The online store Mon Coin Santé is highly praised for its efficient and prompt service, with many customers noting rapid delivery times that often exceed expectations. Orders frequently arrive in excellent condition, highlighting the care taken in packaging and handling. The ordering process is described as straightforward, with effective tracking options that keep customers informed throughout. Customer support receives accolades for being responsive and helpful, reinforcing a sense of reliability and trustworthiness in the service provided.
Out of 3 products ordered, an order preparation error on one of them. Product received not conforming to order. Mail left in mailbox with no reply to date.
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Response from Mon coin santé
Hello, you're right, we didn't process your request in time. We have now taken the necessary steps to correct our error.
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Rating: 3 out of 5
Delivery a little too long, otherwise the site is practical and simple.Perfect for restocking, but not for emergency treatment. I would recommend it to my friends.
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Rating: 3 out of 5
good
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Rating: 3 out of 5
***
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Rating: 3 out of 5
Delay in delivery.
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Rating: 2 out of 5
Tj not collected my order am disappointed
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Response from Mon coin santé
Hello,Thank you for your email. Your parcel was delivered on 16/06. We apologize for the delay. Please do not hesitate to contact us.
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Acheteur vérifié
Rating: 3 out of 5
The only problem was that my parcel was never deposited in my letterbox. I made a complaint and a very competent person was on the line. I have to receive my new parcel.
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Rating: 3 out of 5
Preparation time too long.
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Rating: 3 out of 5
after our first ISOMEGA order, the others were not followed up, I wonder if you received our e-mails!!!!
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Rating: 2 out of 5
I still haven't received my order after 72 hours
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Rating: 3 out of 5
the deadline should have been 48-72 h was not validated because the drug instead of having stopped at these hours arrived only 4 days even more (from 26-02 to 07-03-14!!!!
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Rating: 3 out of 5
Not much to say with only one order. However, there was one thing I didn't like, if you'll forgive me: when you visualize the product, it's not possible to find out what it does, how to take it, etc. There's only a general paragraph. There's only a general paragraph.\nSo, everything went well, and please continue not to impose anything in terms of e-mail, news, info etc... It makes me run away from unwanted things. Thank you, cordially ***
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Rating: 3 out of 5
Not enough samples
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Rating: 3 out of 5
certain products are indicated as being unavailable without any indication of availability.
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Rating: 2 out of 5
I had asked for a shipment WITHOUT FOLLOW-UP ...by the POste !! ...And this was not respected : With Follow-up ....donc Avis de passage , et dplmt à la POste .....!! For 30 years, pharmacies have been preparing my orders by Tel , before picking them up .... So, I haven't found any advantage. \nIn the building, the letter carriers have access to the B A L , and drop the orders in. That's what I wanted ..... I'm very disappointed!
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Response from Mon coin santé
Hello, we have a policy based on quality of service and do not offer untracked shipping on our site. You have therefore not been able to choose this type of shipment. \Best regards, The MonCoinSanté team
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Rating: 3 out of 5
Perfect order processing and preparation. Remote delivery
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Rating: 2 out of 5
Order placed on a Friday afternoon and received the following Friday. !!!!!! Delivery time much too long.
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Response from Mon coin santé
You ordered on Friday evening, we shipped the package on Monday since the Post Office does not ship on weekends. The Post Office has delivered late and we are sorry. \Thank you for your feedback.
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Acheteur vérifié
Rating: 3 out of 5
not enough choice. lacks a lot of products that would interest me.
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Response from Mon coin santé
Please let us know what products you'd like to see on our site. We regularly update our catalog and would be delighted to add them.
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Rating: 3 out of 5
Delivery a little long and packages arrived a little crushed.
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Rating: 2 out of 5
Far too long: 8 days between order and delivery! (excluding weekends, of course...)
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Response from Mon coin santé
Thank you for your order and testimonial. You're right, it's taking far too long. We shipped your order on time and the Post Office took more than 5 days to deliver! We remain at your disposal.
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Acheteur vérifié
Rating: 2 out of 5
Hello,I placed my order on November 10, 9 days ago. To date, I have received neither merchandise nor any information emails concerning the progress of my order. On the other hand, I've received lots of advertising mails, including the 1st one for a Durex ad! Super! icing on the cake, my credit card is debited ... \ndonc yes I confirm; this site is mediocre and as soon as I have a little time I'll look into the problem legally because I do not like being scammed. cordially
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Rating: 3 out of 5
Incomplete order on arrival (2 products missing) ,This suggests that there is no double check during shipment .however following a complaint by phone the reshipment was immediate .
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Rating: 3 out of 5
No better product prices, expensive delivery, but accuracy of product advertised and delivered correct in general.
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Rating: 3 out of 5
I found that delivery took a long time.
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Rating: 3 out of 5
Fast and correct delivery but the box was a little small for my products so some boxes were damaged in transit.
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Rating: 3 out of 5
Good buy, but it doesn't say that you have to buy the tests separately if you fold the machine.
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Response from Mon coin santé
Thank you for your testimonial. It was however written in the short description that the tests are not supplied with the device. We'll put this information in bold so that it's easier to read.\nBien cordialement,\nDenis
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Acheteur vérifié
Rating: 3 out of 5
Due to a deadline problem with a product, the product ordered and paid for was not delivered (which is a sign of seriousness on the part of the site, which warned us by email). However, there was no information concerning the refund of the undelivered product (credit note, refund, deferred delivery, etc.).
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Response from Mon coin santé
Thank you for your testimonial. We have just replied to you by email. Sincerely yoursThe MonCoinSanté team
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Rating: 3 out of 5
a little long to receive the order
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Rating: 3 out of 5
it's a pity that not all products are available fast and careful delivery
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Rating: 3 out of 5
very satisfied very fast shipping,too bad phytalgic is out of stock
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Rating: 2 out of 5
It's been almost a month since I bought this product and there's still no improvement.
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Rating: 3 out of 5
Product corresponds to expectationsPrice correctDelivery time satisfactory
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Rating: 3 out of 5
I rated it average because my first pillbox, the same one, broke after 8 days, so average quality.
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Rating: 3 out of 5
I bought pacifiers and the problem was that the product presentation photos did not show the shape of the pacifier, I had to compare with photos from another site. Otherwise the price was the cheapest
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Rating: 3 out of 5
Good evening, I placed an order and I thought I would receive some samples, but I didn't receive anything. I'm a little disappointed because when I go to the pharmacy they always offer me something and here, nothing!
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Response from Mon coin santé
We would like to thank you for your order, which you have received, and for your testimonial. It does happen that we run out of samples relating to the order placed. Unfortunately, we depend on what the laboratories give us. We will insist that they provide us with more.\nWe remain at your disposal.\nDenis Louvegnies\n
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Acheteur vérifié
Rating: 3 out of 5
good vpc service, except for one product sold which remains extremely expensive for the quantity offered.
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Response from Mon coin santé
Thank you for your message. You are right, some essential oils are expensive even for small quantities. The most expensive is Rose essential oil at 80€ for 2ml only!\nWe remain at your disposal.\nDenis Louvegnies\n
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