Mobellia consistently delivers on product quality, with many reviews praising high-end materials, durability, and the visual appeal of sofas, tables, and lounge sets. Customers highlight fast, reliable delivery, precise tracking, meticulous packaging, and efficient, proactive customer service that resolves issues quickly, including replacements for damaged items. The shopping experience is described as straightforward and trustworthy, with clear assembly guidance and smooth fulfillment from order to delivery, along with strong reassurance from the support team and after-sales service. Overall, the store is perceived as serious and professional, offering well-made items and dependable delivery, with positive notes on packaging, ease of assembly, and responsive support.
We have not set up the goods as yet therefore hard to gauge the quality
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Response from Mobellia
Dear Richard,
Thank you for your review. We appreciate your feedback and understand that it's difficult to assess the quality of the goods until they are set up. If you have any questions or need assistance during the process, please feel free to reach out to us.
Best regards,
The Mobellia Team
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franck D.
Rating: 2 out of 5
following a purchase from 29/07/2026
Impossible to order and choose a delivery date, delivery then sent incomplete, the rest arriving after our vacation dates while we were no longer on site!! Once the package was finally received, two armrest covers were missing from one of the two garden sofas and three other covers were already unstitched before even being installed!!! Quality and quality control not up to the price!! After receiving the missing and/or defective covers, the living room is finally compliant...
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Response from Mobellia
Hello Franck,
We are sincerely sorry for the various inconveniences encountered with your order.
Regarding the delivery, our carrier normally allows for a delivery date to be agreed upon with the recipient. We regret that, in your case, this could not proceed as planned, particularly due to your vacation dates.
For the missing or defective covers, our after-sales service has indeed handled your request and, as you indicate, the necessary items have been sent to you so that your living room is finally complete and compliant.
We once again apologize for these inconveniences and hope that now that everything is in order, you are fully satisfied with your garden living room and can enjoy it under the best conditions.
Best regards,
The Mobellia team
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Ana E.
Rating: 4 out of 5
following a purchase from 19/07/2026
I was missing one of the washers from a screw that I had to go buy one. How can the cushion be cleaned? It doesn't have a zipper to remove the cover and wash it.
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Response from Mobellia
Hello Ana,
We are sorry that your order arrived with one of the screw washers missing and we apologize for the inconvenience caused.
Regarding the cushions, since they are not removable, you can easily clean them using a damp sponge with water and mild soap. We recommend letting them dry completely in the air after cleaning.
If you have any other questions or need assistance with your product, please do not hesitate to contact our after-sales service. We will be happy to help you.
Best regards,
The Mobellia team
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olivier B.
Rating: 4 out of 5
following a purchase from 18/07/2026
Cushions difficult to fit into the covers, I actually broke one zipper!
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Myriam B.
Rating: 2 out of 5
following a purchase from 14/07/2026
I ordered 2 Elba armchairs. Huge disappointment regarding the covers (too small obviously, therefore very difficult to close, poor quality nylon zippers that may not last long given the tension... in short, I had already ordered from you and was satisfied but this time really not...
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Response from Mobellia
Hello Myriam,
We are sincerely sorry for the difficulties encountered with the covers of your Elba armchairs, especially since your previous experience with our products had given you satisfaction.
We invite you to contact our after-sales service so that our team can review with you the points you have raised and answer all your questions. If after-sales support is necessary, we will of course do what is needed to assist you and find an appropriate solution.
Please do not hesitate to contact us.
Best regards,
The Mobellia team
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Jean Christophe A.
Rating: 4 out of 5
following a purchase from 30/06/2026
Good quality The transport was half a day late
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jean-marc B.
Rating: 3 out of 5
following a purchase from 08/07/2026
I expected better quality for the price
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Response from Mobellia
Hello Jean-Marc,
We are sorry to learn that the quality of the product did not fully meet your expectations.
Our customer service is of course at your disposal to examine any complaint regarding your product. Please do not hesitate to contact our after-sales service so that we can study your request and provide you with an appropriate solution.
Best regards,
The Mobellia team
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Brigitte Z.
Rating: 4 out of 5
following a purchase from 06/07/2026
The entire order meets our expectations, fast delivery, very courteous delivery person but alone to unload 1 sofa, 2 armchairs, and a table is a bit complicated especially for the sofa, luckily my partner was present to help.
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Nicole D.
Rating: 4 out of 5
following a purchase from 07/07/2026
Everything perfect
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Pedro J.
Rating: 4 out of 5
following a purchase from 03/07/2026
The sepia color of the photo is completely different from the one received.
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Jean-Michel S.
Rating: 4 out of 5
following a purchase from 03/07/2026
Product matches the description.. the problem: it is not specified that the cushions are not covered with the covers.. (delivered separately!).. big hassle to set up.. (3 hours!).. especially the armrests.
