Customer reviews of Mobellia

Hello,
Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience regarding the deadlines. Your satisfaction is our priority and we are doing everything we can to improve our services. We confirm that the table has been refunded.
Hoping to have the opportunity to better satisfy you on your next order.
Best regards,
The Mobellia team

Hello,
Thank you for your message. We confirm that our after-sales service has taken charge of your request and has done what is necessary to resolve the problem.
Do not hesitate to get back to us if you have any other questions or needs, we remain at your disposal.
Best regards,
The Mobellia team

Hello,
We are very sorry for the situation and the inconvenience caused. After checking the tracking, we confirm that your order has already been delivered and received correctly.
We hope everything is in order and that your purchase brings you satisfaction. Please do not hesitate to contact us if you need any further assistance.
Sincerely,
The Mobellia team

Hello Corinne,
Thank you for your message and we completely understand your frustration.
After checking, we did receive your first message on July 4th. We are sincerely sorry if you tried to contact us earlier, but unfortunately, we did not receive any message before that date.
Regarding your request for modification, the assembly appointment is confirmed for July 7th. Unfortunately, given the very short notice, it is no longer possible to change the scheduled date. The assembly team is already planned and mobilized for this intervention.
Thank you for your understanding and we remain at your disposal for any other questions.
Best regards,
The Mobellia team

Hello
Thank you for your feedback and we would like to apologize for this situation.
Indeed, the service provided by our contractor did not meet our standards or your expectations. We fully understand your disappointment with this experience.
In accordance with your request, we will proceed with a full refund of the assembly service as soon as possible.
We are sorry for this inconvenience. We remain at your disposal if you have any questions or need further assistance.
Best regards,
The Mobellia team

Hello Mrs. Lenquette,
Thank you for your message and we sincerely regret that your experience with Mobellia did not meet your expectations.
After verification, we confirm that your order was indeed delivered within the specified time frame, to the indicated address, and in accordance with our General Terms and Conditions of Sale that you accepted at the time of your purchase. As specified in these conditions, delivery is made at the foot of the building or house, which was respected by our carrier.
You chose to refuse receipt of the package, even though it showed no defects or damage. In this context, and in accordance with our GTC, shipping costs as well as return costs remain the responsibility of the customer.
We understand that this situation may be disappointing, but we have honored our part of the contract.
We remain at your disposal for any other questions,
Sincerely,
The Mobellia team

Hello Jean Paul,
Thank you for your feedback! We are delighted to see that you appreciated your experience. However, we noticed that you left a 1-star rating. Perhaps this is a selection error?
If so, please feel free to update your rating — it helps us a lot to showcase the quality of our service. And if you encountered an issue despite everything, we are of course here to discuss it and improve.
Thank you again for your message and we look forward to seeing you again soon!
Best regards,
The Mobellia team

Good morning,
Thank you for your comment.
We regret that the delivery did not meet your expectations. We would like to remind you that, according to our sales conditions, delivery is made to the street or building entrance, without including the service of carrying up or installation.
This information is clearly detailed in the general sales conditions before finalizing the purchase, in order to ensure total transparency.
We remain at your complete disposal for any additional inquiries or assistance.
Sincerely,
The Mobellia Team

Hello,
We are sorry to hear that your experience did not meet your expectations.
We confirm that the necessary parts have been sent by our customer service to resolve the issue.
We hope you will soon be able to fully enjoy your loungers, as planned.
Thank you for your patience and trust.
The Mobellia team

Hello Blanca,
Thank you for sharing your experience with us. We are very sorry that you received the damaged box, which resulted in one chair arriving dirty and with 2 broken plastic caps. Our after-sales service is already managing the replacement of the damaged parts, and you will receive them soon at your home.
If you need more information or have any other questions, please do not hesitate to contact us.
Sincerely,
The Mobellia team

Good morning, Gustavo:
We sincerely regret the experience you have had with our service, as it does not reflect the quality standard we aspire to. It is true that there was a delay in the shipment of the two new armchairs due to problems in maritime transport, as we explained to you earlier, something that unfortunately is beyond our control. We offered you compensation and you finally received your armchairs. We hope you can now fully enjoy your garden set.

Good morning Giuseppe,
We are sorry that your experience with us did not meet your expectations. We would like to clarify that in the description of our products we do not indicate at any time that the tables are sold together with the chairs. All our tables are sold individually, allowing our customers to create their preferred combinations. Although our photos show possible configurations, it is clearly specified in each product sheet that the tables are sold separately and not as part of a set.
If you need further information, do not hesitate to contact us.
Best regards,
The Mobellia team

Good morning,
Thank you for your message and we regret that you received the umbrella in the wrong color. However, we proceeded to change your umbrella as soon as we received your complaint, so we are a bit surprised by your comment, as you had communicated by email that you were satisfied with the product and our after-sales service.
Sincerely,
The Mobellia team

