Mobellia consistently delivers on product quality, with many reviews praising high-end materials, durability, and the visual appeal of sofas, tables, and lounge sets. Customers highlight fast, reliable delivery, precise tracking, meticulous packaging, and efficient, proactive customer service that resolves issues quickly, including replacements for damaged items. The shopping experience is described as straightforward and trustworthy, with clear assembly guidance and smooth fulfillment from order to delivery, along with strong reassurance from the support team and after-sales service. Overall, the store is perceived as serious and professional, offering well-made items and dependable delivery, with positive notes on packaging, ease of assembly, and responsive support.
The table meets our expectations, the package was perfectly wrapped (table easy to assemble). The covers were not available and you have to pay for shipping again to have them delivered (Advice: contact customer service if you are in our case).
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Sylvain B.
Rating: 4 out of 5
following a purchase from 15/04/2024
Everything went well.. a downside on a part that is being replaced.
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SERGE S.
Rating: 3 out of 5
following a purchase from 07/04/2024
My order 1 round Bali table and 6 Portofino chairs. Delivery without problems, items conform to the description. But 1 chair is wobbly. Reported the defect and sent photos. No response despite several follow-ups. This is not serious at all. I do not recommend
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Response from Mobellia
Thank you for sharing your experience with us. We are sincerely sorry to learn that one of your Portofino chairs had a problem. However, as soon as we received your message, we took immediate action to remedy it. We quickly organized the replacement of your chair. We hope you are now fully enjoying your chairs.
Best regards,
The Mobellia team
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Severine Q.
Rating: 1 out of 5
following a purchase from 10/04/2024
Package received quickly, except that one of the chairs is damaged. I sent an email with photos more than a week ago... no response!!
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Response from Mobellia
Hello Severine,
Thank you for sharing your experience. We are sorry to learn that you received a damaged package. This situation is taken very seriously, especially since we responded to your message the same day, without hearing back from you. To resolve this dispute quickly, could you please contact us directly by email or phone? We thank you for your understanding.
Best regards,
The Mobellia team.
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Frederic M.
Rating: 1 out of 5
following a purchase from 02/04/2024
Hello, I ordered an Elba corner sofa that has an adjustment and finish defect after 15 days of complaint. I still have not had any solutions provided by Mobellia for now, I am disappointed.
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Response from Mobellia
Hello Mr. Merget,
We sincerely regret that your corner sofa has adjustment defects. However, we have constantly communicated with you to find solutions, and we are happy to have finally resolved your problem.
Best regards,
The Mobellia team.
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Sabrina G.
Rating: 4 out of 5
following a purchase from 05/04/2024
Good quality products.
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Georges J.
Rating: 4 out of 5
following a purchase from 22/03/2024
We are happy with the table and the living room. We have a deformed cushion due to a strap that was too tight in the box... The chairs seem light to see over time.
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Loïc D.
Rating: 1 out of 5
following a purchase from 29/03/2024
The parcel of the table was ripped open. The delivery person left with it on his assessment.
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Response from Mobellia
Hello Loïc,
We sincerely regret that your parcel arrived damaged. We constantly strive to ensure the quality of our deliveries, but it seems there was a problem with the carrier. However, we have immediately dispatched a new table, which you have received well.
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Martine M.
Rating: 1 out of 5
following a purchase from 21/03/2024
Good evening, 2 of my 4 armchairs are damaged
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Response from Mobellia
Hello Martine,
We are sincerely sorry to hear that you encountered problems with your armchairs. Customer satisfaction is a priority for us. We have immediately replaced your two defective armchairs. We hope you are now fully satisfied with your chairs.
Best regards,
The Mobellia team
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Jose Antonio B.
Rating: 4 out of 5
following a purchase from 26/02/2024
Hello good evening, what I see is that the ad seems to sell the whole set including tables and chairs. The table is fine but I find the chairs a bit expensive. Thanks for everything, best regards.
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michel C.
Rating: 4 out of 5
following a purchase from 19/02/2024
Well-packaged lounge, corresponds to the published photos and my expectations.
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Dominique R.
Rating: 4 out of 5
following a purchase from 13/02/2024
A return of packaging should be considered. Otherwise, nothing to say about the product.
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Marie D.
Rating: 3 out of 5
following a purchase from 02/02/2024
Part of the tube was delivered damaged. It looks like it has already been used. If we could get a replacement part, it would be appreciated. Best regards, Maie Daudignac
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Martine B.
