Mobellia consistently delivers on product quality, with many reviews praising high-end materials, durability, and the visual appeal of sofas, tables, and lounge sets. Customers highlight fast, reliable delivery, precise tracking, meticulous packaging, and efficient, proactive customer service that resolves issues quickly, including replacements for damaged items. The shopping experience is described as straightforward and trustworthy, with clear assembly guidance and smooth fulfillment from order to delivery, along with strong reassurance from the support team and after-sales service. Overall, the store is perceived as serious and professional, offering well-made items and dependable delivery, with positive notes on packaging, ease of assembly, and responsive support.
We have not set up the goods as yet therefore hard to gauge the quality
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Response from Mobellia
Dear Richard,
Thank you for your review. We appreciate your feedback and understand that it's difficult to assess the quality of the goods until they are set up. If you have any questions or need assistance during the process, please feel free to reach out to us.
Best regards,
The Mobellia Team
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Alexandre R.
Rating: 1 out of 5
following a purchase from 25/07/2026
Delivery arrived with a manufacturing defect, a proposal of €50 discount which we obviously refused and since then no news for the replacement of the product.
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Response from Mobellia
Hello Alexandre,
We are sorry that the defect noted upon receiving your product may have disappointed you.
However, we would like to clarify regarding the handling of your request. A first commercial proposal of €50 was indeed made to you, which you were of course free to accept or refuse. Following your refusal, our after-sales service quickly proposed another solution, which you accepted and which resolved the situation.
We are therefore somewhat surprised by your comment indicating that you were left without news, since your file was indeed handled and a solution responding to your request was implemented.
We naturally regret the initial defect and hope that now that the situation is resolved, you can fully enjoy your product.
Best regards,
The Mobellia team
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Ana E.
Rating: 4 out of 5
following a purchase from 19/07/2026
I was missing one of the washers from a screw that I had to go buy one. How can the cushion be cleaned? It doesn't have a zipper to remove the cover and wash it.
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Response from Mobellia
Hello Ana,
We are sorry that your order arrived with one of the screw washers missing and we apologize for the inconvenience caused.
Regarding the cushions, since they are not removable, you can easily clean them using a damp sponge with water and mild soap. We recommend letting them dry completely in the air after cleaning.
If you have any other questions or need assistance with your product, please do not hesitate to contact our after-sales service. We will be happy to help you.
Best regards,
The Mobellia team
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olivier B.
Rating: 4 out of 5
following a purchase from 18/07/2026
Cushions difficult to fit into the covers, I actually broke one zipper!
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Lorin S.
Rating: 1 out of 5
following a purchase from 15/07/2026
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Response from Mobellia
Hello,
We are sorry for the inconveniences encountered upon receiving your furniture.
Following your request, a solution has been found regarding the scratch on the furniture and we have also replaced the cushion that was damaged.
We hope that everything is now in order and that you can fully enjoy your garden furniture.
Once again, we apologize for the inconvenience caused and thank you for your understanding.
Best regards,
The Mobellia team
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Lara C.
Rating: 1 out of 5
following a purchase from 16/07/2026
I have not yet received the entire supply.
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Response from Mobellia
Good morning Lara,
We are sorry for the inconvenience encountered with the delivery of your order.
After conducting a verification, we find that the entire order has been delivered. If, however, some items are still missing, we invite you to contact our after-sales service, which will be able to immediately verify the situation and provide you with the necessary assistance.
We hope everything is in order and that you can fully enjoy your products.
Best regards,
The Mobellia team
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Benoit M.
Rating: 1 out of 5
following a purchase from 11/07/2026
Nothing to say about the product, I ordered two Bornéo deck chairs, however regarding the sales service I contacted to get a price for the shipping never got back to me after my requests. It's a shame!
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Response from Mobellia
Hello Benoît,
Thank you for your feedback and we are pleased to know that your two Bornéo deck chairs meet your satisfaction.
