Fast shipping is a standout feature, with many noting that their orders arrived quickly, often the next day, which contributed to a seamless purchasing experience. The efficiency of the order processing is highlighted, with customers appreciating smooth transactions and effective communication throughout. The quality of products consistently meets expectations, with remarks on excellent materials and well-packaged deliveries enhancing overall satisfaction.
The order did not arrive until today. I have not received my money back. Unfortunately, I suspect that I have been cheated out of more than 120 euros. I am very sorry, as I made my purchase with a lot of confidence.
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Response from Mundo-Surf
Hello Sebastian, UPS was unable to deliver your package due to incomplete address. The package is now on its way back to our facility. It should reach us on Monday, August 1st. As soon as it arrives and you have confirmed your complete address, we will send it again. Regards, Sebastian
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João Paulo M.
Rating: 4 out of 5
following a purchase from 08/07/2022
Very fast, thank you
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Grégoire B.
Rating: 1 out of 5
following a purchase from 19/06/2022
Fatal treatment, non-conforming product, money not returned. A disaster of treatment by the commercial service (Ignacio). They have charged me 2 times for a neoprene and now I have to fight it with Consumo. A disgrace.
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Response from Mundo-Surf
Hello Gregoire. There was indeed an error in the size guide, we thank you for having detected it, as it has allowed us to correct it. We apologize for this error in the size guide. Since it was our mistake, the return has been completely at our expense and we have also confirmed with you by email that we are in compliance and already reimbursed. We have also confirmed the shipment and reception of your new wetsuit with the correct size corrected. We are at your disposal for any other questions or suggestions. Best regards and we hope to see you back soon.
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FERNANDO Q.
Rating: 4 out of 5
following a purchase from 05/07/2022
FAST AND RELIABLE SERVICE
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ROY S.
Rating: 1 out of 5
following a purchase from 26/05/2022
Because they didn't make me return an inadequate product
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Response from Mundo-Surf
Hi Roy, unfortunately you cannot return a preform, as it is a custom product. It is a product made by the factory just for you. We hope you can understand. Thank you and sorry for the inconvenience. Ignacio.
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Xavier C.
Rating: 4 out of 5
following a purchase from 23/05/2022
Fast delivery and perfect product.
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Aida F.
Rating: 1 out of 5
following a purchase from 19/05/2022
unpleasant
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Response from Mundo-Surf
Hi Aida, I'm sorry you didn't like the wetsuit you received. It is an inexpensive wetsuit to basically fulfill the needs of a wetsuit. We have options with more elasticity and sealing that may be to your liking (we have more than 1000 wetsuits in stock of all prices). We are at your disposal to recommend what you need. Best regards.
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Filipa M.
Rating: 4 out of 5
following a purchase from 18/05/2022
Very fast delivery and perfect products!
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Miguel E.
Rating: 4 out of 5
following a purchase from 13/05/2022
The site works well, delivery without problems. Customer service very correct and very happy overall.
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Christian T.
Rating: 4 out of 5
following a purchase from 11/05/2022
Very fast and everything correct.
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Jerome B.
Rating: 1 out of 5
following a purchase from 09/05/2022
Bad for the moment
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Response from Mundo-Surf
Hello Jérôme, your shipment is taking a few days longer than usual because the destination address in Reunion Island is very far away. We've checked the tracking and it's already arrived at the Reunion warehouse, so you'll receive it very soon! Here is the UPS tracking number: 1Z78F98V0499078065 Thank you very much and see you soon. Ignace
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Cloee L.
Rating: 1 out of 5
following a purchase from 30/04/2022
I still haven't received my order!
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Response from Mundo-Surf
Hello Chloe. They were unable to deliver your order due to an incorrect address. The correct address has already been submitted so they can deliver as soon as possible. Thank you for your patience. Ignacio, customer service manager.
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Juan José F.
Rating: 1 out of 5
following a purchase from 18/04/2022
I tried to request an exchange instead of a return due to confusion with the color and was not given the option.
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Response from Mundo-Surf
Good morning Juan Jose, We did not have the color you wanted available when we received your return, this is why we have issued a refund. Regards, Sebas After Sales Manager
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David V.