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Bruno M.
Rating: 4 out of 5
following a purchase from 28/06/2026
Material delivered early with a scratch on a chair and warning of delivery on the same day
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Heike W.
Rating: 4 out of 5
following a purchase from 23/06/2026
Really a great table. The table was delivered without notice. Luckily we were home. 2 drill holes were not so ideal - we still managed to get the screws in. All in all, a very good and fast processing.
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Jean Christophe G.
Rating: 4 out of 5
following a purchase from 26/06/2026
Everything is perfect
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Cedric D.
Rating: 4 out of 5
following a purchase from 25/06/2026
High-end materials, serious delivery, very well packaged, just taking away one star because at this price it should be flawless, and I noted some welding aspects that are not necessarily great, knowing that I am a craftsman and someone very very demanding...
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monica B.
Rating: 2 out of 5
following a purchase from 25/06/2026
The color of the photo was not at all the real color. Difficult to get a return label, 3 emails and 2 phone calls.
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Response from Mobellia
Hello Monica,
We are sorry that the color of the product did not meet your expectations.
As soon as your request was received, our customer service took the necessary steps to provide you with the elements needed for the return of your order. It was then organized and processed quickly.
We hope that the solution provided has satisfied you despite this inconvenience.
Best regards,
The Mobellia team
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Jean Pierre S.
Rating: 3 out of 5
following a purchase from 18/06/2026
Two deformations on the table (dents) discovered during the assembly of the table
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Response from Mobellia
Hello Jean Pierre,
We are sorry to learn that you noticed two dents on your table during assembly.
In order for us to process your request as quickly as possible, we invite you to contact our after-sales service at [email protected], attaching some photos of the deformations as well as your order number.
Our team will do what is necessary to provide you with a solution quickly.
Best regards,
The Mobellia team
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Marie Noelle P.
Rating: 4 out of 5
following a purchase from 18/06/2026
Very good product, the cushion on the seat slips a bit. Otherwise very comfortable.
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Martine R.
Rating: 3 out of 5
following a purchase from 18/06/2026
Delivery on time but not at the foot of my building as announced. Parasol in good condition and in accordance with the information available on the site. Assembly and usage instructions are brief; no information, particularly on how to remove the fabric. Problem, the fabric of the parasol has two small holes which I fear will enlarge over time. I will contact customer service about this.
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Response from Mobellia
Hello Martine,
Thank you for taking the time to share your experience.
We are sorry to see that the fabric of your parasol has two small holes. We confirm that you have indeed contacted our after-sales service and that your request is being processed.
A new replacement fabric should be sent to you very soon to definitively resolve this issue.
We thank you for your patience and understanding, and we hope that you will be able to fully enjoy your parasol very soon.
Best regards,
The Mobellia team
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Jean-Louis S.
Rating: 4 out of 5
following a purchase from 17/06/2026
Beautiful products of good quality. Too bad, no delivery/assembly options upstairs like other furniture sites
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Michele L.
Rating: 3 out of 5
following a purchase from 15/06/2026
The garden furniture ordered was supposed to be delivered in 6 packages. I received three the day before yesterday, 2 yesterday, and for the 3rd which contains the Calvi 3-seater sofa, it is unknown... the delivery method is therefore a big problem!
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Response from Mobellia
Hello Michel,
We are sincerely sorry that your delivery did not go as we expect from our carrier. We apologize for this situation.
Regarding the last package containing the Calvi 3-seater sofa, a search is currently underway with our carrier to locate it. We hope to provide you with an answer very quickly.
If this package cannot ultimately be found, we would of course proceed with the shipment of a new sofa, so that your order is complete as soon as possible.
Thank you for your patience and understanding.
Best regards,
The Mobellia team
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Maricarmen R.
Rating: 3 out of 5
following a purchase from 13/06/2026
the cushions arrived unstitched
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Response from Mobellia
Hello Mari Carmen,
We are very sorry that the cushions arrived unstitched and we apologize for the inconvenience caused.
Please do not hesitate to contact our after-sales service to report any issues. Our team will be happy to review your case and offer you a solution as soon as possible.
Best regards,
The Mobellia team
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Sandrine W.
Rating: 2 out of 5
following a purchase from 13/06/2026
Delivery text at 6am for a delivery between 8am and 2pm the same day!
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Response from Mobellia
Hello Sandrine,
We apologize for this very short notice from the carrier. We completely understand that this may have been inconvenient.
However, we are pleased that our after-sales service was able to intervene quickly to find a solution to your delivery problem.
Thank you for your understanding and we hope you are fully enjoying your furniture.
Best regards,
The Mobellia team
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Andreas H.
Rating: 4 out of 5
following a purchase from 09/06/2026
It's a shame that the shipping only delivers to the edge of the property. Gene would pay more.
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Emmanuel H.
