Customer reviews of Mon Whisky

The box containing the bottle is damaged while the packaging was intact. Too bad because it's a gift.

Announced deadline not respected

Not great! And on top of that, the label was poorly placed!!

Of the three Barelegs bottles ordered and invoiced, the package only contained one bottle and the delivery note mentioned the delivery and invoicing of three bottles

Although the package was wrapped, the bottle of rum moved a lot in the box. The cork moved and some rum escaped from the bottle, not in large quantities. It's a shame. Otherwise, the order met my expectations. Thank you.

The wrong bottle

Ordered on Thursday, received on Tuesday although I needed it on Saturday and it had to arrive by Saturday at the latest. The order didn't leave your warehouse until Monday.

I'm not satisfied because I asked for d+1 delivery but the order arrived 7 days later.

Hello, I have not received my complete order and I have had no response to my call on their answering machine..so very disappointed. Good day I wrote you this e-mail before our telephone exchanges. I am satisfied with your return and the way you took care of the problem and I recognize your reactivity. Thank you and I will continue to be your customer. Best regards.

I am not satisfied I ordered a bottle of whiskey received cardboard damaged (85 euros) is for a collection I sent a message without response from them

I live in Belgium, and on December 17, 2023, I decided to order a last-minute Christmas present. I chose the Colissimo delivery service. After entering my address, when I finalized my order, it told me that for 11.90 euros, I'd be delivered in 2-3 days. On Thursday December 21, my parcel was supposed to arrive at my home, but Colissimo informed me that it could not be delivered due to an address problem and that it would be returned to sender. I contacted customer service and asked for a refund, as the delivery time had not been respected. I was then told that, according to the delivery conditions (available in the tab at the bottom of the site), Colissimo delivery for Belgium takes between 4 and 8 days. My first disappointment was to inform customer service of this inconsistency between the delivery terms and the time indicated when I confirmed my order, but I should have read the delivery terms and not trusted them. So I continue to wait. As of today, January 17, 2024, I still haven't received my order. After several exchanges with customer service, I understand that there has been a problem with my address (although the address I gave is correct) and that my parcel seems to have been mislaid. The last e-mail I received from them was dated January 9, when they explained that my parcel was apparently on its way back to their depot and that they would keep me informed as soon as they received it. I request a full refund (including delivery costs) for my order. Since then, I've had no further response. I think I've been patient and accommodating enough. I thought I was dealing with a serious merchant. I am extremely disappointed by their responsiveness and lack of proposed solutions. I understand that there can be delivery problems; this has already happened to me with other e-commerce sites, which have always found solutions. It's not up to the customer to suffer, and I find that deplorable. I therefore strongly advise against making any purchases from this site.

I didn't receive my delivery.

What's the point of choosing a collection point, when in the end you drop the parcel off at the collection point of your choice? The one I chose is open on Sundays, not yours. Pick-up is now complicated.

Hello, the bottle is perfect but the delivery is not! I asked for delivery at the post office a few hundred metres from my home and it was delivered to another town.

No loyalty program and chargeable delivery

I order a whisky and receive another version (not as good and not as expensive). So I send an email. Quick and polite reply. I have to send back the bottle I received by mistake and I get my money back. I also get 10% off my next order.... When you're out of stock, you don't send customers anything else. It's a mistake. I can't go anywhere. So I'm forced to keep the unwanted bottle. And to manage to find the right version elsewhere. I'm very disappointed.

Bravo for the speed of delivery, but very bad mark for the price. Friends of mine found this candy for 35 at Monoprix, which is far from being a reference in terms of price. I'm emailing you a photo taken at Monoprix.

I placed an order to have it delivered to a relay point and collected by my brother in Clermont (birthday). Result: apparently they didn't manage to have it delivered to a relay point, and sent it back to the 87, all without telling my brother or me anything about it! I'm trying to get it sent by post to Clermont, or to get my money back, but I don't hold out much hope.

Box of special edition was damaged. Not happy when you buy a bottle of 350!

This review is the modified version of a previous review that the MonWhisky site asked TrustPilot to remove because I referred to a competitor site for one of the points of improvement. This review is completed following a response from MonWhisky, which apparently does not tolerate criticism (rating downgraded due to disagreement over the content of this response).Ordered 3 bottles of rum don papa 7 ans. Delivery time of 48/72h not respected, parcel delivered in 5 days. I confirm that I received an e-mail on Saturday 3 December at 10:09 confirming that my order had been taken into account with a delivery time of 48/72h with no restrictive mention; the parcel was delivered to the 83 courier center on 7 December but was not delivered to my home until 8 December.I also wanted to order 3 bottles of don papa 10 ans, but the site imposed a maximum of one bottle per order, obliging me to repeat the order several times and to pay the delivery costs each time. So I didn't order this delicious beverage from this site, but from another which didn't impose this constraint (MonWhisky objected to the competitor's name being published).

I placed my order on July 08 for a birthday gift. It is now July 15, and the order has still not been given to the carrier!!! I am very dissatisfied!!! Why announce a delivery in 48 hours?

I was supposed to receive my parcel the next day by Chronopost for 19.90 . This was not the case, I received it on Monday instead of Saturday. There's no point in asking for an express parcel. Big disappointment because it was for a birthday that took place on Saturday, I arrived empty-handed ... thank you!

Everything was fine until delivery. Incredible to be delivered so far from home when you don't have a car and you asked for the nearest relay point. To pay so much for delivery and to be badly delivered and not to be reimbursed but to have a voucher to buy again on the same site! No, trust is no longer there.