The online store Mon Coin Santé is highly praised for its efficient and prompt service, with many customers noting rapid delivery times that often exceed expectations. Orders frequently arrive in excellent condition, highlighting the care taken in packaging and handling. The ordering process is described as straightforward, with effective tracking options that keep customers informed throughout. Customer support receives accolades for being responsive and helpful, reinforcing a sense of reliability and trustworthiness in the service provided.
More than 1 week to send me the order, on the pretext of bank holidays! But the order was cashed the same day and immediately put into preparation. So I couldn't cancel it.\nBesides, you didn't even have the courtesy to reply to my email, on the contrary, you quickly shipped by way of reply.There are products I didn't want any more because I had to help myself out in 1 pharmacy in town, which I was counting on since when I ordered, shipment within 24 hours was indicated. And so much the better if my opinion is posted, other consumers will get to know you!
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Rating: 1 out of 5
I have been debited but have received nothing.
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Rating: 1 out of 5
For a first try, I was very unhappy, because with another supplier the product arrived in cold packaging, as recommended by the manufacturer, and not a simple plastic pouch. So you won't be seeing me again.
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Rating: 1 out of 5
Still waiting for my order !!!!
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Rating: 2 out of 5
Ordered online at the end of November, package shipped on December 4 and December 7, 2017 package still not received, I will no longer order from this site, very disappointed.
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Rating: 2 out of 5
Difficulty collecting parcel from post office Notice of dispatch and arrival at post office different
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Acheteur vérifié
Rating: 2 out of 5
For my first order on this site placed on 18/09/2017 still not received to date 27/09/2017.No information (approximate date of shipment) provided for this one.Having other products to order I could have them attached to this one given the shipping time that would have saved me additional postage.Very disappointed by this first experience.
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Rating: 1 out of 5
You didn't deliver anything you were out of stock for lacrigel \nDo you have the lacrinorm gel I need 15 tubes \nThank you
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Rating: 2 out of 5
Your site sucks. Very difficult to navigate
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Rating: 1 out of 5
transport costs too high.
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Rating: 2 out of 5
forgot a product!!!
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Rating: 1 out of 5
Too expensive
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Acheteur vérifié
Rating: 1 out of 5
BAD
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Rating: 2 out of 5
An item marked in stock was in fact sold out, and there was another error in the preparation of the parcel (a small box for a large one paid for). I had to contact them and prove my good faith with a photo, and they made no commercial gesture. I wasn't even offered an exchange, just a refund for half the large box. That's just not serious.
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Acheteur vérifié
Rating: 1 out of 5
Ordering on Monday and receiving it on Saturday takes too long. There are other sites where in 48 h you have your order with follow-up of the state every 4 h, without having an excessive port (5,90€). That's neglect ***. I wouldn't recommend this site.
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Acheteur vérifié
Rating: 1 out of 5
I have received my order, there is an error in the products delivered: the 3 bottles of 60 tablets ordered have been replaced by bottles of 60 capsules. The composition and dosage are different. So I contacted the site by e-mail. \It's been 6 full days and still no response to my request for an exchange. I have no proof to the contrary so far.
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Acheteur vérifié
Rating: 2 out of 5
note: 2/5 because as far as I'm concerned, drugs are limited to 1 copy per order...
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Rating: 2 out of 5
I've been waiting for a reply since Sunday about a refund for undelivered products. A handwritten note on the invoice informs me of this shortage and announces a refund, and in my e-mail I asked what the method of refund was.
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Acheteur vérifié
Rating: 1 out of 5
Null. your site does not work.\n0 star even if choice not proposed.. since non-existent service.
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Response from Mon coin santé
Hello,Thank you for your testimonial. We are surprised by the fact that our site does not "work" insofar as you placed your order and received your package without any problems. \nWe also tried to contact you to exchange with you, unfortunately without success. \We remain at your disposal.\nThe MonCoinSanté team
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Acheteur vérifié
Rating: 1 out of 5
Order not collected address error
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Response from Mon coin santé
Thank you for your testimonial. Indeed, you had not indicated the right city. Sincerely,The MonCoinSanté team
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Acheteur vérifié
Rating: 2 out of 5
I'm sorry that the amount to be paid is different from the amount charged. In fact, I was charged for the shipping costs that were advertised as free for orders over €50. This is all the more abnormal, I repeat, as the total amount to be paid did not include shipping costs.
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Response from Mon coin santé
Thank you for your order and comment. Indeed, it's normal. Postage is free for orders of €50 or more for delivery to a relay point. Home delivery is free from €60. This is indicated on the product sheet for each item.\nBien cordialement,\nMarie\n
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Acheteur vérifié
Rating: 1 out of 5
Very dissatisfied. You don't respect shipping and delivery times at all. \You have increased the order threshold for free shipping from €49 to €60!
I placed an order that was supposed to arrive within 48 hours but I haven't received anything, and this isn't the first time. A new payment system is proposed, but no information is given on how it works, what the customer has to do...
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Acheteur vérifié
Rating: 1 out of 5
I cancelled my account with you but I see that you don't understand French. I DON'T WANT TO HAVE ANYTHING MORE TO DO WITH YOU, FORGET MY EMAIL ADDRESS OTHERWISE I'LL HAVE TO INFORM THE CNIL, IS THAT CLEAR OR NOT???
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Response from Mon coin santé
Hello Madam,You have been unsubscribed, following your request, in time. You received an email from EKOMI following your order to evaluate our services. This is an automatic email that we could not prevent from being sent. Please accept our apologies for the inconvenience. \Best regards Denis Louvegnies
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Acheteur vérifié
Rating: 1 out of 5
lack of information on the site. It was not specified that homeopathy tubes are not single-dose. As a result, I ordered too many tubes. Of course, you can't return them because they're medicines. What's more, they don't reply to e-mails...
