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I
Rating: 5 out of 5
Very satisfied with my order
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Customer reviews of Mobellia
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 1 033 published reviews
Summary of reviews
Mobellia consistently delivers on quality products and fast, reliable service. Customers highlight beautiful, well-packaged furniture and sturdy construction, with quick delivery and responsive, efficient customer support that resolves issues promptly. The shopping experience is praised for organized shipping, straightforward assembly, and thorough packaging that protects items during transit. Overall, buyers repeatedly note durable materials, thoughtful packaging, and dependable delivery that supports a positive, repeat-ready relationship with the store.
Reviews 1, 2 and 5 stars
Reset filtersI
Rating: 5 out of 5
Very happy with my Elba garden lounge. I would recommend this seller without any problem. The after-sales service is also very good
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C
Rating: 1 out of 5
A package is missing from our delivery!
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Response from Mobellia
Hello Corentin,
We apologize for the inconvenience related to your delivery.
As soon as we were informed of the missing package, our customer service took the necessary steps to quickly rectify the situation. Your order is now complete and we hope you can fully enjoy your garden furniture.
We once again apologize for the inconvenience caused and thank you for your understanding.
Best regards,
The Mobellia team
We apologize for the inconvenience related to your delivery.
As soon as we were informed of the missing package, our customer service took the necessary steps to quickly rectify the situation. Your order is now complete and we hope you can fully enjoy your garden furniture.
We once again apologize for the inconvenience caused and thank you for your understanding.
Best regards,
The Mobellia team
M
Rating: 2 out of 5
The color of the photo was not at all the real color. Difficult to get a return label, 3 emails and 2 phone calls.
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Response from Mobellia
Hello Monica,
We are sorry that the color of the product did not meet your expectations.
As soon as your request was received, our customer service took the necessary steps to provide you with the elements needed for the return of your order. It was then organized and processed quickly.
We hope that the solution provided has satisfied you despite this inconvenience.
Best regards,
The Mobellia team
We are sorry that the color of the product did not meet your expectations.
As soon as your request was received, our customer service took the necessary steps to provide you with the elements needed for the return of your order. It was then organized and processed quickly.
We hope that the solution provided has satisfied you despite this inconvenience.
Best regards,
The Mobellia team
M
Rating: 5 out of 5
I am generally satisfied but the sofa foam arrived stained especially on one end and a bit on the other.
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S
Rating: 5 out of 5
Very beautiful product
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P
Rating: 5 out of 5
Great durable product, the shelf is a bit delicate
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D
Rating: 1 out of 5
Incomplete delivery
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Response from Mobellia
Hello Delphine,
We sincerely apologize for the inconvenience caused during your delivery.
Indeed, your delivery was incomplete, as the carrier unfortunately lost one of your packages. As soon as we were informed, we organized a new shipment so that you could receive the missing item as soon as possible.
We are happy to know that you have finally received your entire order and we hope that you can now fully enjoy your Amsterdam living room.
Once again, our apologies for this inconvenience and thank you for your patience and understanding.
Best regards,
The Mobellia team
We sincerely apologize for the inconvenience caused during your delivery.
Indeed, your delivery was incomplete, as the carrier unfortunately lost one of your packages. As soon as we were informed, we organized a new shipment so that you could receive the missing item as soon as possible.
We are happy to know that you have finally received your entire order and we hope that you can now fully enjoy your Amsterdam living room.
Once again, our apologies for this inconvenience and thank you for your patience and understanding.
Best regards,
The Mobellia team
L
Rating: 5 out of 5
And again received a really great seating set. Fast delivery and truly top quality. Thank you very much
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A
Rating: 5 out of 5
Very satisfied with the ordered furniture.
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R
Rating: 5 out of 5
THE SHIPMENT WAS CORRECT. THE PRODUCT IS OF HIGH QUALITY.
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N
Rating: 5 out of 5
The product is very good, pretty and practical. I love the bronze color.
