Mobellia consistently delivers on product quality, with many reviews praising high-end materials, durability, and the visual appeal of sofas, tables, and lounge sets. Customers highlight fast, reliable delivery, precise tracking, meticulous packaging, and efficient, proactive customer service that resolves issues quickly, including replacements for damaged items. The shopping experience is described as straightforward and trustworthy, with clear assembly guidance and smooth fulfillment from order to delivery, along with strong reassurance from the support team and after-sales service. Overall, the store is perceived as serious and professional, offering well-made items and dependable delivery, with positive notes on packaging, ease of assembly, and responsive support.
We sincerely apologize for the inconvenience caused during your delivery.
Indeed, your delivery was incomplete, as the carrier unfortunately lost one of your packages. As soon as we were informed, we organized a new shipment so that you could receive the missing item as soon as possible.
We are happy to know that you have finally received your entire order and we hope that you can now fully enjoy your Amsterdam living room.
Once again, our apologies for this inconvenience and thank you for your patience and understanding.
Best regards,
The Mobellia team
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Lars P.
Rating: 5 out of 5
following a purchase from 21/06/2026
And again received a really great seating set. Fast delivery and truly top quality. Thank you very much
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Alexandre Q.
Rating: 5 out of 5
following a purchase from 20/06/2026
Very satisfied with the ordered furniture.
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ROSARIO C.
Rating: 5 out of 5
following a purchase from 18/06/2026
THE SHIPMENT WAS CORRECT. THE PRODUCT IS OF HIGH QUALITY.
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Nathalie A.
Rating: 5 out of 5
following a purchase from 19/06/2026
The product is very good, pretty and practical. I love the bronze color.
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Elizabeth D.
Rating: 5 out of 5
following a purchase from 18/06/2026
I am very satisfied with the product, very nice quality, and the delivery went well
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Hans L.
Rating: 5 out of 5
following a purchase from 18/06/2026
Article is very good looking and very good quality, only transport firm a bit bad, they parked the car too far and walked with the boxes to my building, I had to bring them myself to my apartment
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Bitten P.
Rating: 5 out of 5
following a purchase from 16/06/2026
Very efficient and speedy supply and delivery.
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Marie Noelle P.
Rating: 4 out of 5
following a purchase from 18/06/2026
Very good product, the cushion on the seat slips a bit. Otherwise very comfortable.
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Judy G.
Rating: 5 out of 5
following a purchase from 18/06/2026
Fast delivery, good product that meets our expectations
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Victorien R.
Rating: 1 out of 5
following a purchase from 18/06/2026
We received our order with almost all items damaged. We sent an email with photos 5 days ago and still no response. For a purchase of over 5000 euros, I think the quality and service are lacking...
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Response from Mobellia
Hello Victorien,
We are sincerely sorry that your order arrived with several damaged items. This situation does not meet our quality standards or the level of service we wish to offer our customers.
However, we would like to clarify that our customer service has indeed taken charge of your request and that an initial response has already been sent to you. Since then, your file is being processed and we are doing everything possible to organize the replacement of the damaged products as soon as possible.
We fully understand your disappointment, especially for an order of this importance, and we thank you for your patience while we finalize the handling of your request.
Best regards,
The Mobellia team
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Candie T.
Rating: 1 out of 5
following a purchase from 18/06/2026
I do not wish to leave negative feedback on your site for now, but you can check my email and I will see depending on how you handle it.
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Response from Mobellia
Hello Candie,
Thank you for your message.
Our customer service is currently processing your file and is doing everything possible to provide you with a solution as soon as possible. We will get back to you very soon with a response.
We thank you for your patience and trust, and we hope to fully meet your expectations.
Best regards,
The Mobellia team
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Philippe L.
Rating: 1 out of 5
following a purchase from 17/06/2026
I would like to return my products, they do not match my parasols. How to proceed?
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Response from Mobellia
Hello,
We are sorry to hear that the products do not match your parasols.
If you wish to make a return, we invite you to contact our customer service at [email protected]. Please specify your order number and the reason for the return so that we can guide you through the procedure to follow.
We remain at your disposal and will be happy to assist you in this process.
Best regards,
The Mobellia team
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Rafael R.
Rating: 1 out of 5
following a purchase from 17/06/2026
I have not received anything
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Response from Mobellia
Hello Rafael,
We are very sorry for the delay that occurred in the delivery of your order by our carrier and we apologize for the inconvenience caused.
Fortunately, the merchandise was finally delivered and we hope that you can now fully enjoy your products.
We appreciate your patience and understanding.
Best regards,
The Mobellia team
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Jean-Louis S.
Rating: 4 out of 5
following a purchase from 17/06/2026
Beautiful products of good quality. Too bad, no delivery/assembly options upstairs like other furniture sites
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Antoinette G.
Rating: 5 out of 5
following a purchase from 16/06/2026
The products are of quality. An impeccable and fast customer service, the staff as well. Thanks again to Léa and I hope to see you next time. Thank you
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Patricia H.
Rating: 1 out of 5
following a purchase from 15/06/2026
Problems with payment and the delivery arrived with a twisted deck chair. I am waiting for customer service to know the next steps regarding my issue.
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Response from Mobellia
Hello Patricia,
We are sorry to hear that you encountered difficulties during payment and that your deck chair arrived damaged.
Our after-sales service is currently processing your file. Rest assured that we are doing everything possible to provide you with a solution as soon as possible.
Thank you for your patience and understanding, and we remain at your disposal if you have any questions.
