Mobellia consistently delivers on product quality, with many reviews praising high-end materials, durability, and the visual appeal of sofas, tables, and lounge sets. Customers highlight fast, reliable delivery, precise tracking, meticulous packaging, and efficient, proactive customer service that resolves issues quickly, including replacements for damaged items. The shopping experience is described as straightforward and trustworthy, with clear assembly guidance and smooth fulfillment from order to delivery, along with strong reassurance from the support team and after-sales service. Overall, the store is perceived as serious and professional, offering well-made items and dependable delivery, with positive notes on packaging, ease of assembly, and responsive support.
We have not set up the goods as yet therefore hard to gauge the quality
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Response from Mobellia
Dear Richard,
Thank you for your review. We appreciate your feedback and understand that it's difficult to assess the quality of the goods until they are set up. If you have any questions or need assistance during the process, please feel free to reach out to us.
Best regards,
The Mobellia Team
J
jean-marc B.
Rating: 3 out of 5
following a purchase from 08/07/2026
I expected better quality for the price
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Response from Mobellia
Hello Jean-Marc,
We are sorry to learn that the quality of the product did not fully meet your expectations.
Our customer service is of course at your disposal to examine any complaint regarding your product. Please do not hesitate to contact our after-sales service so that we can study your request and provide you with an appropriate solution.
Best regards,
The Mobellia team
J
Jean Pierre S.
Rating: 3 out of 5
following a purchase from 18/06/2026
Two deformations on the table (dents) discovered during the assembly of the table
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Response from Mobellia
Hello Jean Pierre,
We are sorry to learn that you noticed two dents on your table during assembly.
In order for us to process your request as quickly as possible, we invite you to contact our after-sales service at [email protected], attaching some photos of the deformations as well as your order number.
Our team will do what is necessary to provide you with a solution quickly.
Best regards,
The Mobellia team
M
Martine R.
Rating: 3 out of 5
following a purchase from 18/06/2026
Delivery on time but not at the foot of my building as announced. Parasol in good condition and in accordance with the information available on the site. Assembly and usage instructions are brief; no information, particularly on how to remove the fabric. Problem, the fabric of the parasol has two small holes which I fear will enlarge over time. I will contact customer service about this.
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Response from Mobellia
Hello Martine,
Thank you for taking the time to share your experience.
We are sorry to see that the fabric of your parasol has two small holes. We confirm that you have indeed contacted our after-sales service and that your request is being processed.
A new replacement fabric should be sent to you very soon to definitively resolve this issue.
We thank you for your patience and understanding, and we hope that you will be able to fully enjoy your parasol very soon.
Best regards,
The Mobellia team
M
Michele L.
Rating: 3 out of 5
following a purchase from 15/06/2026
The garden furniture ordered was supposed to be delivered in 6 packages. I received three the day before yesterday, 2 yesterday, and for the 3rd which contains the Calvi 3-seater sofa, it is unknown... the delivery method is therefore a big problem!
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Response from Mobellia
Hello Michel,
We are sincerely sorry that your delivery did not go as we expect from our carrier. We apologize for this situation.
Regarding the last package containing the Calvi 3-seater sofa, a search is currently underway with our carrier to locate it. We hope to provide you with an answer very quickly.
If this package cannot ultimately be found, we would of course proceed with the shipment of a new sofa, so that your order is complete as soon as possible.
Thank you for your patience and understanding.
Best regards,
The Mobellia team
M
Maricarmen R.
Rating: 3 out of 5
following a purchase from 13/06/2026
the cushions arrived unstitched
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Response from Mobellia
Hello Mari Carmen,
We are very sorry that the cushions arrived unstitched and we apologize for the inconvenience caused.
Please do not hesitate to contact our after-sales service to report any issues. Our team will be happy to review your case and offer you a solution as soon as possible.
Best regards,
The Mobellia team
C
Christine T.
