Fast shipping is a standout feature, with many noting that their orders arrived quickly, often the next day, which contributed to a seamless purchasing experience. The efficiency of the order processing is highlighted, with customers appreciating smooth transactions and effective communication throughout. The quality of products consistently meets expectations, with remarks on excellent materials and well-packaged deliveries enhancing overall satisfaction.
The service of mundo surf is very good. But the delivery service is a disaster, the worst service I have had to work with in the 15 years I have been shopping online all over the world. They should change the agency since delivery is part of the service.
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Response from Mundo-Surf
Good morning Sergio, We see that your package left on October 4th to Belgium, we tried to deliver it on the 8th but there was no one at home, and it was finally delivered on October 11th. Could you please tell me what problem you have had with GLS so that I can discuss it with them? Regards Sebas Customer Service
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 28/09/2021
Good sales and customer service.
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V
Verified buyer
Rating: 1 out of 5
following a purchase from 02/09/2021
Product not like shown, unfriendly and not helpful staff.
Never again!
Response from Mundo-Surf
Hi Sven,
The poncho Madness Coconut come with a drawing of the poncho, it's not a real picture, that's why the real product is not exactly as the drawing. We have just add a real picture of the poncho, so this should not happen again on this model.
Regarding to our staff, my colleague Nacho have answered to more than 20 emails from your part, always with education and trying to help as much as he can, but we are sorry if you are not happy with the way he solve the issue with you.
Regards
Sebastian
Customer service
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 18/08/2021
All good, there was an error for an article that was not updated but they solved it perfectly and sent this one that I just released and it is very good. Too bad they promised to send a small gift for the mistake and the inconvenience that in the end they did not send.
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C
Comprador verificado
Rating: 1 out of 5
following a purchase from 03/09/2021
I ordered a product in one color, and it has been changed. The excuse is that the product by default shows a photo in only one color, and that it could have been changed in the cart. Of course I have to pay shipping to change it, and nobody repairs the mistake.
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Response from Mundo-Surf
Good afternoon Julieta, We have sent you the suitcase in Camo color, because that's how you have asked us, as you can see in the invoice that we have sent you by mail, or in the summary of your order from your account. In the product sheet, when you choose the color Camo, the image of the suitcase in Camo color, is all correct. However, if it is not the color you wanted, you can return it to us without problem and we will proceed to refund. Regards Sebas Customer Service
C
Comprador verificado
Rating: 1 out of 5
following a purchase from 01/09/2021
The body board cover was one size fits all and does not fit my 45 inch body. The web site did not specify anything.
I called on Friday and I'm still waiting for them to suggest which one to exchange it for, and of course, I guess I have to pay for the expenses. A disappointment to buy on line on your website
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Response from Mundo-Surf
Good morning Teodoro, The bodyboard holsters are one size fits all, normally even a 45''. My colleague Ignacio has emailed you a recommendation of a cover that is larger than the NMD initially ordered. You can send us back the NMD holster that does not fit and we will proceed to refund it without any problem. Regards Sebas Customer Service
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 19/07/2021
Satisfeito, no entanto, achei os gastos de envio bastante caros tratando-se de um produto com valor de cerca de 800 eur. Penso que teve a ver com o seguro de transporte.
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C
Comprador verificado
Rating: 1 out of 5
following a purchase from 22/07/2021
Bad shipping
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Response from Mundo-Surf
Hello Jeroen, we are sorry for the error with the shipment of your holster. As we discussed on the phone, we will pick up your holster today and reimburse you as soon as we receive it. Best regards and good luck Ignacio, After Sales Manager.
C
Comprador verificado
Rating: 1 out of 5
following a purchase from 23/07/2021
I have received the kit purchased without the labels identifying the contents of the jars, and the answer when I contacted them was to smell the contents.
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Response from Mundo-Surf
Hello Matias, Your order consists of two repair kits with catalytic converter. As our colleagues explained to you on the phone, all the material has its identification label, both the resin and the kerosene wax. The only can that does not have its label is the catalytic converter, which was sent so that you did not have to wait for your order. It is the only one not labeled. What our colleagues also told you was that you should smell the two cans of catalyst so that you could check that they were both the same. If it has been an inconvenience, we apologize for that. We hope that your question is resolved, that you have received everything correctly and on time. Best regards and good waves. Ignacio, After-sales Manager.
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 21/07/2021
Very easy to order, good customer service and fast shipping and delivery.
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C
Comprador verificado
Rating: 1 out of 5
following a purchase from 20/07/2021
I ordered two bodyboards and they only sent me one, I ask for the second one and they tell me that they will send it to me and it is a lie and when I tell them that if they don't send it to me I don't want it, they lie to me again and say that they will send it to me and it will arrive the next day, I ask for the tracking number and they don't answer my messages to their wassap, I don't think these are the way to treat anyone.
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Response from Mundo-Surf
Hi Diego, there was an error in package preparation for which we apologize. The missing bodyboard was sent on July 28th as confirmed by our colleagues with whom you spoke, so it should have arrived already. If not, our customer service colleague will claim it right away. The no answer from whastapp is due to the fact that customer service is from Monday to Friday from 8h to 16h, so having written at 18h on Friday we could not answer you until this Monday morning. We hope that everything is solved and in a misunderstanding. We hope to see you back soon! Thank you, sorry for the inconvenience and good waves! Ignacio, Post Sales Manager.
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 19/07/2021
Reliable products and fast delivery
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C
Comprador verificado
Rating: 1 out of 5
following a purchase from 12/07/2021
the board did not fit the size I needed, I contacted you to see if I could exchange it after testing it and got no answer.
