Customer reviews of Mundo-Surf

Trust Attestation
4,8 /5
Overall rating: 4,8 out of 5
Based on 5 186 published reviews
5 4 524 87% 4 380 7% 3 132 3% 2 50 1% 1 100 2%

Summary of reviews

Fast shipping is a standout feature, with many noting that their orders arrived quickly, often the next day, which contributed to a seamless purchasing experience. The efficiency of the order processing is highlighted, with customers appreciating smooth transactions and effective communication throughout. The quality of products consistently meets expectations, with remarks on excellent materials and well-packaged deliveries enhancing overall satisfaction.

Reviews 1 and 4 stars

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S
Sérgio M.
Rating: 4 out of 5
following a purchase from 01/12/2024
Fast shipping
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Emmanuel P.
Rating: 4 out of 5
following a purchase from 14/11/2024
Very good. Good order tracking
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Iñaki F.
Rating: 4 out of 5
following a purchase from 01/11/2024
All correct
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jose maria Z.
Rating: 1 out of 5
following a purchase from 22/10/2024
I paid for a guaranteed ticket and it arrived a day late, making my order useless....
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Response from Mundo-Surf
Hello Jose Maria and thank you for your order. The delivery was a day late because the CP was wrong, and when it was corrected it was a day late.
But we hope that everything was correct.
R
Raimundo G.
Rating: 4 out of 5
following a purchase from 08/10/2024
Everything perfect
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FERNANDO Q.
Rating: 4 out of 5
following a purchase from 30/09/2024
Speed
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Martina R.
Rating: 1 out of 5
following a purchase from 09/09/2024
Very bad shipping!
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Response from Mundo-Surf
Hello Martina and thank you for your order. Your order was shipped as expected. However, there was a problem as you listed an incorrect zip code in the address.

We notified GLS to arrange the correct delivery, but they were unable to deliver the package because they could not find you at the address.

Your order has been returned to us and we have already processed the full refund.
We apologize for the inconvenience and hope to see you again soon.

Ignacio, customer service.
M
Manuel E.
Rating: 1 out of 5
following a purchase from 11/09/2024
The store well, pay 3 times the value to the collection company? Piece of thieves
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Response from Mundo-Surf
Hello Manuel and thank you for your order.
The payment method selected in your order is "surf first and pay later". This is a payment method where payment is made 7 days after placing the order.

Sequra sent you an email notification to process the payment on the due date but you did not make it. So by not making the payment, Sequra adds a commission for non-payment.
Also please note that this does not depend on us but Sequra is in charge of processing the collections.

We hope you understand this. Best regards and we are at your disposal.
J
Josu B.
Rating: 1 out of 5
following a purchase from 04/09/2024
I am still waiting for my order...
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Response from Mundo-Surf
Hello Josu and thank you for your order.
We apologize for the delay in the delivery of your order. There have been several label problems that Correos has been managing while passing from one agency to another, so they did not know where your package was.
After several days of complaining, it was found and delivered to you on September 25th.

We hope you enjoy it!
Best regards. Ignacio from customer service.
F
federico patricio V.
Rating: 4 out of 5
following a purchase from 14/09/2024
Excellent Service!
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Mikel I.
Rating: 1 out of 5
following a purchase from 23/08/2024
I have not received anything. My order has been returned. What can I do? I have not received my money back
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Response from Mundo-Surf
Hello Mikel and thank you for your order. Your order was sent to Parcel Shop. Once there disappointed it came back to our facility because no one picked it up on time.
We have sent it again and they have confirmed that this time it has been picked up.
We hope everything is ok.

Best regards, Ignacio.
K
Kenta I.
Rating: 1 out of 5
following a purchase from 28/08/2024
My order still hasn't arrived. I want my money back.
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Response from Mundo-Surf
Hello Kenta, thank you very much for your order. Your order was shipped on August 29th and delivered as planned on September 4th with your signature and last name.

If you have any questions, we will be happy to help you. Thank you very much.
G
Gines G.
Rating: 1 out of 5
following a purchase from 14/08/2024
I received the wrong order
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Response from Mundo-Surf
Hello Gines and thank you for your order. We apologize for sending the wrong leash as it has the same code as the one in your order.
We hope that the one we sent in exchange will be better!

Best regards. Ignacio from customer service.
D
Dario S.
Rating: 4 out of 5
following a purchase from 26/07/2024
All perfect. thank you
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Sigurd L.
Rating: 4 out of 5
following a purchase from 17/07/2024
Everything perfect on the part of Mundo-Surf! Fast! Informative! Good material! Unfortunately the package arrived a little damaged.
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Miguel C.
Rating: 4 out of 5
following a purchase from 14/07/2024
It has always been fine, only this time I needed a change due to a glitch on your website, and the order arrived without taking care of the changes. When I added a small bottle of styrene to my cart, it showed shipping costs for a surfboard, which seems to be a mistake.
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Gustavo C.
Rating: 1 out of 5
following a purchase from 04/07/2024
Service disaster, erroneous shipment by picking (change of size on a Body Board), and inability to diligently manage the resolution of the incident (which in fact has not yet been resolved).
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Response from Mundo-Surf
Hello Gustavo. We apologize for the error in the size. It was a mistake on our part where we offered to pick up your board and make the size change.
We ordered the pickup with the transport, which made it as soon as possible due to the workload they have at this time.

