Customer reviews of Mundo-Surf

Trust Attestation
4,8 /5
Overall rating: 4,8 out of 5
Based on 5 233 published reviews

Summary of reviews

Mundo-Surf consistently delivers quickly and reliably, with fast, precise shipping and on-time delivery that keeps customers satisfied and returning for future purchases. Customers highlight careful packaging, careful handling of bulky items, and products arriving in perfect condition or better than expected, reinforcing trust in the store’s reliability and attention to detail. Helpful, professional service and knowledgeable recommendations stand out, with several mentions of friendly, responsive interactions and clear guidance during the buying process. Overall, shoppers praise the store for efficient transactions, strong product availability, and a positive, stress-free shopping experience.

Reviews 1 and 4 stars

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V
Verified Buyer
Rating: 4 out of 5
following a purchase from 03/12/2017
Good service to a good price! My delivery got delayed by one month so that is one star less! I haven't had time to test the stuff I bought so I can't evaluate yet
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 30/12/2017
Fast service, good quality product
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C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 02/01/2018
Everything was great. The guy who answers the whatsapp answered all my questions instantly and the order arrived great the day after I bought it.
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C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 28/12/2017
Fast and satisfactory shipping and the product was well protected. The only downside I can expose is to have asked the store to send it to me - if possible - packaged as a gift, something that finally was not done.
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C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 27/12/2017
The products are perfect, the only downside is the courier at the time of delivery who delivered it to me a few days later because when he was due to deliver it he couldn't find the address and decided to give it to me another day.
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C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 24/10/2017
A reliable website, that listens to you if there are any problems with the order, I would repeat.
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C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 20/12/2017
Very fast
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C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 20/12/2017
Hello, the "delay" in the delivery is more than justified the dates were very complicated, if not square with Christmas would have arrived on time.... the only "but" is with the packaging of foam ....se should be disassembled in transport and I imagine that seeing what was more careful and arrived well ... I will repeat purchase without doubt thanks.
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C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 20/12/2017
Very fast
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C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 16/12/2017
What I didn't like was that the order arrived late and I had to complain several times.
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Response from Mundo-Surf
Hello Maria Angeles and thank you for your comment. We are very sorry for the delay with the delivery of your order, we have made the relevant claims to the carrier.
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 15/12/2017
Fast and effective
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C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 13/12/2017
Well
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C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 08/12/2017
Good site, easy procedure, fast shipping and good products. Some products could have better quality in the finish - with the "shaper's"branded keels"
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C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 25/11/2017
Quite a variety of products and good quality. The explanatory videos are quite good.
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C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 30/11/2017
Good
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C
Comprador Verificado
Rating: 1 out of 5
following a purchase from 30/11/2017
The package arrived a week later so I could not deliver the gift on time. I had to call several times to try to find out where it was and they told me it would be delivered that same day, but it did not arrive. I would not buy from this site again, as what prompted me to buy there was the delivery time. For prices, there are better sites.
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Response from Mundo-Surf
Hi Eider, thank you very much for your order and sorry for the late delivery. The day after the order was placed, an attempt was made to deliver it at 5:40 pm but you were absent. The following days, due to a failure of the transport company, Sending, the delivery attempts that should have been made were not made. I did everything possible to have it delivered as soon as possible through claims to Sending. This type of error does not usually happen as we have contracted the 24 h delivery service. For the inconvenience caused and for you to try our services again (delivery speed is one of our strong points) we offer you a discount code of 10 to apply on orders over 100. Here we leave you the voucher: 368HBNW2 that you can redeem before 14/4/2018. Edu.
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 23/11/2017
all good, the only thing is that I think that spending more than 200eur. the postage to the Balearic Islands should be free ... other online stores for much less money sent for free.
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C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 28/02/2017
All good and fast
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C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 10/11/2017
I like it
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C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 10/11/2017
Very good
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C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 04/11/2017
Very good and fast
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C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 31/10/2017
well
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C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 19/10/2017
Payment could also be made by cash on delivery. Banks charge escasndalo commissions.
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C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 23/10/2017
Efficient
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C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 08/10/2017
Somewhere it should say that the UV polyester is not suitable for filling deep things, for example the plugs. I ended up buying a UV kit and then another one with hardener.
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C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 05/10/2017
Everything was correct. The treatment as always excellent
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C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 28/08/2017
The treatment is very good, I had a problem with the website and they solved it over the phone. As for advice, Sebas advised me well and knows what he is talking about.
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C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 22/09/2017
Clear, fast and simple
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C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 15/09/2017
I am happy with my order, which I could follow from order to receipt with the information given by the people of the site.
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C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 13/07/2017
Very reliable.
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C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 12/07/2017
Everything perfect
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C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 04/07/2017
a bit expensive shipping
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C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 03/07/2017
Good
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C
Comprador Verificado
Rating: 1 out of 5
following a purchase from 23/06/2017
I did not receive the complete order because one item was missing... I sent them an email and today after 2 weeks I am still waiting for a reply....
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Response from Mundo-Surf
Good morning Diego, Sorry, we had not seen your email. We will send you today the new kerosene waxed canister that you are missing. Greetings and sorry for the inconvenience,
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 07/06/2017
All correct
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C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 31/05/2017
Price and speed
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C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 20/05/2017
The purchase process and shipping was good and fast. As advertised.
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C
Comprador Verificado
Rating: 1 out of 5
following a purchase from 03/05/2017
First order all good. Second order the opposite.
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Response from Mundo-Surf
Hi Julian, Could you please give us more details about the reasons for your dissatisfaction on the second order? I have reviewed this second order for a LOST surfboard, I see that the announced deadline has been met. It was ordered on 3/05/2017 and delivered on 13/06/2017, with a lead time of 5 1/2 weeks for an advertised 4-6 weeks to manufacture.
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 30/05/2017
Prompt receipt of order
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 29/05/2017
The experience has been good. Fast and on time delivery.
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