Customers consistently highlight the exceptional product quality and compliance with descriptions, noting that items received are functional and in excellent condition. Many express satisfaction with the fast and efficient delivery service, often mentioning that packages arrive quickly and well-packaged, contributing to a positive purchasing experience. The reasonable pricing compared to competitors, particularly for used computer hardware, is frequently praised as a significant advantage, reinforcing the value customers feel they receive.
hello, sorry for this note, the product on the order was not in stock, I was forced to turn to another seller who was available and received before yours. waiting for a reply from you. cordially
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Response from Monsieur Cyberman
Hello, we will get back to you to review your order. We will do our best to bring you satisfaction. Sincerely, Vincent.
C
Christian X.
Rating: 1 out of 5
following a purchase from 12/01/2024
Defective product!
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Response from Monsieur Cyberman
Hello,
We're sorry to hear about the problem with your order. We seem to have resolved the problem to your satisfaction. Should you require any further assistance, please do not hesitate to contact us. Sincerely, Vincent.
C
Courriol B.
Rating: 1 out of 5
following a purchase from 12/12/2023
unverified material, contrary to the advertising (misleading advertising, without embarrassment) the wifi key does not fit, nobody knows why;?. back to cable? = back to the Stone Age; ect....... ou son les etoiles negative???? 1 MANDATORY star is 10 times too much.
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Response from Monsieur Cyberman
Hello,
we're sorry to hear that you've had a problem with your order, we'll get back to you to sort it out. Sincerely, Vincent.
Y
Yves C.
Rating: 1 out of 5
following a purchase from 01/12/2023
Computer not working, sent back December 8, since then no news!!!!
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Response from Monsieur Cyberman
Hello,
We've responded to your request, and will get back to you directly to review the situation together. Sincerely, Vincent.
G
Georges G.
Rating: 1 out of 5
following a purchase from 22/11/2023
No signal
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Response from Monsieur Cyberman
Hello,
I'm sorry to hear that you've had a problem with your order. We will get back to you shortly to review your order. Sincerely, Vincent.
E
Emeline F.
Rating: 1 out of 5
following a purchase from 06/11/2023
The product received does not correspond to the order. I asked for an exchange and received a barely satisfactory reply offering me a 'commercial' adapter, but the error came from the seller. Following my reply accepting the solution, no further news. I received neither the right product nor the adapter... Scam or negligence? One star is already too many
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Response from Monsieur Cyberman
Hello, we're sorry to hear about the problem with your order. We will get back to you directly to sort things out. Sincerely, Vincent.
R
Romain G.
Rating: 3 out of 5
following a purchase from 17/10/2023
The product works, but the first installation menu is in Chinese and not in English.
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N
Nabil S.
Rating: 1 out of 5
following a purchase from 05/09/2023
The parcel is still stuck in transit since 09/09/2023? Cdlt
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Response from Monsieur Cyberman
Hola,
Sentimos comunicarle que hay un retraso en la tramitación de su pedido, nos pondremos en contacto con el transportista y nos pondremos en contacto con usted muy pronto.
Saludos cordiales, Vincent.
L
LAVALETTE L.
Rating: 1 out of 5
following a purchase from 01/08/2023
Good overall, except for this problem concerning the computer: impossible to activate "Internet Explorer". I am currently taking steps to remedy this problem (remote intervention or return of the product).
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Response from Monsieur Cyberman
Hola,
El ordenador que está pidiendo funciona con Windows XP! Internet Explorer no es capaz de interpretar HTML5! (el estándar actual de Internet). Hemos recibido su mensaje y nos pondremos en contacto con usted. Saludos cordiales, Vincent.
N
nicolas K.
Rating: 1 out of 5
following a purchase from 17/07/2023
The player does not work
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Response from Monsieur Cyberman
Hola,
Lamento saber que ha tenido un problema con su pedido. Parece que hemos seguido su solicitud y enviado un artículo de sustitución para su pedido. Si es necesario, nuestro equipo está a su disposición a través del formulario de nuestra página web o por teléfono en el 01 84 17 79 94. Saludos cordiales, Vincent.
M
Marie C.
Rating: 3 out of 5
following a purchase from 31/05/2023
A computer with 3GB RAM instead of 4. An integrated graphics processor when it wasn't specified (and it was in the hope of an independent graphics processor that I chose this model). A 460GB disk instead of 2 x 160 (too bad for you), a network card that shows my network but that I still haven't managed to connect to, even with cable.
