Customer reviews of Multimalin

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 3 772 published reviews

Summary of reviews

Multimalin consistently delivers engaging and playful learning experiences that make memorizing multiplication tables and verb conjugations enjoyable for children. Customers highlight fast, reliable shipping and access to helpful videos and cards that allow immediate start and ongoing practice, with many noting rapid progress and increased confidence. The method is described as simple, effective, and suitable for various learning needs, including children with dyslexia or other learning difficulties, with reports of kids eagerly returning to sessions and continuing to use the card game. Overall, families praise the visible gains, the motivating format, and responsive support.

Reviews 1 and 3 stars

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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/03/2021
Short delivery time and respected! Very nice delivery person! Product is as interesting in real life as on the site! To see later with regular use... happy with my purchase!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/02/2021
My order never arrived and despite reporting it... No response to this day. Order placed on 13/2/21
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Response from Multimalin
Hello, The customer service has checked your file and has intervened. The tracking link for your new package has been sent to you by another email. Check your spam folder if necessary. Also, a link to access the multimalin video animations has been offered and sent to you by another email. We wish you much pleasure in using the learning with MULTIMALIN. We apologize for the inconvenience caused and wish you a pleasant day. Sophie, customer service for multimalin.com
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/02/2021
my daughter is not into your method. I showed her the DVD, she watched it but did not show any real interest and when I look at your method, I think it will take longer to learn the tables this way than to memorize them. In short, I think I was fooled by nice advertising and perhaps 'invented' reviews.
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Response from Multimalin
Hello, A little usage advice that is very important: to create mental images, the brain needs language. That’s why, in the first step of memorization, the child must verbalize while looking at the image. Here is a short video where you can see me leading a memorization session with a child: https://www.youtube.com/watch?v=fQ5bjy5Xo5k&list=UUwLfDMfCp6DCIK1ITsT_V3g&index=318 Have a nice day! Best regards, Matthieu Protin - Éditions Multimalin Manager 4 Promenade de Dülmen, Charleville-Mézières, 08000 multimalin.com
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/02/2021
very nice product but still complicated to use for math it's perfect nothing to say but for the rest I find that it remains a bit complicated for a child to master the mind map and then a small downside we have to buy other applications while the pack promised the whole so app and company we are given a small promo of 7 it seems to me while the pack is worth 140 too bad to have to reinvest especially since this is not precocious in the sale
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Response from Multimalin
Hello,
We are sorry for the problem encountered.
The access links to the online video animations and bonuses sometimes go to 'spam' or 'junk' in your messaging.
We have just created a new sending of the access links you need by 2 other emails.
We apologize for the inconvenience caused and wish you a pleasant day.
Best regards,
Sophie, customer service for multimalin.com
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/02/2021
Order never received
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/02/2021
The site has reminded me several times to order even though I had already done so. Since I received my pack, I no longer go to your site but during the holidays, it might be more practical. We'll see
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/01/2021
No issues with the order received quickly
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/12/2020
The order was easy to place, however, I want to point out that your site is not secure because my card was hacked at the time of payment. Furthermore, during delivery, the products were loose in the box even though it was a gift pack for my niece; I had to wrap it in a small box so that the products would be presentable.
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Response from Multimalin
Hello, Our site uses the most effective protection systems such as using a URL that starts with 'https' and our payment methods are the most reliable and widely used in the world (Stripe for credit card payments and PayPal). More than 100,000 customers have already ordered from our store and no problems of this kind have been reported. We use the services of 'Verified Reviews' (an independent organization) to collect customer reviews 15 days after their orders and the level of satisfaction with the customer experience is excellent with a rating of 4.7/5. Regarding the product, you must have confused it with the complete pack whose items are stored in a case. Nowhere is it indicated that the items of the French pack are stored in a case or a box. I take this opportunity to highlight the advantageous price and the many gifts that this French pack offers compared to a separate order of the different elements of this French pack.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/12/2020
The site is great, however I don't understand why for this price we don't have access to the app. You have to pay again to unlock it
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/11/2020
the person speaks too fast in the videos! My son has no learning problems, quite the opposite. In fact, we live in Mexico and his language of life outside the home has been Mexican for 5 years (he was about to turn 3 when he arrived). We only speak French at home but he lacks the learning of the rules of French. That's what we wanted with this course.
But I realize that the videos go too fast and even repeating them 10 times, for a child who is not in the French school system, it does not work as much as I would have thought.
Disappointed. It becomes a hassle to make him watch.
I still hope to have a click when we receive the physical books.
I had to download the videos to make him listen to them slowly. At least, the distorted voice makes him laugh
So, no, I am not satisfied and I would not recommend this product to others.
