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E
Rating: 5 out of 5
Fast delivery product in accordance with what we expected, and very efficient customer service for the replacement of a stained cover, we recommend!
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Customer reviews of Mobellia
Trust Attestation
9,0
/10
Overall rating: 9,0 out of 10
Based on 1 018 published reviews
Summary of reviews
Mobellia consistently delivers on product quality, with many reviews praising high-end materials, durability, and the visual appeal of sofas, tables, and lounge sets. Customers highlight fast, reliable delivery, precise tracking, meticulous packaging, and efficient, proactive customer service that resolves issues quickly, including replacements for damaged items. The shopping experience is described as straightforward and trustworthy, with clear assembly guidance and smooth fulfillment from order to delivery, along with strong reassurance from the support team and after-sales service. Overall, the store is perceived as serious and professional, offering well-made items and dependable delivery, with positive notes on packaging, ease of assembly, and responsive support.
Reviews 1, 4 and 5 stars
Reset filtersV
Rating: 5 out of 5
Bronze Murano table and matching armchairs ordered and delivered in two days. Very nice quality and beautiful color true to the description. Delighted with my purchase! I recommend.
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J
Rating: 5 out of 5
Very beautiful garden furniture. Very fast delivery
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P
Rating: 5 out of 5
-
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C
Rating: 5 out of 5
PERFECT
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X
Rating: 4 out of 5
had to call the carrier and Mobellia to better organize the delivery. Once this issue was resolved, everything went well (announcement of arrival, time slot, and physical delivery)
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D
Rating: 4 out of 5
Perfect... except for the average quality screws
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F
Rating: 5 out of 5
A small quality issue that was perfectly resolved! True professionals, serious and to be recommended without hesitation!
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K
Rating: 5 out of 5
4.5
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J
Rating: 5 out of 5
Good service and excellent product
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F
Rating: 5 out of 5
All good!
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M
Rating: 5 out of 5
Ok for me
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M
Rating: 5 out of 5
Hello, just received and not disappointed
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A
Rating: 5 out of 5
Product as described. Fast delivery (3 days)
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A
Rating: 5 out of 5
Perfect from the beginning to the end of the order to delivery. The product is easy to assemble and is of very high quality.
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E
Rating: 5 out of 5
As expected
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T
Rating: 5 out of 5
Fast delivery. Beautifully crafted furniture. We are very satisfied.
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J
Rating: 5 out of 5
Beautiful material, nice appearance and quality, fast delivery, easy assembly, competitive price. Durability to be seen over time
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V
Rating: 5 out of 5
Very happy with my order placed on Thursday and delivered on Saturday morning, package well wrapped, everything was perfect. Beautiful garden table and chairs!!! I am delighted
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N
Rating: 5 out of 5
Quality products, fast shipping and well protected.
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A
Rating: 5 out of 5
Speed. Compliant with the product
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R
Rating: 5 out of 5
-
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H
Rating: 1 out of 5
Living room composed of a sofa with scratches on the wood, 2 armchairs with exploded sides in the packaging, only the coffee table is correct. For a first order, very disappointed, damages due to very light packaging and handling. Short delivery time, but review the packaging for the high price of this furniture, after return we are waiting again for the delivery of the items hoping not to have any mishaps.
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Response from Mobellia
Hello,
Thank you for taking the time to share your feedback and we are sincerely sorry for the inconveniences encountered during the receipt of your order.
After verification, we have indeed identified a problem related to the packaging of certain items, which may have caused the damages observed during transport. We sincerely apologize for this situation, especially regrettable for a first order.
Please be assured that we take this matter very seriously. We will proceed to resend the damaged furniture as soon as possible, with reinforced packaging to avoid any further incidents.
We remain at your disposal throughout the process and are doing everything we can to ensure that your next delivery meets your expectations.
Thank you for your patience and understanding.
Best regards,
The Mobellia team
Thank you for taking the time to share your feedback and we are sincerely sorry for the inconveniences encountered during the receipt of your order.
After verification, we have indeed identified a problem related to the packaging of certain items, which may have caused the damages observed during transport. We sincerely apologize for this situation, especially regrettable for a first order.
Please be assured that we take this matter very seriously. We will proceed to resend the damaged furniture as soon as possible, with reinforced packaging to avoid any further incidents.
