English 
F
Rating: 4 out of 5
product meets expectations, fast delivery
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Customer reviews of Mobellia
Trust Attestation
9,0
/10
Overall rating: 9,0 out of 10
Based on 1 018 published reviews
Summary of reviews
Mobellia consistently delivers on product quality, with many reviews praising high-end materials, durability, and the visual appeal of sofas, tables, and lounge sets. Customers highlight fast, reliable delivery, precise tracking, meticulous packaging, and efficient, proactive customer service that resolves issues quickly, including replacements for damaged items. The shopping experience is described as straightforward and trustworthy, with clear assembly guidance and smooth fulfillment from order to delivery, along with strong reassurance from the support team and after-sales service. Overall, the store is perceived as serious and professional, offering well-made items and dependable delivery, with positive notes on packaging, ease of assembly, and responsive support.
Reviews 1, 3 and 4 stars
Reset filtersR
Rating: 1 out of 5
Deadlines not respected
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Response from Mobellia
Hello,
Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience regarding the deadlines. Your satisfaction is our priority and we are doing everything we can to improve our services. We confirm that the table has been refunded.
Hoping to have the opportunity to better satisfy you on your next order.
Best regards,
The Mobellia team
Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience regarding the deadlines. Your satisfaction is our priority and we are doing everything we can to improve our services. We confirm that the table has been refunded.
Hoping to have the opportunity to better satisfy you on your next order.
Best regards,
The Mobellia team
Y
Rating: 3 out of 5
Hello, First order on Mobellia, but surely the last. Yes, the delivery is fast. But several quality issues upon receipt, unacceptable at this price level. The customer service is nonetheless responsive and offers solutions. I am waiting to see the realization of these proposals. Yves
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Response from Mobellia
Hello,
Thank you for taking the time to share your experience with us. We are delighted to learn that you appreciated the speed of delivery as well as the responsiveness of our after-sales service. However, we sincerely regret that the quality of the products did not meet your expectations.
Rest assured that we take your comments very seriously and do everything possible to improve our services. We hope that the proposed solutions will have met your expectations and that you will give us another chance in the future.
Best regards,
The Mobellia team
Thank you for taking the time to share your experience with us. We are delighted to learn that you appreciated the speed of delivery as well as the responsiveness of our after-sales service. However, we sincerely regret that the quality of the products did not meet your expectations.
Rest assured that we take your comments very seriously and do everything possible to improve our services. We hope that the proposed solutions will have met your expectations and that you will give us another chance in the future.
Best regards,
The Mobellia team
C
Rating: 1 out of 5
Hello, following the receipt of my order, I made a complaint about the damaged table, I have already followed up twice without any response from your after-sales service, so no I am not satisfied and I am still waiting for a response
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P
Rating: 1 out of 5
I made a request for after-sales service and I am still waiting for a response
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Response from Mobellia
Hello,
Thank you for your message. We confirm that our after-sales service has taken charge of your request and has done what is necessary to resolve the problem.
Do not hesitate to get back to us if you have any other questions or needs, we remain at your disposal.
Best regards,
The Mobellia team
Thank you for your message. We confirm that our after-sales service has taken charge of your request and has done what is necessary to resolve the problem.
Do not hesitate to get back to us if you have any other questions or needs, we remain at your disposal.
Best regards,
The Mobellia team
O
Rating: 4 out of 5
Table received quickly, item easy to assemble and meets expectations, however the Mobelia logo is slightly crooked...too bad for the image.
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S
Rating: 4 out of 5
Satisfactory product from an aesthetic point of view but very "light" especially when fully opening the table. To see on the duration.
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A
Rating: 4 out of 5
Good
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A
Rating: 1 out of 5
I haven't received the order and I don't know anything about it yet since June 25.
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M
Rating: 1 out of 5
More than a week later, I still do not have my order and no solution from the company.
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Response from Mobellia
Hello,
We are very sorry for the situation and the inconvenience caused. After checking the tracking, we confirm that your order has already been delivered and received correctly.
We hope everything is in order and that your purchase brings you satisfaction. Please do not hesitate to contact us if you need any further assistance.
Sincerely,
The Mobellia team
We are very sorry for the situation and the inconvenience caused. After checking the tracking, we confirm that your order has already been delivered and received correctly.
We hope everything is in order and that your purchase brings you satisfaction. Please do not hesitate to contact us if you need any further assistance.