Regarding your commercial request, we apologize if our response was not sufficiently clear. The deck chairs already benefited from a discounted price, and unfortunately, it was not possible for us to apply an additional discount on your order or on the associated costs.
We nevertheless understand your remark and will take it into account to improve the clarity of our exchanges.
We wish you to fully enjoy your Bornéo deck chairs.
Best regards,
The Mobellia team
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Bernhard L.
Rating: 1 out of 5
following a purchase from 26/06/2026
Catastrophic service. Despite complaints that the goods are not there, the feedback takes forever and the portal is completely opaque. Unfortunately, I cannot recommend it.
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Response from Mobellia
Hello Bernhard,
we sincerely regret the inconveniences related to your order.
At the time of your order, our system indicated due to a technical error that the item was still available, although our actual stock was unfortunately already exhausted. The somewhat longer processing time of your request was due to the fact that we had to carefully check the stocks together with our logistics department to ensure that no item was actually available.
Unfortunately, this verification confirmed that the item was completely sold out. We can very well understand your disappointment and regret this situation, which was caused by an error in our inventory management system.
Of course, we have refunded the full amount of your order.
We would like to sincerely apologize once again for this unpleasant experience as well as for the longer processing time of your concern.
Best regards,
Your Mobellia team
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Michela P.
Rating: 1 out of 5
following a purchase from 10/07/2026
I paid, there was a transit, then I was informed that due to a logistical problem the series is finished (available and purchasable on the site) I am waiting to receive a response and a refund
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Response from Mobellia
Good morning Michela,
We sincerely apologize for what happened with your order.
At the time of purchase, due to a computer error, the product still appeared available on our site. In reality, only a part of the items that make up the living room was available and our logistics department had already started preparing your order. Subsequently, during preparation, we realized that some items were missing and that it was therefore not possible to ship you the complete living room.
We acknowledge that this was an error on our part and we sincerely apologize for the inconvenience and disappointment caused.
Since it was not possible to complete the order, we have processed a refund of the amount paid.
We apologize again for this inconvenience and thank you for your understanding.
Best regards,
The Mobellia team
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Jean Christophe A.
Rating: 4 out of 5
following a purchase from 30/06/2026
Good quality The transport was half a day late
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remy V.
Rating: 1 out of 5
following a purchase from 15/08/2025
Hello, to this day the table has defects and after only a few months. Thank you for contacting us.
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Response from Mobellia
Hello Rémy,
We are sorry that the table did not fully meet your expectations and for the inconveniences encountered.
Following your request, our customer service has taken charge of your file and the refund for your table has already been processed.
We hope that the solution provided has satisfied you despite this experience.
Best regards,
The Mobellia team
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jean-marc B.
Rating: 3 out of 5
following a purchase from 08/07/2026
I expected better quality for the price
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Response from Mobellia
Hello Jean-Marc,
We are sorry to learn that the quality of the product did not fully meet your expectations.
Our customer service is of course at your disposal to examine any complaint regarding your product. Please do not hesitate to contact our after-sales service so that we can study your request and provide you with an appropriate solution.
Best regards,
The Mobellia team
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Katia C.
Rating: 1 out of 5
following a purchase from 09/07/2026
Good morning, actually I haven't received anything yet, among other things I realized I had chosen the wrong model and wanted to change it but I wasn't allowed to, I don't understand why since I still haven't received anything, there was plenty of time to make the change.. Kindly, if any responsible person wants to contact me. Thank you
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Response from Mobellia
Good morning Katia,
We are sorry for the inconveniences encountered with your order.
When you contacted us to request a model change, unfortunately your order had already been shipped and was in Italy. At that point, it was no longer possible to directly modify the order. However, it would have been possible to make the change by organizing the return and a new shipment, but the related shipping costs would have been at your expense, a solution that, unless we made a mistake, you did not wish to accept.
After conducting a verification, it also appears that your order was regularly delivered, albeit with a few days delay compared to the initially expected times.