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Response from Monsieur Cyberman
Hola, nuestro servicio postventa se pondrá en contacto con usted en breve para revisar su pedido.
C
christophe G.
Rating: 1 out of 5
following a purchase from 23/04/2023
Does not work
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Response from Monsieur Cyberman
Hola,
Lamento saber que ha tenido un problema con su pedido.
Nos pondremos en contacto con usted lo antes posible para garantizar su satisfacción.
Quedo a su disposición.
Atentamente, MrCyberMan.
A
Abdou S.
Rating: 1 out of 5
following a purchase from 16/04/2023
The barrette did not work.
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Response from Monsieur Cyberman
Hola,
Lamento que haya un problema con su pedido.
Le invito a ponerse en contacto con nuestro servicio posventa que seguramente podrá encontrar la causa del problema en el producto de su pedido.
Quedo a su disposición.
Atentamente, MrCyberman.
S
STEVE C.
Rating: 1 out of 5
following a purchase from 28/03/2023
PC ordered, received non-functional. Only solution proposed, send it back to receive a new one, a delay of 2 weeks.
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Response from Monsieur Cyberman
Hola,
Sentimos mucho que su pedido se haya averiado. Veo que nuestro servicio postventa ya ha intervenido en su pedido. Quedamos a su disposición en caso de necesidad. Esperamos tener noticias suyas.
N
Nicole M.
Rating: 1 out of 5
following a purchase from 03/03/2023
Equipment returned following a problem encountered
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Response from Monsieur Cyberman
Hola, veo que nuestro soporte ha podido responder a su solicitud. Si lo necesita, quedamos a su disposición.
Atentamente.
C
Christian P.
Rating: 3 out of 5
following a purchase from 25/02/2023
Hello : small problem I ordered (1) : an Intel Core 2 Duo E6700 2.66 Ghz 4Mo 1066Mhz Socket LGA775 SL9S7 but I received (2) : an Intel Pentium E6700 3.20 Ghz 2Mo 1066Mhz Socket LGA775 SLGUF fortunately compatible, LGA775 and 'Dual-core , anyway ; , but it is not exactly the same : - the (1) is a Core 2 DUO = 'Conroe' , 65 W , engraved in 65 nm and cache of 4 Mo with 291 millions of Transistors - the (2) received is Dual core = Wolfdale , 65 W , engraved in 45 nm (can run faster ....) but 2 MB cache and 228 million Transistors only ... Equivalence not obvious ! Well, it works, so I keep it, but please pay attention to the details of the orders? Thanks
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Response from Monsieur Cyberman
Hola, gracias por su comentario tan completo. Comprobaremos nuestras existencias y estas referencias. Si tiene alguna pregunta, no dude en ponerse en contacto con nuestro servicio de asistencia a través del formulario de nuestra página web. Reciba un cordial saludo.
J
Jean-Pascal J.
Rating: 3 out of 5
following a purchase from 02/02/2023
One of the two fans delivered was too worn out to provide service.
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Response from Monsieur Cyberman
Hola,
Lamento oír que hay un problema con su pedido.
Nuestro servicio de atención al cliente se pondrá en contacto con usted en breve para comprobar el estado de su pedido.
Quedo a su disposición en caso de necesidad.
Atentamente, MrCyberman.
B
Bruno D.
Rating: 1 out of 5
following a purchase from 15/09/2022
products received not all identical...
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Response from Monsieur Cyberman
Hola,
Lamento que tenga problemas con su pedido.
Le invito a ponerse en contacto con nosotros en el siguiente enlace:
https://www.monsieurcyberman.com/fr/contactez-nous
Nos pondremos en contacto con usted lo antes posible para darle satisfacción.
Quedo a su disposición.
Sinceramente, Sr. Cyberman.
A
Acheteur vérifié
Rating: 3 out of 5
Very fast delivery Perfect packaging Very surprised when installing the computer to find some keyboard keys at the bottom of the box. Fingernails (yes nail clippings) stuck in the keyboard. So I cleaned the keyboard and put back the 4 keys. Unfortunately several keys that were in place and not in the box do not work or very badly. So I bought a new keyboard. I hope this will be the only surprise I will have with the desktop computer I bought from you. Have a nice day
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A
Acheteur vérifié
Rating: 1 out of 5
I placed an order for an item with 2 units marked available. After accepting my order, I received an email saying that my order was cancelled because the product was not available. Site not up to date, time wasted, no excuses. To flee.