Sincerely,
The Mobellia team
C
Rating: 1 out of 5
I am very unhappy because no one is responding to my emails regarding the assembly. Please pass on this information so that I can finally get a response!
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Response from Mobellia
Hello Corinne,
Thank you for your message and we completely understand your frustration.
After checking, we did receive your first message on July 4th. We are sincerely sorry if you tried to contact us earlier, but unfortunately, we did not receive any message before that date.
Regarding your request for modification, the assembly appointment is confirmed for July 7th. Unfortunately, given the very short notice, it is no longer possible to change the scheduled date. The assembly team is already planned and mobilized for this intervention.
Thank you for your understanding and we remain at your disposal for any other questions.
Best regards,
The Mobellia team
Thank you for your message and we completely understand your frustration.
After checking, we did receive your first message on July 4th. We are sincerely sorry if you tried to contact us earlier, but unfortunately, we did not receive any message before that date.
Regarding your request for modification, the assembly appointment is confirmed for July 7th. Unfortunately, given the very short notice, it is no longer possible to change the scheduled date. The assembly team is already planned and mobilized for this intervention.
Thank you for your understanding and we remain at your disposal for any other questions.
Best regards,
The Mobellia team
E
Rating: 4 out of 5
The final delivery depends on what is in stock. If you order a product on "pre-order", it will be delivered with the products in stock... so longer waiting times. The delivery went well in Spain, ultimately but not without difficulty... no message from the carrier and no proactive information from the Mobellia headquarters. Fortunately, we have direct contact with the carrier. The products arrive .. and what a joy! It breathes "the quality of materials" "the ease of assembly" "the protection, the packaging of the products is perfect and safe"... A downside the "made in China" ... The small hassles of delivery are largely forgotten.
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C
Rating: 1 out of 5
After two weeks of delivery my table could not be installed due to no response from the installer.
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Response from Mobellia
Hello
Thank you for your feedback and we would like to apologize for this situation.
Indeed, the service provided by our contractor did not meet our standards or your expectations. We fully understand your disappointment with this experience.
In accordance with your request, we will proceed with a full refund of the assembly service as soon as possible.
We are sorry for this inconvenience. We remain at your disposal if you have any questions or need further assistance.
Best regards,
The Mobellia team
Thank you for your feedback and we would like to apologize for this situation.
Indeed, the service provided by our contractor did not meet our standards or your expectations. We fully understand your disappointment with this experience.
In accordance with your request, we will proceed with a full refund of the assembly service as soon as possible.
We are sorry for this inconvenience. We remain at your disposal if you have any questions or need further assistance.
Best regards,
The Mobellia team
S
Rating: 1 out of 5
Order not delivered. Request for cancellation and refund, he deducts shipping costs...! I do not recommend.
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Response from Mobellia
Hello Mrs. Lenquette,
Thank you for your message and we sincerely regret that your experience with Mobellia did not meet your expectations.
After verification, we confirm that your order was indeed delivered within the specified time frame, to the indicated address, and in accordance with our General Terms and Conditions of Sale that you accepted at the time of your purchase. As specified in these conditions, delivery is made at the foot of the building or house, which was respected by our carrier.
You chose to refuse receipt of the package, even though it showed no defects or damage. In this context, and in accordance with our GTC, shipping costs as well as return costs remain the responsibility of the customer.
We understand that this situation may be disappointing, but we have honored our part of the contract.
We remain at your disposal for any other questions,
Sincerely,
The Mobellia team
Thank you for your message and we sincerely regret that your experience with Mobellia did not meet your expectations.
After verification, we confirm that your order was indeed delivered within the specified time frame, to the indicated address, and in accordance with our General Terms and Conditions of Sale that you accepted at the time of your purchase. As specified in these conditions, delivery is made at the foot of the building or house, which was respected by our carrier.
You chose to refuse receipt of the package, even though it showed no defects or damage. In this context, and in accordance with our GTC, shipping costs as well as return costs remain the responsibility of the customer.
We understand that this situation may be disappointing, but we have honored our part of the contract.
We remain at your disposal for any other questions,
Sincerely,
The Mobellia team
J
Rating: 1 out of 5
TB
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Response from Mobellia
Hello Jean Paul,
Thank you for your feedback! We are delighted to see that you appreciated your experience. However, we noticed that you left a 1-star rating. Perhaps this is a selection error?