Rating: 3 out of 5
following a purchase from 23/05/2026
Hello, the table I received is very nice when opening the package on the floor; however, at almost 100kg it was impossible for us to get it onto my terrace. The delivery person even had difficulty lowering the package without dropping it. So today, a week later, the package is still on the ground floor and I cannot use my table. I regret that this weight inconvenience was not prioritized because I would have bought a lighter model.
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Response from Mobellia
Hello,
Thank you for your feedback and we are delighted to hear that you like the table.
However, we completely understand your disappointment regarding the handling required to install it on your terrace. To help our customers in their choice, the weight of each product is indicated in the detailed specifications of our product sheets. In the case of your table, its weight is 60 kg, which gives it excellent stability and great durability over time.
We are nonetheless sorry if this information was not sufficiently visible at the time of your order. Your comment is valuable and helps us think about the best way to highlight the important characteristics of our products.
Our customer service remains at your disposal if we can provide you with assistance or advice to facilitate the installation of your table.
Best regards,
The Mobellia team
S
Sophie S.
Rating: 3 out of 5
following a purchase from 22/04/2026
Fast delivery, quality table but I had to return it at my expense because the color does not match the photos. Please note that the return is at your expense.
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Response from Mobellia
Hello,
Thank you for your feedback and we are delighted that you appreciated the quality of the table as well as the speed of delivery.
Regarding the color, we would like to clarify that the photos presented on our site are made to be as faithful and realistic as possible. However, the visuals are not contractual and several elements can influence the perception of shades: brightness, exposure to sunlight or shade, outdoor environment, but also the settings and calibration of screens (computer, phone, tablet), which can significantly alter the rendering of colors.
In the case of outdoor furniture, these visual variations can be particularly marked depending on natural lighting conditions.
To date, we have not received any feedback indicating a significant discrepancy between the color of the product received and that presented in our photos, which reassures us about the fidelity of our visuals.
Regarding return shipping costs, these are indeed the responsibility of the customer in the case of a return for personal convenience, in accordance with our general sales conditions, accessible before order validation.
We remain at your disposal for any further questions.
Best regards,
The Mobellia team
B
BERNARD P.
Rating: 3 out of 5
following a purchase from 26/03/2026
Beautiful table; BUT FACTORY DEFECT!!!; Some pre-drilled holes for fixing the reinforcement crossbar under the top are reversed compared to the insert nuts provided at each table leg. Replacement of this element requested from Mobellia customer service, remains unanswered to this day, despite a response; "we can offer you the replacement of the concerned parts if necessary, as part of our service commitment". Awaiting this "commitment" in order to resume my rating
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Response from Mobellia
Hello,
We sincerely thank you for your feedback and are truly sorry for the inconvenience encountered during the assembly of your table.
We fully understand your disappointment regarding this manufacturing defect and we apologize for this situation. After verification, our after-sales service has indeed taken your request into account quickly and the concerned elements have been dispatched to allow you to finalize your installation under the best conditions.
We remain entirely at your disposal to assist you if needed during the replacement, or for any other questions.
We hope that this solution will bring you complete satisfaction and thank you again for your patience and understanding.
Best regards,
The Mobellia team
L
Latifa K.
Rating: 3 out of 5
following a purchase from 12/03/2026
Hello The delivery person was infected but the one who assembled the furniture for me was perfect and I love my table and chairs, superb.
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Yves B.
Rating: 3 out of 5
following a purchase from 18/07/2025
Hello, First order on Mobellia, but surely the last. Yes, the delivery is fast. But several quality issues upon receipt, unacceptable at this price level. The customer service is nonetheless responsive and offers solutions. I am waiting to see the realization of these proposals. Yves
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Response from Mobellia
Hello,
Thank you for taking the time to share your experience with us. We are delighted to learn that you appreciated the speed of delivery as well as the responsiveness of our after-sales service. However, we sincerely regret that the quality of the products did not meet your expectations.
Rest assured that we take your comments very seriously and do everything possible to improve our services. We hope that the proposed solutions will have met your expectations and that you will give us another chance in the future.
Best regards,
The Mobellia team
J
Jean-Marie M.