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A
Acheteur vérifié
Rating: 1 out of 5
The product I received, a Lenovo charger, does not work, I wrote a message to your after sales service without any return for the moment, I am waiting for a solution from you.
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A
Acheteur vérifié
Rating: 3 out of 5
I have the impression that it is not the same processor which is marked on intel
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A
Acheteur vérifié
Rating: 3 out of 5
I put three stars because I think it's a pity that the CPU is not better packaged, for example with bubble wrap and not with tape, even if it's repackaged
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A
Acheteur vérifié
Rating: 1 out of 5
It is not normal for an item to be defective when sold.
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A
Acheteur vérifié
Rating: 1 out of 5
***!!!! We bought a set of 100 sata 3 cables but we received 100 sata 2 cables... After contacting the service department, we were supposed to receive sata3 cables or a refund but we never received anything... A FUIR... Some ***
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A
Acheteur vérifié
Rating: 1 out of 5
Bios battery out of order... for "1" battery and 15 seconds to change it, I get a computer that doesn't want to start and full of error messages.... Cosmetic exterior more than doubtful... dusty interior... "old" hard disk... Add to that a week of delay in delivery and you will understand my doubts about the seriousness of MR CYBERMAN
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A
Acheteur vérifié
Rating: 3 out of 5
The product is as described. The DVD player is not properly assembled and does not open! Once the player is correctly assembled, the product works well. The WIFI does not receive very well and by alternation! To see with the use
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A
Acheteur vérifié
Rating: 3 out of 5
For the moment I have nothing to say about the PC. On the other hand, the scratched screen (without webcam and without speakers), the keyboard (without riser) are old and from another age and I'm sorry about that except for the mouse. For these little things I feel like I didn't get my money's worth. Yours truly ***.
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A
Acheteur vérifié
Rating: 1 out of 5
Received the tower broken and all dirty
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A
Acheteur vérifié
Rating: 3 out of 5
Error of material, in the preparation, although correctly written invoice, material delivered incompatible with the desired material, on the other hand order refunded whereas I wished only the exchange. Mail asking me to repeat my order. This last one was delivered in date and hour envisaged. I returned the material of my first order at my expense since I never received any return instructions.
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A
Acheteur vérifié
Rating: 1 out of 5
I bought his processors which were delivered in an envelope without any protection nor bubbles nor anti shock packaging Just anti static envelope
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A
Acheteur vérifié
Rating: 3 out of 5
Hello, the packaging needs to be revised. The package was completely torn off on one side. I had to buy a cord for the screen because the one that was delivered was not the right one. To see I have luck everything works
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A
Acheteur vérifié
Rating: 1 out of 5
Hello I am sorry to tell you. You have no respect for your customers. I find your attitude deplorable because you do not respect the delivery time. I can't even track my package. This is ***. I regret having ordered from you. Thank you
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Acheteur vérifié
Rating: 3 out of 5
Hello, the management of the order and the delivery went well, but I was surprised by the quality of the product delivered. For a machine of this price, almost the current new price without 2 disks of 1TB and the 3 years of Dell, I have pocs on the case, and more serious, an important and very visible dust on the fans and surfaces. It seems that no control is made between the collection and the sale of the product. Hoping that it is exceptional, I probably fell on a bad batch.
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A
Acheteur vérifié
Rating: 1 out of 5
I put 0 because I did not receive anything.
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Acheteur vérifié
Rating: 3 out of 5
I would have liked to leave a comment on your product except that I still have not received it although it should have been delivered 4 days ago. The delivery company is absent: they keep postponing the delivery date, exchanges with a voice mail or a virtual assistant! You should change delivery company...
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Acheteur vérifié
Rating: 3 out of 5
The HDD ordered works perfectly nothing to say. I remove stars because the order arrived incomplete. There is 1 item missing out of the 2 ordered.
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A
Acheteur vérifié
Rating: 3 out of 5
Deadlines not met
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Acheteur vérifié
Rating: 1 out of 5
I have indeed ordered 2 products that have still not been delivered. You mentioned a 48 hour delay on your website. I took the time to ask you about the reality of the delays, you maintained your announcement. Now we are on 15/12/19 and the devices ordered on 12/19 are still not delivered.
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Acheteur vérifié
Rating: 3 out of 5
Satisfied with the quality of the ordering process from the sending of my request to the delivery. However, if the charger corresponds to the ref I gave, the tip for entry into the device is not compatible. I have just sent a message about this to the after-sales service to see if there is a possibility of connecting the tip
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