If so, please feel free to update your rating — it helps us a lot to showcase the quality of our service. And if you encountered an issue despite everything, we are of course here to discuss it and improve.
Thank you again for your message and we look forward to seeing you again soon!
Best regards,
The Mobellia team
Thank you for your feedback! We are delighted to see that you appreciated your experience. However, we noticed that you left a 1-star rating. Perhaps this is a selection error?
If so, please feel free to update your rating — it helps us a lot to showcase the quality of our service. And if you encountered an issue despite everything, we are of course here to discuss it and improve.
Thank you again for your message and we look forward to seeing you again soon!
Best regards,
The Mobellia team
P
Rating: 4 out of 5
Hello, I did indeed receive the order, the products are of the expected quality but there are three defects that I reported, I am waiting for a response from Mobellia to make a definitive statement.
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M
Rating: 4 out of 5
I like the style of the table and it seems sturdy, the chairs are comfortable and light.
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S
Rating: 4 out of 5
Product meets my expectations.
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P
Rating: 4 out of 5
The Amalfi table and the 10 Murano chairs are installed. Nice result and everything looks robust. To see later in daily maintenance
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C
Rating: 1 out of 5
they left the order on the street, without any help.
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Response from Mobellia
Good morning,
Thank you for your comment.
We regret that the delivery did not meet your expectations. We would like to remind you that, according to our sales conditions, delivery is made to the street or building entrance, without including the service of carrying up or installation.
This information is clearly detailed in the general sales conditions before finalizing the purchase, in order to ensure total transparency.
We remain at your complete disposal for any additional inquiries or assistance.
Sincerely,
The Mobellia Team
Thank you for your comment.
We regret that the delivery did not meet your expectations. We would like to remind you that, according to our sales conditions, delivery is made to the street or building entrance, without including the service of carrying up or installation.
This information is clearly detailed in the general sales conditions before finalizing the purchase, in order to ensure total transparency.
We remain at your complete disposal for any additional inquiries or assistance.
Sincerely,
The Mobellia Team
K
Rating: 4 out of 5
The table looks very nice
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K
Rating: 1 out of 5
Only 1 of the 4 loungers is usable. Too many defects for a product that claims to be high-end. Waiting for customer service's response.
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Response from Mobellia
Hello,
We are sorry to hear that your experience did not meet your expectations.
We confirm that the necessary parts have been sent by our customer service to resolve the issue.
We hope you will soon be able to fully enjoy your loungers, as planned.
Thank you for your patience and trust.
The Mobellia team
We are sorry to hear that your experience did not meet your expectations.
We confirm that the necessary parts have been sent by our customer service to resolve the issue.
We hope you will soon be able to fully enjoy your loungers, as planned.
Thank you for your patience and trust.
The Mobellia team
V
Rating: 4 out of 5
Pretty practical table, but one of the chairs is slightly stained and another has a dent on one of the legs
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J
Rating: 3 out of 5
Hello, The package is clean and well made, the table itself seems to be of good quality but upon closer inspection the adjustments are average, the tabletop is smaller than the frame which causes discomfort after a while. Upon unpacking the package, I discovered beads from the slide, sent an email to customer service without a response from them. Disappointed with the quality versus the price of the table
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Response from Mobellia
Hello,
Thank you for your feedback and for taking the time to share your experience.
We are sorry to hear that the table does not fully meet your expectations. Regarding your message about the beads from the slide, our customer service has indeed responded to you, but we are still waiting for your reply in order to proceed with your request.
Please feel free to check your emails (including your spam folder) and get back to us as soon as possible. We remain at your disposal to resolve this issue as quickly as possible.
Best regards,
The Mobellia team
Thank you for your feedback and for taking the time to share your experience.
We are sorry to hear that the table does not fully meet your expectations. Regarding your message about the beads from the slide, our customer service has indeed responded to you, but we are still waiting for your reply in order to proceed with your request.
Please feel free to check your emails (including your spam folder) and get back to us as soon as possible. We remain at your disposal to resolve this issue as quickly as possible.
Best regards,
The Mobellia team
D
Rating: 4 out of 5
I only give 4 stars because there are two small scratches on the tray if you want photos I have taken some, I will try to take them again with the bottle delivered with
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P
Rating: 4 out of 5
Fast delivery and well-packaged furniture. The living room is superb but the 2 armchairs are slightly wobbly
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B
Rating: 1 out of 5
The box arrived broken and one of the chairs came with the plastic broken and the chair dirty and broken.
