Mobellia consistently delivers on product quality, with many reviews praising high-end materials, durability, and the visual appeal of sofas, tables, and lounge sets. Customers highlight fast, reliable delivery, precise tracking, meticulous packaging, and efficient, proactive customer service that resolves issues quickly, including replacements for damaged items. The shopping experience is described as straightforward and trustworthy, with clear assembly guidance and smooth fulfillment from order to delivery, along with strong reassurance from the support team and after-sales service. Overall, the store is perceived as serious and professional, offering well-made items and dependable delivery, with positive notes on packaging, ease of assembly, and responsive support.
Delivery on time but not at the foot of my building as announced. Parasol in good condition and in accordance with the information available on the site. Assembly and usage instructions are brief; no information, particularly on how to remove the fabric. Problem, the fabric of the parasol has two small holes which I fear will enlarge over time. I will contact customer service about this.
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Response from Mobellia
Hello Martine,
Thank you for taking the time to share your experience.
We are sorry to see that the fabric of your parasol has two small holes. We confirm that you have indeed contacted our after-sales service and that your request is being processed.
A new replacement fabric should be sent to you very soon to definitively resolve this issue.
We thank you for your patience and understanding, and we hope that you will be able to fully enjoy your parasol very soon.
Best regards,
The Mobellia team
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Judy G.
Rating: 5 out of 5
following a purchase from 18/06/2026
Fast delivery, good product that meets our expectations
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Victorien R.
Rating: 1 out of 5
following a purchase from 18/06/2026
We received our order with almost all items damaged. We sent an email with photos 5 days ago and still no response. For a purchase of over 5000 euros, I think the quality and service are lacking...
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Response from Mobellia
Hello Victorien,
We are sincerely sorry that your order arrived with several damaged items. This situation does not meet our quality standards or the level of service we wish to offer our customers.
However, we would like to clarify that our customer service has indeed taken charge of your request and that an initial response has already been sent to you. Since then, your file is being processed and we are doing everything possible to organize the replacement of the damaged products as soon as possible.
We fully understand your disappointment, especially for an order of this importance, and we thank you for your patience while we finalize the handling of your request.
Best regards,
The Mobellia team
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Candie T.
Rating: 1 out of 5
following a purchase from 18/06/2026
I do not wish to leave negative feedback on your site for now, but you can check my email and I will see depending on how you handle it.
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Response from Mobellia
Hello Candie,
Thank you for your message.
Our customer service is currently processing your file and is doing everything possible to provide you with a solution as soon as possible. We will get back to you very soon with a response.
We thank you for your patience and trust, and we hope to fully meet your expectations.
Best regards,
The Mobellia team
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Philippe L.
Rating: 1 out of 5
following a purchase from 17/06/2026
I would like to return my products, they do not match my parasols. How to proceed?
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Response from Mobellia
Hello,
We are sorry to hear that the products do not match your parasols.
If you wish to make a return, we invite you to contact our customer service at [email protected]. Please specify your order number and the reason for the return so that we can guide you through the procedure to follow.
We remain at your disposal and will be happy to assist you in this process.
Best regards,
The Mobellia team
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Rafael R.
Rating: 1 out of 5
following a purchase from 17/06/2026
I have not received anything
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Response from Mobellia
Hello Rafael,
We are very sorry for the delay that occurred in the delivery of your order by our carrier and we apologize for the inconvenience caused.
Fortunately, the merchandise was finally delivered and we hope that you can now fully enjoy your products.
We appreciate your patience and understanding.
Best regards,
The Mobellia team
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Michele L.
Rating: 3 out of 5
following a purchase from 15/06/2026
The garden furniture ordered was supposed to be delivered in 6 packages. I received three the day before yesterday, 2 yesterday, and for the 3rd which contains the Calvi 3-seater sofa, it is unknown... the delivery method is therefore a big problem!
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Response from Mobellia
Hello Michel,
We are sincerely sorry that your delivery did not go as we expect from our carrier. We apologize for this situation.
Regarding the last package containing the Calvi 3-seater sofa, a search is currently underway with our carrier to locate it. We hope to provide you with an answer very quickly.
If this package cannot ultimately be found, we would of course proceed with the shipment of a new sofa, so that your order is complete as soon as possible.
Thank you for your patience and understanding.
Best regards,
The Mobellia team
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Antoinette G.
Rating: 5 out of 5
following a purchase from 16/06/2026
The products are of quality. An impeccable and fast customer service, the staff as well. Thanks again to Léa and I hope to see you next time. Thank you
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Patricia H.