We understand that this situation may have caused you disappointment and we sincerely apologize for the inconveniences caused.
Best regards,
The Mobellia team
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Brigitte Z.
Rating: 4 out of 5
following a purchase from 06/07/2026
The entire order meets our expectations, fast delivery, very courteous delivery person but alone to unload 1 sofa, 2 armchairs, and a table is a bit complicated especially for the sofa, luckily my partner was present to help.
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Nicole D.
Rating: 4 out of 5
following a purchase from 07/07/2026
Everything perfect
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ELENA C.
Rating: 1 out of 5
following a purchase from 06/07/2026
I am missing the armchairs to receive, upholstery stained, sent email and received no response
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Response from Mobellia
Hello Elena,
We apologize for the inconvenience caused with your order.
Indeed, the carrier did not deliver all the packages on the same day and the missing armchairs were delivered the next day.
Regarding the defects you reported in the upholstery, our after-sales service has addressed your complaint and a solution has been found to resolve the incident.
We apologize for the inconveniences caused during this process and hope that you can now fully enjoy your furniture.
Thank you for your patience and understanding.
Best regards,
The Mobellia team
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Pedro J.
Rating: 4 out of 5
following a purchase from 03/07/2026
The sepia color of the photo is completely different from the one received.
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Vasilena K.
Rating: 1 out of 5
following a purchase from 20/06/2026
I still have not received the order nor received any information
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Response from Mobellia
Hello Vasilena,
We apologize for the inconvenience caused by the wait and the lack of information during the delivery process.
As it stands, your order has finally been delivered. We hope everything is in perfect condition and that you can fully enjoy your products.
We apologize again for the delay and appreciate your patience.
Best regards,
The Mobellia team
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Jean-Michel S.
Rating: 4 out of 5
following a purchase from 03/07/2026
Product matches the description.. the problem: it is not specified that the cushions are not covered with the covers.. (delivered separately!).. big hassle to set up.. (3 hours!).. especially the armrests.
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Alessio D.
Rating: 1 out of 5
following a purchase from 02/07/2026
Very disappointed. The delivery does not offer the option to leave the heavy packages at the installation site. One of the legs has an obvious paint defect on the visible side and the supplied caps are the wrong size for the legs (profile 60x60x2 mm), making it impossible to assemble them. I am still waiting for a response from customer service.
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Response from Mobellia
Hello Alessio,
We regret that your experience has not lived up to your expectations and we understand your disappointment.
Regarding the delivery, unfortunately our carrier currently does not offer the possibility of moving the packages to the installation site. We are aware that it would be a very useful service, especially for bulky and heavy products, and we would like to be able to offer this option in the future.
Regarding the defects you reported, our after-sales service studied your complaint and proposed a commercial gesture, which you accepted, in order to resolve the incident in the best possible way.
We apologize again for the inconvenience caused and hope that, once these incidents are resolved, you can fully enjoy your furniture.
Best regards,
The Mobellia team
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Bruno M.
Rating: 4 out of 5
following a purchase from 28/06/2026
Material delivered early with a scratch on a chair and warning of delivery on the same day
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Luis A.
Rating: 1 out of 5
following a purchase from 29/06/2026
I received the order damaged scratched what is the table
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Response from Mobellia
Hello Luis,
We are very sorry that the table arrived with some scratches and we apologize for the inconvenience caused.
After receiving your complaint, our after-sales service proposed a commercial gesture, which was accepted, in order to resolve the incident in the best possible way.
We hope that you can now fully enjoy your table and that the product provides you with complete satisfaction.
Best regards,
The Mobellia team
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Heike W.
Rating: 4 out of 5
following a purchase from 23/06/2026
Really a great table. The table was delivered without notice. Luckily we were home. 2 drill holes were not so ideal - we still managed to get the screws in. All in all, a very good and fast processing.
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Jean Christophe G.