The price is far too high compared to what is obtained to help children.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/11/2020
I do not have access to all the tables on the Android application, I have to pay and I can't get information to fix this.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/09/2020
I am a bit disappointed with the multiplication pack at 17€. I may have made the wrong choice.
My 9-year-old son did not engage at all. I thought I could cast it on my TV but I can't. On my phone, it's not great.
For each multiplication, you have to hit play again. So he quickly stopped...
I should have maybe taken a DVD to put on the TV.
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Response from Multimalin
Hello,
We are sorry for the problem encountered.
However, there is something you need to do for it to stick:
>> you need to have him verbalize, that is to say, ask him to answer questions while looking at the images or videos: this is the key to creating mental images. He will then be surprised to see how quickly he has created mental images that allow him to be a champion of the tables! Here is a video in which I show you how to do it with the example of 8x8: https://youtu.be/cn_graKfvyY
>> You can show him this model video. And then you can do the same with the videos of 7x7, 7x8, and 7x9 that follow from this same link. Tell him that world memory champions do this to memorize hundreds of digits in a few minutes! This is really the most effective memorization strategy for memorizing numerical facts like multiplication tables. This technique derives its effectiveness from the fact that it is modeled on the natural functioning of the brain. Can you tell me if having him verbalize helped him enter the method?
This online version has 3 advantages:
- the videos are in high definition
- it can be used on smartphone, tablet, and computer
- there is a coloring of all multiplications in PDF format offered
You just need to write the access link received by email in your workstation's internet browser.
For any additional questions, you can request them at [email protected]
Best regards,
Sophie, customer service for multimalin.com
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/10/2020
Hello,
We have created a new shipment of your order (by colissimo) as soon as you informed us of the problem encountered.
This item that arrived by logistical error is offered to you as compensation.
We apologize for the inconvenience caused and wish you a pleasant day.
Best regards, Sophie, customer service for multimalin.com
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Response from Multimalin
Hello,
We have created a new shipment of your order (via colissimo) as soon as you informed us of the problem encountered.
This item that arrived due to a logistical error is offered to you as compensation.
We apologize for the inconvenience caused and wish you a pleasant day.
Best regards, Sophie, customer service for multimalin.com
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/09/2020
Good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/09/2020
The digital version is complicated. I would have preferred to receive the booklet in PDF format for printing.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/09/2020
Great method! It's impressive to see the results so quickly. However, the lesson site is not intuitive and not easy if the child wants to use it alone
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/09/2020
The card game is very good
Still testing the rest
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/09/2020
I thought I would get more content for the price... I feel like I was tricked...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/09/2020
The carrier who was supposed to deliver to me did not find our house but did not call me either, I had to go on their site which of course did not work, so I called for them to come back, result the delivery took 4 days longer
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/09/2020
It's okay but normally delivery is free but that was not the case
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Response from Multimalin
Hello,
We are surprised by your remark as the shipping costs were not fully announced as free on the day of your order. A small contribution to shipping costs is requested (Multimalin covers one-third of the shipping costs and the customer one-third).
We apologize for the problem encountered and wish you a pleasant day.
Best regards,
Sophie, customer service for multimalin.com
https://multimalin.com/fr/
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/08/2020
The kit is damaged (crushed on one side) while the packaging box was perfect. Too bad!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/08/2020
Hello,
The idea is good but my 7-year-old daughter tells me that she gets confused between the animals. We'll see over time if the method works anyway.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/08/2020
Hello, I received my order, but I couldn't download the complete application.. I was asked for 5 euros to get the complete version.. on the online site I only have examples of sketches.. can you explain to me how to get the complete version.. thank you in advance
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Response from Multimalin
Hello, Sorry for this issue. Can you write to us at [email protected] so that customer service can provide you with a solution. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/08/2020
An order never received and no help from customer service... but the amount of the order has nevertheless been cashed... It's very dishonest
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Response from Multimalin
Hello,
In addition to the help that was provided by customer service, I just sent you this morning a supplementary email whose content is as follows:
--
Hello,
I am Matthieu Protin, manager of Multimalin editions.
Your message of dissatisfaction regarding our services hurts because we are victims, like you, of a postal fault for which we are not at all responsible.
The person from customer service advised you to contact your postal center with the tracking number we gave you because with a bit of luck it might be there.
But it is surely a theft.
It will be very complicated for us to get reimbursed for the costs we incurred for the delivery because we have to open an investigation... The Multimalin editions have therefore lost 25 euros for this delivery which has not been made visibly despite the tracking indicating a status
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/08/2020
For children, an app would be more fun
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Response from Multimalin
