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C
Rating: 5 out of 5
Top-notch telephone reception service and top-notch delivery, living room installed perfectly, I recommend you
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Customer reviews of Mobellia
Trust Attestation
9,0
/10
Overall rating: 9,0 out of 10
Based on 1 018 published reviews
Summary of reviews
Mobellia consistently delivers on product quality, with many reviews praising high-end materials, durability, and the visual appeal of sofas, tables, and lounge sets. Customers highlight fast, reliable delivery, precise tracking, meticulous packaging, and efficient, proactive customer service that resolves issues quickly, including replacements for damaged items. The shopping experience is described as straightforward and trustworthy, with clear assembly guidance and smooth fulfillment from order to delivery, along with strong reassurance from the support team and after-sales service. Overall, the store is perceived as serious and professional, offering well-made items and dependable delivery, with positive notes on packaging, ease of assembly, and responsive support.
Reviews 2, 3, 4 and 5 stars
Reset filtersR
Rating: 5 out of 5
Fast delivery on the desired date, very good packaging
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M
Rating: 5 out of 5
Very well corresponds completely to the living room displayed in your showroom, the only downside at the last moment we had to change the color of the fabrics that were not available and a big downside is Lola's setup of the covers, it's really a hassle!!!!!! To be reviewed and especially to inform the customer...
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P
Rating: 5 out of 5
Very good quality of the table and chairs. One of the six arrived damaged. Phone call, new replacement order organized by Mobellia. Very fast delivery. Very satisfied with my order.
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I
Rating: 5 out of 5
Very beautiful products
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E
Rating: 5 out of 5
Thank you for the delivery and products that meet the brand's standards
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M
Rating: 5 out of 5
Good quality article, qualitative covers but (too) expensive
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Y
Rating: 5 out of 5
A Monte Carlo garden furniture received chaotically due to the carrier who forgot and damaged a package, but resolved expertly by Mobellia! I can only recommend our contact person available at Mobellia Aix for her efficiency and the resolution of our issue in less than a week! Bravo!!! A direct number in France helps a lot... Regarding the Monte Carlo garden furniture, superb quality of aluminum, paint, and comfortable cushions! I can only recommend!
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M
Rating: 5 out of 5
Very happy with my order, the quality is great and the delivery was very fast and satisfactory
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E
Rating: 5 out of 5
Great
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P
Rating: 5 out of 5
The order went well, the garden table and chairs seem solid. To be seen over time. It's a pity there is a stock shortage for the protective covers for the table in size L and having to wait until the end of the year to be alerted.
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P
Rating: 5 out of 5
Product (parasol) perfectly matching the order. Delivery with a very short delay. Thank you for everything. Best regards, Pierre
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E
Rating: 5 out of 5
The garden furniture was delivered within 2 days, the quality is great, I recommend you
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D
Rating: 2 out of 5
Defective furniture
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Response from Mobellia
Hello,
Thank you for your feedback. We are sincerely sorry for the inconvenience encountered with the received furniture.
Rest assured that we have taken your request into account: the replacement furniture has been shipped and is on its way. We hope this solution will bring you complete satisfaction.
Our team remains at your disposal for any questions or additional needs.
Best regards,
The Mobellia team
Thank you for your feedback. We are sincerely sorry for the inconvenience encountered with the received furniture.
Rest assured that we have taken your request into account: the replacement furniture has been shipped and is on its way. We hope this solution will bring you complete satisfaction.
Our team remains at your disposal for any questions or additional needs.
Best regards,
The Mobellia team
C
Rating: 5 out of 5
Quality product. Highly recommended.
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M
Rating: 5 out of 5
Very short delivery time. Products conform to photos and description. Efficient packaging and delivery. An additional plus would be more photos as it's not easy to see certain details on those from the site.
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S
Rating: 5 out of 5
TOP customer service! Out of the 10 seats received, one had a defect and I received a new one as soon as the email was sent. Quality material
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M
Rating: 5 out of 5
Very satisfied with the quality of the garden furniture. Fast delivery with good tracking.
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N
Rating: 5 out of 5
Great
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J
Rating: 5 out of 5
Good
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D
Rating: 5 out of 5
Delivery so fast The furniture is beautiful
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L
Rating: 2 out of 5
2 sun loungers and 2 covers ordered 730€ for the whole! For the price I expect high-end... Finally a poorly explained manual, finishes not always neat and had to straighten support tubes that were bent. As for the covers, they are at least 50 cm too long and impractical
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Response from Mobellia
Hello Lecomte,
Thank you for your message.
