Mon Whisky consistently delivers fast and reliable delivery with careful, secure packaging that protects items and ensures they arrive in good condition. Customers highlight a wide and attractive selection of whiskies, competitive pricing, and clear, helpful communication from the sales team, contributing to smooth purchasing experiences. The overall experience is described as seamless from order to delivery, with strong satisfaction and repeat purchasing propensity. Packaging is noted as protective, and shipments are often on time or faster than expected, reinforcing trust and reliability.
Everything was fine until delivery. Incredible to be delivered so far from home when you don't have a car and you asked for the nearest relay point. To pay so much for delivery and to be badly delivered and not to be reimbursed but to have a voucher to buy again on the same site! No, trust is no longer there.
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Response from Mon Whisky
We're sorry for the inconvenience but, as we explained to you by e-mail, the initially selected relay point decided to stop accepting parcels, without prior notice. The carrier had no choice but to deliver your parcel to the 2nd nearest relay point. Concerning the reimbursement of the 7.90 shipping costs in the form of a voucher, this is a commercial gesture for this malfunction, beyond our control.
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Emilien
Rating: 4 out of 5
following a purchase from 21/12/2015
Quality service Fast delivery As requested
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Dany
Rating: 4 out of 5
following a purchase from 22/10/2015
no particular problem, a little long for the delivery, but it remains a very good site and I recommend it with pleasure.
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