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E
Rating: 5 out of 5
I am very satisfied with the product, very nice quality, and the delivery went well
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H
Rating: 5 out of 5
Article is very good looking and very good quality, only transport firm a bit bad, they parked the car too far and walked with the boxes to my building, I had to bring them myself to my apartment
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B
Rating: 5 out of 5
Very efficient and speedy supply and delivery.
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J
Rating: 5 out of 5
Fast delivery, good product that meets our expectations
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V
Rating: 1 out of 5
We received our order with almost all items damaged. We sent an email with photos 5 days ago and still no response. For a purchase of over 5000 euros, I think the quality and service are lacking...
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Response from Mobellia
Hello Victorien,
We are sincerely sorry that your order arrived with several damaged items. This situation does not meet our quality standards or the level of service we wish to offer our customers.
However, we would like to clarify that our customer service has indeed taken charge of your request and that an initial response has already been sent to you. Since then, your file is being processed and we are doing everything possible to organize the replacement of the damaged products as soon as possible.
We fully understand your disappointment, especially for an order of this importance, and we thank you for your patience while we finalize the handling of your request.
Best regards,
The Mobellia team
We are sincerely sorry that your order arrived with several damaged items. This situation does not meet our quality standards or the level of service we wish to offer our customers.
However, we would like to clarify that our customer service has indeed taken charge of your request and that an initial response has already been sent to you. Since then, your file is being processed and we are doing everything possible to organize the replacement of the damaged products as soon as possible.
We fully understand your disappointment, especially for an order of this importance, and we thank you for your patience while we finalize the handling of your request.
Best regards,
The Mobellia team
C
Rating: 1 out of 5
I do not wish to leave negative feedback on your site for now, but you can check my email and I will see depending on how you handle it.
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Response from Mobellia
Hello Candie,
Thank you for your message.
Our customer service is currently processing your file and is doing everything possible to provide you with a solution as soon as possible. We will get back to you very soon with a response.
We thank you for your patience and trust, and we hope to fully meet your expectations.
Best regards,
The Mobellia team
Thank you for your message.
Our customer service is currently processing your file and is doing everything possible to provide you with a solution as soon as possible. We will get back to you very soon with a response.
We thank you for your patience and trust, and we hope to fully meet your expectations.
Best regards,
The Mobellia team
P
Rating: 1 out of 5
I would like to return my products, they do not match my parasols. How to proceed?
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Response from Mobellia
Hello,
We are sorry to hear that the products do not match your parasols.
If you wish to make a return, we invite you to contact our customer service at [email protected]. Please specify your order number and the reason for the return so that we can guide you through the procedure to follow.
We remain at your disposal and will be happy to assist you in this process.
Best regards,
The Mobellia team
We are sorry to hear that the products do not match your parasols.
If you wish to make a return, we invite you to contact our customer service at [email protected]. Please specify your order number and the reason for the return so that we can guide you through the procedure to follow.
We remain at your disposal and will be happy to assist you in this process.
Best regards,
The Mobellia team
R
Rating: 1 out of 5
I have not received anything
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Response from Mobellia
Hello Rafael,
We are very sorry for the delay that occurred in the delivery of your order by our carrier and we apologize for the inconvenience caused.
Fortunately, the merchandise was finally delivered and we hope that you can now fully enjoy your products.
We appreciate your patience and understanding.
Best regards,
The Mobellia team
We are very sorry for the delay that occurred in the delivery of your order by our carrier and we apologize for the inconvenience caused.
Fortunately, the merchandise was finally delivered and we hope that you can now fully enjoy your products.
We appreciate your patience and understanding.
Best regards,
The Mobellia team
A
Rating: 5 out of 5
The products are of quality. An impeccable and fast customer service, the staff as well. Thanks again to Léa and I hope to see you next time. Thank you
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P
Rating: 1 out of 5
Problems with payment and the delivery arrived with a twisted deck chair. I am waiting for customer service to know the next steps regarding my issue.
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Response from Mobellia
Hello Patricia,
We are sorry to hear that you encountered difficulties during payment and that your deck chair arrived damaged.
Our after-sales service is currently processing your file. Rest assured that we are doing everything possible to provide you with a solution as soon as possible.