Rating: 3 out of 5
following a purchase from 10/01/2024
Slightly damaged furniture (wobbly armchair) certainly during transport!
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Patrice C.
Rating: 4 out of 5
following a purchase from 21/11/2023
Very good commercial relationship. Very good quality-price ratio. I am waiting to be contacted again for minor issues upon receipt
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Pascal L.
Rating: 4 out of 5
following a purchase from 19/10/2023
Quality product in accordance with the description on the site and delivered quickly. Some scratches on one side of the table and poorly machined fixing holes that had to be redone. Very satisfied nonetheless with my purchase.
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Gregory R.
Rating: 4 out of 5
following a purchase from 12/10/2023
Quality to be verified over the long term.. Chic appearance but the screws for the backrests cannot all be fixed because the holes are not aligned. I would say that for the price, we expect custom work. The cushions slide, a Velcro system would have been needed to hold them. Otherwise, nice effect.
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Eric C.
Rating: 3 out of 5
following a purchase from 11/10/2023
A plastic cap was missing on the top of a chair's backrest.
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PIERRE J.
Rating: 4 out of 5
following a purchase from 03/09/2023
Beautiful design, however we are disappointed with the quality of the weaving which leaves something to be desired, the material is rough to the touch.
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magaly H.
Rating: 1 out of 5
following a purchase from 23/08/2023
The coffee table is darker than the rest, some defects on the armchairs and I ordered in a lighter color but received in a darker color, disappointed!
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Annick P.
Rating: 4 out of 5
following a purchase from 03/08/2023
Very practical in case of emergency
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Bernard D.
Rating: 3 out of 5
following a purchase from 29/07/2023
To be checked in use!
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Franois T.
Rating: 1 out of 5
following a purchase from 24/07/2023
Once again after purchasing two deck chairs, a major paint defect. On the first purchase, a mere credit of €15 was proposed. On the second purchase, the backrest was replaced. Clearly, the quality is not controlled, made in China.
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Response from Mobellia
Dear Sir, we are sincerely sorry that you are disappointed with your experience with Mobellia. That said, the first purchase you mentioned was not made with us. As for your order placed with Mobellia, we have taken the necessary steps to change the damaged part. We hope you are now satisfied with your deck chairs. Best regards, the Mobellia team
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Christelle V.
Rating: 1 out of 5
following a purchase from 18/07/2023
Site not clear so we are disappointed when it arrives!!!
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Response from Mobellia
Hello Christelle, we are sorry that you are disappointed with your experience with Mobellia. That said, once again, we really do not understand your astonishment as the product received is perfectly faithful to the photos on our website. You told us you relied solely on the written description, but the photos are essential to visualize the reality of the product, especially when the color is not solid (white with a marbled effect). We have never had this kind of feedback for the table you ordered.
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Victor O.
Rating: 1 out of 5
following a purchase from 19/07/2023
One chair from my garden set is on three legs! I sent photos of this chair explaining that it was missing 1.5 cm on the fourth leg for this chair to be stable. I sincerely hope that this chair will be exchanged for me. Thank you
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Response from Mobellia
Hello,
We are truly sorry that you encountered a problem with one of your garden chairs.
That being said, we took the time to look into it and propose the most suitable solution, and you will receive a new chair. We wish you to fully enjoy your garden set.
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Carole A.
Rating: 3 out of 5
following a purchase from 12/07/2023
As I explained in the review requested from the carrier, the product is very beautiful but the carrier was the worst one could imagine
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Response from Mobellia
Thank you for your review. We are sorry that the delivery service did not meet your expectations. We will make sure to pass on your comments to the transport company.
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MARTINE S.
Rating: 4 out of 5
following a purchase from 02/07/2023
very happy with my purchase, the table is beautiful very easy to assemble, I recommend
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Philippe A.
Rating: 4 out of 5
following a purchase from 02/07/2023
Good quality products conforming to descriptions. Issues encountered during delivery but managed by Mobellia
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corinne D.
Rating: 4 out of 5
following a purchase from 02/07/2023
Delivery deadline respected Good quality Notice too brief and not detailed enough
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Isabelle S.
Rating: 4 out of 5
following a purchase from 26/06/2023
Delivery and product meet my expectations. Very nice table.
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Charly L.
