Mobellia consistently delivers on quality products and fast, reliable service. Customers highlight beautiful, well-packaged furniture and sturdy construction, with quick delivery and responsive, efficient customer support that resolves issues promptly. The shopping experience is praised for organized shipping, straightforward assembly, and thorough packaging that protects items during transit. Overall, buyers repeatedly note durable materials, thoughtful packaging, and dependable delivery that supports a positive, repeat-ready relationship with the store.
Very bad customer experience regarding delivery and tracking (3 days stuck at home in total). Even though we are satisfied with the table and chairs ordered, we will not return to this site given the mediocre quality of the carrier and the after-sales service tracking from Mobellia, from whom we are still waiting for the email informing us of the rescheduling day......if you want customer feedback regarding the quality of the furniture, there are a few things that clearly need to change! (The carrier and the reliability of the online staff).
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Response from Mobellia
Hello,
We are sorry that your delivery experience did not meet your expectations, despite your satisfaction with the quality of the table and chairs received.
After checking, your order was placed on June 3, shipped on June 4, and fully delivered on June 9, which is within the timeframes specified in our sales conditions. However, we understand your dissatisfaction, as the carrier initially announced a delivery on June 6 before postponing it to June 8 (with June 7 being a Sunday), and then delivered an incomplete order. This situation is indeed regrettable and beyond our control.
As is often the case when a package is missing from a delivery, the missing item was represented on the very next working day, which was June 9. Throughout this period, our customer service remained at your disposal and responded to your requests. Our teams also contacted the carrier several times to expedite the resolution of this situation and obtain the delivery of the missing package as soon as possible.
That is why we are somewhat surprised by your assessment of our after-sales service, which has been mobilized throughout your case to assist you and liaise with the carrier.
We do take note of your comments regarding delivery tracking and will pass them on to our logistics partner to further improve our customers' experience.
Best regards,
The Mobellia team
M
Mrs M.
Rating: 5 out of 5
following a purchase from 02/06/2026
Very pleased with the overall experience from ordering, receiving and general enquiry from customer services. Goods were very well packed.
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D
Denis P.
Rating: 5 out of 5
following a purchase from 30/05/2026
Fast delivery and top-notch customer service
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Guillaume C.
Rating: 5 out of 5
following a purchase from 02/06/2026
Bornéo range products are very pleasant to use and a real customer service for a cushion size issue
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Catherine L.
Rating: 5 out of 5
following a purchase from 04/05/2026
Perfect
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Gerard V.
Rating: 5 out of 5
following a purchase from 01/06/2026
Happy with our purchase
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Fabien G.
Rating: 2 out of 5
following a purchase from 30/05/2026
Disappointed because the product does not match its description on the site!
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Response from Mobellia
Hello,
We are sorry to hear that the table did not meet your expectations.
If the product does not suit you, you certainly have the option to return it in accordance with our return policy. Our team is at your disposal to assist you in this process and answer all your questions.
Do not hesitate to contact our customer service, who will be happy to help you find a suitable solution.
Best regards,
The Mobellia team
S
Sabine M.
Rating: 5 out of 5
following a purchase from 27/05/2026
Very nice quality, consistent with the photos on the site. Very fast shipping.
We are delighted with our purchase. The chairs and cushions are great. Very nice product
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Helga B.
Rating: 5 out of 5
following a purchase from 23/05/2026
very good
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Angel C.
Rating: 5 out of 5
following a purchase from 17/05/2026
Good morning. I have received the order very well, I have only seen some very small dents in the aluminum. But they are there. The packages are very well protected. I also ordered the furniture covers two weeks ago and I have not received a response on when I will receive them. Can you give me more information? Regards
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Sabine S.
Rating: 5 out of 5
following a purchase from 25/05/2026
Perfect
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Agnes C.
Rating: 5 out of 5
following a purchase from 24/05/2026
Superb set. What we liked, the quality of the whole and the speed of delivery. Good company. Very happy
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Florence P.
Rating: 5 out of 5
following a purchase from 22/05/2026
Serious company, delivery times respected
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Perret J.
Rating: 5 out of 5
following a purchase from 23/05/2026
Product conforms to our expectations
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Christine T.