Thank you for your patience and understanding, and we remain at your disposal if you have any questions.
Best regards,
The Mobellia team
We are sorry to hear that you encountered difficulties during payment and that your deck chair arrived damaged.
Our after-sales service is currently processing your file. Rest assured that we are doing everything possible to provide you with a solution as soon as possible.
Thank you for your patience and understanding, and we remain at your disposal if you have any questions.
Best regards,
The Mobellia team
S
Rating: 2 out of 5
Delivery text at 6am for a delivery between 8am and 2pm the same day!
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Response from Mobellia
Hello Sandrine,
We apologize for this very short notice from the carrier. We completely understand that this may have been inconvenient.
However, we are pleased that our after-sales service was able to intervene quickly to find a solution to your delivery problem.
Thank you for your understanding and we hope you are fully enjoying your furniture.
Best regards,
The Mobellia team
We apologize for this very short notice from the carrier. We completely understand that this may have been inconvenient.
However, we are pleased that our after-sales service was able to intervene quickly to find a solution to your delivery problem.
Thank you for your understanding and we hope you are fully enjoying your furniture.
Best regards,
The Mobellia team
C
Rating: 5 out of 5
Very good, very fast delivery. Quality furniture
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R
Rating: 1 out of 5
Misleading - states has 10 seats with the table. Not clear that seats were not supplied, asked them to honour discount available at the time of the initial order as we now need to purchase chairs and they refused. Very poor customer service
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Response from Mobellia
Dear Robert,
We are sorry if the product description was not sufficiently clear regarding what was included with the table, and we apologise for any misunderstanding this may have caused.
As soon as you contacted us to request a cancellation, our customer service team dealt with your request promptly and a full refund was issued.
We are sorry that the information did not meet your expectations and hope that the prompt resolution of your request helped to resolve the matter satisfactorily.
Kind regards,
The Mobellia Team
We are sorry if the product description was not sufficiently clear regarding what was included with the table, and we apologise for any misunderstanding this may have caused.
As soon as you contacted us to request a cancellation, our customer service team dealt with your request promptly and a full refund was issued.
We are sorry that the information did not meet your expectations and hope that the prompt resolution of your request helped to resolve the matter satisfactorily.
Kind regards,
The Mobellia Team
A
Rating: 5 out of 5
AS IT IS ADVERTISED VERY CORRECTLY
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J
Rating: 5 out of 5
Perfect
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N
Rating: 5 out of 5
Beautiful quality.
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C
Rating: 5 out of 5
I highly recommend. Professional, responsive service of great quality. Everything went perfectly from start to finish. Serious team, attentive and very efficient. Thank you for your professionalism!
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M
Rating: 5 out of 5
fast delivery, item as described, tracked delivery and responsive call center
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M
Rating: 5 out of 5
Superb garden lounge. The waiting times were long because the material was out of stock. Upon receipt, I reported a few small issues (different color, chairs compared to armchairs). Mobellia reacted immediately and replaced the defective material that I received two days later. Responsive service, I will not fail to advertise in my circle.
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M
Rating: 5 out of 5
Great furniture, speedy delivery, love it!
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J
Rating: 2 out of 5
Hello, this is not what I wanted. I received it too large. Thank you.
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Response from Mobellia
Hello Jean-François,
We are sorry that the covers do not meet your expectations.
To date, we have not received feedback from other customers indicating that the covers were too large. Furthermore, we have not found any message from you reporting this issue.
If you believe you have received an unsuitable product, we invite you to contact our after-sales service at [email protected], attaching photos of the cover installed on your furniture as well as your order number. We will then be able to verify the situation and provide you with an appropriate solution.
Best regards,
The Mobellia team
We are sorry that the covers do not meet your expectations.
To date, we have not received feedback from other customers indicating that the covers were too large. Furthermore, we have not found any message from you reporting this issue.
If you believe you have received an unsuitable product, we invite you to contact our after-sales service at [email protected], attaching photos of the cover installed on your furniture as well as your order number. We will then be able to verify the situation and provide you with an appropriate solution.
