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A
Rating: 5 out of 5
The products are of quality. An impeccable and fast customer service, the staff as well. Thanks again to Léa and I hope to see you next time. Thank you
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Customer reviews of Mobellia
Trust Attestation
9,0
/10
Overall rating: 9,0 out of 10
Based on 1 018 published reviews
Summary of reviews
Mobellia consistently delivers on product quality, with many reviews praising high-end materials, durability, and the visual appeal of sofas, tables, and lounge sets. Customers highlight fast, reliable delivery, precise tracking, meticulous packaging, and efficient, proactive customer service that resolves issues quickly, including replacements for damaged items. The shopping experience is described as straightforward and trustworthy, with clear assembly guidance and smooth fulfillment from order to delivery, along with strong reassurance from the support team and after-sales service. Overall, the store is perceived as serious and professional, offering well-made items and dependable delivery, with positive notes on packaging, ease of assembly, and responsive support.
Reviews 2, 4 and 5 stars
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Rating: 2 out of 5
Delivery text at 6am for a delivery between 8am and 2pm the same day!
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Response from Mobellia
Hello Sandrine,
We apologize for this very short notice from the carrier. We completely understand that this may have been inconvenient.
However, we are pleased that our after-sales service was able to intervene quickly to find a solution to your delivery problem.
Thank you for your understanding and we hope you are fully enjoying your furniture.
Best regards,
The Mobellia team
We apologize for this very short notice from the carrier. We completely understand that this may have been inconvenient.
However, we are pleased that our after-sales service was able to intervene quickly to find a solution to your delivery problem.
Thank you for your understanding and we hope you are fully enjoying your furniture.
Best regards,
The Mobellia team
C
Rating: 5 out of 5
Very good, very fast delivery. Quality furniture
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A
Rating: 4 out of 5
It's a shame that the shipping only delivers to the edge of the property. Gene would pay more.
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A
Rating: 5 out of 5
AS IT IS ADVERTISED VERY CORRECTLY
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J
Rating: 5 out of 5
Perfect
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N
Rating: 5 out of 5
Beautiful quality.
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E
Rating: 4 out of 5
Here is my Mobellia experience. I bought a Murano table 240x120 in May. I waited until June to open the box... and I discovered a huge impact. The company Mobellia accepted an exchange without any problem. A week later, I received the second table. This time I looked at the box before unloading. I noticed three holes, and through one of them... an impact on the top! I refused the table. I contacted Mobellia who accepted without any problem to send a third table! A week later I received the third table. I checked the box again... another hole through the box! The friendly and understanding delivery person agreed that I unpack the table! Yet another small impact on the top! Nevertheless, I accepted the table, tired of so many setbacks. Summary: beautiful table, impeccable customer service. But with too many intermediaries during deliveries, I would advise Mobellia to pack their tables much better.
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C
Rating: 5 out of 5
I highly recommend. Professional, responsive service of great quality. Everything went perfectly from start to finish. Serious team, attentive and very efficient. Thank you for your professionalism!
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M
Rating: 5 out of 5
fast delivery, item as described, tracked delivery and responsive call center
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M
Rating: 5 out of 5
Superb garden lounge. The waiting times were long because the material was out of stock. Upon receipt, I reported a few small issues (different color, chairs compared to armchairs). Mobellia reacted immediately and replaced the defective material that I received two days later. Responsive service, I will not fail to advertise in my circle.
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M
Rating: 5 out of 5
Great furniture, speedy delivery, love it!
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J
Rating: 2 out of 5
Hello, this is not what I wanted. I received it too large. Thank you.
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Response from Mobellia
Hello Jean-François,
We are sorry that the covers do not meet your expectations.
To date, we have not received feedback from other customers indicating that the covers were too large. Furthermore, we have not found any message from you reporting this issue.
If you believe you have received an unsuitable product, we invite you to contact our after-sales service at [email protected], attaching photos of the cover installed on your furniture as well as your order number. We will then be able to verify the situation and provide you with an appropriate solution.
Best regards,
The Mobellia team
We are sorry that the covers do not meet your expectations.
To date, we have not received feedback from other customers indicating that the covers were too large. Furthermore, we have not found any message from you reporting this issue.
If you believe you have received an unsuitable product, we invite you to contact our after-sales service at [email protected], attaching photos of the cover installed on your furniture as well as your order number. We will then be able to verify the situation and provide you with an appropriate solution.
Best regards,
The Mobellia team
F
Rating: 5 out of 5
Very good. I already know this product because I have the table and the chairs. I'm waiting for the invoice that
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K
Rating: 5 out of 5
Stunning furniture, lightweight and easy to clean, perfect table. Super satisfied with the purchase.
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R
Rating: 5 out of 5
The best after-sales service I have ever known. Extraordinary service.
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D
Rating: 5 out of 5
Just as ordered perfect and speedy delivery
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V
Rating: 4 out of 5
Very aesthetic and comfortable living room. We will see in use regarding the durability of the cushions. Be careful, it takes two people to put on the cushion covers which are very fitted and difficult to put on. Kudos to the after-sales service, you were very responsive in sending us the 4 missing legs of one of the sofas. It's appreciated to have a person on the phone who addresses the problem immediately.
