Customer reviews of Mundo-Surf

The perfect process. Geacuas

Only downside was the shipping cost

Store with a lot of choices, friendly and attentive staff THANK YOU

Everything perfect with a little bit delayed pickup.

I decided on the cap model since the one I picked clearly stated size: S/M on the website and when it arrived, the product label says one size. If I had known, I would have chosen another model, as I opted for this one because of the size.

A small reference issue but a responsive and perfect customer service.

One more sticker that is

Very well. However, considering the weight and volume of the bodyboard, I would have liked to have free shipping as I have had before.

I am very disappointed as I have not received my ordered and already paid goods.

I can only advise against buying from this store. I was cheated there twice. The first time I wanted to buy funboard fins. The picture and description showed short, round fins. However, long, pointed fins were delivered. When I complained about it, I only received the response: "You got your fins. If you don't like them, send them back at your own expense." That cost me 20 € in shipping to Spain. The second time I bought a Bodyboard Pride Spartan "46". According to the description, it was supposed to have a Surlyn bottom slick, but it was actually built with only an HDPE slick. After I raised this issue, I had to wait ten days until the shop supposedly clarified everything with the manufacturer – that would have been fine. After that, I was offered either a 20% discount or a refund. I chose the refund. Then there were two alleged pickup dates with GLS, but no one showed up. The customer service manager Sebastian apparently didn't create any order with GLS, but just pretended to. I then requested a return label, as the package can also be dropped off at the parcel shop. I received several emails with the text "We are sending you a return label," but without an attachment. After that, it was only said that they were working on creating one. Finally, I sent the goods back myself at my own expense after four weeks. Very bad experience with this shop. Conclusion: If you want to receive something that does not match the description and then have to send it back at your own expense, then this store is perfect for you.

I'm sorry but adding up everything I've spent in your store, you've never had the courtesy to give me a sticker how sad..

very fast

I don't like that you don't refund the money within a very few days and especially I don't like having to pay for shipping when I make a return, so it's unlikely that I will shop at your store again.

The delivery was very fast and the product well packaged, quite satisfied with the purchase because it was discounted. The costs borne by the customer for the return remain a limitation.

I placed an order for polyester resin to repair a surfboard, the order arrived defective, with the product dry. They did not take responsibility for exchanges or returns. They said to file a complaint with consumer services if I disagreed.

I didn't receive one of the ordered articles. Customer support doesn't react. Do not recommend.

I ordered neoprene gloves and it took 2 weeks maybe more to arrive. At the end I had to go away so I still didnt receive the package. 😞 Usually when i order oninternet it takes 5 work days.

Fast flawless and timely delivery - the usual shipping and delivery notification was missing, so it was a surprise delivery. Otherwise everything perfect.

Delivered on time

The purchased product is fantastic. Not so much the delivery.

I don't put less because I can't, I receive a product of very poor quality and a different color, and they tell me that's what it is, that if I want to return it, the return costs will be at my expense, shameful to say the least, I will never buy here again. I do not recommend it at all.

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Cool

Good afternoon I was going to write to you to comment just The UV polyester resin that I bought catalyst in less than a minute in the shade I don't know if this product is like this normally but I don't know if it can be used this way, I had tried others and this didn't happen.

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There was a problem with a manufacturing defect, but the seller resolved the issue very quickly and with great professionalism. Excellent after-sales service. Recommended

Not offering free returns in 2025 is unacceptable

I have completed the return process of a product as specified on the page and I have not received a response.

Delivered on time without any issues. Just some difficulty in tracking the package at the time of shipment: I received the information about the imminent delivery from the courier only on the same day... however, without any problem.

Fatal experience. I was given incorrect information and had to pay more than necessary due to their poor shipping instructions. The shipping details were poorly explained, which cost me an entirely unnecessary extra charge.

Product matches description

I ordered 5 paraffin tablets, only 4 arrived, I complained by phone and they sent me an email saying that they had sent everything, I replied to the email saying that I only received 4 and they haven't responded to me again, it's unfortunate that you would lose a customer over 1 paraffin tablet and I will obviously recommend to my friends that they don't buy anything from you.

I have already bought a few times and everything always arrives well and fast. In fact when I need something to repair the board I go straight to your website.

Mundo Surf stopped replying to me for several days after requesting a new product with different size. On top of that, they lied that they would send me a new product with the correct size, but after I returned the product (paying from my own pocket) they just refunded me and didn't give a single fuck.

Late delivery and payment problems

I wanted to return two shirts and it's at my own expense. I will never order anything here again.

CLEAR. Exactly what I wanted. A little slow but delivered in Polynesia. Good job.

I received my order in pitiful condition, dirty with marks that for some did not go away even with your suggestion to clean with alcohol. Of the two pairs of flippers, one had marks that didn't show up well on the photo sent and you felt that it wasn't damaged enough to be compensated. I was unable to make an exchange, fortunately this gift is intended for children, who may be less sensitive, but I had a hard time making them presentable. This is my first experience, but it will be my last with your site.

I ordered a polyurethane resin for repairs on the surfboard but it arrived hardened so I complained to them by whatsapp and they attended me very well but they sent me another can that was hardened I contacted them again and they sent me a third can with which they made a video opening it so I could see that it was not hardened. They sent it to me again by GLS but I was not at home so I got a message which I could not see because it was in the mail spam .... In short, it was quite an odyssey but I have to admit that they did their best to solve it and they did not abandon me at any moment.

I placed the order on November 25th to be delivered on the 27th and on December 16th I still don't have the package or a solution.