Best regards,
The Mobellia team
F
Rating: 5 out of 5
Very good. I already know this product because I have the table and the chairs. I'm waiting for the invoice that
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P
Rating: 1 out of 5
Poor quality and no communication possible with your customer service, which is difficult to reach.
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Response from Mobellia
Hello Philippe,
We are sorry that your experience did not meet your expectations.
However, we would like to clarify that we have received your request and that the defective table has been replaced. We hope that the new product brings you complete satisfaction.
We also take your remark regarding communication with our after-sales service into account and we are continuously working to improve our service quality.
Thank you for your feedback and we remain at your disposal if you have any questions.
Best regards,
The Mobellia team
We are sorry that your experience did not meet your expectations.
However, we would like to clarify that we have received your request and that the defective table has been replaced. We hope that the new product brings you complete satisfaction.
We also take your remark regarding communication with our after-sales service into account and we are continuously working to improve our service quality.
Thank you for your feedback and we remain at your disposal if you have any questions.
Best regards,
The Mobellia team
K
Rating: 5 out of 5
Stunning furniture, lightweight and easy to clean, perfect table. Super satisfied with the purchase.
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R
Rating: 5 out of 5
The best after-sales service I have ever known. Extraordinary service.
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D
Rating: 5 out of 5
Just as ordered perfect and speedy delivery
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L
Rating: 5 out of 5
The product is of much better quality than when I bought the Calvi set, both in terms of its cushions and covers. It's a shame I couldn't complete the totality because the replacement cushions for 7 seats no longer exist and no solution has been proposed.
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C
Rating: 2 out of 5
Very bad customer experience regarding delivery and tracking (3 days stuck at home in total). Even though we are satisfied with the table and chairs ordered, we will not return to this site given the mediocre quality of the carrier and the after-sales service tracking from Mobellia, from whom we are still waiting for the email informing us of the rescheduling day......if you want customer feedback regarding the quality of the furniture, there are a few things that clearly need to change! (The carrier and the reliability of the online staff).
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Response from Mobellia
Hello,
We are sorry that your delivery experience did not meet your expectations, despite your satisfaction with the quality of the table and chairs received.
After checking, your order was placed on June 3, shipped on June 4, and fully delivered on June 9, which is within the timeframes specified in our sales conditions. However, we understand your dissatisfaction, as the carrier initially announced a delivery on June 6 before postponing it to June 8 (with June 7 being a Sunday), and then delivered an incomplete order. This situation is indeed regrettable and beyond our control.
As is often the case when a package is missing from a delivery, the missing item was represented on the very next working day, which was June 9. Throughout this period, our customer service remained at your disposal and responded to your requests. Our teams also contacted the carrier several times to expedite the resolution of this situation and obtain the delivery of the missing package as soon as possible.
That is why we are somewhat surprised by your assessment of our after-sales service, which has been mobilized throughout your case to assist you and liaise with the carrier.
We do take note of your comments regarding delivery tracking and will pass them on to our logistics partner to further improve our customers' experience.
Best regards,
The Mobellia team
We are sorry that your delivery experience did not meet your expectations, despite your satisfaction with the quality of the table and chairs received.
After checking, your order was placed on June 3, shipped on June 4, and fully delivered on June 9, which is within the timeframes specified in our sales conditions. However, we understand your dissatisfaction, as the carrier initially announced a delivery on June 6 before postponing it to June 8 (with June 7 being a Sunday), and then delivered an incomplete order. This situation is indeed regrettable and beyond our control.
As is often the case when a package is missing from a delivery, the missing item was represented on the very next working day, which was June 9. Throughout this period, our customer service remained at your disposal and responded to your requests. Our teams also contacted the carrier several times to expedite the resolution of this situation and obtain the delivery of the missing package as soon as possible.
That is why we are somewhat surprised by your assessment of our after-sales service, which has been mobilized throughout your case to assist you and liaise with the carrier.
We do take note of your comments regarding delivery tracking and will pass them on to our logistics partner to further improve our customers' experience.
Best regards,
The Mobellia team