Rating: 4 out of 5
following a purchase from 12/06/2026
Here is my Mobellia experience. I bought a Murano table 240x120 in May. I waited until June to open the box... and I discovered a huge impact. The company Mobellia accepted an exchange without any problem. A week later, I received the second table. This time I looked at the box before unloading. I noticed three holes, and through one of them... an impact on the top! I refused the table. I contacted Mobellia who accepted without any problem to send a third table! A week later I received the third table. I checked the box again... another hole through the box! The friendly and understanding delivery person agreed that I unpack the table! Yet another small impact on the top! Nevertheless, I accepted the table, tired of so many setbacks. Summary: beautiful table, impeccable customer service. But with too many intermediaries during deliveries, I would advise Mobellia to pack their tables much better.
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Jean-Francois S.
Rating: 2 out of 5
following a purchase from 02/06/2026
Hello, this is not what I wanted. I received it too large. Thank you.
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Response from Mobellia
Hello Jean-François,
We are sorry that the covers do not meet your expectations.
To date, we have not received feedback from other customers indicating that the covers were too large. Furthermore, we have not found any message from you reporting this issue.
If you believe you have received an unsuitable product, we invite you to contact our after-sales service at [email protected], attaching photos of the cover installed on your furniture as well as your order number. We will then be able to verify the situation and provide you with an appropriate solution.
Best regards,
The Mobellia team
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VERONIQUE P.
Rating: 4 out of 5
following a purchase from 22/04/2026
Very aesthetic and comfortable living room. We will see in use regarding the durability of the cushions. Be careful, it takes two people to put on the cushion covers which are very fitted and difficult to put on. Kudos to the after-sales service, you were very responsive in sending us the 4 missing legs of one of the sofas. It's appreciated to have a person on the phone who addresses the problem immediately.
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claire T.
Rating: 2 out of 5
following a purchase from 03/06/2026
Very bad customer experience regarding delivery and tracking (3 days stuck at home in total). Even though we are satisfied with the table and chairs ordered, we will not return to this site given the mediocre quality of the carrier and the after-sales service tracking from Mobellia, from whom we are still waiting for the email informing us of the rescheduling day......if you want customer feedback regarding the quality of the furniture, there are a few things that clearly need to change! (The carrier and the reliability of the online staff).
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Response from Mobellia
Hello,
We are sorry that your delivery experience did not meet your expectations, despite your satisfaction with the quality of the table and chairs received.
After checking, your order was placed on June 3, shipped on June 4, and fully delivered on June 9, which is within the timeframes specified in our sales conditions. However, we understand your dissatisfaction, as the carrier initially announced a delivery on June 6 before postponing it to June 8 (with June 7 being a Sunday), and then delivered an incomplete order. This situation is indeed regrettable and beyond our control.
As is often the case when a package is missing from a delivery, the missing item was represented on the very next working day, which was June 9. Throughout this period, our customer service remained at your disposal and responded to your requests. Our teams also contacted the carrier several times to expedite the resolution of this situation and obtain the delivery of the missing package as soon as possible.
That is why we are somewhat surprised by your assessment of our after-sales service, which has been mobilized throughout your case to assist you and liaise with the carrier.
We do take note of your comments regarding delivery tracking and will pass them on to our logistics partner to further improve our customers' experience.
Best regards,
The Mobellia team
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Fabien G.
Rating: 2 out of 5
following a purchase from 30/05/2026
Disappointed because the product does not match its description on the site!
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Response from Mobellia
Hello,
We are sorry to hear that the table did not meet your expectations.
If the product does not suit you, you certainly have the option to return it in accordance with our return policy. Our team is at your disposal to assist you in this process and answer all your questions.
Do not hesitate to contact our customer service, who will be happy to help you find a suitable solution.
Best regards,
The Mobellia team
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Christine T.
Rating: 3 out of 5
following a purchase from 23/05/2026
Hello, the table I received is very nice when opening the package on the floor; however, at almost 100kg it was impossible for us to get it onto my terrace. The delivery person even had difficulty lowering the package without dropping it. So today, a week later, the package is still on the ground floor and I cannot use my table. I regret that this weight inconvenience was not prioritized because I would have bought a lighter model.
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Response from Mobellia
Hello,
Thank you for your feedback and we are delighted to hear that you like the table.
However, we completely understand your disappointment regarding the handling required to install it on your terrace. To help our customers in their choice, the weight of each product is indicated in the detailed specifications of our product sheets. In the case of your table, its weight is 60 kg, which gives it excellent stability and great durability over time.
We are nonetheless sorry if this information was not sufficiently visible at the time of your order. Your comment is valuable and helps us think about the best way to highlight the important characteristics of our products.
Our customer service remains at your disposal if we can provide you with assistance or advice to facilitate the installation of your table.
