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B
Rating: 4 out of 5
Material delivered early with a scratch on a chair and warning of delivery on the same day
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Customer reviews of Mobellia
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 1 033 published reviews
Summary of reviews
Mobellia consistently delivers on quality products and fast, reliable service. Customers highlight beautiful, well-packaged furniture and sturdy construction, with quick delivery and responsive, efficient customer support that resolves issues promptly. The shopping experience is praised for organized shipping, straightforward assembly, and thorough packaging that protects items during transit. Overall, buyers repeatedly note durable materials, thoughtful packaging, and dependable delivery that supports a positive, repeat-ready relationship with the store.
Reviews 1, 3, 4 and 5 stars
Reset filtersL
Rating: 1 out of 5
I received the order damaged scratched what is the table
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Response from Mobellia
Hello Luis,
We are very sorry that the table arrived with some scratches and we apologize for the inconvenience caused.
After receiving your complaint, our after-sales service proposed a commercial gesture, which was accepted, in order to resolve the incident in the best possible way.
We hope that you can now fully enjoy your table and that the product provides you with complete satisfaction.
Best regards,
The Mobellia team
We are very sorry that the table arrived with some scratches and we apologize for the inconvenience caused.
After receiving your complaint, our after-sales service proposed a commercial gesture, which was accepted, in order to resolve the incident in the best possible way.
We hope that you can now fully enjoy your table and that the product provides you with complete satisfaction.
Best regards,
The Mobellia team
L
Rating: 5 out of 5
Products that seem to be of quality, but especially top-notch customer service. Following an item damaged by the carrier and a defect on another item, the customer service was more than reactive, attentive, and very professional. The 2 new items were delivered the following week. Top company!
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H
Rating: 5 out of 5
Good quality. Fast delivery
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L
Rating: 5 out of 5
Very beautiful sofa, too bad the covers are so hard to put on
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B
Rating: 5 out of 5
super high quality product, top service
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H
Rating: 4 out of 5
Really a great table. The table was delivered without notice. Luckily we were home. 2 drill holes were not so ideal - we still managed to get the screws in. All in all, a very good and fast processing.
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F
Rating: 5 out of 5
Very beautiful product, delivery compliant and serious
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P
Rating: 5 out of 5
Reception planning respected, very well packaged, corresponds to what I expected. Everything is perfect on my side
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J
Rating: 4 out of 5
Everything is perfect
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C
Rating: 4 out of 5
High-end materials, serious delivery, very well packaged, just taking away one star because at this price it should be flawless, and I noted some welding aspects that are not necessarily great, knowing that I am a craftsman and someone very very demanding...
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I
Rating: 5 out of 5
Very satisfied with my order
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I
Rating: 5 out of 5
Very happy with my Elba garden lounge. I would recommend this seller without any problem. The after-sales service is also very good
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C
Rating: 1 out of 5
A package is missing from our delivery!
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Response from Mobellia
Hello Corentin,
We apologize for the inconvenience related to your delivery.
As soon as we were informed of the missing package, our customer service took the necessary steps to quickly rectify the situation. Your order is now complete and we hope you can fully enjoy your garden furniture.
We once again apologize for the inconvenience caused and thank you for your understanding.
Best regards,
The Mobellia team
We apologize for the inconvenience related to your delivery.
As soon as we were informed of the missing package, our customer service took the necessary steps to quickly rectify the situation. Your order is now complete and we hope you can fully enjoy your garden furniture.
We once again apologize for the inconvenience caused and thank you for your understanding.
Best regards,
The Mobellia team
M
Rating: 5 out of 5
I am generally satisfied but the sofa foam arrived stained especially on one end and a bit on the other.
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S
Rating: 5 out of 5
Very beautiful product
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P
Rating: 5 out of 5
Great durable product, the shelf is a bit delicate
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D
Rating: 1 out of 5
Incomplete delivery
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Response from Mobellia
Hello Delphine,
We sincerely apologize for the inconvenience caused during your delivery.
Indeed, your delivery was incomplete, as the carrier unfortunately lost one of your packages. As soon as we were informed, we organized a new shipment so that you could receive the missing item as soon as possible.
We are happy to know that you have finally received your entire order and we hope that you can now fully enjoy your Amsterdam living room.
Once again, our apologies for this inconvenience and thank you for your patience and understanding.
Best regards,
The Mobellia team
We sincerely apologize for the inconvenience caused during your delivery.
Indeed, your delivery was incomplete, as the carrier unfortunately lost one of your packages. As soon as we were informed, we organized a new shipment so that you could receive the missing item as soon as possible.
We are happy to know that you have finally received your entire order and we hope that you can now fully enjoy your Amsterdam living room.
Once again, our apologies for this inconvenience and thank you for your patience and understanding.
Best regards,
The Mobellia team
L
Rating: 5 out of 5
And again received a really great seating set. Fast delivery and truly top quality. Thank you very much
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A
Rating: 5 out of 5
Very satisfied with the ordered furniture.