Hello, the application is available on Apple Store and Google Play.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/08/2020
The child should not have learned to count yet to fully grasp this method.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/07/2020
There are missing explanations regarding the use of the card games. We are somewhat buying a pig in a poke because the presentation is quite basic, especially when you haven't seen the product in real life before. Nevertheless, I am relatively satisfied with the notebook and the CD.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/06/2020
I am happy with my purchase for multiplication, but I would have liked to have access, even limited, to the other offerings on the site, to be able to test them on-site with my child. Especially since the prices are not negligible...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/06/2020
It was easy to go to the site. I first saw the reviews on YouTube and watched several videos such as France 5 and the preschoolers who recommended it
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Response from Multimalin
Everything meets our expectations. Thank you
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/05/2020
Site a bit difficult to find sets other than digital ones
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/05/2020
I am not at all happy with your product. The stories are very very short and sometimes of no interest at all. There are no application activities that could help the child to practice.
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Response from Multimalin
Hello,
I regret that the product cannot help the child you are caring for. This method is particularly effective for all children, including dyslexic children. Moreover, many speech therapists use methods that employ the technique of memorization through mental image associations as the Multimalin method does. Have you had your child verbalize? Because language is the key for the brain to create mental images. To make them verbalize, you need to ask the child to tell the story while looking at the images and ask them to answer questions while looking at the images as well.
In any case, you have not lost money because all our products are satisfaction guaranteed or refunded. You just need to contact us using the contact form found in the footer of the homepage of the official site: https://multimalin.com/fr
We thank you for your constructive remark and indeed, even if we achieve 100% success with this version, developments are underway.
Best regards, Sophie, customer service for MultiMalin
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/05/2020
Delivery was quite long, ordered on May 10 received on May 28
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Response from Multimalin
Hello,
We are sorry for this delivery much longer than usual.
We have had many issues with our carriers. This is independent of our will:
it is a one-time problem related to the complex period due to the pandemic (during which the order was placed).
Deliveries of your future orders will theoretically be fast.
Best regards,
Sophie, customer service for MultiMalin
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/05/2020
I did not receive the package on time and am unable to give you an opinion on a product I do not possess. More than fifteen days is not a 'fast' service.
What impatience!
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Response from Multimalin
Hello,
I am sorry during this difficult time, we have had many issues with our carriers.
We have offered you access to the online version so that the child you are caring for can already learn with Multimalin (gift value = 7 euros)
Your order will be delivered in a day or two.
Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/05/2020
The site is good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/05/2020
Site ok. Still waiting for delivery after 15 days
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/05/2020
Hello, sorry but my feedback is very negative. Order placed on 06/05, I called a week later to find out (given the difficult situation) if my order was well taken into account. "Yes yes it is being processed at the logistics level" ... since then, no news and no order ....
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Response from Multimalin
Hello, sorry for this issue. Indeed, technically on our side everything was in order and in the hands of our logisticians. But unfortunately the preparation of the package took longer than expected. According to your tracking, your package was delivered to you this Saturday. Did you receive it well? Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/04/2020
Hello
no news about my order: DXKBACYPH placed on 29/04/2020 10:15:13, material said to be available at the time ..,.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/04/2020
I received my order but the main booklet was missing inside the package. So for me, it is unusable. I waited three weeks for it and in the end, I can't even use it for my children.
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Response from Multimalin
Hello, Thank you for your order and sorry for the problem encountered. Can you make your complaint to [email protected]? Thus, we will provide you with a solution to your problem. Have a nice day. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/04/2020
I found the idea rather nice to represent the tables through cartoons, mental images. But I was disappointed because while doing the experience with my 8-year-old daughter, I realize that there are too many cartoons and she doesn't necessarily remember the story. She needs to listen to it several times. And yet I only did one table with her. She likes the cartoons but they are a bit fast and especially she forgot the story when we come back to it later, when I ask her the question: so 3x8=? Remember the story, it remains difficult to memorize. Too bad!
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Response from Multimalin
Hello,
Thank you for your feedback. For the method to work correctly, we recommend memorizing 2 to 3 multiplications per day and reviewing the previously learned multiplications during the various memorization sessions. It is also very important to have the child verbalize. Have them tell the stories in their own words, ask them questions.... And if a child cannot find the results, then give them hints. By proceeding this way, the method works wonders. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/04/2020
The children did not connect at all...
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