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Response from Mobellia
Hello Blanca,
Thank you for sharing your experience with us. We are very sorry that you received the damaged box, which resulted in one chair arriving dirty and with 2 broken plastic caps. Our after-sales service is already managing the replacement of the damaged parts, and you will receive them soon at your home.
If you need more information or have any other questions, please do not hesitate to contact us.
Sincerely,
The Mobellia team
Thank you for sharing your experience with us. We are very sorry that you received the damaged box, which resulted in one chair arriving dirty and with 2 broken plastic caps. Our after-sales service is already managing the replacement of the damaged parts, and you will receive them soon at your home.
If you need more information or have any other questions, please do not hesitate to contact us.
Sincerely,
The Mobellia team
J
Rating: 4 out of 5
It is very nice but 2 arrived with some defect.
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P
Rating: 4 out of 5
Ease of ordering, availability and quality of products, express delivery. Certainly, the price is a bit high but I recommend.
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J
Rating: 4 out of 5
Overall okay, customer service very helpful. First received the wrong item, then defective. Shipping very slow.
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B
Rating: 3 out of 5
I received my package within the 4-5 days announced, however it was supposed to arrive between 8 and 1 PM and it arrived at 2:30 PM. The delivery person dropped the box, to say the least, leaving the carton behind, refusing to use the pallet jack that was in the truck. Subsequently, he rolled the carton to the house without any apology. Regarding the sofa, I had to help him carry it to avoid using the pallet jack. The sofa was supposed to be delivered to the yard, but the delivery person refused to go an extra 10 meters to get to the side of the house. As for the furniture, although it was very well packaged, it is dented on the top of the backrest of one of the armchairs and the backrest of the sofa is dented. I have the impression that the table must have pressed too hard on the backrest of the sofa... This is furniture that costs a certain price, so I think we should receive flawless furniture. I will make a complaint to the after-sales service and see afterwards.
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Response from Mobellia
Hello Beat, we are sorry to hear about your delivery experience that does not meet our usual quality standards. We take note of your comment regarding the condition of the furniture and invite you to contact our after-sales service for a quick handling of your complaint. We are constantly working to improve our services and thank you for your feedback. Best regards, the Mobellia team.
N
Rating: 3 out of 5
delivery delay and damaged part, how should we proceed to have the part replaced please
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Response from Mobellia
Hello,
We are sorry to learn that your order arrived damaged. However, it seems that we have not received a message from you regarding this issue. We invite you to contact us by email at [email protected] so that we can proceed with the replacement of the defective part.
Best regards,
The Mobellia team
We are sorry to learn that your order arrived damaged. However, it seems that we have not received a message from you regarding this issue. We invite you to contact us by email at [email protected] so that we can proceed with the replacement of the defective part.
Best regards,
The Mobellia team
M
Rating: 4 out of 5
Beautiful quality product, arrived more than quickly (1 day). However, a small downside on the delivery without an appointment made in advance, contrary to what was indicated: this forced us to urgently revise our schedule to be able to receive the package.
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G
Rating: 1 out of 5
Terrible service, they delivered damaged furniture and took more than two months to deliver new ones with constant changes of dates. The worst experience!!!
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Response from Mobellia
Good morning, Gustavo:
We sincerely regret the experience you have had with our service, as it does not reflect the quality standard we aspire to. It is true that there was a delay in the shipment of the two new armchairs due to problems in maritime transport, as we explained to you earlier, something that unfortunately is beyond our control. We offered you compensation and you finally received your armchairs. We hope you can now fully enjoy your garden set.
We sincerely regret the experience you have had with our service, as it does not reflect the quality standard we aspire to. It is true that there was a delay in the shipment of the two new armchairs due to problems in maritime transport, as we explained to you earlier, something that unfortunately is beyond our control. We offered you compensation and you finally received your armchairs. We hope you can now fully enjoy your garden set.
G
Rating: 1 out of 5
It's not what I expected
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Response from Mobellia
Good morning Giuseppe,
We are sorry that your experience with us did not meet your expectations. We would like to clarify that in the description of our products we do not indicate at any time that the tables are sold together with the chairs. All our tables are sold individually, allowing our customers to create their preferred combinations. Although our photos show possible configurations, it is clearly specified in each product sheet that the tables are sold separately and not as part of a set.
