Customers consistently highlight the exceptional product quality and compliance with descriptions, noting that items received are functional and in excellent condition. Many express satisfaction with the fast and efficient delivery service, often mentioning that packages arrive quickly and well-packaged, contributing to a positive purchasing experience. The reasonable pricing compared to competitors, particularly for used computer hardware, is frequently praised as a significant advantage, reinforcing the value customers feel they receive.
Product conforms and functional, however delivery a little long!!!
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Response from Monsieur Cyberman
Thank you very much for your feedback! We appreciate your feedback on our site and are sorry that delivery took a little longer than expected. We will do our best to correct this and improve our services in the future.
C
Christiane L.
Rating: 2 out of 5
following a purchase from 31/10/2023
the trainsets supplied are unusable
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Response from Monsieur Cyberman
Hello, we're sorry to hear that you're experiencing a problem with your order. We will get back to you to resolve the problem with your order. Sincerely, Vincent.
R
Romain G.
Rating: 3 out of 5
following a purchase from 17/10/2023
The product works, but the first installation menu is in Chinese and not in English.
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Ingrid P.
Rating: 4 out of 5
following a purchase from 11/09/2023
Very good! Fast shipping. Very reasonable price for refurbished, lots of choice. Small downside: no Windows reinstallation CD.
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Response from Monsieur Cyberman
Muchas gracias por su comentario. Nos alegramos de que le hayan gustado nuestros rápidos envíos y nuestros precios para equipos reacondicionados. Nos esforzamos por ofrecer el mejor servicio posible a nuestros clientes y trabajamos constantemente para mejorar nuestra oferta. Podemos proporcionarle los recursos técnicos para crear medios de reinstalación si es necesario.
S
sebastien P.
Rating: 4 out of 5
following a purchase from 07/09/2023
cartridge defective - toner leaking
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Response from Monsieur Cyberman
Hola,
Su comentario parece indicar un problema con un tóner, pero su pedido es de un cable. No dude en ponerse en contacto con nosotros si necesita ayuda.
Saludos cordiales, Vincent.
N
Nabil S.
Rating: 1 out of 5
following a purchase from 05/09/2023
The parcel is still stuck in transit since 09/09/2023? Cdlt
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Response from Monsieur Cyberman
Hola,
Sentimos comunicarle que hay un retraso en la tramitación de su pedido, nos pondremos en contacto con el transportista y nos pondremos en contacto con usted muy pronto.
Saludos cordiales, Vincent.
P
Patrick L.
Rating: 4 out of 5
following a purchase from 15/08/2023
RAS, parcel arrived well, on time (pleasant and smiling deliveryman.) For now it works!!!!
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Response from Monsieur Cyberman
Gracias Patrick, estamos encantados de que tu paquete llegara a tiempo y de que el conductor fuera amable y sonriente. Nos esforzamos por mantener la calidad de nuestro servicio y estamos encantados de que esté satisfecho.
D
Daniel A.
Rating: 4 out of 5
following a purchase from 03/08/2023
Tinkered packaging, it was very difficult to get the SSD out without damaging it.
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Response from Monsieur Cyberman
Hola,
Gracias por su comentario. ¡Revisaré con nuestros empaquetadores para mejorar la calidad de nuestro servicio! Saludos cordiales, Vincent.
P
Pierre V.
Rating: 4 out of 5
following a purchase from 29/07/2023
Product and delivery conform to my request, satisfaction
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LAVALETTE L.
Rating: 1 out of 5
following a purchase from 01/08/2023
Good overall, except for this problem concerning the computer: impossible to activate "Internet Explorer". I am currently taking steps to remedy this problem (remote intervention or return of the product).
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Response from Monsieur Cyberman
Hola,
El ordenador que está pidiendo funciona con Windows XP! Internet Explorer no es capaz de interpretar HTML5! (el estándar actual de Internet). Hemos recibido su mensaje y nos pondremos en contacto con usted. Saludos cordiales, Vincent.
A
ASSANI M.
Rating: 2 out of 5
following a purchase from 27/07/2023
Not suitable for map
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Response from Monsieur Cyberman
Hola,
Lamento saber que el producto no es adecuado para su uso.
Le invito a que se ponga en contacto con nuestro servicio posventa, que estará encantado de ayudarle.
Un cordial saludo, Vincent.
B
Besnard M.
Rating: 2 out of 5
following a purchase from 23/07/2023
The part received did not work, given the low price, I leave ....
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Response from Monsieur Cyberman
Hello,
We're sorry to hear that the processor you've received isn't working for you. It is possible that there is a compatibility problem with your equipment. Please contact our customer support team to discuss your order. Sincerely, Vincent.
N
nicolas K.