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R
Rating: 5 out of 5
THE SHIPMENT WAS CORRECT. THE PRODUCT IS OF HIGH QUALITY.
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N
Rating: 5 out of 5
The product is very good, pretty and practical. I love the bronze color.
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E
Rating: 5 out of 5
I am very satisfied with the product, very nice quality, and the delivery went well
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H
Rating: 5 out of 5
Article is very good looking and very good quality, only transport firm a bit bad, they parked the car too far and walked with the boxes to my building, I had to bring them myself to my apartment
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J
Rating: 3 out of 5
Two deformations on the table (dents) discovered during the assembly of the table
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Response from Mobellia
Hello Jean Pierre,
We are sorry to learn that you noticed two dents on your table during assembly.
In order for us to process your request as quickly as possible, we invite you to contact our after-sales service at [email protected], attaching some photos of the deformations as well as your order number.
Our team will do what is necessary to provide you with a solution quickly.
Best regards,
The Mobellia team
We are sorry to learn that you noticed two dents on your table during assembly.
In order for us to process your request as quickly as possible, we invite you to contact our after-sales service at [email protected], attaching some photos of the deformations as well as your order number.
Our team will do what is necessary to provide you with a solution quickly.
Best regards,
The Mobellia team
B
Rating: 5 out of 5
Very efficient and speedy supply and delivery.
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M
Rating: 4 out of 5
Very good product, the cushion on the seat slips a bit. Otherwise very comfortable.
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M
Rating: 3 out of 5
Delivery on time but not at the foot of my building as announced. Parasol in good condition and in accordance with the information available on the site. Assembly and usage instructions are brief; no information, particularly on how to remove the fabric. Problem, the fabric of the parasol has two small holes which I fear will enlarge over time. I will contact customer service about this.
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Response from Mobellia
Hello Martine,
Thank you for taking the time to share your experience.
We are sorry to see that the fabric of your parasol has two small holes. We confirm that you have indeed contacted our after-sales service and that your request is being processed.
A new replacement fabric should be sent to you very soon to definitively resolve this issue.
We thank you for your patience and understanding, and we hope that you will be able to fully enjoy your parasol very soon.
Best regards,
The Mobellia team
Thank you for taking the time to share your experience.
We are sorry to see that the fabric of your parasol has two small holes. We confirm that you have indeed contacted our after-sales service and that your request is being processed.
A new replacement fabric should be sent to you very soon to definitively resolve this issue.
We thank you for your patience and understanding, and we hope that you will be able to fully enjoy your parasol very soon.
Best regards,
The Mobellia team
J
Rating: 5 out of 5
Fast delivery, good product that meets our expectations
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V
Rating: 1 out of 5
We received our order with almost all items damaged. We sent an email with photos 5 days ago and still no response. For a purchase of over 5000 euros, I think the quality and service are lacking...
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Response from Mobellia
Hello Victorien,
We are sincerely sorry that your order arrived with several damaged items. This situation does not meet our quality standards or the level of service we wish to offer our customers.
However, we would like to clarify that our customer service has indeed taken charge of your request and that an initial response has already been sent to you. Since then, your file is being processed and we are doing everything possible to organize the replacement of the damaged products as soon as possible.
We fully understand your disappointment, especially for an order of this importance, and we thank you for your patience while we finalize the handling of your request.
Best regards,
The Mobellia team
We are sincerely sorry that your order arrived with several damaged items. This situation does not meet our quality standards or the level of service we wish to offer our customers.
However, we would like to clarify that our customer service has indeed taken charge of your request and that an initial response has already been sent to you. Since then, your file is being processed and we are doing everything possible to organize the replacement of the damaged products as soon as possible.
We fully understand your disappointment, especially for an order of this importance, and we thank you for your patience while we finalize the handling of your request.
Best regards,
The Mobellia team
C
Rating: 1 out of 5
I do not wish to leave negative feedback on your site for now, but you can check my email and I will see depending on how you handle it.
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Response from Mobellia
Hello Candie,
Thank you for your message.
Our customer service is currently processing your file and is doing everything possible to provide you with a solution as soon as possible. We will get back to you very soon with a response.
We thank you for your patience and trust, and we hope to fully meet your expectations.
Best regards,
The Mobellia team
Thank you for your message.
Our customer service is currently processing your file and is doing everything possible to provide you with a solution as soon as possible. We will get back to you very soon with a response.
We thank you for your patience and trust, and we hope to fully meet your expectations.
Best regards,
The Mobellia team
P
Rating: 1 out of 5
I would like to return my products, they do not match my parasols. How to proceed?
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Response from Mobellia
Hello,
We are sorry to hear that the products do not match your parasols.
If you wish to make a return, we invite you to contact our customer service at [email protected]. Please specify your order number and the reason for the return so that we can guide you through the procedure to follow.
We remain at your disposal and will be happy to assist you in this process.