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Response from Mon coin santé
Thank you for your comment. However, it is not correct.\nWe sell either granule tubes or dose tubes and this is clearly indicated in the very name of the product. Furthermore, we replied to your ticket on 14/10 at 16:39. We remain at your disposal.
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Acheteur vérifié
Rating: 1 out of 5
Your discount coupons don't work or are ridiculous, the loyalty points are non-existent or ridiculous. Never any small gifts like most of your competitors, even just one or 2 small samples, that's always a pleasure! ................
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Response from Mon coin santé
Thank you for your comment. You're right, loyalty points are non-existent on medicines and homeopathy; it's French law. As for parapharmacy, our discounts of €5 or more are always appreciated by our customers. But perhaps you don't receive our offers? Sincerely,Denis from MonCoinSanté
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Acheteur vérifié
Rating: 2 out of 5
I'm disappointed because it won't even hold an effervescent efferalgan because the box is too small.
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Acheteur vérifié
Rating: 2 out of 5
Out of 3 products ordered, an order preparation error on one of them. Product received not conforming to order. Mail left in mailbox with no reply to date.
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Response from Mon coin santé
Hello, you're right, we didn't process your request in time. We have now taken the necessary steps to correct our error.
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Acheteur vérifié
Rating: 1 out of 5
does not respect deadlines, does not warn in case of supply problems and takes a long time to reimburse.
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Acheteur vérifié
Rating: 1 out of 5
#NAME?
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Response from Mon coin santé
Thank you for your feedback. With over 6,000 products and also selling to pharmacies, we are not immune to stock errors. Please accept our apologies.\nWe remain at your disposal.\nDenis Louvegnies
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Acheteur vérifié
Rating: 1 out of 5
Out of stock and not indicated when ordering
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Acheteur vérifié
Rating: 2 out of 5
Tj not collected my order am disappointed
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Response from Mon coin santé
Hello,Thank you for your email. Your parcel was delivered on 16/06. We apologize for the delay. Please do not hesitate to contact us.
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Acheteur vérifié
Rating: 1 out of 5
Delays not respected order placed on the 13th here we are on the 20th still nothing ... no message of information?
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Response from Mon coin santé
Hello Sir,Your parcel left on the 19th and was delivered on the 21st. The email confirming shipment must have gone to your spam folder. We apologize for the delay.\nWe remain at your disposal.\nDenis Louvegnies
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Acheteur vérifié
Rating: 1 out of 5
too many reminders by e-mail, I don't read them anymore, too many make me regret having used your services, you mustn't harass the consumer!!! too bad!
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Response from Mon coin santé
Thank you for your comment. \nWe send promotions to satisfy our customers and are sorry that you feel harassed. \nOn MonCoinSanté we offer the choice of receiving or not receiving the newsletter when creating a customer account. In addition, each of our newsletters includes the words "do not receive any further offers", which you simply click on to unsubscribe. \nWe have just unsubscribed you from the list, you will no longer receive Newsletters. \nWe wish you a very good continuation,\nBien cordial, \nThe MonCoinSanté team
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Acheteur vérifié
Rating: 2 out of 5
I still haven't received my order after 72 hours
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Acheteur vérifié
Rating: 1 out of 5
I placed an order on 22.01.2014, it is now January 31 and to date I have no news of my order. I can only judge the delay since I have not received my package, and the delay is far too long especially since I have received no news by mail of my order. I went several times to my account to see the progress but the order was still being prepared!
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Acheteur vérifié
Rating: 1 out of 5
I placed an order N° ****** on your site on 12/12 to have products for the arrival of my vacations and to survive against mosquitoes!\nYou announced to me by Email :\nMode of delivery :La Poste - Free delivery charges - Colissimo against signature (48/72 h) \nSuper! Still no parcel! \nI call this incompetence.\nSo as soon as it arrives it will leave again and I ask you to reimburse me.
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Response from Mon coin santé
Thank you for your testimonial. The 48/72h delivery times are for metropolitan France only. In your case, you are shipping to Guadeloupe, so these delivery times are obviously not the same. We will of course reimburse you upon receipt of your return package.
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Acheteur vérifié
Rating: 2 out of 5
I had asked for a shipment WITHOUT FOLLOW-UP ...by the POste !! ...And this was not respected : With Follow-up ....donc Avis de passage , et dplmt à la POste .....!! For 30 years, pharmacies have been preparing my orders by Tel , before picking them up .... So, I haven't found any advantage. \nIn the building, the letter carriers have access to the B A L , and drop the orders in. That's what I wanted ..... I'm very disappointed!
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Response from Mon coin santé
Hello, we have a policy based on quality of service and do not offer untracked shipping on our site. You have therefore not been able to choose this type of shipment. \Best regards, The MonCoinSanté team
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Acheteur vérifié
Rating: 2 out of 5
Order placed on a Friday afternoon and received the following Friday. !!!!!! Delivery time much too long.
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Response from Mon coin santé
You ordered on Friday evening, we shipped the package on Monday since the Post Office does not ship on weekends. The Post Office has delivered late and we are sorry. \Thank you for your feedback.
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Acheteur vérifié
Rating: 2 out of 5
Far too long: 8 days between order and delivery! (excluding weekends, of course...)
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Response from Mon coin santé
Thank you for your order and testimonial. You're right, it's taking far too long. We shipped your order on time and the Post Office took more than 5 days to deliver! We remain at your disposal.
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