Rating: 1 out of 5
following a purchase from 17/07/2023
The player does not work
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Response from Monsieur Cyberman
Hola,
Lamento saber que ha tenido un problema con su pedido. Parece que hemos seguido su solicitud y enviado un artículo de sustitución para su pedido. Si es necesario, nuestro equipo está a su disposición a través del formulario de nuestra página web o por teléfono en el 01 84 17 79 94. Saludos cordiales, Vincent.
D
David J.
Rating: 4 out of 5
following a purchase from 23/06/2023
Order delivered quickly, even if the product was not suitable, easy return, refund pending.
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Response from Monsieur Cyberman
Gracias David por tu comentario y tu nota. Estamos encantados de que haya recibido su pedido rápidamente. En breve nos pondremos en contacto contigo para reembolsarte el dinero. Esperamos que siga utilizando nuestro sitio web en el futuro.
M
Marie C.
Rating: 3 out of 5
following a purchase from 31/05/2023
A computer with 3GB RAM instead of 4. An integrated graphics processor when it wasn't specified (and it was in the hope of an independent graphics processor that I chose this model). A 460GB disk instead of 2 x 160 (too bad for you), a network card that shows my network but that I still haven't managed to connect to, even with cable.
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Response from Monsieur Cyberman
Hola, nuestro servicio postventa se pondrá en contacto con usted en breve para revisar su pedido.
P
patrick G.
Rating: 4 out of 5
following a purchase from 30/05/2023
Equipment arrived safely and in good condition, thank you.
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Response from Monsieur Cyberman
Muchas gracias Patrick por tu comentario y apoyo, estamos encantados de que tu producto llegara en buenas condiciones. Nos esforzamos por ofrecerle una experiencia de cliente satisfactoria y esperamos volver a verle pronto.
C
christophe G.
Rating: 1 out of 5
following a purchase from 23/04/2023
Does not work
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Response from Monsieur Cyberman
Hola,
Lamento saber que ha tenido un problema con su pedido.
Nos pondremos en contacto con usted lo antes posible para garantizar su satisfacción.
Quedo a su disposición.
Atentamente, MrCyberMan.
A
Abdou S.
Rating: 1 out of 5
following a purchase from 16/04/2023
The barrette did not work.
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Response from Monsieur Cyberman
Hola,
Lamento que haya un problema con su pedido.
Le invito a ponerse en contacto con nuestro servicio posventa que seguramente podrá encontrar la causa del problema en el producto de su pedido.
Quedo a su disposición.
Atentamente, MrCyberman.
M
Mr S.
Rating: 4 out of 5
following a purchase from 10/04/2023
RAS
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STEVE C.
Rating: 1 out of 5
following a purchase from 28/03/2023
PC ordered, received non-functional. Only solution proposed, send it back to receive a new one, a delay of 2 weeks.
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Response from Monsieur Cyberman
Hola,
Sentimos mucho que su pedido se haya averiado. Veo que nuestro servicio postventa ya ha intervenido en su pedido. Quedamos a su disposición en caso de necesidad. Esperamos tener noticias suyas.
E
Edmond K.
Rating: 2 out of 5
following a purchase from 17/03/2023
Defective equipment
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Response from Monsieur Cyberman
Hola,
Lamento que esté teniendo problemas con su pedido.
Le invito a que se ponga en contacto con nuestro servicio posventa, que seguramente podrá responder a su solicitud lo antes posible.
Quedo a su disposición.
Atentamente, MrCyberman.
P
PATRICK B.
Rating: 4 out of 5
following a purchase from 14/03/2023
The part received does not work properly, the audio signal is distorted. Given its price (9€), I don't return it but if you have a replacement, I'm interested. I will send you the picture of the nameplate of my computer by separate mail. Thank you in advance. Sincerely, P Berlancourt
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Response from Monsieur Cyberman
Muchas gracias por su comentario, Patrick. Sentimos mucho que la pieza no funcione y nos comprometemos a buscarte un repuesto a la mayor brevedad posible. Por favor, envíenos el correo electrónico para que podamos ayudarle rápidamente. Gracias de nuevo por su confianza. Atentamente, Sr. Cyberman.
N
Nicole M.
Rating: 1 out of 5
following a purchase from 03/03/2023
Equipment returned following a problem encountered
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Response from Monsieur Cyberman
Hola, veo que nuestro soporte ha podido responder a su solicitud. Si lo necesita, quedamos a su disposición.
Atentamente.
G
Guy L.
Rating: 4 out of 5
following a purchase from 02/03/2023
conforming item,fast delivery,no negative points in this transaction
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Response from Monsieur Cyberman
Muchas gracias por su comentario positivo, Guy. Estamos encantados de haber podido satisfacer tu pedido y garantizarte una entrega rápida. ¡Esperamos verle de nuevo como cliente!
