Customer reviews of Mon coin santé

Difficulty collecting parcel from post office Notice of dispatch and arrival at post office different

Your site is very slow and doesn't load well. It's annoying and discouraging. Small cafeaux like echantilons like other signs would be welcome.

For my first order on this site placed on 18/09/2017 still not received to date 27/09/2017.No information (approximate date of shipment) provided for this one.Having other products to order I could have them attached to this one given the shipping time that would have saved me additional postage.Very disappointed by this first experience.

Processing and shipping time far too long (48 hours to prepare an order and deliver it to the carrier).

Delivery times too long

I'm quite satisfied with the offer (despite being out of stock at times); very satisfied with the delivery: (content and speed) BUT A BIG PROBLEM WITH YOUR WEBSITE WORKING AT THE TIME OF ORDERING: last time I had to try 3 times, this time 4! What's really distressing is that the problem occurs at checkout when we've already entered our credit card details. And when we want to contact you, the e-mail doesn't go through! And there's often a PROBLEM AT THE PRODUCT SEARCH TIME too: if your system is to be believed, you don't have any of the products we're looking for, and we have to scroll through numerous pages to discover that you do in fact have what we're looking for. IN BRIEF: the time it takes to search and the potential risks at checkout are likely to become prohibitive and may prompt people to look elsewhere.\nHappy to have finally been able to share my problems.\nThanks

Drug noted as available and not available not up to date

Postage too expensive, but the site is great

No more "relais colis" delivery, which is a shame because it's a good service.

disappointment in the sense that i placed an order on a friday morning, but it was only recorded on sunday. therefore, the shipment was delayed and outside the 48h timeframe promised... \net the tracking emails are not very systematic... i received the confirmation email after i had picked up the package... \nsinon, the products were as i had ordered and everything was in good condition.

Your site sucks. Very difficult to navigate

forgot a product!!!

Not easy to order.

good impression during the telephone contact and very happy with the speed with which the product was sent (olivafix)) and also with the commercial gesture: extra tubes..and above all I use it with pleasure and in complete confidence with the certainty that I'm not poisoning myself with it! my best regards. ***\n

Website badly done, very long. No products. No gifts.

Fine, but shipping costs fluctuate from week to week... 5.90 euros for a tube at 4.50 euros.... that's a lot :(

An item marked in stock was in fact sold out, and there was another error in the preparation of the parcel (a small box for a large one paid for). I had to contact them and prove my good faith with a photo, and they made no commercial gesture. I wasn't even offered an exchange, just a refund for half the large box. That's just not serious.

I made a reply to their email indicating the problem and no call from them nor email reply.

Bonjour c'est un peu compliqué pour accéder au site et à trouver le code

note: 2/5 because as far as I'm concerned, drugs are limited to 1 copy per order...

I think it's a shame that some popular products are out of stock for so long, while others have seen substantial price rises. Ex: creme lavante BEBEBIAFINE out of stock for at least 4 months.\nPommade BEPANTHENE SENSICALM eczema strong price increase. Thank you for your interest in this request. Best regards, ***

I've been waiting for a reply since Sunday about a refund for undelivered products. A handwritten note on the invoice informs me of this shortage and announces a refund, and in my e-mail I asked what the method of refund was.

Hello,Once again, I am disappointed with your service. The delivery time was too long. I had to call to find out why. Your reasons were acceptable, but not the lack of communication about the delay. You know how to contact us to make offers, and I believe that notifying us of a delay in delivery is very simple.

Compliant products but delivery at a charge or Chronopost 15 kilometers away.\nFree Chronopost home delivery should be available above a certain threshold (30 euros?).

Too bad we don't want to inform you about the restocking of certain products (unavailable for several months) / Prices could be a little lower.

I was disappointed when I received my order, I had ordered 3 boxes of 210g of galactogil granules and I received 3 boxes of 24 sachets of galactogil lactation, it's not the same thing and it's not what I wanted.

Very disappointed with the delivery, it was scheduled for the 18th and I was delivered on the 21st, this being due to a colissimo problem.

Your website not easy to use under Windows \nBug for payment \nLack of information about why you can not order 3 boxes of ibuprofen for example \n

-prices could be lower than in traditional stores-your site is not very practical, nor very fast

The cėtaphil cream I ordered expires in September 2015; I am very disappointed because I will have to use it fėrimed since I have not finished the current one.it would be nice to know the expiry date before ordering.

A mistake was made concerning a homeopathic tube of Arum maculatum 5CH. The tube should have been green, but the one I received was white!

Fast delivery but little choice in the list of merchants proposed for free delivery => difficulty parking and limited opening hours

I'm sorry that the amount to be paid is different from the amount charged. In fact, I was charged for the shipping costs that were advertised as free for orders over €50. This is all the more abnormal, I repeat, as the total amount to be paid did not include shipping costs.

The website is sorely lacking in ease of navigation, especially the product search engine, which is neither clear nor easy to use. You really have to be motivated to look for your product. Otherwise, delivery is great.

I found the delivery time much too long !!!

It's a pity that for political reasons you stopped sending to Israel, the country where I live, once you sent me a parcel, the second time you refused, citing reasons that don't hold water. As for the people with whom I asked for advice, I can only thank them: trade and politics don't go together.

Delivery time too long

Fast delivery and products in accordance with my order. It is unfortunate, however, that having ordered the Ysomega product in a 30-capsule pack without realizing it, when I was expecting 60 capsules, I ended up paying more than I expected. A little advice when examining my order would have given me complete satisfaction.

fast delivery.\nproblem with the type of shipment: initial choice not respected. the shipment costs chosen at the outset were not respected and I paid the maximum costs. but not being able to correct I still continued with my order.\nthese are only tens of cents but the procedure should be reviewed.

I'm disappointed because it won't even hold an effervescent efferalgan because the box is too small.