Rating: 4 out of 5
following a purchase from 26/06/2026
Everything is perfect
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Cedric D.
Rating: 4 out of 5
following a purchase from 25/06/2026
High-end materials, serious delivery, very well packaged, just taking away one star because at this price it should be flawless, and I noted some welding aspects that are not necessarily great, knowing that I am a craftsman and someone very very demanding...
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Corentin M.
Rating: 1 out of 5
following a purchase from 25/06/2026
A package is missing from our delivery!
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Response from Mobellia
Hello Corentin,
We apologize for the inconvenience related to your delivery.
As soon as we were informed of the missing package, our customer service took the necessary steps to quickly rectify the situation. Your order is now complete and we hope you can fully enjoy your garden furniture.
We once again apologize for the inconvenience caused and thank you for your understanding.
Best regards,
The Mobellia team
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Delphine M.
Rating: 1 out of 5
following a purchase from 21/06/2026
Incomplete delivery
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Response from Mobellia
Hello Delphine,
We sincerely apologize for the inconvenience caused during your delivery.
Indeed, your delivery was incomplete, as the carrier unfortunately lost one of your packages. As soon as we were informed, we organized a new shipment so that you could receive the missing item as soon as possible.
We are happy to know that you have finally received your entire order and we hope that you can now fully enjoy your Amsterdam living room.
Once again, our apologies for this inconvenience and thank you for your patience and understanding.
Best regards,
The Mobellia team
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Jean Pierre S.
Rating: 3 out of 5
following a purchase from 18/06/2026
Two deformations on the table (dents) discovered during the assembly of the table
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Response from Mobellia
Hello Jean Pierre,
We are sorry to learn that you noticed two dents on your table during assembly.
In order for us to process your request as quickly as possible, we invite you to contact our after-sales service at [email protected], attaching some photos of the deformations as well as your order number.
Our team will do what is necessary to provide you with a solution quickly.
Best regards,
The Mobellia team
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Marie Noelle P.
Rating: 4 out of 5
following a purchase from 18/06/2026
Very good product, the cushion on the seat slips a bit. Otherwise very comfortable.
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Martine R.
Rating: 3 out of 5
following a purchase from 18/06/2026
Delivery on time but not at the foot of my building as announced. Parasol in good condition and in accordance with the information available on the site. Assembly and usage instructions are brief; no information, particularly on how to remove the fabric. Problem, the fabric of the parasol has two small holes which I fear will enlarge over time. I will contact customer service about this.
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Response from Mobellia
Hello Martine,
Thank you for taking the time to share your experience.
We are sorry to see that the fabric of your parasol has two small holes. We confirm that you have indeed contacted our after-sales service and that your request is being processed.
A new replacement fabric should be sent to you very soon to definitively resolve this issue.
We thank you for your patience and understanding, and we hope that you will be able to fully enjoy your parasol very soon.
Best regards,
The Mobellia team
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Victorien R.
Rating: 1 out of 5
following a purchase from 18/06/2026
We received our order with almost all items damaged. We sent an email with photos 5 days ago and still no response. For a purchase of over 5000 euros, I think the quality and service are lacking...
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Response from Mobellia
Hello Victorien,
We are sincerely sorry that your order arrived with several damaged items. This situation does not meet our quality standards or the level of service we wish to offer our customers.
However, we would like to clarify that our customer service has indeed taken charge of your request and that an initial response has already been sent to you. Since then, your file is being processed and we are doing everything possible to organize the replacement of the damaged products as soon as possible.
We fully understand your disappointment, especially for an order of this importance, and we thank you for your patience while we finalize the handling of your request.
Best regards,
The Mobellia team
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Candie T.
Rating: 1 out of 5
following a purchase from 18/06/2026
I do not wish to leave negative feedback on your site for now, but you can check my email and I will see depending on how you handle it.
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Response from Mobellia
Hello Candie,
Thank you for your message.