M
Michel D.
Rating: 4 out of 5
following a purchase from 28/02/2023
The second hand power supply I received was not operational, nevertheless the customer service was very reactive and I was reimbursed for my purchase very quickly, hence the 4 *.
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Christian P.
Rating: 3 out of 5
following a purchase from 25/02/2023
Hello : small problem I ordered (1) : an Intel Core 2 Duo E6700 2.66 Ghz 4Mo 1066Mhz Socket LGA775 SL9S7 but I received (2) : an Intel Pentium E6700 3.20 Ghz 2Mo 1066Mhz Socket LGA775 SLGUF fortunately compatible, LGA775 and 'Dual-core , anyway ; , but it is not exactly the same : - the (1) is a Core 2 DUO = 'Conroe' , 65 W , engraved in 65 nm and cache of 4 Mo with 291 millions of Transistors - the (2) received is Dual core = Wolfdale , 65 W , engraved in 45 nm (can run faster ....) but 2 MB cache and 228 million Transistors only ... Equivalence not obvious ! Well, it works, so I keep it, but please pay attention to the details of the orders? Thanks
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Response from Monsieur Cyberman
Hola, gracias por su comentario tan completo. Comprobaremos nuestras existencias y estas referencias. Si tiene alguna pregunta, no dude en ponerse en contacto con nuestro servicio de asistencia a través del formulario de nuestra página web. Reciba un cordial saludo.
P
Philippe T.
Rating: 4 out of 5
following a purchase from 11/02/2023
Everything is ok! No problem at all!
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THIERRY M.
Rating: 4 out of 5
following a purchase from 10/02/2023
everything is ok very satisfactory
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Jean-Pascal J.
Rating: 3 out of 5
following a purchase from 02/02/2023
One of the two fans delivered was too worn out to provide service.
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Response from Monsieur Cyberman
Hola,
Lamento oír que hay un problema con su pedido.
Nuestro servicio de atención al cliente se pondrá en contacto con usted en breve para comprobar el estado de su pedido.
Quedo a su disposición en caso de necesidad.
Atentamente, MrCyberman.
J
Jean Francois G.
Rating: 4 out of 5
following a purchase from 23/12/2022
Satisfied with the product. I would have liked to have the installation instructions, but being a used product, I won't skimp.
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KUETE J.
Rating: 4 out of 5
following a purchase from 08/12/2022
This is my second order with this operator and I am satisfied, the only problem I have to point out is the delivery which was problematic with Colissimo which did not deliver to my home as planned, the delivery man just went by to leave a notice without ringing or phoning indicating that I was absent when I was present and I was even mobilized on purpose for two days waiting for the package.
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josé-antonio M.
Rating: 4 out of 5
following a purchase from 29/11/2022
Works perfectly even if the processor arrived a little dirty with thermal paste.
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daniel V.
Rating: 4 out of 5
following a purchase from 11/11/2022
Order arrived in good condition and works well
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allali A.
Rating: 2 out of 5
following a purchase from 21/10/2022
well
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Response from Monsieur Cyberman
Hola,
Gracias por su mensaje y su apoyo. Hemos detectado una anomalía en el billete, en caso de necesidad estamos a su disposición.
Esperamos tener noticias suyas.
S
Sebastien P.
Rating: 4 out of 5
following a purchase from 10/10/2022
very good, just a little problem with the delivery, quickly solved by the customer service
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Bruno D.
Rating: 1 out of 5
following a purchase from 15/09/2022
products received not all identical...
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Response from Monsieur Cyberman
Hola,
Lamento que tenga problemas con su pedido.
Le invito a ponerse en contacto con nosotros en el siguiente enlace:
https://www.monsieurcyberman.com/fr/contactez-nous
Nos pondremos en contacto con usted lo antes posible para darle satisfacción.
Quedo a su disposición.
Sinceramente, Sr. Cyberman.
C
cédric D.
Rating: 4 out of 5
following a purchase from 15/09/2022
Ras .reçu en temps et en heure .parfait .
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Acheteur vérifié
Rating: 4 out of 5
I should have given you 5 stars because your service has always been impeccable with responsive and responsible, albeit anonymous, representatives. I only regret that you did not respond when I asked for a "Dual Boot" for the installation, in addition to W10, with Windows 7, which is essential to be able to run old 16-bit programs, a service that could undoubtedly be valued .... Sincerely ***
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Acheteur vérifié
Rating: 4 out of 5
It's true that it was a used cable, but of a level of cleanliness that leaves something to be desired, I was obliged to clean and disinfect it.
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Acheteur vérifié
Rating: 4 out of 5
On the hard drives, perhaps note the number of hours of operation.
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