We remain at your disposal throughout the process and are doing everything we can to ensure that your next delivery meets your expectations.
Thank you for your patience and understanding.
Best regards,
The Mobellia team
F
Rating: 5 out of 5
very satisfied with my purchase, quality and price very correct
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R
Rating: 5 out of 5
Very easy and quick
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E
Rating: 5 out of 5
I am very satisfied with the table and the chairs!!!!
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G
Rating: 5 out of 5
The furniture came all very well packaged and protected. It is good quality and well finished
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J
Rating: 5 out of 5
Table that perfectly meets our expectations Very professional team from A to Z
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J
Rating: 5 out of 5
Product of very nice quality
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V
Rating: 5 out of 5
Perfect. Compliant product, very good quality and fast delivery
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V
Rating: 5 out of 5
Perfect product delay
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F
Rating: 5 out of 5
Great!
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G
Rating: 5 out of 5
Perfect five stars
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E
Rating: 5 out of 5
Beautiful table, the quality is nice, easy to assemble.
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A
Rating: 1 out of 5
the large and heavy order was brought by a single carrier who did not have the strength to unload it from the truck by himself. my wife had to notify me and I was the one who unloaded it with the help of a friend...unacceptable service after spending 3600 euros on furniture. I made a comment on their website..they have not responded.
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F
Rating: 5 out of 5
Delivery within 5 days. Information about the delivery status always up to date. Very good processing.
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M
Rating: 5 out of 5
quality product
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E
Rating: 1 out of 5
Very disappointing experience – Delivery not made and total lack of reliability. Mobellia order whose delivery was scheduled for February 27 in Sitges, entrusted to GEODIS then CBL, but never executed. I had organized my trip from Paris solely for this delivery, taking leave and organizing accordingly. Despite this, the delivery was not ensured and no reliable solution was proposed. The last email from Mobellia was on Friday at 4:48 PM (before the 5 PM closing) and confirmed that the delivery was indeed scheduled for that day. However, over the weekend, no additional information was provided since the services do not work. The following Monday, no follow-up, no call, and no message were sent to try to correct the situation or propose an alternative. The most problematic aspect remains the total lack of proactivity from Mobellia. No spontaneous information, no serious follow-up: if I had not insisted myself, I would have received no information. During my exchanges, I was even told that I would be called back, which never happened. Furthermore, the tracking indicates incorrect information regarding a delivery on February 23, which raises questions about the quality of the logistical tracking and the consistency of the communicated data. To this day, I am still waiting for: a clear explanation of this delivery failure firm commitments for a reliable redelivery with a realistic time slot a reachable contact person on the day of delivery a refund of the incurred costs Such disorganization is hardly acceptable.
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Response from Mobellia
Hello,
We are sincerely sorry for this experience and completely understand your disappointment.
However, this was not your first order with us and, until now, we have always done everything possible to ensure that each delivery goes smoothly.
Regarding the delivery scheduled for 27/02, the date had indeed been confirmed in advance with the carrier. Unfortunately, they encountered an unforeseen event beyond our control, which caused this delay.
Contrary to what you indicate, we exchanged several times by email on 27/02 to closely monitor the situation and find a solution as quickly as possible. Your order was finally delivered on Monday, March 2.
We remain at your complete disposal and fully mobilized to ensure that this order brings you complete satisfaction.
Best regards,
The Mobellia team
We are sincerely sorry for this experience and completely understand your disappointment.
However, this was not your first order with us and, until now, we have always done everything possible to ensure that each delivery goes smoothly.
Regarding the delivery scheduled for 27/02, the date had indeed been confirmed in advance with the carrier. Unfortunately, they encountered an unforeseen event beyond our control, which caused this delay.
Contrary to what you indicate, we exchanged several times by email on 27/02 to closely monitor the situation and find a solution as quickly as possible. Your order was finally delivered on Monday, March 2.
We remain at your complete disposal and fully mobilized to ensure that this order brings you complete satisfaction.
Best regards,
The Mobellia team
J
Rating: 5 out of 5
This is the second time I order from MOBELLIA, no problem
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L
Rating: 5 out of 5
Completely satisfied with my purchase. Very fast delivery. Thank you.
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