Rating: 3 out of 5
following a purchase from 31/03/2025
Hello, The package is clean and well made, the table itself seems to be of good quality but upon closer inspection the adjustments are average, the tabletop is smaller than the frame which causes discomfort after a while. Upon unpacking the package, I discovered beads from the slide, sent an email to customer service without a response from them. Disappointed with the quality versus the price of the table
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Response from Mobellia
Hello,
Thank you for your feedback and for taking the time to share your experience.
We are sorry to hear that the table does not fully meet your expectations. Regarding your message about the beads from the slide, our customer service has indeed responded to you, but we are still waiting for your reply in order to proceed with your request.
Please feel free to check your emails (including your spam folder) and get back to us as soon as possible. We remain at your disposal to resolve this issue as quickly as possible.
Best regards,
The Mobellia team
B
Beat J.
Rating: 3 out of 5
following a purchase from 23/07/2024
I received my package within the 4-5 days announced, however it was supposed to arrive between 8 and 1 PM and it arrived at 2:30 PM. The delivery person dropped the box, to say the least, leaving the carton behind, refusing to use the pallet jack that was in the truck. Subsequently, he rolled the carton to the house without any apology. Regarding the sofa, I had to help him carry it to avoid using the pallet jack. The sofa was supposed to be delivered to the yard, but the delivery person refused to go an extra 10 meters to get to the side of the house. As for the furniture, although it was very well packaged, it is dented on the top of the backrest of one of the armchairs and the backrest of the sofa is dented. I have the impression that the table must have pressed too hard on the backrest of the sofa... This is furniture that costs a certain price, so I think we should receive flawless furniture. I will make a complaint to the after-sales service and see afterwards.
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Response from Mobellia
Hello Beat, we are sorry to hear about your delivery experience that does not meet our usual quality standards. We take note of your comment regarding the condition of the furniture and invite you to contact our after-sales service for a quick handling of your complaint. We are constantly working to improve our services and thank you for your feedback. Best regards, the Mobellia team.
N
Nicolas B.
Rating: 3 out of 5
following a purchase from 20/07/2024
delivery delay and damaged part, how should we proceed to have the part replaced please
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Response from Mobellia
Hello,
We are sorry to learn that your order arrived damaged. However, it seems that we have not received a message from you regarding this issue. We invite you to contact us by email at [email protected] so that we can proceed with the replacement of the defective part.
Best regards,
The Mobellia team
S
SERGE S.
Rating: 3 out of 5
following a purchase from 07/04/2024
My order 1 round Bali table and 6 Portofino chairs. Delivery without problems, items conform to the description. But 1 chair is wobbly. Reported the defect and sent photos. No response despite several follow-ups. This is not serious at all. I do not recommend
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Response from Mobellia
Thank you for sharing your experience with us. We are sincerely sorry to learn that one of your Portofino chairs had a problem. However, as soon as we received your message, we took immediate action to remedy it. We quickly organized the replacement of your chair. We hope you are now fully enjoying your chairs.
Best regards,
The Mobellia team
M
Marie D.
Rating: 3 out of 5
following a purchase from 02/02/2024
Part of the tube was delivered damaged. It looks like it has already been used. If we could get a replacement part, it would be appreciated. Best regards, Maie Daudignac
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Martine B.
Rating: 3 out of 5
following a purchase from 10/01/2024
Slightly damaged furniture (wobbly armchair) certainly during transport!
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Eric C.
Rating: 3 out of 5
following a purchase from 11/10/2023
A plastic cap was missing on the top of a chair's backrest.
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Bernard D.
Rating: 3 out of 5
following a purchase from 29/07/2023
To be checked in use!
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Carole A.
Rating: 3 out of 5
following a purchase from 12/07/2023
As I explained in the review requested from the carrier, the product is very beautiful but the carrier was the worst one could imagine
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Response from Mobellia
Thank you for your review. We are sorry that the delivery service did not meet your expectations. We will make sure to pass on your comments to the transport company.
C
Charlotte B.