Our customer service is currently processing your file and is doing everything possible to provide you with a solution as soon as possible. We will get back to you very soon with a response.
We thank you for your patience and trust, and we hope to fully meet your expectations.
Best regards,
The Mobellia team
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Philippe L.
Rating: 1 out of 5
following a purchase from 17/06/2026
I would like to return my products, they do not match my parasols. How to proceed?
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Response from Mobellia
Hello,
We are sorry to hear that the products do not match your parasols.
If you wish to make a return, we invite you to contact our customer service at [email protected]. Please specify your order number and the reason for the return so that we can guide you through the procedure to follow.
We remain at your disposal and will be happy to assist you in this process.
Best regards,
The Mobellia team
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Rafael R.
Rating: 1 out of 5
following a purchase from 17/06/2026
I have not received anything
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Response from Mobellia
Hello Rafael,
We are very sorry for the delay that occurred in the delivery of your order by our carrier and we apologize for the inconvenience caused.
Fortunately, the merchandise was finally delivered and we hope that you can now fully enjoy your products.
We appreciate your patience and understanding.
Best regards,
The Mobellia team
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Jean-Louis S.
Rating: 4 out of 5
following a purchase from 17/06/2026
Beautiful products of good quality. Too bad, no delivery/assembly options upstairs like other furniture sites
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Michele L.
Rating: 3 out of 5
following a purchase from 15/06/2026
The garden furniture ordered was supposed to be delivered in 6 packages. I received three the day before yesterday, 2 yesterday, and for the 3rd which contains the Calvi 3-seater sofa, it is unknown... the delivery method is therefore a big problem!
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Response from Mobellia
Hello Michel,
We are sincerely sorry that your delivery did not go as we expect from our carrier. We apologize for this situation.
Regarding the last package containing the Calvi 3-seater sofa, a search is currently underway with our carrier to locate it. We hope to provide you with an answer very quickly.
If this package cannot ultimately be found, we would of course proceed with the shipment of a new sofa, so that your order is complete as soon as possible.
Thank you for your patience and understanding.
Best regards,
The Mobellia team
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Patricia H.
Rating: 1 out of 5
following a purchase from 15/06/2026
Problems with payment and the delivery arrived with a twisted deck chair. I am waiting for customer service to know the next steps regarding my issue.
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Response from Mobellia
Hello Patricia,
We are sorry to hear that you encountered difficulties during payment and that your deck chair arrived damaged.
Our after-sales service is currently processing your file. Rest assured that we are doing everything possible to provide you with a solution as soon as possible.
Thank you for your patience and understanding, and we remain at your disposal if you have any questions.
Best regards,
The Mobellia team
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Maricarmen R.
Rating: 3 out of 5
following a purchase from 13/06/2026
the cushions arrived unstitched
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Response from Mobellia
Hello Mari Carmen,
We are very sorry that the cushions arrived unstitched and we apologize for the inconvenience caused.
Please do not hesitate to contact our after-sales service to report any issues. Our team will be happy to review your case and offer you a solution as soon as possible.
Best regards,
The Mobellia team
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Robert C.
Rating: 1 out of 5
following a purchase from 13/06/2026
Misleading - states has 10 seats with the table. Not clear that seats were not supplied, asked them to honour discount available at the time of the initial order as we now need to purchase chairs and they refused. Very poor customer service
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Response from Mobellia
Dear Robert,
We are sorry if the product description was not sufficiently clear regarding what was included with the table, and we apologise for any misunderstanding this may have caused.
As soon as you contacted us to request a cancellation, our customer service team dealt with your request promptly and a full refund was issued.
We are sorry that the information did not meet your expectations and hope that the prompt resolution of your request helped to resolve the matter satisfactorily.
Kind regards,
The Mobellia Team
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Andreas H.
Rating: 4 out of 5
following a purchase from 09/06/2026
It's a shame that the shipping only delivers to the edge of the property. Gene would pay more.
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