Mobellia consistently delivers on product quality, with many reviews praising high-end materials, durability, and the visual appeal of sofas, tables, and lounge sets. Customers highlight fast, reliable delivery, precise tracking, meticulous packaging, and efficient, proactive customer service that resolves issues quickly, including replacements for damaged items. The shopping experience is described as straightforward and trustworthy, with clear assembly guidance and smooth fulfillment from order to delivery, along with strong reassurance from the support team and after-sales service. Overall, the store is perceived as serious and professional, offering well-made items and dependable delivery, with positive notes on packaging, ease of assembly, and responsive support.
The box arrived broken and one of the chairs came with the plastic broken and the chair dirty and broken.
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Response from Mobellia
Hello Blanca,
Thank you for sharing your experience with us. We are very sorry that you received the damaged box, which resulted in one chair arriving dirty and with 2 broken plastic caps. Our after-sales service is already managing the replacement of the damaged parts, and you will receive them soon at your home.
If you need more information or have any other questions, please do not hesitate to contact us.
Sincerely,
The Mobellia team
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Philippe N.
Rating: 5 out of 5
following a purchase from 04/08/2024
Very good except the delivery which was deplorable
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Celine L.
Rating: 5 out of 5
following a purchase from 29/07/2024
Fast delivery and perfect order.
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Baptiste N.
Rating: 5 out of 5
following a purchase from 02/08/2024
Good quality. The plastic hooks could be improved
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charlene P.
Rating: 5 out of 5
following a purchase from 01/08/2024
Very happy with my purchase of very good quality, I recommend.
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Marion Auguste B.
Rating: 5 out of 5
following a purchase from 31/07/2024
I am very happy with my new sun loungers. Modern and well made. I recommend
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Francis P.
Rating: 5 out of 5
following a purchase from 30/07/2024
Efficient delivery. Beautiful product
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FERNANDEZ-CANAL P.
Rating: 5 out of 5
following a purchase from 28/07/2024
Very good
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Laurence B.
Rating: 5 out of 5
following a purchase from 29/07/2024
Furniture of very good quality, very beautiful with a good quality/price ratio.
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Anabela M.
Rating: 5 out of 5
following a purchase from 29/07/2024
Purchase of the Palma garden set, it is superb! Both the information service and the customer service are very efficient! 3 cushions were missing, received 3 days later! I recommend MOBELLIA!
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Melanie D.
Rating: 5 out of 5
following a purchase from 28/07/2024
Very nice table, sturdy and easy to assemble. Happy with my purchase. Fast delivery.
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MURIEL T.
Rating: 5 out of 5
following a purchase from 23/07/2024
I am very satisfied with the product. One concern though about the cushion ties that arrived broken.
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JOEL P.
Rating: 5 out of 5
following a purchase from 26/07/2024
perfect
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Stephanie B.
Rating: 5 out of 5
following a purchase from 20/07/2024
Quality product received very quickly. I hesitated with the brand Hesperide but have no regrets for a little less expensive especially the delivery.
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Catherine M.
Rating: 5 out of 5
following a purchase from 24/07/2024
Very nice quality for this parasol!!
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Beat J.
Rating: 3 out of 5
following a purchase from 23/07/2024
I received my package within the 4-5 days announced, however it was supposed to arrive between 8 and 1 PM and it arrived at 2:30 PM. The delivery person dropped the box, to say the least, leaving the carton behind, refusing to use the pallet jack that was in the truck. Subsequently, he rolled the carton to the house without any apology. Regarding the sofa, I had to help him carry it to avoid using the pallet jack. The sofa was supposed to be delivered to the yard, but the delivery person refused to go an extra 10 meters to get to the side of the house. As for the furniture, although it was very well packaged, it is dented on the top of the backrest of one of the armchairs and the backrest of the sofa is dented. I have the impression that the table must have pressed too hard on the backrest of the sofa... This is furniture that costs a certain price, so I think we should receive flawless furniture. I will make a complaint to the after-sales service and see afterwards.
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Response from Mobellia
Hello Beat, we are sorry to hear about your delivery experience that does not meet our usual quality standards. We take note of your comment regarding the condition of the furniture and invite you to contact our after-sales service for a quick handling of your complaint. We are constantly working to improve our services and thank you for your feedback. Best regards, the Mobellia team.