Rating: 3 out of 5
following a purchase from 07/06/2023
Given the price of my parasol, I expected to receive it without defects; it is damaged, rubbed on one part... frankly disappointed
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Response from Mobellia
Hello, thank you for your feedback. We contacted you following your comment. Indeed, if you do not share your disappointment with us, we cannot guess it. But we are glad to have found a solution together and we hope you will now fully enjoy your furniture.
S
Sandrine C.
Rating: 3 out of 5
following a purchase from 07/05/2023
We are waiting for a response from customer service regarding a defective chair. Bad luck for our first order.
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Response from Mobellia
Hello,
We are sincerely sorry for this inconvenience. However, we have taken the necessary steps as quickly as possible to replace the defective part. We hope you are now fully enjoying your armchairs.
Best regards,
The Mobellia team
S
sylvie V.
Rating: 3 out of 5
following a purchase from 19/04/2023
Correct products but some elements were missing to assemble them
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Response from Mobellia
Hello, thank you for your feedback. We are sorry for this inconvenience. The missing screws have been sent to you, and we hope you are now fully enjoying your furniture. Best regards, The Mobellia team
G
Gwenn M.
Rating: 3 out of 5
following a purchase from 03/04/2023
I am very happy with my purchases but a big downside on the delivery. Packages arrived open, unpleasant delivery people. It's a shame because it spoils a bit.
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Response from Mobellia
Hello, thank you for your feedback.
We are sorry to hear that the delivery was disappointing and we will not fail to remind our partner transport company to take better care of its services.
Best regards,
The Mobellia team
J
JEAN-CLUDE H.
Rating: 3 out of 5
following a purchase from 17/10/2022
Problem with the IT of the Mobellia Company, I could not order from my PC and had to wait for the problem to be resolved. Then there was a misunderstanding regarding the VAT announcement.
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Response from Mobellia
Dear Sir,
As explained, it was not an IT problem with our website but your postal address was simply not recognized by our system. However, we took the necessary steps as quickly as possible, taking care to ask you about the urgency of your order.
As for the VAT, we are once again sorry that you did not know it is mandatory on this type of consumer goods. That being said, no surprise since it is already included in the entirety of our selling prices and detailed in our invoices.
Best regards,
The Mobellia team
P
Philippe L.
Rating: 3 out of 5
following a purchase from 12/08/2022
GOOD, BUT... beautiful set table and 6 chairs but despite perfect packaging, 3 out of 6 chairs received had defects in the paint, one of the 3 chairs had no paint at all in one spot, and the table top had some scratches. Commercial gesture granted after negotiation; mixed review;
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Response from Mobellia
We are sincerely sorry that you were not completely satisfied with your purchase. We are constantly working to improve the quality of our products and ensure you the best possible experience.
We have actually found a solution together and we hope you are now fully enjoying your garden furniture.
Best regards,
The Mobellia team
L
Louis W.
Rating: 3 out of 5
following a purchase from 12/07/2022
If I only gave 3 stars out of five, it's because I thought the furniture was made in France while it comes from China according to the labels on the packaging. The Mobellia site specifies: < >
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Response from Mobellia
Dear Sir, Mobellia is a French company but has never claimed to manufacture its products only in Europe. Indeed, we seek expertise wherever it is found. We understand that you are satisfied with the products themselves. Best regards, the Mobellia team
A
Anne Emmanuelle R.
Rating: 3 out of 5
following a purchase from 06/06/2022
The delivery people leave the package at the gate. When you are alone at home it is complicated. It would be good to offer an installation/assembly service (even for a fee) for customers who are alone or sick
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Response from Mobellia
Dear Madam,
We completely understand and it is an option we wish to offer to our customers.
We are working on its implementation in the medium term.
Best regards,
The Mobellia team
F
FREDERIC L.
Rating: 3 out of 5
following a purchase from 27/05/2022
Too bad I had to insist with customer service just to get a proper invoice...
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Response from Mobellia
Dear Sir,
We are sincerely sorry for the inconvenience caused. Since it is not so simple legally to modify an already issued invoice, we took a moment to see how to do what is necessary, at your request, and resolved it in the morning.
Best regards,
The Mobellia team
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