Mobellia consistently delivers on product quality, with many reviews praising high-end materials, durability, and the visual appeal of sofas, tables, and lounge sets. Customers highlight fast, reliable delivery, precise tracking, meticulous packaging, and efficient, proactive customer service that resolves issues quickly, including replacements for damaged items. The shopping experience is described as straightforward and trustworthy, with clear assembly guidance and smooth fulfillment from order to delivery, along with strong reassurance from the support team and after-sales service. Overall, the store is perceived as serious and professional, offering well-made items and dependable delivery, with positive notes on packaging, ease of assembly, and responsive support.
Impossible to order and choose a delivery date, delivery then sent incomplete, the rest arriving after our vacation dates while we were no longer on site!! Once the package was finally received, two armrest covers were missing from one of the two garden sofas and three other covers were already unstitched before even being installed!!! Quality and quality control not up to the price!! After receiving the missing and/or defective covers, the living room is finally compliant...
Translated reviews
Response from Mobellia
Hello Franck,
We are sincerely sorry for the various inconveniences encountered with your order.
Regarding the delivery, our carrier normally allows for a delivery date to be agreed upon with the recipient. We regret that, in your case, this could not proceed as planned, particularly due to your vacation dates.
For the missing or defective covers, our after-sales service has indeed handled your request and, as you indicate, the necessary items have been sent to you so that your living room is finally complete and compliant.
We once again apologize for these inconveniences and hope that now that everything is in order, you are fully satisfied with your garden living room and can enjoy it under the best conditions.
Best regards,
The Mobellia team
M
Myriam B.
Rating: 2 out of 5
following a purchase from 14/07/2026
I ordered 2 Elba armchairs. Huge disappointment regarding the covers (too small obviously, therefore very difficult to close, poor quality nylon zippers that may not last long given the tension... in short, I had already ordered from you and was satisfied but this time really not...
Translated reviews
Response from Mobellia
Hello Myriam,
We are sincerely sorry for the difficulties encountered with the covers of your Elba armchairs, especially since your previous experience with our products had given you satisfaction.
We invite you to contact our after-sales service so that our team can review with you the points you have raised and answer all your questions. If after-sales support is necessary, we will of course do what is needed to assist you and find an appropriate solution.
Please do not hesitate to contact us.
Best regards,
The Mobellia team
M
monica B.
Rating: 2 out of 5
following a purchase from 25/06/2026
The color of the photo was not at all the real color. Difficult to get a return label, 3 emails and 2 phone calls.
Translated reviews
Response from Mobellia
Hello Monica,
We are sorry that the color of the product did not meet your expectations.
As soon as your request was received, our customer service took the necessary steps to provide you with the elements needed for the return of your order. It was then organized and processed quickly.
We hope that the solution provided has satisfied you despite this inconvenience.
Best regards,
The Mobellia team
S
Sandrine W.
Rating: 2 out of 5
following a purchase from 13/06/2026
Delivery text at 6am for a delivery between 8am and 2pm the same day!
Translated reviews
Response from Mobellia
Hello Sandrine,
We apologize for this very short notice from the carrier. We completely understand that this may have been inconvenient.
However, we are pleased that our after-sales service was able to intervene quickly to find a solution to your delivery problem.
Thank you for your understanding and we hope you are fully enjoying your furniture.
Best regards,
The Mobellia team
J
Jean-Francois S.
Rating: 2 out of 5
following a purchase from 02/06/2026
Hello, this is not what I wanted. I received it too large. Thank you.
Translated reviews
Response from Mobellia
Hello Jean-François,
We are sorry that the covers do not meet your expectations.
To date, we have not received feedback from other customers indicating that the covers were too large. Furthermore, we have not found any message from you reporting this issue.
If you believe you have received an unsuitable product, we invite you to contact our after-sales service at [email protected], attaching photos of the cover installed on your furniture as well as your order number. We will then be able to verify the situation and provide you with an appropriate solution.
Best regards,
The Mobellia team
C
claire T.
Rating: 2 out of 5
following a purchase from 03/06/2026
Very bad customer experience regarding delivery and tracking (3 days stuck at home in total). Even though we are satisfied with the table and chairs ordered, we will not return to this site given the mediocre quality of the carrier and the after-sales service tracking from Mobellia, from whom we are still waiting for the email informing us of the rescheduling day......if you want customer feedback regarding the quality of the furniture, there are a few things that clearly need to change! (The carrier and the reliability of the online staff).
Translated reviews
Response from Mobellia
Hello,
We are sorry that your delivery experience did not meet your expectations, despite your satisfaction with the quality of the table and chairs received.
After checking, your order was placed on June 3, shipped on June 4, and fully delivered on June 9, which is within the timeframes specified in our sales conditions. However, we understand your dissatisfaction, as the carrier initially announced a delivery on June 6 before postponing it to June 8 (with June 7 being a Sunday), and then delivered an incomplete order. This situation is indeed regrettable and beyond our control.