Rating: 4 out of 5
following a purchase from 16/04/2022
Good
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Miguel Angel G.
Rating: 1 out of 5
following a purchase from 20/04/2022
Lousy. Having them change their shipping provider would help my decision on future purchases.
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Response from Mundo-Surf
Good morning Miguel, I am sorry for the two days delay in the delivery of your board. The board was in one package, the grip in another, and GLS had separated them. I hope you are enjoying your new Slater design! Best regards Sebas
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David A.
Rating: 4 out of 5
following a purchase from 20/03/2022
Vale o pessoal quer surfe.
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Simone B.
Rating: 4 out of 5
following a purchase from 08/03/2022
fast and accurate shop
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Ana Maria Z.
Rating: 4 out of 5
following a purchase from 01/03/2022
Everything arrived well and fast, and the products were just as explained on the website.
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Janinazzi S.
Rating: 4 out of 5
following a purchase from 23/02/2022
Perfect... The Fifth Star is for the Lord
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Marco R.
Rating: 1 out of 5
following a purchase from 05/02/2022
I ordered a surf bag that never arrived.
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Response from Mundo-Surf
Good morning Marco, We apologize for the delay in delivery of your order, it is not normal for it to take so many days to make delivery. We have spoken with the shipping company and they have confirmed that your order is being delivered. I hope you enjoy your surf cover. I wish you the best Laura
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atanausu S.
Rating: 1 out of 5
following a purchase from 09/02/2022
Unfortunately, I will not buy again after my bad experience and I do not recommend it to anyone. They do not give solutions
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Response from Mundo-Surf
Good afternoon Batista, We are sorry to hear that you had a bad experience buying from us. We have sent the board you bought from us, that is a JS Monsta Box HyFi easy rider in 6'2. As you have been able to see in the official JS catalog that we have sent you by mail, there is only one model of Monsta Box. There is no 2020 model and no 2020 model. Even so, if this surfboard is not to your liking you can return it without any problem, we will be happy to help you choose another one instead or if you prefer we will refund you. Best regards Sebastian
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Carmen C.
Rating: 4 out of 5
following a purchase from 30/01/2022
Fast delivery and truthfulness in the product.
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Santiago A.
Rating: 1 out of 5
following a purchase from 26/01/2022
Neither of the two orders have arrived yet this is unbelievable.
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Response from Mundo-Surf
Good morning Santiago, We are sorry to hear that you have not yet received your orders. Some of the orders to the Canary Islands are suffering a long delay because customs is holding them for a while, and we don't know why. My colleague Ignacio talks to them every day trying to solve the problem. We hope it will be solved soon and you can receive them as soon as possible and enjoy them. Best regards Laura
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Luiz Francisco S.
Rating: 1 out of 5
following a purchase from 26/01/2022
Too much time fr the delivery
Response from Mundo-Surf
Good morning Luiz, I am very sorry for the delay in the delivery of your order, I have just spoken with the transport agency and they tell me that it is in delivery today. I hope you enjoy your products. Best regards Laura
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Josep B.
Rating: 4 out of 5
following a purchase from 21/01/2022
Punctual! but the package was damaged and poorly protected. Contents in good condition.
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Almudena Escola infantil Abrente P.
Rating: 4 out of 5
following a purchase from 01/01/2022
Fast purchase, super fast delivery the website very well, but through the application I had some problems at the time of processing the order.
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Ramón R.
Rating: 4 out of 5
following a purchase from 02/01/2022
Overall good.
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Mar C.
Rating: 1 out of 5
following a purchase from 28/12/2021
Disappointment with this company, I order a wetsuit that in the end is not the right size. I'm going to make the return and I have to pay for it! And not content with that I go to the post office and they ask me for the return of 10 euros! One and no more! Obviously I will not order again the next size knowing that if it does not fit I have to pay for the return!
I will never order again, many surf stores on line they take care of the returns.
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Response from Mundo-Surf
Good afternoon Mar, I am sorry that the size you received is not the right one. According to our general conditions of use in section 8, returns and right of withdrawal, the return costs are borne by the customer except orders placed by PayPal. I explain it in detail here https://www.mundo-surf.com/es/info/7-condiciones-generales-de-uso#punto8. If you want another size you can indicate it in the package and we will send it to you at our costs. Regards Laura
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Yaiza D.