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Response from Mundo-Surf
Hi Inma, unfortunately your board is not exchangeable. Once a product has been used, it is not allowed to return it because we could not sell it again as new. The board you bought is in high demand for its characteristics, so we could recommend you to sell it second hand. And if you want you can contact us again so that with your height and your level we can recommend you a board that you can enjoy. Regards, Ignacio After-sales service manager.
C
Comprador verificado
Rating: 1 out of 5
following a purchase from 14/04/2021
Taking into account that instead of 6 weeks, the order took 63 days, and that when I asked, they told me that tomorrow several times, well too bad, even more if you get a board of 429 euros without the reinforcement of edges that I had ordered, which I hope to solve on Monday when they open the store. Apart from that, not even a few stickers for the delays. Very bad the truth, and it is a pity because the boards are good and of quality. Anyway... I hope the problem with the edges will be solved as soon as possible by sending a grip, quad fins, or something similar. Or the return of the proportional part of the money plus the interest generated by paying for drought of course. Thanks
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Response from Mundo-Surf
Hi Alex, as we have discussed and clarified by email the board you have received is the correct one based on your order. The carbon reinforcement of the boards is placed at the level of the tail to reinforce this area by their treads and impacts. We hope you enjoy your board once everything is clarified. Greetings and good waves. Ignacio Responsible after-sales service
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 13/07/2021
It is the first time I buy online and they charge me for shipping and transport costs, otherwise everything is fine, the store seems to me very complete.
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 10/07/2021
Good
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 26/06/2021
The shipment was not given within the dates, it arrived within 5 days which is not so serious. The board arrived in perfect condition and very well packed. I will repeat, in fact since the purchase and this review I made two more orders, which were smaller. And those did arrive on the dates indicated.
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 22/06/2021
all good, except for the logistical status in the waiting area
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/06/2021
There was a problem with the size of the combination and returning the product is not very simple. But customer service is very helpful
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 18/04/2021
Well
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 18/05/2021
Good shipping service. Fast and the contents arrived in perfect condition.
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 09/05/2021
I miss an explanatory booklet with basic instructions for mixing quantities mainly. In addition, some basic application instructions would be a plus.
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 26/04/2021
I had to contact them by phone and the person who attended me was very kind and direct.
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 13/04/2021
It has a wide range of items, but not always in stock.
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V
Verified buyer
Rating: 4 out of 5
following a purchase from 05/04/2021
Great team and support
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 30/03/2021
Not bad.
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 23/03/2021
Perfect, fast service and very correct attention.
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 15/03/2021
The payment method was defaulting to a finance company should change that, otherwise all good.
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V
Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 13/03/2021
everything fine. Delivery processing and product good quality. Just does not quite correspond to the color of the picture.is darker
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 01/10/2020
All very well
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/03/2021
Efficient and responsive, your team enabled me to recover my equipment very quickly on the other side of the world! Gracias The only problem was that the invoice did not correspond to the exact amount of the purchase excluding tax, which meant I had to pay a surcharge when I got home...
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 10/02/2021
I have shopped here several times, I really like their fast delivery.
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V
Verified buyer
Rating: 1 out of 5
following a purchase from 31/01/2021
Just shipped in 1 package for 6 surfskate. The skate deck has been scratched all of each product. Me already comment when ordering these product to wrap bubble before send it out. But staff just ignore it.
Response from Mundo-Surf
Hi Nisarat,
We are sorry for the inconvenience, we have packed the 6 surfskate together to save in shipping cost, as shipping is expansive to Thailand. Next time we will separate properly each skate to avoid this kind of issues,
Regards
Sebastian
C
Comprador verificado
Rating: 1 out of 5
following a purchase from 03/02/2021
After purchasing the item, a few days later they tell me that the item was not really available. They proposed another model that was clearly more expensive. I am still waiting for an answer ...
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Response from Mundo-Surf
Hi Giovanni and sorry for the inconvenience, due to an inventory error, the glove model you purchased is not available. My colleague Ignacio has sent you alternatives by email. If none of the proposed gloves suits you, just let him know and we will proceed with the refund. Best regards and sorry for the inconvenience, Sebas.
V
Verified buyer
Rating: 1 out of 5
following a purchase from 24/01/2021
My order has not been received. You told me that I would have it in 2 days. I ordered it on January 24. It has no been more than 2 weeks, and you still charged me 47.80 for shipping. I asked for my shipping charge to be returned, and you have ignored me.
Response from Mundo-Surf
Hi Carmen,
you should get your parcel soon, the parcel is in Azore Island since day 4. It looks like the custom are making the process slower. Please find below your tracking link:
https://m.asmred.com/e/543405421/9580-115
Regards
Sebas
C
Comprador verificado
Rating: 1 out of 5
following a purchase from 13/01/2021
My opinion at the moment is bad. I have been waiting more than 10 days for my order, and they don't even give you a tracking number to follow your package. At the moment I do not recommend it.
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Response from Mundo-Surf
Good morning Miquel, The delivery of your order is scheduled today by UPS between 12h00 and 16h00. Greetings Sebas Customer Service
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 11/01/2021
Service and shipping are the best I've seen. Very close and friendly customer service, I recommend this store 100%.
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 08/01/2021
Arrived 1 day later than expected, otherwise everything perfect!
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 05/01/2021
all good, fast shipping and no problems
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C
Comprador verificado
Rating: 1 out of 5
following a purchase from 02/01/2021
GLS did not deliver the order on time and we were unable to deliver it on Epiphany.
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Response from Mundo-Surf
Hi Esther, Indeed they delivered on the 7th instead of the 5th as planned. Sorry for the inconvenience, Regards Sebas
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