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L
Rating: 5 out of 5
The product is of much better quality than when I bought the Calvi set, both in terms of its cushions and covers. It's a shame I couldn't complete the totality because the replacement cushions for 7 seats no longer exist and no solution has been proposed.
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C
Rating: 2 out of 5
Very bad customer experience regarding delivery and tracking (3 days stuck at home in total). Even though we are satisfied with the table and chairs ordered, we will not return to this site given the mediocre quality of the carrier and the after-sales service tracking from Mobellia, from whom we are still waiting for the email informing us of the rescheduling day......if you want customer feedback regarding the quality of the furniture, there are a few things that clearly need to change! (The carrier and the reliability of the online staff).
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Response from Mobellia
Hello,
We are sorry that your delivery experience did not meet your expectations, despite your satisfaction with the quality of the table and chairs received.
After checking, your order was placed on June 3, shipped on June 4, and fully delivered on June 9, which is within the timeframes specified in our sales conditions. However, we understand your dissatisfaction, as the carrier initially announced a delivery on June 6 before postponing it to June 8 (with June 7 being a Sunday), and then delivered an incomplete order. This situation is indeed regrettable and beyond our control.
As is often the case when a package is missing from a delivery, the missing item was represented on the very next working day, which was June 9. Throughout this period, our customer service remained at your disposal and responded to your requests. Our teams also contacted the carrier several times to expedite the resolution of this situation and obtain the delivery of the missing package as soon as possible.
That is why we are somewhat surprised by your assessment of our after-sales service, which has been mobilized throughout your case to assist you and liaise with the carrier.
We do take note of your comments regarding delivery tracking and will pass them on to our logistics partner to further improve our customers' experience.
Best regards,
The Mobellia team
We are sorry that your delivery experience did not meet your expectations, despite your satisfaction with the quality of the table and chairs received.
After checking, your order was placed on June 3, shipped on June 4, and fully delivered on June 9, which is within the timeframes specified in our sales conditions. However, we understand your dissatisfaction, as the carrier initially announced a delivery on June 6 before postponing it to June 8 (with June 7 being a Sunday), and then delivered an incomplete order. This situation is indeed regrettable and beyond our control.
As is often the case when a package is missing from a delivery, the missing item was represented on the very next working day, which was June 9. Throughout this period, our customer service remained at your disposal and responded to your requests. Our teams also contacted the carrier several times to expedite the resolution of this situation and obtain the delivery of the missing package as soon as possible.
That is why we are somewhat surprised by your assessment of our after-sales service, which has been mobilized throughout your case to assist you and liaise with the carrier.
We do take note of your comments regarding delivery tracking and will pass them on to our logistics partner to further improve our customers' experience.
Best regards,
The Mobellia team
M
Rating: 5 out of 5
Very pleased with the overall experience from ordering, receiving and general enquiry from customer services. Goods were very well packed.
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D
Rating: 5 out of 5
Fast delivery and top-notch customer service
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G
Rating: 5 out of 5
Bornéo range products are very pleasant to use and a real customer service for a cushion size issue
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C
Rating: 5 out of 5
Perfect
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G
Rating: 5 out of 5
Happy with our purchase
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F
Rating: 2 out of 5
Disappointed because the product does not match its description on the site!
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Response from Mobellia
Hello,
We are sorry to hear that the table did not meet your expectations.
If the product does not suit you, you certainly have the option to return it in accordance with our return policy. Our team is at your disposal to assist you in this process and answer all your questions.
Do not hesitate to contact our customer service, who will be happy to help you find a suitable solution.
Best regards,
The Mobellia team
We are sorry to hear that the table did not meet your expectations.
If the product does not suit you, you certainly have the option to return it in accordance with our return policy. Our team is at your disposal to assist you in this process and answer all your questions.
Do not hesitate to contact our customer service, who will be happy to help you find a suitable solution.
Best regards,
The Mobellia team
S
Rating: 5 out of 5
Very nice quality, consistent with the photos on the site. Very fast shipping.
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L
Rating: 5 out of 5
Perfect
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T
Rating: 5 out of 5
very satisfied with the table and the service
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C
Rating: 5 out of 5
Simple, quick.
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F
Rating: 5 out of 5
Very nice garden lounge
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E
Rating: 5 out of 5
Everything perfect, packaging, shipping speed, quality…
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C
Rating: 5 out of 5
We are delighted with our purchase. The chairs and cushions are great. Very nice product
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H
Rating: 5 out of 5
very good
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A
Rating: 5 out of 5
Good morning. I have received the order very well, I have only seen some very small dents in the aluminum. But they are there. The packages are very well protected. I also ordered the furniture covers two weeks ago and I have not received a response on when I will receive them. Can you give me more information? Regards
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S
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Superb set. What we liked, the quality of the whole and the speed of delivery. Good company. Very happy
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F
Rating: 5 out of 5
Serious company, delivery times respected
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P
Rating: 5 out of 5
Product conforms to our expectations
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J
Rating: 5 out of 5
Table very well packaged, very heavy package with no handles to lift it
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