English 
N
Rating: 5 out of 5
The furniture is ideal. The carrier not so much
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Customer reviews of Mobellia
Trust Attestation
9,0
/10
Overall rating: 9,0 out of 10
Based on 1 018 published reviews
Summary of reviews
Mobellia consistently delivers on product quality, with many reviews praising high-end materials, durability, and the visual appeal of sofas, tables, and lounge sets. Customers highlight fast, reliable delivery, precise tracking, meticulous packaging, and efficient, proactive customer service that resolves issues quickly, including replacements for damaged items. The shopping experience is described as straightforward and trustworthy, with clear assembly guidance and smooth fulfillment from order to delivery, along with strong reassurance from the support team and after-sales service. Overall, the store is perceived as serious and professional, offering well-made items and dependable delivery, with positive notes on packaging, ease of assembly, and responsive support.
Reviews 1, 3, 4 and 5 stars
Reset filtersE
Rating: 5 out of 5
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L
Rating: 4 out of 5
Great site, even if as a Shopify developer some steps in the customer journey could be improved.
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E
Rating: 5 out of 5
Very nice lounge, great workmanship, super packed, easy assembly, covering the cushions is quite laborious, very high-quality materials! A highlight in our garden!
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D
Rating: 5 out of 5
Thank you for your seriousness, the order taking, respected delivery times, the quality of our Amalfi round table, which is very beautiful. Best regards, Daniel Jarnoux
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M
Rating: 1 out of 5
I would have preferred another Mobellia model
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Response from Mobellia
Hello,
Thank you for your message.
We confirm that it is indeed possible to replace the garden lounge you purchased with another model. You just need to let us know which one you are interested in and we will assist you in the exchange process.
However, we are a bit surprised by the one-star rating, as indicated in our sales conditions, you have the option to change your mind. The only condition is that the lounge must be returned in its original packaging (or equivalent packaging) and in good condition.
Our goal is really for you to be fully satisfied with your purchase, so please do not hesitate to get back to us with the desired model so that we can arrange this quickly.
Best regards,
The Mobellia team
Thank you for your message.
We confirm that it is indeed possible to replace the garden lounge you purchased with another model. You just need to let us know which one you are interested in and we will assist you in the exchange process.
However, we are a bit surprised by the one-star rating, as indicated in our sales conditions, you have the option to change your mind. The only condition is that the lounge must be returned in its original packaging (or equivalent packaging) and in good condition.
Our goal is really for you to be fully satisfied with your purchase, so please do not hesitate to get back to us with the desired model so that we can arrange this quickly.
Best regards,
The Mobellia team
A
Rating: 1 out of 5
Three weeks to receive my order, after paying 50 euros for shipping, three weeks have passed since I ordered it and I still don't have the table and chairs.
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Response from Mobellia
Hello Alvaro,
We sincerely apologize for the delay in the delivery of your order and we completely understand your dissatisfaction.
However, we know that you were finally able to receive the table and chairs a few days later, and we are glad to hear that you were satisfied with the quality of the products, as you subsequently placed a second order with us.
We appreciate your trust and continue to work to improve our delivery times and our service.
Best regards,
The Mobellia team
We sincerely apologize for the delay in the delivery of your order and we completely understand your dissatisfaction.
However, we know that you were finally able to receive the table and chairs a few days later, and we are glad to hear that you were satisfied with the quality of the products, as you subsequently placed a second order with us.
We appreciate your trust and continue to work to improve our delivery times and our service.
Best regards,
The Mobellia team
J
Rating: 4 out of 5
Very satisfied
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E
Rating: 5 out of 5
Fast delivery product in accordance with what we expected, and very efficient customer service for the replacement of a stained cover, we recommend!
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V
Rating: 5 out of 5
Bronze Murano table and matching armchairs ordered and delivered in two days. Very nice quality and beautiful color true to the description. Delighted with my purchase! I recommend.
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J
Rating: 5 out of 5
Very beautiful garden furniture. Very fast delivery
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P
Rating: 5 out of 5
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C
Rating: 5 out of 5
PERFECT
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X
Rating: 4 out of 5
had to call the carrier and Mobellia to better organize the delivery. Once this issue was resolved, everything went well (announcement of arrival, time slot, and physical delivery)
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D
Rating: 4 out of 5
Perfect... except for the average quality screws
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B
Rating: 3 out of 5
Beautiful table; BUT FACTORY DEFECT!!!; Some pre-drilled holes for fixing the reinforcement crossbar under the top are reversed compared to the insert nuts provided at each table leg. Replacement of this element requested from Mobellia customer service, remains unanswered to this day, despite a response; "we can offer you the replacement of the concerned parts if necessary, as part of our service commitment". Awaiting this "commitment" in order to resume my rating
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Response from Mobellia
Hello,
We sincerely thank you for your feedback and are truly sorry for the inconvenience encountered during the assembly of your table.