Rating: 1 out of 5
following a purchase from 15/06/2026
Problems with payment and the delivery arrived with a twisted deck chair. I am waiting for customer service to know the next steps regarding my issue.
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Response from Mobellia
Hello Patricia,
We are sorry to hear that you encountered difficulties during payment and that your deck chair arrived damaged.
Our after-sales service is currently processing your file. Rest assured that we are doing everything possible to provide you with a solution as soon as possible.
Thank you for your patience and understanding, and we remain at your disposal if you have any questions.
Best regards,
The Mobellia team
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Maricarmen R.
Rating: 3 out of 5
following a purchase from 13/06/2026
the cushions arrived unstitched
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Response from Mobellia
Hello Mari Carmen,
We are very sorry that the cushions arrived unstitched and we apologize for the inconvenience caused.
Please do not hesitate to contact our after-sales service to report any issues. Our team will be happy to review your case and offer you a solution as soon as possible.
Best regards,
The Mobellia team
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Caroline F.
Rating: 5 out of 5
following a purchase from 13/06/2026
Very good, very fast delivery. Quality furniture
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Robert C.
Rating: 1 out of 5
following a purchase from 13/06/2026
Misleading - states has 10 seats with the table. Not clear that seats were not supplied, asked them to honour discount available at the time of the initial order as we now need to purchase chairs and they refused. Very poor customer service
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Response from Mobellia
Dear Robert,
We are sorry if the product description was not sufficiently clear regarding what was included with the table, and we apologise for any misunderstanding this may have caused.
As soon as you contacted us to request a cancellation, our customer service team dealt with your request promptly and a full refund was issued.
We are sorry that the information did not meet your expectations and hope that the prompt resolution of your request helped to resolve the matter satisfactorily.
Kind regards,
The Mobellia Team
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albert P.
Rating: 5 out of 5
following a purchase from 10/06/2026
AS IT IS ADVERTISED VERY CORRECTLY
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Joel F.
Rating: 5 out of 5
following a purchase from 11/06/2026
Perfect
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Nathalie E.
Rating: 5 out of 5
following a purchase from 12/06/2026
Beautiful quality.
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Cyril M.
Rating: 5 out of 5
following a purchase from 11/06/2026
I highly recommend. Professional, responsive service of great quality. Everything went perfectly from start to finish. Serious team, attentive and very efficient. Thank you for your professionalism!
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Martina C.
Rating: 5 out of 5
following a purchase from 30/05/2026
fast delivery, item as described, tracked delivery and responsive call center
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Martine G.
Rating: 5 out of 5
following a purchase from 08/06/2026
Superb garden lounge. The waiting times were long because the material was out of stock. Upon receipt, I reported a few small issues (different color, chairs compared to armchairs). Mobellia reacted immediately and replaced the defective material that I received two days later. Responsive service, I will not fail to advertise in my circle.
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MALCOLM S.
Rating: 5 out of 5
following a purchase from 08/06/2026
Great furniture, speedy delivery, love it!
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Françoise K.
Rating: 5 out of 5
following a purchase from 06/06/2026
Very good. I already know this product because I have the table and the chairs. I'm waiting for the invoice that
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Philippe C.
Rating: 1 out of 5
following a purchase from 05/06/2026
Poor quality and no communication possible with your customer service, which is difficult to reach.
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Response from Mobellia
Hello Philippe,
We are sorry that your experience did not meet your expectations.
However, we would like to clarify that we have received your request and that the defective table has been replaced. We hope that the new product brings you complete satisfaction.
We also take your remark regarding communication with our after-sales service into account and we are continuously working to improve our service quality.
Thank you for your feedback and we remain at your disposal if you have any questions.
Best regards,
The Mobellia team
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Katja R.
Rating: 5 out of 5
following a purchase from 06/06/2026
Stunning furniture, lightweight and easy to clean, perfect table. Super satisfied with the purchase.
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Reyes P.
Rating: 5 out of 5
following a purchase from 03/06/2026
The best after-sales service I have ever known. Extraordinary service.
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David B.
Rating: 5 out of 5
following a purchase from 04/06/2026
Just as ordered perfect and speedy delivery
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Lysiane M.
Rating: 5 out of 5
following a purchase from 03/06/2026
The product is of much better quality than when I bought the Calvi set, both in terms of its cushions and covers. It's a shame I couldn't complete the totality because the replacement cushions for 7 seats no longer exist and no solution has been proposed.
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Mrs M.
Rating: 5 out of 5
following a purchase from 02/06/2026
Very pleased with the overall experience from ordering, receiving and general enquiry from customer services. Goods were very well packed.