Best regards,
The Mobellia team
We are sorry to hear that the products do not match your parasols.
If you wish to make a return, we invite you to contact our customer service at [email protected]. Please specify your order number and the reason for the return so that we can guide you through the procedure to follow.
We remain at your disposal and will be happy to assist you in this process.
Best regards,
The Mobellia team
R
Rating: 1 out of 5
I have not received anything
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Response from Mobellia
Hello Rafael,
We are very sorry for the delay that occurred in the delivery of your order by our carrier and we apologize for the inconvenience caused.
Fortunately, the merchandise was finally delivered and we hope that you can now fully enjoy your products.
We appreciate your patience and understanding.
Best regards,
The Mobellia team
We are very sorry for the delay that occurred in the delivery of your order by our carrier and we apologize for the inconvenience caused.
Fortunately, the merchandise was finally delivered and we hope that you can now fully enjoy your products.
We appreciate your patience and understanding.
Best regards,
The Mobellia team
J
Rating: 4 out of 5
Beautiful products of good quality. Too bad, no delivery/assembly options upstairs like other furniture sites
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M
Rating: 3 out of 5
The garden furniture ordered was supposed to be delivered in 6 packages. I received three the day before yesterday, 2 yesterday, and for the 3rd which contains the Calvi 3-seater sofa, it is unknown... the delivery method is therefore a big problem!
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Response from Mobellia
Hello Michel,
We are sincerely sorry that your delivery did not go as we expect from our carrier. We apologize for this situation.
Regarding the last package containing the Calvi 3-seater sofa, a search is currently underway with our carrier to locate it. We hope to provide you with an answer very quickly.
If this package cannot ultimately be found, we would of course proceed with the shipment of a new sofa, so that your order is complete as soon as possible.
Thank you for your patience and understanding.
Best regards,
The Mobellia team
We are sincerely sorry that your delivery did not go as we expect from our carrier. We apologize for this situation.
Regarding the last package containing the Calvi 3-seater sofa, a search is currently underway with our carrier to locate it. We hope to provide you with an answer very quickly.
If this package cannot ultimately be found, we would of course proceed with the shipment of a new sofa, so that your order is complete as soon as possible.
Thank you for your patience and understanding.
Best regards,
The Mobellia team
A
Rating: 5 out of 5
The products are of quality. An impeccable and fast customer service, the staff as well. Thanks again to Léa and I hope to see you next time. Thank you
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P
Rating: 1 out of 5
Problems with payment and the delivery arrived with a twisted deck chair. I am waiting for customer service to know the next steps regarding my issue.
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Response from Mobellia
Hello Patricia,
We are sorry to hear that you encountered difficulties during payment and that your deck chair arrived damaged.
Our after-sales service is currently processing your file. Rest assured that we are doing everything possible to provide you with a solution as soon as possible.
Thank you for your patience and understanding, and we remain at your disposal if you have any questions.
Best regards,
The Mobellia team
We are sorry to hear that you encountered difficulties during payment and that your deck chair arrived damaged.
Our after-sales service is currently processing your file. Rest assured that we are doing everything possible to provide you with a solution as soon as possible.
Thank you for your patience and understanding, and we remain at your disposal if you have any questions.
Best regards,
The Mobellia team
M
Rating: 3 out of 5
the cushions arrived unstitched
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Response from Mobellia
Hello Mari Carmen,
We are very sorry that the cushions arrived unstitched and we apologize for the inconvenience caused.
Please do not hesitate to contact our after-sales service to report any issues. Our team will be happy to review your case and offer you a solution as soon as possible.
Best regards,
The Mobellia team
We are very sorry that the cushions arrived unstitched and we apologize for the inconvenience caused.
Please do not hesitate to contact our after-sales service to report any issues. Our team will be happy to review your case and offer you a solution as soon as possible.
Best regards,
The Mobellia team
C
Rating: 5 out of 5
Very good, very fast delivery. Quality furniture
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R
Rating: 1 out of 5
Misleading - states has 10 seats with the table. Not clear that seats were not supplied, asked them to honour discount available at the time of the initial order as we now need to purchase chairs and they refused. Very poor customer service
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Response from Mobellia
Dear Robert,
We are sorry if the product description was not sufficiently clear regarding what was included with the table, and we apologise for any misunderstanding this may have caused.
As soon as you contacted us to request a cancellation, our customer service team dealt with your request promptly and a full refund was issued.
We are sorry that the information did not meet your expectations and hope that the prompt resolution of your request helped to resolve the matter satisfactorily.
Kind regards,
The Mobellia Team
We are sorry if the product description was not sufficiently clear regarding what was included with the table, and we apologise for any misunderstanding this may have caused.
As soon as you contacted us to request a cancellation, our customer service team dealt with your request promptly and a full refund was issued.
We are sorry that the information did not meet your expectations and hope that the prompt resolution of your request helped to resolve the matter satisfactorily.
Kind regards,
The Mobellia Team