If you need further information, do not hesitate to contact us.
Best regards,
The Mobellia team
We are sorry that your experience with us did not meet your expectations. We would like to clarify that in the description of our products we do not indicate at any time that the tables are sold together with the chairs. All our tables are sold individually, allowing our customers to create their preferred combinations. Although our photos show possible configurations, it is clearly specified in each product sheet that the tables are sold separately and not as part of a set.
If you need further information, do not hesitate to contact us.
Best regards,
The Mobellia team
M
Rating: 1 out of 5
A SHAME. THE UMBRELLA OF 599€ CAME IN WHITE INSTEAD OF TAUPE. I HAVE CLAIMED THAT YOU SEND ME THE CORRECT ONE. YOU ASKED ME FOR PHOTOS OF THE BOX AND I HAVE NOT RECEIVED ANY RESPONSE. I HAVE THE UMBRELLA PACKAGED UNUSED WAITING FOR A CHANGE THAT YOU DO NOT RESPOND TO. AS A COMPANY, THEY LEAVE MUCH TO BE DESIRED. I HAVE SPENT 2,200€ AND I WAS THINKING OF BUYING FURNITURE BUT GIVEN THE LACK OF FORMALITY, I WILL NOT BUY ANYTHING AGAIN.
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Response from Mobellia
Good morning,
Thank you for your message and we regret that you received the umbrella in the wrong color. However, we proceeded to change your umbrella as soon as we received your complaint, so we are a bit surprised by your comment, as you had communicated by email that you were satisfied with the product and our after-sales service.
Sincerely,
The Mobellia team
Thank you for your message and we regret that you received the umbrella in the wrong color. However, we proceeded to change your umbrella as soon as we received your complaint, so we are a bit surprised by your comment, as you had communicated by email that you were satisfied with the product and our after-sales service.
Sincerely,
The Mobellia team
C
Rating: 1 out of 5
Disappointed with the Corfu chairs: too low for the Amalfi table, uncomfortable seat, the fabric pulls when sitting. The edges are fraying and the seams are not straight. Poor quality.
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Response from Mobellia
Hello Catherine,
Thank you for your feedback regarding the Corfu chairs. We regret to learn that their quality and comfort did not meet your expectations. Your comments are valuable and we take them into account to improve our products and ensure your satisfaction. Please do not hesitate to contact us for any request for exchange or refund. We are at your disposal to find a solution adapted to your needs.
Thank you for your trust in Mobellia.
Best regards,
The Mobellia team
Thank you for your feedback regarding the Corfu chairs. We regret to learn that their quality and comfort did not meet your expectations. Your comments are valuable and we take them into account to improve our products and ensure your satisfaction. Please do not hesitate to contact us for any request for exchange or refund. We are at your disposal to find a solution adapted to your needs.
Thank you for your trust in Mobellia.
Best regards,
The Mobellia team
S
Rating: 1 out of 5
Sofa received with two defects ...
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Response from Mobellia
Hello Stéphane,
We are sorry that you received a sofa with defects. The quality of our products is a priority for us, and we do everything we can to resolve this situation. After our exchanges to find solutions, we are happy to have finally been able to resolve your problem.
Best regards,
The Mobellia team
We are sorry that you received a sofa with defects. The quality of our products is a priority for us, and we do everything we can to resolve this situation. After our exchanges to find solutions, we are happy to have finally been able to resolve your problem.
Best regards,
The Mobellia team
F
Rating: 1 out of 5
I have not yet received my shipment as of today, 27.05.24. Frank-Eugen Kreienbaum
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Response from Mobellia
Thank you for your message and your concerns.
After review, we find that your order was delivered on 29.05.24, and thus within the announced delivery time of 8 to 10 working days.
We thank you for your purchase and hope that you will enjoy your garden furniture set to the fullest.
Best regards,
The Mobellia Team
After review, we find that your order was delivered on 29.05.24, and thus within the announced delivery time of 8 to 10 working days.
We thank you for your purchase and hope that you will enjoy your garden furniture set to the fullest.
Best regards,
The Mobellia Team
F
Rating: 1 out of 5
The seats are small and not comfortable, average quality. The depth measurement of the seat indicated in the photos of 56 cm is misleading, as in reality, subtracting the thickness of the cushions leaves about 44 cm of seat, an insufficient measurement for comfort in this type of furniture. They seem like children's furniture.
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