Hello Catherine,
Thank you for your feedback regarding the Corfu chairs. We regret to learn that their quality and comfort did not meet your expectations. Your comments are valuable and we take them into account to improve our products and ensure your satisfaction. Please do not hesitate to contact us for any request for exchange or refund. We are at your disposal to find a solution adapted to your needs.
Thank you for your trust in Mobellia.
Best regards,
The Mobellia team

Hello Stéphane,
We are sorry that you received a sofa with defects. The quality of our products is a priority for us, and we do everything we can to resolve this situation. After our exchanges to find solutions, we are happy to have finally been able to resolve your problem.
Best regards,
The Mobellia team

Thank you for your message and your concerns.
After review, we find that your order was delivered on 29.05.24, and thus within the announced delivery time of 8 to 10 working days.
We thank you for your purchase and hope that you will enjoy your garden furniture set to the fullest.
Best regards,
The Mobellia Team

Hello Severine,
Thank you for sharing your experience. We are sorry to learn that you received a damaged package. This situation is taken very seriously, especially since we responded to your message the same day, without hearing back from you. To resolve this dispute quickly, could you please contact us directly by email or phone? We thank you for your understanding.
Best regards,
The Mobellia team.

Hello Mr. Merget,
We sincerely regret that your corner sofa has adjustment defects. However, we have constantly communicated with you to find solutions, and we are happy to have finally resolved your problem.
Best regards,
The Mobellia team.

Hello Loïc,
We sincerely regret that your parcel arrived damaged. We constantly strive to ensure the quality of our deliveries, but it seems there was a problem with the carrier. However, we have immediately dispatched a new table, which you have received well.

Hello Martine,
We are sincerely sorry to hear that you encountered problems with your armchairs. Customer satisfaction is a priority for us. We have immediately replaced your two defective armchairs. We hope you are now fully satisfied with your chairs.
Best regards,
The Mobellia team

Dear Sir, we are sincerely sorry that you are disappointed with your experience with Mobellia. That said, the first purchase you mentioned was not made with us. As for your order placed with Mobellia, we have taken the necessary steps to change the damaged part. We hope you are now satisfied with your deck chairs. Best regards, the Mobellia team

Hello Christelle, we are sorry that you are disappointed with your experience with Mobellia. That said, once again, we really do not understand your astonishment as the product received is perfectly faithful to the photos on our website. You told us you relied solely on the written description, but the photos are essential to visualize the reality of the product, especially when the color is not solid (white with a marbled effect). We have never had this kind of feedback for the table you ordered.

Hello,
We are truly sorry that you encountered a problem with one of your garden chairs.
That being said, we took the time to look into it and propose the most suitable solution, and you will receive a new chair. We wish you to fully enjoy your garden set.

Dear Sir, we are sincerely sorry that you are not satisfied with your experience at Mobellia. We indeed suffered an error from our manufacturer regarding the color of the legs of the parasol you ordered, independently of our will. However, we did our utmost to find a solution together to compensate for this inconvenience. That being said, this is not a defect but a color that differs. As for the poorly drilled legs, we are sincerely sorry and take note of your comment to further strengthen the control of our products. Finally, yes, some of our products are made in China, we do not hide this at all since the quality of the materials used, which we personally verify, justifies it. We have done everything to satisfy you despite the inconveniences you encountered and you now seem satisfied since you have kept the entirety of your order. We therefore wish you good moments on your garden furniture. Best regards, The Mobellia team

Dear Sir, We are sincerely sorry that you are disappointed with your experience with Mobellia. However, we do not understand your harshness. Indeed, we have done everything possible to satisfy you despite the deterioration of your products related to delivery and rest assured, we are sincerely sorry for this and we are doing our utmost to ensure that this kind of problem does not happen again. We offered you a full refund of your order but you refused, not wanting to take the care to repackage the received products for us to organize their return. You only had to put the product back in its original packaging, which is quite standard when ordering online. Unfortunately, these are the rare pitfalls of purchasing products online. We therefore offered you a significant partial refund (since the received product is not unfit for use), which you accepted. In any case, we hope you will still enjoy your garden furniture. Best regards, The Mobellia team

Dear Sir, we sincerely apologize that the transport company did not deliver on the originally scheduled date. That said, you were delivered on May 2 (May 1 being a holiday) and you seem satisfied with the product you received, as evidenced by your comment on the product in question. We wish you to fully enjoy your garden furniture. Best regards, The Mobellia team

Hello Mrs. Cordoba, we contacted you to explain that you ordered a table and a sofa, which you have indeed received. It is clearly stated in the product description that the table is sold alone. So it is simply a misunderstanding on your part regarding what you purchased. We remain at your complete disposal for any further questions. The Mobellia Team

Dear Madam, we are sincerely sorry that you are disappointed with your experience with Mobellia. We have tried everything to satisfy you since we offered to send you two new chairs, which obviously involves returning the ones that did not suit you. We completely understand that it is tedious to be present twice, for the new delivery and for the pickup of the initial chairs. However, this does not depend on us but on the carrier, and these delivery constraints are closely linked to the purchase of products online. That said, delivery slots can be modified according to your availability. We remain at your disposal and wish you all the best, the Mobellia team.