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Christine F.
Rating: 5 out of 5
following a purchase from 18/07/2024
Very attentive and friendly salespeople. Product conforms to the catalog; good quality, very good value for money.
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Pascal G.
Rating: 5 out of 5
following a purchase from 09/07/2024
Hello, I bought a white Monte Carlo outdoor lounge and I must say it is beautiful and of very good quality. I have often bought online and the service quality of MOBELLIA, whether delivery or reception (thank you LÉA), is really efficient. Highly recommend. Pascal
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Patrick S.
Rating: 5 out of 5
following a purchase from 22/07/2024
Excellent product, design and quality are on point! fast shipping
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Thierry L.
Rating: 5 out of 5
following a purchase from 20/07/2024
very good product
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Nicolas B.
Rating: 3 out of 5
following a purchase from 20/07/2024
delivery delay and damaged part, how should we proceed to have the part replaced please
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Response from Mobellia
Hello,
We are sorry to learn that your order arrived damaged. However, it seems that we have not received a message from you regarding this issue. We invite you to contact us by email at [email protected] so that we can proceed with the replacement of the defective part.
Best regards,
The Mobellia team
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Mariangela D.
Rating: 5 out of 5
following a purchase from 18/07/2024
High-end garden furniture, aesthetically pleasing and with an excellent quality-price ratio. I am very satisfied with my order.
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charly F.
Rating: 5 out of 5
following a purchase from 19/07/2024
Perfect delivery and order in good condition this time, very friendly delivery person, the furniture is of good quality
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patricia T.
Rating: 5 out of 5
following a purchase from 19/07/2024
Very good
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NADIA G.
Rating: 5 out of 5
following a purchase from 16/07/2024
Perfect product, very easy to assemble. Delivery on time. I highly recommend Mobellia.
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PHILIPPE M.
Rating: 5 out of 5
following a purchase from 18/07/2024
Good material, good value
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Jose Carlos B.
Rating: 5 out of 5
following a purchase from 16/07/2024
Highly recommended supplier, in the shipment I received 4 chairs damaged by the agency and in 4 days I had replacements at no charge. Excellent commercial attention.
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Paul G.
Rating: 5 out of 5
following a purchase from 15/07/2024
Top responsiveness of the purchase or after-sales support!
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Isabelle K.
Rating: 5 out of 5
following a purchase from 12/07/2024
Superb table, conforms to the photo. Easy assembly. Extra fast delivery. Reliable site and attentive customer service. I recommend without hesitation!
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patrick S.
Rating: 5 out of 5
following a purchase from 15/07/2024
Effective and very fast. I recommend.
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Martinez Ferrete M.
Rating: 5 out of 5
following a purchase from 15/07/2024
The merchandise has been delivered and meets the order and the information received. Thank you very much.
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Michel G.
Rating: 5 out of 5
following a purchase from 15/07/2024
Lack of coordination between the company Mobellia and the carrier!!!
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marie P.
Rating: 5 out of 5
following a purchase from 14/07/2024
Super fast delivery and the garden lounge is magnificent!
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Cyril G.
Rating: 5 out of 5
following a purchase from 14/07/2024
Ultra fast delivery. Very good quality product. Easy to assemble
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Anne marie S.
Rating: 5 out of 5
following a purchase from 13/07/2024
Very nice set Exactly as in the photos Very nice quality seating The only downside is that I would have liked to order the protective covers which are not available! Important for rainy days
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Brice P.
Rating: 5 out of 5
following a purchase from 12/07/2024
Very happy with this table. Super simple opening system. We highly recommend
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Claude B.
Rating: 5 out of 5
following a purchase from 11/07/2024
Good product received quickly!
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anthony L.
Rating: 5 out of 5
following a purchase from 10/07/2024
Product compliant with the presentation. I took the Calvi set. Very fast delivery! In 2 days. Super
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SANDRINE C.
Rating: 5 out of 5
following a purchase from 09/07/2024
Very satisfied
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MARIE JANNICK H.
Rating: 5 out of 5
following a purchase from 09/07/2024
super Set of very good quality. Fast and perfect delivery.
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