We are sorry to learn that the products received do not meet your expectations. This is obviously not the experience we wish to offer.
For the bent tubes, please feel free to send us some photos to the email [email protected] so that we can see what can be done. Regarding the covers, they are designed to fit several formats, but if the size is a problem, we will find the best solution together.
Thank you again for your feedback. We remain available if needed.
Best regards,
The Mobellia team
Thank you for your message.
We are sorry to learn that the products received do not meet your expectations. This is obviously not the experience we wish to offer.
For the bent tubes, please feel free to send us some photos to the email [email protected] so that we can see what can be done. Regarding the covers, they are designed to fit several formats, but if the size is a problem, we will find the best solution together.
Thank you again for your feedback. We remain available if needed.
Best regards,
The Mobellia team
M
Rating: 2 out of 5
The table arrived broken, with dents.
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U
Rating: 5 out of 5
Everything is perfect!
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M
Rating: 5 out of 5
Great purchase!
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P
Rating: 5 out of 5
Very satisfied with the quality and delivery times Thank you
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J
Rating: 5 out of 5
excellent
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A
Rating: 2 out of 5
Ordered a cantilever parasol where it hangs so much thread from the seams it's indecent the finishes for such a brand! And the cover is unmanageable without a ladder!? Need a tutorial or is it a bad joke!??! Extremely perplexed and disappointed!!!
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Response from Mobellia
Hello,
Thank you for sharing your experience, although we are sincerely sorry to learn of your disappointment.
The quality of our products is a priority, and what you describe does not reflect our usual standards. Regarding the finishes of the parasol and the use of the cover, we understand your frustration and take your feedback very seriously.
Please do not hesitate to contact us directly with supporting photos so that we can examine your case in more detail and offer you an appropriate solution.
Again, our apologies for the inconvenience caused,
The Mobellia team
Thank you for sharing your experience, although we are sincerely sorry to learn of your disappointment.
The quality of our products is a priority, and what you describe does not reflect our usual standards. Regarding the finishes of the parasol and the use of the cover, we understand your frustration and take your feedback very seriously.
Please do not hesitate to contact us directly with supporting photos so that we can examine your case in more detail and offer you an appropriate solution.
Again, our apologies for the inconvenience caused,
The Mobellia team
E
Rating: 5 out of 5
I recently bought the 8-person table from the Monte Carlo collection which perfectly complements the set with the very responsive Monte Carlo lounge, fast delivery, very beautiful quality, I will continue to complete our outdoor space with Mobelia, I recommend without hesitation!
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G
Rating: 5 out of 5
Very good shopping experience. Fast delivery. The Monte Carlo lounge is very elegant. To see for durability.
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S
Rating: 5 out of 5
Fast, and very beautiful quality.
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A
Rating: 5 out of 5
Light and design just specify the place of manufacture
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P
Rating: 5 out of 5
Very fast Package perfectly matching the order Thank you
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E
Rating: 4 out of 5
The final delivery depends on what is in stock. If you order a product on "pre-order", it will be delivered with the products in stock... so longer waiting times. The delivery went well in Spain, ultimately but not without difficulty... no message from the carrier and no proactive information from the Mobellia headquarters. Fortunately, we have direct contact with the carrier. The products arrive .. and what a joy! It breathes "the quality of materials" "the ease of assembly" "the protection, the packaging of the products is perfect and safe"... A downside the "made in China" ... The small hassles of delivery are largely forgotten.
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S
Rating: 5 out of 5
Beautiful material, perfect delivery. Highly recommend
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R
Rating: 5 out of 5
The ordering process and shipping went quickly and smoothly
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S
Rating: 5 out of 5
Perfect thank you
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G
Rating: 5 out of 5
Good quality garden furniture, and fast and serious delivery
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C
Rating: 5 out of 5
The products are of very good quality, the company Mobellia is very serious even when there is a problem everything is handled very professionally and promptly. Thank you
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J
Rating: 5 out of 5
Happy with our purchase which completely meets our expectations. The table was very well packaged. Too bad the matching chairs are not in stock!
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