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C
Rating: 4 out of 5
The manufacturing of the board took quite a bit longer than said on the site, but the board came out nice
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Customer reviews of Mundo-Surf
Trust Attestation
4,8
/5
Overall rating: 4,8 out of 5
Based on 5 186 published reviews
Summary of reviews
Fast shipping is a standout feature, with many noting that their orders arrived quickly, often the next day, which contributed to a seamless purchasing experience. The efficiency of the order processing is highlighted, with customers appreciating smooth transactions and effective communication throughout. The quality of products consistently meets expectations, with remarks on excellent materials and well-packaged deliveries enhancing overall satisfaction.
Reviews 1 and 4 stars
Reset filtersC
Rating: 1 out of 5
As of today I have not received my package and I bought it as a gift for the Three Wise Men, after speaking twice I was attended very kindly, supposedly the fault of the transport company, but my order has not arrived.
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Response from Mundo-Surf
Good morning Maria, I am very sorry for the delay, we have done everything possible with the transport company, but they have not been able to deliver your package until January 11th. Greetings, Sebas Customer Service
C
Rating: 4 out of 5
The navigation is very intuitive and the customer service is unbeatable.
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C
Rating: 4 out of 5
Great, I would give it a very good, if they had sent me the tracking number of the package, without the need to ask for it. But the rest is great.
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C
Rating: 4 out of 5
Excellent service. Only flaw the packaging could have been definitely more protective. Otherwise all ok!
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C
Rating: 1 out of 5
I still haven't received the skateboard and I've been waiting for a month.
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Response from Mundo-Surf
Good morning Arturo, GLS tells us that they can not deliver your package because the address is incomplete, and we can not contact you by phone. Please send the correct address to [email protected] so we can solve the issue. Regards Sebas
C
Rating: 4 out of 5
All very well except one of the items that did not arrive, the order took only six days to reach me in the Canary Islands being in Christmas time. The only problem was that I forgot one of the items that did not arrive.
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C
Rating: 4 out of 5
all ok
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C
Rating: 4 out of 5
Fast delivery
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C
Rating: 4 out of 5
All good, good customer service, delivery on time.
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C
Rating: 4 out of 5
I don't give it 5 stars because the navigation through the App is complicated and it lacks some information about the orders that appears in the wwb.
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C
Rating: 4 out of 5
Medium/bom . Only the return of the 70 of the Fcs2 template was missing...:(. I am waiting for the return of the value 70.
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C
Rating: 4 out of 5
All good in general
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C
Rating: 4 out of 5
Good assortment and prices, the order took a little while, I guess because of the dates, but overall very good.
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C
Rating: 4 out of 5
The application is easy to use. Good overall.
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C
Rating: 4 out of 5
The delivery took as long as expected, the service was very good.
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A
Rating: 1 out of 5
Completely disappointed by my purchase from mundo-surf, which I chose for its "real-time stock management" and 2-4 day delivery if the order was placed before I don't know what time of day.
One of the products wasn't available, so the order was put on stand-by while waiting for mundo surf to contact me" problem: nobody contacted me (not even an automatic e-mail), I realized it myself 4 days later (fortunately, I could have waited a long time for my order otherwise...). So I contacted the after-sales service, which asked me for the color of the replacement fins and told me they'd leave the same day. I asked for faster delivery in compensation, and was told yes, but in the end the delivery was the same. The next day I receive an e-mail asking me to choose another color for the fin... it really feels like they're screwing with our heads. In short, they're unable to make a commercial gesture and the order arrives in 13 days instead of 2 to 4...
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One of the products wasn't available, so the order was put on stand-by while waiting for mundo surf to contact me" problem: nobody contacted me (not even an automatic e-mail), I realized it myself 4 days later (fortunately, I could have waited a long time for my order otherwise...). So I contacted the after-sales service, which asked me for the color of the replacement fins and told me they'd leave the same day. I asked for faster delivery in compensation, and was told yes, but in the end the delivery was the same. The next day I receive an e-mail asking me to choose another color for the fin... it really feels like they're screwing with our heads. In short, they're unable to make a commercial gesture and the order arrives in 13 days instead of 2 to 4...
Response from Mundo-Surf
Hello Victor, We are very sorry for the delay in sending your order. We had an inventory error on the drifts, and the green color was no longer available. We therefore sent your package on Wednesday 11th instead of Friday 6th November. Fortunately, this kind of error is rare, so we're sending you a discount voucher so that you can give us a second chance! Best regards, Sébastien Customer Service Manager
C
Rating: 4 out of 5
Buono
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C
Rating: 4 out of 5
....
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C
Rating: 4 out of 5
Always on the basis that I am very happy and I will repeat with this store. The attention very well and fast shipping but I would have liked a closer treatment. The experience has seemed to me closer to buying on Amazon than in a small store. If Covid allows me to do so, I will go in person the next time I buy.
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C
Rating: 1 out of 5
I am sorry for the bad experience, I have been a surfer for 35 years and I have not bothered buying surf items, on the contrary I enjoy it. But I ordered two products and they delivered both wrongly.
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Response from Mundo-Surf
Good morning Eduardo, Effectivement the socks are 2mm thick and not 3, and the gloves are 2mm and not 4. We have corrected the error on the website, thanks for your feedback. We have corrected the error on the web, thanks for your feedback. If you want us to recover the products and refund you, just tell my colleague Ignacio. Regards and sorry for the inconvenience. Sebastian Customer service and post sales
C
Rating: 1 out of 5
The default purchase process offers the purchase through a financial company that contracts on your behalf for associated services.