As is often the case when a package is missing from a delivery, the missing item was represented on the very next working day, which was June 9. Throughout this period, our customer service remained at your disposal and responded to your requests. Our teams also contacted the carrier several times to expedite the resolution of this situation and obtain the delivery of the missing package as soon as possible.
That is why we are somewhat surprised by your assessment of our after-sales service, which has been mobilized throughout your case to assist you and liaise with the carrier.
We do take note of your comments regarding delivery tracking and will pass them on to our logistics partner to further improve our customers' experience.
Best regards,
The Mobellia team
F
Fabien G.
Rating: 2 out of 5
following a purchase from 30/05/2026
Disappointed because the product does not match its description on the site!
Translated reviews
Response from Mobellia
Hello,
We are sorry to hear that the table did not meet your expectations.
If the product does not suit you, you certainly have the option to return it in accordance with our return policy. Our team is at your disposal to assist you in this process and answer all your questions.
Do not hesitate to contact our customer service, who will be happy to help you find a suitable solution.
Best regards,
The Mobellia team
N
Nicole G.
Rating: 2 out of 5
following a purchase from 20/05/2026
Plastic parts arrived broken, I reported it but received no response from the store!!!
Translated reviews
Response from Mobellia
Hello,
We are sorry for the inconvenience regarding the damaged parts that arrived.
After verification, a solution has indeed been provided for your request and the necessary elements have been taken care of by our after-sales service. We want to assure you that customer satisfaction remains our priority.
Our customer service team is of course at your complete disposal for any further questions or assistance you may need.
Best regards,
The Mobellia team
A
Ashley B.
Rating: 2 out of 5
following a purchase from 26/04/2026
The wrong colour corner unit was sent and the zippers on the cushion covers are not strong, one was delivered broken. Delivery was very poor - no communication from the carrier or prior notice of when it will arrive. The product itself is OK but I’m not sure it warrants the very high price. At present none of my issues have been resolved, which is concerning as I’m yet to hear back, so I cannot enjoy my furniture yet. Not a great experience so far I’m afraid
Translated reviews
Response from Mobellia
Dear Ashley,
Thank you for your feedback. We are sorry that your initial experience did not meet your expectations.
We would like to reassure you that all the issues you reported have now been resolved. The necessary actions were taken regarding the incorrect corner unit, the damaged cushion cover zipper, and the delivery-related concerns. We have worked to ensure that everything is now in order so that you can fully enjoy your furniture.
Customer satisfaction is very important to us, and we appreciate your patience while we addressed these matters. We hope that you are now satisfied with the outcome and can enjoy your new outdoor furniture for many years to come.
Kind regards,
The Mobellia Team
J
Jenny W.
Rating: 2 out of 5
following a purchase from 26/04/2026
I placed an order with mobellia 10 days ago, I’ve had an acknowledgment on day 2 but have not heard anything since, very disappointed!
Translated reviews
Response from Mobellia
Hello,
Thank you for your feedback, and we’re sorry to hear about your experience.
We understand your concern regarding the lack of updates. Please be assured that we are currently checking the status of your order and will get back to you by email shortly with detailed information.
Thank you for your patience and understanding.
Kind regards,
Mobellia Team
N
Nicole P.
Rating: 2 out of 5
following a purchase from 03/11/2025
After asking the services which protective cover would be suitable for my furniture purchase, following the response received, I ordered the said cover. But this cover does not fit my furniture (wrong dimensions). Moreover, I have not received a response for a possible exchange.!
Translated reviews
A
Angela R.
Rating: 2 out of 5
following a purchase from 06/09/2025
The surface of the table is excessively delicate for a table, especially for outdoor use. It gets damaged right away.
Translated reviews
A
Annegret H.
Rating: 2 out of 5
following a purchase from 10/08/2025
Unfortunately, the table could not be delivered because the glass top was damaged. The shipping company called us and reported the damage to you. Now I hope that the next delivery arrives quickly and everything is intact.
Translated reviews
D
Delphine D.
Rating: 2 out of 5
following a purchase from 16/06/2025
Defective furniture
Translated reviews
Response from Mobellia
Hello,
Thank you for your feedback. We are sincerely sorry for the inconvenience encountered with the received furniture.
Rest assured that we have taken your request into account: the replacement furniture has been shipped and is on its way. We hope this solution will bring you complete satisfaction.
Our team remains at your disposal for any questions or additional needs.
Best regards,
The Mobellia team
L
Laurent L.
Rating: 2 out of 5
following a purchase from 08/06/2025
2 sun loungers and 2 covers ordered 730€ for the whole! For the price I expect high-end... Finally a poorly explained manual, finishes not always neat and had to straighten support tubes that were bent. As for the covers, they are at least 50 cm too long and impractical
Translated reviews
Response from Mobellia
Hello Lecomte,
Thank you for your message.
We are sorry to learn that the products received do not meet your expectations. This is obviously not the experience we wish to offer.
For the bent tubes, please feel free to send us some photos to the email [email protected] so that we can see what can be done. Regarding the covers, they are designed to fit several formats, but if the size is a problem, we will find the best solution together.
Thank you again for your feedback. We remain available if needed.
Best regards,
The Mobellia team
M
Maria B.
