Customer reviews of Mon Whisky

The box containing the bottle is damaged while the packaging was intact. Too bad because it's a gift.

The bottle leaked during the trip even though a label indicated fragile. A smell of whisky in the box. Too bad for a Christmas gift.

A bit disappointed not to have received the bottles in their original packaging. It's not great for storage and even less for gifting. I am surprised, especially from connoisseurs.

3 items ordered, only 1 received. The 2 missing items were indeed sent within 48 hours after my complaint.

Not great! And on top of that, the label was poorly placed!!

Although the package was wrapped, the bottle of rum moved a lot in the box. The cork moved and some rum escaped from the bottle, not in large quantities. It's a shame. Otherwise, the order met my expectations. Thank you.

You'd have to change carrier because with Colissimo, there's always a delay etc... In short, impractical and unreliable.

Everything is OK, maybe a little long delivery time...

Kommunikation und die Verfügbarkeit verkaufter Artikel ist verbesserungswürdig.

Small problem to order with gift cardproblem of payment

the packaging of the whisky ordered is not identical to the delivery

nothing to say about the prices and delivery times, the only problem I encountered was with the payment, I didn't manage to validate it on the day of subscription, I spent a long time going round and round for a request to accept the general terms and conditions without a box to tick (the highlighted link in the middle of the text sent me to the general terms and conditions without any possibility of acceptance). I managed to validate the next day, but it didn't work on the 1st try, the little acceptance box appeared after several attempts, and I was able to fill in the card references and complete the order. I saw on the internet that other people had had the same problem.

The Whisky is excellent, however I had ordered it with the hope of having both glasses as indicated on the site! No, the glasses delivered are inelegant and will not complement my set. Too bad, update the site

I ordered a box. The box was well packed. Unfortunately a bottle broke. I can not offer the box because it is torn. A bit disappointed.

Hello, the bottle is perfect but the delivery is not! I asked for delivery at the post office a few hundred metres from my home and it was delivered to another town.

No loyalty program and chargeable delivery

Fast delivery. Small problem I received the bottle without its box it was for a gift. They offered to send it to me separately but it was late in the dates to receive it before giving it as a gift. I was offered a discount voucher but never got it.

One of the boxes is damaged

When I received my package, 1 of the 2 glasses inside was broken.

excellent value for money, but too many products are out of stock. The result is a very attractive catalog, but only 3/4 of the products are available.

Many out-of-stock items to be checked for next timeBut fast delivery

Delivery was scheduled between 24 and 72 hours. It took place 6 days later.

Delivery time not respected

I have no complaints about the speed of delivery or the products themselves. However, the packaging of my last order left a lot to be desired. The two bottles were poorly protected individually (I almost broke one of them because it fell out from underneath the box), and the two boxes were placed in the delivery parcel without any padding..... Fortunately everything arrived intact. Best regards. Sébastien

I gave a bottle of Nikka Pure Malt Black whisky to my uncle for Christmas and he really appreciated it. The delivery was fast, the parcel was intact but inside, the box that contained the bottle was torn and dented in a way that could not be related to transport. A pity.

Bravo for the speed of delivery, but very bad mark for the price. Friends of mine found this candy for 35 at Monoprix, which is far from being a reference in terms of price. I'm emailing you a photo taken at Monoprix.

As the product has not yet been delivered, I am unable to respond to this survey.

No problem with ordering and delivery, but the products are very expensive, for example: I ordered a Laphroaig 10 year old whisky for 41.00 euros from Carrefour and the memé was 27.90. I will never order from this site again.

Hello,The packaging, the service was correct, the product was compliant, but the shipping was an unacceptable error! When you request a billing address and a delivery address, the least you can do is be consistent! I asked for a delivery to "another address" and another "name" than mine, as a result, the package was delivered to the right address but to my name ........... total confusion with the sender, the post office, I almost ended up with a complaint on my back ... In the end it is better but not thanks to Monwhisky.fr. I do not think it is a bad box (Monwhisky.fr), but in the future be careful in your shipments!

I did not receive my parcel within the requested 24 hours. The next day I was not available to receive the parcel, so I scheduled a pickup at a post office, and in the end it arrived at my house! Luckily my friend was there to pick it up. What's in the article, no worries thank you.

but the box containing the bottle is in poor condition It's average for a gift

A very good telephone reception, with a super after-sales service I am not disappointed with my purchase but disappointed with the delivery time not respected by the deliveryman. I pay an express delivery and receive my parcel the day after the expected reception after having called the site so that it sends me a new parcel.

My search was directed to a Balvenies Cuban selection and I ended up with a Balvenies caraibben. Impossible to make a claim 3 days before Christmas.

This review is the modified version of a previous review that the MonWhisky site asked TrustPilot to remove because I referred to a competitor site for one of the points of improvement. This review is completed following a response from MonWhisky, which apparently does not tolerate criticism (rating downgraded due to disagreement over the content of this response).Ordered 3 bottles of rum don papa 7 ans. Delivery time of 48/72h not respected, parcel delivered in 5 days. I confirm that I received an e-mail on Saturday 3 December at 10:09 confirming that my order had been taken into account with a delivery time of 48/72h with no restrictive mention; the parcel was delivered to the 83 courier center on 7 December but was not delivered to my home until 8 December.I also wanted to order 3 bottles of don papa 10 ans, but the site imposed a maximum of one bottle per order, obliging me to repeat the order several times and to pay the delivery costs each time. So I didn't order this delicious beverage from this site, but from another which didn't impose this constraint (MonWhisky objected to the competitor's name being published).

Order placed on Sunday, delivery on Thursday still not done. I understand that we are coming up to Christmas time, but the deadlines are not respected.

The site is really well done.One drawback, on arrival, a glass was chipped and no piece in the package. Otherwise, I'm pleased with the delivery time and the quality of the product. Otherwise, I'm pleased with the delivery time and the packaging. Enjoy your shopping and tasting,

As a collector, this is an important factor.

It's a pity that the site's banner announces that postage is "free" on purchases of 150 or more: this is obviously not the case !!!!!

I was supposed to receive my parcel the next day by Chronopost for 19.90 . This was not the case, I received it on Monday instead of Saturday. There's no point in asking for an express parcel. Big disappointment because it was for a birthday that took place on Saturday, I arrived empty-handed ... thank you!

Everything was fine until delivery. Incredible to be delivered so far from home when you don't have a car and you asked for the nearest relay point. To pay so much for delivery and to be badly delivered and not to be reimbursed but to have a voucher to buy again on the same site! No, trust is no longer there.