Rating: 1 out of 5
following a purchase from 08/06/2023
Very disappointed by the quality and the lack of consensus from customer service. Unacceptable given the displayed prices. Claims to be a supplier of quality products but clearly not up to par. Many defects noted (poorly tapped holes, un-drilled legs, parasol leg color not true to the image on the website...). I will not buy from Mobellia again. Just a site with low-end Chinese products. To be avoided.
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Response from Mobellia
Dear Sir, we are sincerely sorry that you are not satisfied with your experience at Mobellia. We indeed suffered an error from our manufacturer regarding the color of the legs of the parasol you ordered, independently of our will. However, we did our utmost to find a solution together to compensate for this inconvenience. That being said, this is not a defect but a color that differs. As for the poorly drilled legs, we are sincerely sorry and take note of your comment to further strengthen the control of our products. Finally, yes, some of our products are made in China, we do not hide this at all since the quality of the materials used, which we personally verify, justifies it. We have done everything to satisfy you despite the inconveniences you encountered and you now seem satisfied since you have kept the entirety of your order. We therefore wish you good moments on your garden furniture. Best regards, The Mobellia team
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Charlotte B.
Rating: 3 out of 5
following a purchase from 07/06/2023
Given the price of my parasol, I expected to receive it without defects; it is damaged, rubbed on one part... frankly disappointed
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Response from Mobellia
Hello, thank you for your feedback. We contacted you following your comment. Indeed, if you do not share your disappointment with us, we cannot guess it. But we are glad to have found a solution together and we hope you will now fully enjoy your furniture.
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Christophe J.
Rating: 1 out of 5
following a purchase from 30/05/2023
terrible absolutely terrible!!!!! avoid!
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Response from Mobellia
Dear Sir, We are sincerely sorry that you are disappointed with your experience with Mobellia. However, we do not understand your harshness. Indeed, we have done everything possible to satisfy you despite the deterioration of your products related to delivery and rest assured, we are sincerely sorry for this and we are doing our utmost to ensure that this kind of problem does not happen again. We offered you a full refund of your order but you refused, not wanting to take the care to repackage the received products for us to organize their return. You only had to put the product back in its original packaging, which is quite standard when ordering online. Unfortunately, these are the rare pitfalls of purchasing products online. We therefore offered you a significant partial refund (since the received product is not unfit for use), which you accepted. In any case, we hope you will still enjoy your garden furniture. Best regards, The Mobellia team
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Emile T.
Rating: 4 out of 5
following a purchase from 16/05/2023
I would have preferred a smaller table model but there was only this model, too bad. The lounge is very pretty.
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Marilyne D.
Rating: 4 out of 5
following a purchase from 16/05/2023
Very nice garden lounge that matches the photos on the site. However, there are a few small manufacturing defects. The fabric of the covers is of low quality.
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Sandrine C.
Rating: 3 out of 5
following a purchase from 07/05/2023
We are waiting for a response from customer service regarding a defective chair. Bad luck for our first order.
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Response from Mobellia
Hello,
We are sincerely sorry for this inconvenience. However, we have taken the necessary steps as quickly as possible to replace the defective part. We hope you are now fully enjoying your armchairs.
Best regards,
The Mobellia team
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Xavier A.
Rating: 1 out of 5
following a purchase from 20/04/2023
Shameful scandal... delivery scheduled for Friday, April 28 postponed to April 29... and still nothing
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Response from Mobellia
Dear Sir, we sincerely apologize that the transport company did not deliver on the originally scheduled date. That said, you were delivered on May 2 (May 1 being a holiday) and you seem satisfied with the product you received, as evidenced by your comment on the product in question. We wish you to fully enjoy your garden furniture. Best regards, The Mobellia team
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sylvie V.
Rating: 3 out of 5
following a purchase from 19/04/2023
Correct products but some elements were missing to assemble them
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Response from Mobellia
Hello, thank you for your feedback. We are sorry for this inconvenience. The missing screws have been sent to you, and we hope you are now fully enjoying your furniture. Best regards, The Mobellia team
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Lionel L.
Rating: 4 out of 5
following a purchase from 18/04/2023
Okay for the living room but the cover is not suitable
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Gwenn M.
Rating: 3 out of 5
following a purchase from 03/04/2023
I am very happy with my purchases but a big downside on the delivery. Packages arrived open, unpleasant delivery people. It's a shame because it spoils a bit.
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Response from Mobellia
Hello, thank you for your feedback.
We are sorry to hear that the delivery was disappointing and we will not fail to remind our partner transport company to take better care of its services.
Best regards,
The Mobellia team
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