Customer reviews of Mobellia

Great site, even if as a Shopify developer some steps in the customer journey could be improved.

Very satisfied

had to call the carrier and Mobellia to better organize the delivery. Once this issue was resolved, everything went well (announcement of arrival, time slot, and physical delivery)

Perfect... except for the average quality screws

Beautiful table; BUT FACTORY DEFECT!!!; Some pre-drilled holes for fixing the reinforcement crossbar under the top are reversed compared to the insert nuts provided at each table leg. Replacement of this element requested from Mobellia customer service, remains unanswered to this day, despite a response; "we can offer you the replacement of the concerned parts if necessary, as part of our service commitment". Awaiting this "commitment" in order to resume my rating

Hello The delivery person was infected but the one who assembled the furniture for me was perfect and I love my table and chairs, superb.

Good

After asking the services which protective cover would be suitable for my furniture purchase, following the response received, I ordered the said cover. But this cover does not fit my furniture (wrong dimensions). Moreover, I have not received a response for a possible exchange.!

The surface of the table is excessively delicate for a table, especially for outdoor use. It gets damaged right away.

Unfortunately, the table could not be delivered because the glass top was damaged. The shipping company called us and reported the damage to you. Now I hope that the next delivery arrives quickly and everything is intact.

The table arrived quickly. It had some damage, but the attention was quick and it was resolved.

product meets expectations, fast delivery

Hello, First order on Mobellia, but surely the last. Yes, the delivery is fast. But several quality issues upon receipt, unacceptable at this price level. The customer service is nonetheless responsive and offers solutions. I am waiting to see the realization of these proposals. Yves

Table received quickly, item easy to assemble and meets expectations, however the Mobelia logo is slightly crooked...too bad for the image.

Satisfactory product from an aesthetic point of view but very "light" especially when fully opening the table. To see on the duration.

Good

Defective furniture

2 sun loungers and 2 covers ordered 730€ for the whole! For the price I expect high-end... Finally a poorly explained manual, finishes not always neat and had to straighten support tubes that were bent. As for the covers, they are at least 50 cm too long and impractical

The table arrived broken, with dents.

Ordered a cantilever parasol where it hangs so much thread from the seams it's indecent the finishes for such a brand! And the cover is unmanageable without a ladder!? Need a tutorial or is it a bad joke!??! Extremely perplexed and disappointed!!!

The final delivery depends on what is in stock. If you order a product on "pre-order", it will be delivered with the products in stock... so longer waiting times. The delivery went well in Spain, ultimately but not without difficulty... no message from the carrier and no proactive information from the Mobellia headquarters. Fortunately, we have direct contact with the carrier. The products arrive .. and what a joy! It breathes "the quality of materials" "the ease of assembly" "the protection, the packaging of the products is perfect and safe"... A downside the "made in China" ... The small hassles of delivery are largely forgotten.

Hello, I did indeed receive the order, the products are of the expected quality but there are three defects that I reported, I am waiting for a response from Mobellia to make a definitive statement.

I like the style of the table and it seems sturdy, the chairs are comfortable and light.

Product meets my expectations.

The Amalfi table and the 10 Murano chairs are installed. Nice result and everything looks robust. To see later in daily maintenance

Main table with a scratch I request in return free covers they offer me just one cover for 40 euros while the table costs more than 1000 euros. I await a response from customer service before posting reviews on social networks, your Google listing and Trustpilot

The table looks very nice

Pretty practical table, but one of the chairs is slightly stained and another has a dent on one of the legs

Hello, The package is clean and well made, the table itself seems to be of good quality but upon closer inspection the adjustments are average, the tabletop is smaller than the frame which causes discomfort after a while. Upon unpacking the package, I discovered beads from the slide, sent an email to customer service without a response from them. Disappointed with the quality versus the price of the table

The table arrived damaged, I am waiting for a response to the reporting email.

I only give 4 stars because there are two small scratches on the tray if you want photos I have taken some, I will try to take them again with the bottle delivered with

Monte Carlo sofa superb, but the mattress arrived wrapped in blood-stained packaging. After contacting customer service, a new mattress is supposed to be sent to me. But despite my follow-ups, I still have no news. Unusual for a product promoting high quality.

Fast delivery and well-packaged furniture. The living room is superb but the 2 armchairs are slightly wobbly

Two of the eight chairs arrived with glue.

It is very nice but 2 arrived with some defect.

The table arrived with a damage not due to transport, it left their warehouse damaged!!!

Ease of ordering, availability and quality of products, express delivery. Certainly, the price is a bit high but I recommend.

Overall okay, customer service very helpful. First received the wrong item, then defective. Shipping very slow.

I received my package within the 4-5 days announced, however it was supposed to arrive between 8 and 1 PM and it arrived at 2:30 PM. The delivery person dropped the box, to say the least, leaving the carton behind, refusing to use the pallet jack that was in the truck. Subsequently, he rolled the carton to the house without any apology. Regarding the sofa, I had to help him carry it to avoid using the pallet jack. The sofa was supposed to be delivered to the yard, but the delivery person refused to go an extra 10 meters to get to the side of the house. As for the furniture, although it was very well packaged, it is dented on the top of the backrest of one of the armchairs and the backrest of the sofa is dented. I have the impression that the table must have pressed too hard on the backrest of the sofa... This is furniture that costs a certain price, so I think we should receive flawless furniture. I will make a complaint to the after-sales service and see afterwards.

delivery delay and damaged part, how should we proceed to have the part replaced please