Your bodyboard has been received in our warehouse and your money has been refunded to your account.

We hope to see you soon again with us and we assure you that the experience will be much better. Dare to try :)

Best regards.
Ignacio from customer service.
J
Jose N.
Rating: 4 out of 5
following a purchase from 20/06/2024
Everything perfect
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Otto F.
Rating: 4 out of 5
following a purchase from 13/06/2024
Good attention in the chat, fast solutions, easy to make the purchase. Everything is perfect.
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PERRINE D.
Rating: 1 out of 5
following a purchase from 05/06/2024
There was no charger and booklet in the box !!!!!!! What do I do now???
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Response from Mundo-Surf
Hello Maica, and thank you for your order. The charger and instructions should normally be inside the watch box. If you look carefully, the little blue case that holds the watch has an opening underneath that you can open.
Everything is inside.

Cordialmente, Ignacio.
E
eric P.
Rating: 4 out of 5
following a purchase from 07/06/2024
Hello, serious site and quality products.
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David J.
Rating: 4 out of 5
following a purchase from 26/05/2024
Fast and efficient
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tiago T.
Rating: 4 out of 5
following a purchase from 17/05/2024
Quality material and fast shipping!
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Cornelia A.
Rating: 4 out of 5
following a purchase from 05/05/2024
Goods are okay, shipping costs disproportionately high
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Sebastien D.
Rating: 1 out of 5
following a purchase from 09/05/2024
The parcel arrived damaged, the tail of the board is bent and I'm still waiting for a return to solve my problem!
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Response from Mundo-Surf
Hello Sebastien and thank you for your inquiry. We are very sorry that your bodyboard arrived with a small shock. We were waiting to resolve the claim with the shipping company. Your order has already been collected and refunded.

We hope all is well. We hope to see you soon.

Ignacio, customer service.
R
Renzo P.
Rating: 4 out of 5
following a purchase from 26/04/2024
All perfect
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DAVID B.
Rating: 4 out of 5
following a purchase from 02/05/2024
Everything went very smoothly and the product complied.
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igor L.
Rating: 4 out of 5
following a purchase from 01/05/2024
Everything was perfect. I spoke with them for a change and everything was fast and very good deal.
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Carlos J.
Rating: 4 out of 5
following a purchase from 10/04/2024
Available and available for clarifications.
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julian G.
Rating: 4 out of 5
following a purchase from 08/04/2024
All good
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Guilherme C.
Rating: 1 out of 5
following a purchase from 26/03/2024
Ocorreu algum erro no sistema e meu pedido veio completamente errado
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Response from Mundo-Surf
Hello Guilherme, and thank you for your order. Your order states that it was made with a size M Billabong Intruder wetsuit. This is the model we sent correctly according to your order and recorded by the system. In any case, if it's not the size you wanted, as you mentioned via WhatsApp, you can exchange the size if necessary.

Best regards,
Ignacio from Customer Support.
T
Thomas W.
Rating: 4 out of 5
following a purchase from 19/03/2024
A wide choice of models and sizes for bodyboard fins. Delivery time respected. I recommend 👌
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João B.
Rating: 4 out of 5
following a purchase from 02/02/2024
All ok
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Matt L.
Rating: 4 out of 5
following a purchase from 03/02/2024
Cool
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PRUDENCIO T.
Rating: 4 out of 5
following a purchase from 11/01/2024
Very good product and the treatment received by the store, the only negative is the time it took the product, even for the Canary Islands 15 days seems too long. But that is the responsibility of the post office. I will buy again.
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bruno V.
Rating: 1 out of 5
following a purchase from 08/01/2024
The home delivery service sucked, it took me 2 days longer than expected, it was supposed to arrive on January 10th and it arrived on January 12th and the grip was scratched.
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Response from Mundo-Surf
Hello Bruno and thank you for your order. You are right and we apologize for the delay of 48 hours in the delivery of your order.
Apparently the tracking details that they had breakage in the delivery van but it is not an excuse.
For your next order it will be on time, you'll see! :)


Best regards.
Ignacio from customer service.
S
Simão C.
Rating: 1 out of 5
following a purchase from 31/12/2023
I did not receive the order.
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Response from Mundo-Surf
Hello Simon and thank you for your order. We noticed that you received your order on January 10th, so we hope everything is correct. If so and we apologize for the delay in delivery, we were waiting for confirmation of the correct address to make the delivery. We hope you enjoy it.

Best regards.
Ignacio, Customer Service.
M
Miguel Angel S.
Rating: 4 out of 5
following a purchase from 02/01/2024
The shipment was fast. But the waterproof backpack was 30 l instead of 40 l. It was to give as a gift and I had ordered them in 40 l. I called them and they offered me a solution immediately. I called them and they offered me a solution immediately. Let's see if they pick up the old one and deliver the new one soon.
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yann P.
Rating: 4 out of 5
following a purchase from 05/12/2023
Delivery time a little long but otherwise very satisfied. Good communication and follow-up.
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Jacobo H.
Rating: 4 out of 5
following a purchase from 14/12/2023
Great
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