Rating: 2 out of 5
following a purchase from 10/06/2025
The table arrived broken, with dents.
Translated reviews
A
Anne V.
Rating: 2 out of 5
following a purchase from 01/06/2025
Ordered a cantilever parasol where it hangs so much thread from the seams it's indecent the finishes for such a brand! And the cover is unmanageable without a ladder!? Need a tutorial or is it a bad joke!??! Extremely perplexed and disappointed!!!
Translated reviews
Response from Mobellia
Hello,
Thank you for sharing your experience, although we are sincerely sorry to learn of your disappointment.
The quality of our products is a priority, and what you describe does not reflect our usual standards. Regarding the finishes of the parasol and the use of the cover, we understand your frustration and take your feedback very seriously.
Please do not hesitate to contact us directly with supporting photos so that we can examine your case in more detail and offer you an appropriate solution.
Again, our apologies for the inconvenience caused,
The Mobellia team
N
NICOLAS T.
Rating: 2 out of 5
following a purchase from 18/04/2025
Main table with a scratch I request in return free covers they offer me just one cover for 40 euros while the table costs more than 1000 euros. I await a response from customer service before posting reviews on social networks, your Google listing and Trustpilot
Translated reviews
Response from Mobellia
Hello,
Thank you for your message. We are sorry for the inconvenience encountered. After discussing with our after-sales service, we found a mutually agreed solution. We hope your furniture brings you complete satisfaction and we remain at your disposal for any further requests.
Best regards,
The Mobellia team
M
Marta C.
Rating: 2 out of 5
following a purchase from 06/03/2025
The table arrived damaged, I am waiting for a response to the reporting email.
Translated reviews
Response from Mobellia
Good morning,
We are sorry for the problem encountered. We have already arranged for the replacement of the damaged table and hope you can fully enjoy your new table during the summer.
We remain at your disposal for any further needs.
Best regards,
The Mobellia Team.
J
Julie L.
Rating: 2 out of 5
following a purchase from 26/02/2025
Monte Carlo sofa superb, but the mattress arrived wrapped in blood-stained packaging. After contacting customer service, a new mattress is supposed to be sent to me. But despite my follow-ups, I still have no news. Unusual for a product promoting high quality.
Translated reviews
Response from Mobellia
Hello,
We are sincerely sorry for this incident, totally unusual and contrary to our quality standards.
We confirm that the replacement cushion has indeed been shipped. You should receive it very soon.
We remain at your disposal if needed, and hope that you can now fully enjoy your Monte Carlo sofa.
Thank you for your patience and understanding.
The Mobellia team
D
david R.
Rating: 2 out of 5
following a purchase from 08/09/2024
Two of the eight chairs arrived with glue.
Translated reviews
M
Muriel T.
Rating: 2 out of 5
following a purchase from 29/07/2024
The table arrived with a damage not due to transport, it left their warehouse damaged!!!
Translated reviews
Response from Mobellia
Hello,
We are sorry that your order arrived damaged. We have received your complaint and, as agreed, we will proceed with the replacement of your table.
Best regards,
The Mobellia team.
J
jimmy B.
Rating: 2 out of 5
following a purchase from 07/04/2024
Hello, There are many bumps and impacts on the aluminum structure, especially on one post. I even took photos that I will send.
Translated reviews
I
Isabelle C.
Rating: 2 out of 5
following a purchase from 09/01/2024
The site states delivery to your home and I had the delivery at the bottom of my building. Being alone, it was very complicated to carry the very heavy packages upstairs to my apartment.
Translated reviews
C
Claudine P.
Rating: 2 out of 5
following a purchase from 02/06/2023
Easy and accommodating contact but delivery left something to be desired.
Translated reviews
Response from Mobellia
Hello, thank you for your comment. We are sorry that you were disappointed with the delivery. We will pass your remarks on to the transport company.
B
Bernard L.
Rating: 2 out of 5
following a purchase from 27/05/2023
Quality product but it's a shame the packaging isn't top-notch. During unpacking with the carrier, we noticed that several seats were a bit damaged at the top of the backs.. crushed tube caps.. The carrier took photos..
Translated reviews
Response from Mobellia
Hello, thank you for your feedback. We are sincerely sorry for this inconvenience. We take your comments into account which allow us to constantly improve the quality of our products and especially their packaging. Best regards, The Mobellia team
J
Jean pierre B.
Rating: 2 out of 5
following a purchase from 09/07/2022
The finishes are of poor quality. Badly placed labels. Very visible welds.
Translated reviews
Response from Mobellia
Dear Sir, we are sorry for the inconveniences you may have encountered. However, it should be noted that it is a label and welds. It is indeed possible, despite the strict controls carried out, that a label is not applied perfectly straight. However, we sent you a new table top to remedy this problem, and you thanked us for our efficiency. As for the finishes, these are welds that are hidden by the cushions and therefore do not affect the aesthetics of the product. We sincerely hope that you will now be satisfied and enjoy your garden furniture. Best regards, the Mobellia team
We use cookies for audience measurement and improving user experience.
English 