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denis P.
Rating: 5 out of 5
following a purchase from 30/05/2026
Fast delivery and top-notch customer service
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Guillaume C.
Rating: 5 out of 5
following a purchase from 02/06/2026
Bornéo range products are very pleasant to use and a real customer service for a cushion size issue
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Catherine L.
Rating: 5 out of 5
following a purchase from 04/05/2026
Perfect
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Gerard V.
Rating: 5 out of 5
following a purchase from 01/06/2026
Happy with our purchase
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THIERRY D.
Rating: 1 out of 5
following a purchase from 30/05/2026
Serious delivery problems: - the carrier does not respect its commitment to specify the delivery day within a 2-hour slot - 3 out of 4 packages have been delivered - the carrier showed up the next day without warning - the carrier sent a link to reschedule the delivery but it does not work - the customer service of MOBELLIA contacted the carrier who does not know where the 4th package is - MOBELLIA is asking me to send photos of the packaging of the 3 delivered packages to identify the 4th one etc.
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Response from Mobellia
Hello,
We sincerely apologize for the difficulties encountered during the delivery of your order.
Although we systematically ask our carriers to deliver all packages of an order at once, it can unfortunately happen that some packages are shipped separately. In your case, 3 out of the 4 expected packages were indeed delivered during the first attempt.
In order to accurately identify the missing package and avoid any errors in processing your case, our customer service has requested photos of the received packages. This process allows us to precisely verify the references and tracking numbers associated with each item of the order.
When a carrier notices that only part of an order has been delivered, a new presentation is generally scheduled automatically the next day to limit the customer's wait. Unfortunately, despite our exchanges with the carrier, they were ultimately unable to locate the missing package.
Thanks to our joint verifications, we were able to identify that it was a cushion cover. In order to resolve the situation as quickly as possible, we have therefore proceeded to ship a new cover to complete your garden set.
We fully understand your dissatisfaction with these inconveniences beyond your control and thank you for your patience throughout the processing of your case.
Best regards,
The Mobellia team
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Victor Manuel B.
Rating: 1 out of 5
following a purchase from 25/04/2026
Terrible Customer Service. Order canceled WITHOUT MY AUTHORIZATION after informing that the last number of my phone was wrong. It took me more than 10 days to get a response. They offered a new shipment with a gift as compensation. I accepted. From the arrival at the CBL MURCIA agency on 20.05.26 of the new order until 08.06.26 they have not contacted me by phone. 19 days!!!! I had already requested the Cancellation on 25.06 and Confirmed again by email on 28.05.26. I am still waiting for the refund of my money. THEY DO NOT SPEAK SPANISH. Only French or English. I DO NOT RECOMMEND MOBELLIA. VERY POOR SERVICE AND EVEN MORE IF THEY DO NOT HAVE A PROPER COMMUNICATION WITH THEIR LOGISTIC OPERATOR. I know what I am talking about. I import and export throughout Europe.
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Response from Mobellia
Hello Victor,
We sincerely regret the frustration that this situation has caused you and we fully understand your dissatisfaction after the incidents that occurred during the delivery process.
However, we would like to provide some context. During the first shipment, the carrier attempted to contact you to coordinate the delivery, without success. Subsequently, the merchandise was returned to our logistics platform by the carrier's decision, without Mobellia having requested or authorized such a return.
As soon as we became aware of this situation, we contacted you to inform you of what happened and offer you a new shipment of your order. During our exchanges, you indicated that you planned to be away on vacation, so we expressly asked you if you wanted us to make a new shipment. Once we received your confirmation, we proceeded to organize and ship the merchandise again at our expense.
However, when the second shipment had already left our warehouses and was practically at its destination, you informed us of your desire to cancel the order. At that moment, it was no longer possible to stop the transport or recover the merchandise before delivery.
For this reason, and in accordance with the usual procedure in any distance sale, the refund can only be made once the merchandise has been effectively returned and received in our warehouses. This situation does not respond to a refusal on our part to refund your order, but to the fact that the cancellation was requested when the merchandise was already in transit and was subsequently rejected by you.
We understand that the information conveyed by the carrier during this process has not always been clear and we sincerely regret the inconvenience caused. Our team continues to monitor the return to proceed with the refund as soon as the merchandise is received at our facilities.
Sincerely,
The Mobellia team
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Sabine M.
Rating: 5 out of 5
following a purchase from 27/05/2026
Very nice quality, consistent with the photos on the site. Very fast shipping.
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