and the coffee table. Finally, the arrangement of the cushions in the box means that one of the backs is a bit deformed at the top. Even if it doesn't deserve a return, this cushion is a bit sunken compared to the others and it shows. I hesitated to give 3 and 4 stars but it remains a beautiful garden lounge. I now hope that customer service will be as responsive as the high price paid for this set to adjust my rating.
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mariefrance B.
Rating: 4 out of 5
following a purchase from 12/03/2023
In line with my expectations
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Philippe L.
Rating: 4 out of 5
following a purchase from 02/03/2023
Satisfaction with the product and the responsiveness after the order.
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Serge C.
Rating: 4 out of 5
following a purchase from 07/02/2023
Impeccable even though it would have been nice to make table + chair packs at a fair price. Otherwise good quality to see without the time.
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Elie Z.
Rating: 4 out of 5
following a purchase from 06/02/2023
We live on the 11th floor. It's very complicated with your delivery company. For future orders, we should find a company that delivers to our door with an elevator, even if it means paying a supplement. We will agree on that especially for heavy and bulky products. Thank you.
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STEPHANE D.
Rating: 4 out of 5
following a purchase from 10/09/2022
Very fast delivery. Small issue with customer service regarding a missing part. Issue handled online with the site, waiting to receive this item, reason for 4 and not 5 stars.
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Roland G.
Rating: 4 out of 5
following a purchase from 23/08/2022
very good on the order side, very bad on the delivery side
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Annie P.
Rating: 4 out of 5
following a purchase from 24/08/2022
Very satisfied.
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Jean-Pierre D.
Rating: 4 out of 5
following a purchase from 07/08/2022
Too bad the screws are not stainless steel and that the legs are a bit large.
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VERONICA C.
Rating: 1 out of 5
following a purchase from 09/07/2022
I am not satisfied..... Given that I only received a 3-seater chair and a table without chairs. Please give me a delivery date for everything that is missing. I await a response, thank you.
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Response from Mobellia
Hello Mrs. Cordoba, we contacted you to explain that you ordered a table and a sofa, which you have indeed received. It is clearly stated in the product description that the table is sold alone. So it is simply a misunderstanding on your part regarding what you purchased. We remain at your complete disposal for any further questions. The Mobellia Team
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Jean pierre B.
Rating: 2 out of 5
following a purchase from 09/07/2022
The finishes are of poor quality. Badly placed labels. Very visible welds.
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Response from Mobellia
Dear Sir, we are sorry for the inconveniences you may have encountered. However, it should be noted that it is a label and welds. It is indeed possible, despite the strict controls carried out, that a label is not applied perfectly straight. However, we sent you a new table top to remedy this problem, and you thanked us for our efficiency. As for the finishes, these are welds that are hidden by the cushions and therefore do not affect the aesthetics of the product. We sincerely hope that you will now be satisfied and enjoy your garden furniture. Best regards, the Mobellia team
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RAYMONDE E.
Rating: 4 out of 5
following a purchase from 03/07/2022
Everything is compliant
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VERONIQUE G.
Rating: 4 out of 5
following a purchase from 26/06/2022
Compliant with the description. Fast delivery. A defect on the table: the Mobellia plate is glued crookedly.
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FREDERIQUE B.
Rating: 1 out of 5
following a purchase from 16/04/2022
Extremely disappointed with this purchase. Out of 6 chairs, two arrived defective and customer service was not up to par. The first compensation proposal was 10 euros per chair because "the defects are minor" (sic for a new product at 79.90 euros) and a second with the return of the defective chairs and the delivery of new chairs. However, it was too complicated to do these two actions in one go, so I would have had to take two days off to return the chairs and receive the new ones... I am not an ultra-demanding customer but these are chairs at a high price already and not GIFI at 5 euros; we expect NEW and FAULTLESS products. This brand, a subsidiary of Eminza, wants to present itself as high-end, but it has failed in customer service, beautiful photos are no longer enough! Moreover, the chairs have miraculously increased by 10 euros. In short, move along.
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Response from Mobellia
Dear Madam, we are sincerely sorry that you are disappointed with your experience with Mobellia. We have tried everything to satisfy you since we offered to send you two new chairs, which obviously involves returning the ones that did not suit you. We completely understand that it is tedious to be present twice, for the new delivery and for the pickup of the initial chairs. However, this does not depend on us but on the carrier, and these delivery constraints are closely linked to the purchase of products online. That said, delivery slots can be modified according to your availability. We remain at your disposal and wish you all the best, the Mobellia team.
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GONZALVEZ M.
Rating: 4 out of 5
following a purchase from 22/05/2022
Very beautiful. Fast and efficient delivery. Too bad the sofa is made in China though
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