Rating: 3 out of 5
following a purchase from 23/05/2026
Hello, the table I received is very nice when opening the package on the floor; however, at almost 100kg it was impossible for us to get it onto my terrace. The delivery person even had difficulty lowering the package without dropping it. So today, a week later, the package is still on the ground floor and I cannot use my table. I regret that this weight inconvenience was not prioritized because I would have bought a lighter model.
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Response from Mobellia
Hello,
Thank you for your feedback and we are delighted to hear that you like the table.
However, we completely understand your disappointment regarding the handling required to install it on your terrace. To help our customers in their choice, the weight of each product is indicated in the detailed specifications of our product sheets. In the case of your table, its weight is 60 kg, which gives it excellent stability and great durability over time.
We are nonetheless sorry if this information was not sufficiently visible at the time of your order. Your comment is valuable and helps us think about the best way to highlight the important characteristics of our products.
Our customer service remains at your disposal if we can provide you with assistance or advice to facilitate the installation of your table.
Best regards,
The Mobellia team
J
Jean-Michel R.
Rating: 5 out of 5
following a purchase from 23/05/2026
Table very well packaged, very heavy package with no handles to lift it
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Pascal A.
Rating: 4 out of 5
following a purchase from 23/05/2026
Easy order, quality product. Very fast delivery. Slight downside on the respect of the delivery slot but not Mobelia's fault.
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Nicole G.
Rating: 2 out of 5
following a purchase from 20/05/2026
Plastic parts arrived broken, I reported it but received no response from the store!!!
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Response from Mobellia
Hello,
We are sorry for the inconvenience regarding the damaged parts that arrived.
After verification, a solution has indeed been provided for your request and the necessary elements have been taken care of by our after-sales service. We want to assure you that customer satisfaction remains our priority.
Our customer service team is of course at your complete disposal for any further questions or assistance you may need.
Best regards,
The Mobellia team
H
Hubert B.
Rating: 5 out of 5
following a purchase from 21/05/2026
Product conforms to the description Satisfied
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Robert V.
Rating: 5 out of 5
following a purchase from 22/05/2026
order delivered quickly
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Francisco F.
Rating: 5 out of 5
following a purchase from 22/05/2026
Just ... Magnificent! Finally a quality product that meets our expectations
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Valerie D.
Rating: 5 out of 5
following a purchase from 20/05/2026
Top notch
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Sahra B.
Rating: 5 out of 5
following a purchase from 25/04/2026
Great service, great products. I would order again anytime.
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Karine M.
Rating: 5 out of 5
following a purchase from 20/05/2026
fast delivery beautiful product
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Florence M.
Rating: 5 out of 5
following a purchase from 16/05/2026
Following a quickly received order of 6 Murano garden chairs, I want to thank customer service because one of the chairs was defective and a new one was sent immediately. Very responsive and very professional customer service. A site that I highly recommend.
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Gary O.
Rating: 5 out of 5
following a purchase from 16/05/2026
Very pleased with our furniture, good quality and prompt service from Mobellia
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Nathalie E.
Rating: 5 out of 5
following a purchase from 19/05/2026
Furniture in accordance with the order, very high quality and very aesthetic, meets my expectations. To see over time how it holds up!!!
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Angelique G.
Rating: 5 out of 5
following a purchase from 06/05/2026
Product conforms to the description, fast and careful delivery
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Mike W.
Rating: 5 out of 5
following a purchase from 17/05/2026
So far, great job
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Guy B.
Rating: 5 out of 5
following a purchase from 15/05/2026
good product, fast shipping, a very serious site, I recommend
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Henry F.
Rating: 5 out of 5
following a purchase from 16/05/2026
Very good with interlocutors who respond to questions quickly and clearly
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Christian D.
Rating: 5 out of 5
following a purchase from 11/05/2026
Despite the issues with the carrier, we finally received our garden furniture. Delivery problems are often blamed on the seller, but it's often the transport companies that mess things up...
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M
Marc C.
Rating: 5 out of 5
following a purchase from 14/05/2026
The products meet our expectations, despite some damaged chairs during transport (packaging could be improved) the customer service was very responsive.
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Patrizia G.
Rating: 5 out of 5
following a purchase from 14/05/2026
Completely satisfied with the purchase. Excellent quality furniture. Bought a 2-seater sofa that arrived disassembled but was easy to assemble
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