Best regards,
The Mobellia team
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Pascal A.
Rating: 4 out of 5
following a purchase from 23/05/2026
Easy order, quality product. Very fast delivery. Slight downside on the respect of the delivery slot but not Mobelia's fault.
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Nicole G.
Rating: 2 out of 5
following a purchase from 20/05/2026
Plastic parts arrived broken, I reported it but received no response from the store!!!
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Response from Mobellia
Hello,
We are sorry for the inconvenience regarding the damaged parts that arrived.
After verification, a solution has indeed been provided for your request and the necessary elements have been taken care of by our after-sales service. We want to assure you that customer satisfaction remains our priority.
Our customer service team is of course at your complete disposal for any further questions or assistance you may need.
Best regards,
The Mobellia team
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Pascale B.
Rating: 4 out of 5
following a purchase from 12/05/2026
No problem with the table but the box arrived damaged. The impacts received during transport bent a support bar of the extension. It doesn't seem to affect the functioning of the item but it's a shame that special attention is not given to the transport of this type of product.
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CAROL V.
Rating: 4 out of 5
following a purchase from 02/05/2026
Very beautiful Monte Carlo sofa, impeccable quality and great comfort, easy assembly, very well thought out packaging. The only downside is the delivery; the option for delivery into the room of your choice would be appreciated. I was alone and the delivery person left it on the street and not in the lobby of my building. I had to load the sofa into the back of my car to bring it up to my building, then unpack everything to be able to bring the sofa up to my apartment... when you pay a certain price for a sofa, the delivery should match the product sold.
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Ashley B.
Rating: 2 out of 5
following a purchase from 26/04/2026
The wrong colour corner unit was sent and the zippers on the cushion covers are not strong, one was delivered broken. Delivery was very poor - no communication from the carrier or prior notice of when it will arrive. The product itself is OK but I’m not sure it warrants the very high price. At present none of my issues have been resolved, which is concerning as I’m yet to hear back, so I cannot enjoy my furniture yet. Not a great experience so far I’m afraid
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Response from Mobellia
Dear Ashley,
Thank you for your feedback. We are sorry that your initial experience did not meet your expectations.
We would like to reassure you that all the issues you reported have now been resolved. The necessary actions were taken regarding the incorrect corner unit, the damaged cushion cover zipper, and the delivery-related concerns. We have worked to ensure that everything is now in order so that you can fully enjoy your furniture.
Customer satisfaction is very important to us, and we appreciate your patience while we addressed these matters. We hope that you are now satisfied with the outcome and can enjoy your new outdoor furniture for many years to come.
Kind regards,
The Mobellia Team
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Jenny W.
Rating: 2 out of 5
following a purchase from 26/04/2026
I placed an order with mobellia 10 days ago, I’ve had an acknowledgment on day 2 but have not heard anything since, very disappointed!
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Response from Mobellia
Hello,
Thank you for your feedback, and we’re sorry to hear about your experience.
We understand your concern regarding the lack of updates. Please be assured that we are currently checking the status of your order and will get back to you by email shortly with detailed information.
Thank you for your patience and understanding.
Kind regards,
Mobellia Team
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Joaquin M.
Rating: 4 out of 5
following a purchase from 22/04/2026
The table is exactly what I needed, it's a hassle that the delivery was at street level. Carrying it up the stairs was a bit heavy.
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Sophie S.
Rating: 3 out of 5
following a purchase from 22/04/2026
Fast delivery, quality table but I had to return it at my expense because the color does not match the photos. Please note that the return is at your expense.
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Response from Mobellia
Hello,
Thank you for your feedback and we are delighted that you appreciated the quality of the table as well as the speed of delivery.
Regarding the color, we would like to clarify that the photos presented on our site are made to be as faithful and realistic as possible. However, the visuals are not contractual and several elements can influence the perception of shades: brightness, exposure to sunlight or shade, outdoor environment, but also the settings and calibration of screens (computer, phone, tablet), which can significantly alter the rendering of colors.
In the case of outdoor furniture, these visual variations can be particularly marked depending on natural lighting conditions.
To date, we have not received any feedback indicating a significant discrepancy between the color of the product received and that presented in our photos, which reassures us about the fidelity of our visuals.
Regarding return shipping costs, these are indeed the responsibility of the customer in the case of a return for personal convenience, in accordance with our general sales conditions, accessible before order validation.
We remain at your disposal for any further questions.
Best regards,
The Mobellia team
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Raphael P.
Rating: 4 out of 5
following a purchase from 08/04/2026
Hello, the high table has no foot adjustment for uneven floors and is unstable because there are no control bars for spacing between the legs, the rest is perfect
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Herve et Isabelle G.
Rating: 4 out of 5
following a purchase from 22/03/2026
The sofa is of very good quality and almost assembled except for the legs. Thank you.
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