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Response from Mundo-Surf
Good morning Alex and thank you for taking the time to rate our service. The default payment is a credit card payment that is charged 7 days after the purchase is made. It is processed by Sequra, a financing company, but you are not charged any interest or any expenses, it is totally free of charge for you.
We believe that this form of payment is the fastest and most convenient for the customer, since you are not charged until 7 days after the purchase, when you should have your purchase at home, and also you have the possibility to save your card details for future purchases. However, if you do not feel comfortable with this form of payment, we also offer payment by card "standard", processed by CECA, and with immediate collection. Greetings Sebas Customer Service
We believe that this form of payment is the fastest and most convenient for the customer, since you are not charged until 7 days after the purchase, when you should have your purchase at home, and also you have the possibility to save your card details for future purchases. However, if you do not feel comfortable with this form of payment, we also offer payment by card "standard", processed by CECA, and with immediate collection. Greetings Sebas Customer Service
C
Rating: 4 out of 5
Arrived very quickly
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C
Rating: 4 out of 5
Non ho potuto acquistare per mancanza taglia. Ma ho ricevuto subito il rimborso!!! Grazie
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C
Rating: 4 out of 5
Positive experience, high shipping costs compared to the value of the order. Excellent customer service
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C
Rating: 4 out of 5
The order arrived well, but there was a long delay. On the other hand, they gave me a can of catalyst and another of kerosene styrene, I understand that to compensate. If it were not for the delay, I would rate the maximum.
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C
Rating: 1 out of 5
I found myself very bad . Very unprofessional . Ordered a surfboard on November 29 (they were giving me delivery within 1 week) we are on October 25 still has not arrived . I was told that the board was shipped on October 4 when instead it left on October 14 .. unprofessional .. moreover they did not even offer me a small refund for the mishap . I will definitely not order anything from them again and I will not recommend them to anyone .. hello to never again .!!
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Response from Mundo-Surf
Hi Diego, We are sincerely sorry for the delay in shipping your board. We ordered it on October 4, but could not ship it before October 14 from the European distributor. The board is expected to be delivered on October 26, here is the tracking link: https://connect.gefco.net/psc-portal/anonymous.html?locale=es&typeSearch=anonymousSearch#detailAnonymousTLIBox;id=E34C5BC8FA8E41E6B6B8AFFC7991C124;zipValue=62012 Sincerely Sebastian
V
Rating: 1 out of 5
I bought some products in the first week of september. It was written that I had to wait 1 week for the shape of the products and then 4-5 days for the shipment. After 1 month I still haven't received anything. In addition I have been contacted as one of the product I ordered was not available in the color I picked. Not a big deal there, but far from perfect.
Response from Mundo-Surf
Hi Martino,
We are sorry for the delay we had building your pre shape. At the beginning of September we run out of foam, the raw material we use to build your pre shape. Those foam come from Australia, and with the Covid we have have experienced delay on the importation of the container.
Regards
Sebastian
Customer service
We are sorry for the delay we had building your pre shape. At the beginning of September we run out of foam, the raw material we use to build your pre shape. Those foam come from Australia, and with the Covid we have have experienced delay on the importation of the container.
Regards
Sebastian
Customer service
A
Rating: 1 out of 5
The board is damaged I have sent a complaint
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Response from Mundo-Surf
Hello Séverine, We have not received your complaint. Please send it to us using the following transport claim form: https://mundo-surf.formstack.com/forms/shipping_claims_reclamacion_de_transporte Sincerely, Sébastien Customer Service
C
Rating: 4 out of 5
Good but I thought it would be more expensive
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C
Rating: 4 out of 5
Only used it 1 time, so I can only value the formality in the shipment, which was good. The surfer likes the model and it fits her well. The result of the material and the seams .... more ahead. Thank you and to po9r oooolas
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C
Rating: 1 out of 5
Fatal, it said three to 4 weeks, they made the board wrong, then they told me two weeks, it took 4 weeks, they told me they were going to send me a t-shirt, they didn't send anything. i got the board two months later, with the killas that i didn't ask for, fp of 2 and they gave me three.
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Response from Mundo-Surf
Good morning Alejandro, I am sorry for the delay we have had with your board. The first one was made on time, but it had a stain in the middle of the board, and we had to make it again. We have prioritized it, but it still took another 3 weeks. Regarding the free t-shirt, remind us about it in your next order, and we will send it to you without any problem. Regards Sebas Customer Service
C
Rating: 4 out of 5
Quick and easy.
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C
Rating: 4 out of 5
The experience was good, but the bottle with glass microspheres was a bit broken.
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C
Rating: 4 out of 5
Sympathy
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C
Rating: 4 out of 5
I had to cancel the order and from mundo surf they attended me correctly and gave me a full refund. I will buy here again without a doubt.
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C
Rating: 4 out of 5
a lot of variety of bodyboarding products. Fast delivery
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C
Rating: 4 out of 5
Fast shipping and in good condition.
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C
Rating: 4 out of 5
Fast delivery of material.
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C
Rating: 4 out of 5
I bought the kit to repair the board and following the videos on youtube I got a very good repair. Thank you!
On the downside I would say that the youtube link redirected me to the kit without catalytic converter and I had to buy it when I realized.
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On the downside I would say that the youtube link redirected me to the kit without catalytic converter and I had to buy it when I realized.