Rating: 4 out of 5
following a purchase from 18/12/2021
Recommended. They keep you informed by email at all times about the order. The shipment took 24 hours longer than expected, but arrived in time for Christmas, so I'm happy.
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Nuno D.
Rating: 4 out of 5
following a purchase from 19/12/2021
The product (neoprene) is of high quality, typical of Oneill.
On the negative side, you are inundated with emails about the status of the order without necsity, in addition to arrive after 3/4 working days of having made the payment / order. I think 48 hours would be fine for a national shipment, from experience in other online surfshops like surfmarket.
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Vincent M.
Rating: 4 out of 5
following a purchase from 14/12/2021
Fast and efficient delivery. Products as described.
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Verified buyer
Rating: 1 out of 5
following a purchase from 18/10/2021
Bad experience with a watch that's not workin'. They don't wanna make a change of product after 2 months. Simply doens't work. And they have a comunication that's seems a lawyer with a client. I teied a lot to male a change. But they said the price was down... so they sell this broken battery watch to you go to comunicate with the assistence of Rip curl. Boo!
Response from Mundo-Surf
Good afternoon Juliana, Your watch is two months old, you are still under warranty. I send you a link where you can see how to manage the guarantee with Rip Curl https://www.ripcurl.eu/en/help/warranty-care/watches.html Rip Curl will fix your watch or exchange it for a new one if it can't be repaired. Do not hesitate to ask us if you have any problem with the management.
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Guillermo G.
Rating: 4 out of 5
following a purchase from 09/12/2021
This is the second time I have bought from this store and I will surely buy again.
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Comprador verificado
Rating: 1 out of 5
following a purchase from 08/11/2021
Last time. After-sales service FATAL....
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Response from Mundo-Surf
Good morning Oscar, You claimed us a guarantee for some booties that you had broken because they were too small (which you confirmed to me by email) and anyway we did the commercial gesture of changing them and also not for the size you had bought but for two sizes more. I don't understand why you write that the after sales service was bad. I hope you enjoy your new booties. Best regards Laura
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YEHUDI H.
Rating: 1 out of 5
following a purchase from 26/11/2021
Does not comply with what is written on the website (shipping-payment).
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Response from Mundo-Surf
Good morning Yehudi, I am sorry that you had to pay for your order before receiving it. According to the terms of payment surf first and pay later the customer is charged a week after the order has been sent, but as you live in the Canary Islands the package has taken longer to arrive at your address and that is why they have made you pay before. I just checked that you have already received your package, I hope you enjoy it. Regards Laura
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Jaime O.
Rating: 1 out of 5
following a purchase from 20/11/2021
I bought a board, once paid I was told there was no stock. I chose another one and 10 days later I find out, because I asked, that the carrier has lost the board. Waiting for the refund now.
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Response from Mundo-Surf
Good morning Jaime, I'm sorry for what happened, the transport agency confirms that they have found your surfboard, but it is damaged and they can not deliver it in that state. I just proceeded to refund your order. This has happened with your surfboard does not happen often, if you need help to find a similar board we are at your disposal. Regards Laura
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Comprador verificado
Rating: 4 out of 5
following a purchase from 16/11/2021
Arrived on time, everything well packed, good experience, I will repeat.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 22/10/2021
Equipment ordered on 22/10, supposedly delivered on 02/11 (order not processed) but never received. It's now 12/11 and still no board. Is this normal?
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Response from Mundo-Surf
Hello Sébastien, Your package is supposed to have been delivered to your home on November 5th. As you have indicated that you have not received the package, we are currently investigating with the carrier. We need to give the carrier a few days before we can declare the package as lost or stolen, and proceed with the refund or exchange of the goods. Thank you for your understanding, Sébastien.
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Comprador verificado
Rating: 4 out of 5
following a purchase from 26/10/2021
DU CHOIX
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Comprador verificado
Rating: 4 out of 5
following a purchase from 07/10/2021
???????
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