We fully understand your disappointment regarding this manufacturing defect and we apologize for this situation. After verification, our after-sales service has indeed taken your request into account quickly and the concerned elements have been dispatched to allow you to finalize your installation under the best conditions.
We remain entirely at your disposal to assist you if needed during the replacement, or for any other questions.
We hope that this solution will bring you complete satisfaction and thank you again for your patience and understanding.
Best regards,
The Mobellia team
We sincerely thank you for your feedback and are truly sorry for the inconvenience encountered during the assembly of your table.
We fully understand your disappointment regarding this manufacturing defect and we apologize for this situation. After verification, our after-sales service has indeed taken your request into account quickly and the concerned elements have been dispatched to allow you to finalize your installation under the best conditions.
We remain entirely at your disposal to assist you if needed during the replacement, or for any other questions.
We hope that this solution will bring you complete satisfaction and thank you again for your patience and understanding.
Best regards,
The Mobellia team
F
Rating: 5 out of 5
A small quality issue that was perfectly resolved! True professionals, serious and to be recommended without hesitation!
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K
Rating: 5 out of 5
4.5
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J
Rating: 5 out of 5
Good service and excellent product
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F
Rating: 5 out of 5
All good!
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M
Rating: 5 out of 5
Ok for me
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M
Rating: 5 out of 5
Hello, just received and not disappointed
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A
Rating: 5 out of 5
Product as described. Fast delivery (3 days)
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A
Rating: 5 out of 5
Perfect from the beginning to the end of the order to delivery. The product is easy to assemble and is of very high quality.
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E
Rating: 5 out of 5
As expected
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T
Rating: 5 out of 5
Fast delivery. Beautifully crafted furniture. We are very satisfied.
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J
Rating: 5 out of 5
Beautiful material, nice appearance and quality, fast delivery, easy assembly, competitive price. Durability to be seen over time
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V
Rating: 5 out of 5
Very happy with my order placed on Thursday and delivered on Saturday morning, package well wrapped, everything was perfect. Beautiful garden table and chairs!!! I am delighted
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N
Rating: 5 out of 5
Quality products, fast shipping and well protected.
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A
Rating: 5 out of 5
Speed. Compliant with the product
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R
Rating: 5 out of 5
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H
Rating: 1 out of 5
Living room composed of a sofa with scratches on the wood, 2 armchairs with exploded sides in the packaging, only the coffee table is correct. For a first order, very disappointed, damages due to very light packaging and handling. Short delivery time, but review the packaging for the high price of this furniture, after return we are waiting again for the delivery of the items hoping not to have any mishaps.
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Response from Mobellia
Hello,
Thank you for taking the time to share your feedback and we are sincerely sorry for the inconveniences encountered during the receipt of your order.
After verification, we have indeed identified a problem related to the packaging of certain items, which may have caused the damages observed during transport. We sincerely apologize for this situation, especially regrettable for a first order.
Please be assured that we take this matter very seriously. We will proceed to resend the damaged furniture as soon as possible, with reinforced packaging to avoid any further incidents.
We remain at your disposal throughout the process and are doing everything we can to ensure that your next delivery meets your expectations.
Thank you for your patience and understanding.
Best regards,
The Mobellia team
Thank you for taking the time to share your feedback and we are sincerely sorry for the inconveniences encountered during the receipt of your order.
After verification, we have indeed identified a problem related to the packaging of certain items, which may have caused the damages observed during transport. We sincerely apologize for this situation, especially regrettable for a first order.
Please be assured that we take this matter very seriously. We will proceed to resend the damaged furniture as soon as possible, with reinforced packaging to avoid any further incidents.
We remain at your disposal throughout the process and are doing everything we can to ensure that your next delivery meets your expectations.
Thank you for your patience and understanding.
Best regards,
The Mobellia team
F
Rating: 5 out of 5
very satisfied with my purchase, quality and price very correct
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R
Rating: 5 out of 5
Very easy and quick
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E
Rating: 5 out of 5
I am very satisfied with the table and the chairs!!!!
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L
Rating: 3 out of 5
Hello The delivery person was infected but the one who assembled the furniture for me was perfect and I love my table and chairs, superb.
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G
Rating: 5 out of 5
The furniture came all very well packaged and protected. It is good quality and well finished
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J
Rating: 5 out of 5
Table that perfectly meets our expectations Very professional team from A to Z
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J
Rating: 5 out of 5
Product of very nice quality
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V
Rating: 5 out of 5
Perfect. Compliant product, very good quality and fast delivery
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