Best regards,
The Mobellia team
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Caroline F.
Rating: 5 out of 5
following a purchase from 13/06/2026
Very good, very fast delivery. Quality furniture
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Robert C.
Rating: 1 out of 5
following a purchase from 13/06/2026
Misleading - states has 10 seats with the table. Not clear that seats were not supplied, asked them to honour discount available at the time of the initial order as we now need to purchase chairs and they refused. Very poor customer service
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Response from Mobellia
Dear Robert,
We are sorry if the product description was not sufficiently clear regarding what was included with the table, and we apologise for any misunderstanding this may have caused.
As soon as you contacted us to request a cancellation, our customer service team dealt with your request promptly and a full refund was issued.
We are sorry that the information did not meet your expectations and hope that the prompt resolution of your request helped to resolve the matter satisfactorily.
Kind regards,
The Mobellia Team
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Andreas H.
Rating: 4 out of 5
following a purchase from 09/06/2026
It's a shame that the shipping only delivers to the edge of the property. Gene would pay more.
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albert P.
Rating: 5 out of 5
following a purchase from 10/06/2026
AS IT IS ADVERTISED VERY CORRECTLY
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Joel F.
Rating: 5 out of 5
following a purchase from 11/06/2026
Perfect
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Nathalie E.
Rating: 5 out of 5
following a purchase from 12/06/2026
Beautiful quality.
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Emmanuel H.
Rating: 4 out of 5
following a purchase from 12/06/2026
Here is my Mobellia experience. I bought a Murano table 240x120 in May. I waited until June to open the box... and I discovered a huge impact. The company Mobellia accepted an exchange without any problem. A week later, I received the second table. This time I looked at the box before unloading. I noticed three holes, and through one of them... an impact on the top! I refused the table. I contacted Mobellia who accepted without any problem to send a third table! A week later I received the third table. I checked the box again... another hole through the box! The friendly and understanding delivery person agreed that I unpack the table! Yet another small impact on the top! Nevertheless, I accepted the table, tired of so many setbacks. Summary: beautiful table, impeccable customer service. But with too many intermediaries during deliveries, I would advise Mobellia to pack their tables much better.
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Cyril M.
Rating: 5 out of 5
following a purchase from 11/06/2026
I highly recommend. Professional, responsive service of great quality. Everything went perfectly from start to finish. Serious team, attentive and very efficient. Thank you for your professionalism!
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Martina C.
Rating: 5 out of 5
following a purchase from 30/05/2026
fast delivery, item as described, tracked delivery and responsive call center
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Martine G.
Rating: 5 out of 5
following a purchase from 08/06/2026
Superb garden lounge. The waiting times were long because the material was out of stock. Upon receipt, I reported a few small issues (different color, chairs compared to armchairs). Mobellia reacted immediately and replaced the defective material that I received two days later. Responsive service, I will not fail to advertise in my circle.
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MALCOLM S.
Rating: 5 out of 5
following a purchase from 08/06/2026
Great furniture, speedy delivery, love it!
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Françoise K.
Rating: 5 out of 5
following a purchase from 06/06/2026
Very good. I already know this product because I have the table and the chairs. I'm waiting for the invoice that
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Philippe C.
Rating: 1 out of 5
following a purchase from 05/06/2026
Poor quality and no communication possible with your customer service, which is difficult to reach.
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Response from Mobellia
Hello Philippe,
We are sorry that your experience did not meet your expectations.
However, we would like to clarify that we have received your request and that the defective table has been replaced. We hope that the new product brings you complete satisfaction.
We also take your remark regarding communication with our after-sales service into account and we are continuously working to improve our service quality.
Thank you for your feedback and we remain at your disposal if you have any questions.
Best regards,
The Mobellia team
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Katja R.
Rating: 5 out of 5
following a purchase from 06/06/2026
Stunning furniture, lightweight and easy to clean, perfect table. Super satisfied with the purchase.
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Reyes P.
Rating: 5 out of 5
following a purchase from 03/06/2026
The best after-sales service I have ever known. Extraordinary service.
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David B.
Rating: 5 out of 5
following a purchase from 04/06/2026
Just as ordered perfect and speedy delivery
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VERONIQUE P.
Rating: 4 out of 5
following a purchase from 22/04/2026
Very aesthetic and comfortable living room. We will see in use regarding the durability of the cushions. Be careful, it takes two people to put on the cushion covers which are very fitted and difficult to put on. Kudos to the after-sales service, you were very responsive in sending us the 4 missing legs of one of the sofas. It's appreciated to have a person on the phone who addresses the problem immediately.
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Lysiane M.
Rating: 5 out of 5
following a purchase from 03/06/2026
The product is of much better quality than when I bought the Calvi set, both in terms of its cushions and covers. It's a shame I couldn't complete the totality because the replacement cushions for 7 seats no longer exist and no solution has been proposed.
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Mrs M.
Rating: 5 out of 5
following a purchase from 02/06/2026
Very pleased with the overall experience from ordering, receiving and general enquiry from customer services. Goods were very well packed.
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denis P.
Rating: 5 out of 5
following a purchase from 30/05/2026
Fast delivery and top-notch customer service
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Guillaume C.
Rating: 5 out of 5
following a purchase from 02/06/2026
Bornéo range products are very pleasant to use and a real customer service for a cushion size issue
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Catherine L.
Rating: 5 out of 5
following a purchase from 04/05/2026
Perfect
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Gerard V.
Rating: 5 out of 5
following a purchase from 01/06/2026
Happy with our purchase
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