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C
Rating: 4 out of 5
Fast and well conditioned products
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Customer reviews of Mundo-Surf
Trust Attestation
4,8
/5
Overall rating: 4,8 out of 5
Based on 5 186 published reviews
Summary of reviews
Fast shipping is a standout feature, with many noting that their orders arrived quickly, often the next day, which contributed to a seamless purchasing experience. The efficiency of the order processing is highlighted, with customers appreciating smooth transactions and effective communication throughout. The quality of products consistently meets expectations, with remarks on excellent materials and well-packaged deliveries enhancing overall satisfaction.
Reviews 1 and 4 stars
Reset filtersC
Rating: 4 out of 5
I can't give it 5 stars because the navigation on the page, at least from my mobile (Huawei P30 Pro) was not good. It is very good about the filters but it was very complicated to apply them. You gave with your finger on a button and you marked the one next to it, little precision.
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C
Rating: 4 out of 5
I could have used the Allen wrench included.
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C
Rating: 1 out of 5
The customer service was quite problematic. I placed an order that they confirmed that it was in stock via online chat and that it would take 24 hours to arrive, after making the payment they informed me via email that the product was not available. I had to contact the store again and indeed it was not in stock. In the end the product took a week and a half to arrive.As for the product, being a yow, very good quality.
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Response from Mundo-Surf
Hello Andrea and thank you for taking the time to rate our services.
The products that are delivered in 24 hours are those that indicate "in stock" on the web. In case of the surfskate model you bought, the web indicates "delivery 48/72 hours", because we have to order the skate from the distributor. Unfortunately due to the coronavirus this period was extended to a week and a half, and we apologize for them. I have sent you by mail a discount code to apologize and to encourage you to try again our services. Best regards and sorry again for the inconvenience, Sebas.
The products that are delivered in 24 hours are those that indicate "in stock" on the web. In case of the surfskate model you bought, the web indicates "delivery 48/72 hours", because we have to order the skate from the distributor. Unfortunately due to the coronavirus this period was extended to a week and a half, and we apologize for them. I have sent you by mail a discount code to apologize and to encourage you to try again our services. Best regards and sorry again for the inconvenience, Sebas.
C
Rating: 1 out of 5
It is not clear on the website that you do not have stock for the product I bought 2. You did not give me the option to cancel the order even though I had to wait more than a week to receive it 3. You did not answer me through any of the channels through which I tried to contact you (WhatsApp and Maia).
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Response from Mundo-Surf
Hi Raquel, Thank you for taking the time to review your shopping experience at mundo-surf.
Indeed my customer service colleague did not see your cancellation request, and the order was sent to you. We apologize for this error.
Regarding availability, when a product is in stock, we indicate "in stock" in green on the product page. Otherwise, we indicate the period of availability in orange, in the case of the skate you bought, "shipment in 2-3 days". Unfortunately, with the Covid, the 2-3 days have turned into a week. To apologize and encourage you to try our services again, I have sent you a discount code to your email. Regards and sorry again for the inconvenience, Sebas.
Indeed my customer service colleague did not see your cancellation request, and the order was sent to you. We apologize for this error.
Regarding availability, when a product is in stock, we indicate "in stock" in green on the product page. Otherwise, we indicate the period of availability in orange, in the case of the skate you bought, "shipment in 2-3 days". Unfortunately, with the Covid, the 2-3 days have turned into a week. To apologize and encourage you to try our services again, I have sent you a discount code to your email. Regards and sorry again for the inconvenience, Sebas.
C
Rating: 1 out of 5
bad
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C
Rating: 4 out of 5
All good, it took a week.
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C
Rating: 4 out of 5
Good navigation, good service and fast delivery
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C
Rating: 4 out of 5
The service is very good and the delivery is fast, that's all you can ask for.
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C
Rating: 4 out of 5
No problems ????
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V
Rating: 1 out of 5
Very unprofessional!!!!
Response from Mundo-Surf
Hi Dennis,
As we explain when you make the order, one of the product was out of stock, and we need to order it from the supplier in UK. In May, Uk was blocked by the Coronavirus, and that ´s why it take us 18 days to ship your order, instead of the 4-5 days announced on the web.
We are really sorry for that, but please consider it was a really special situation,
Regards,
Sebas
As we explain when you make the order, one of the product was out of stock, and we need to order it from the supplier in UK. In May, Uk was blocked by the Coronavirus, and that ´s why it take us 18 days to ship your order, instead of the 4-5 days announced on the web.
We are really sorry for that, but please consider it was a really special situation,
Regards,
Sebas
C
Rating: 4 out of 5
It took a while, but everything else was great, thank you very much.
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C
Rating: 4 out of 5
Very good in general and good service.
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C
Rating: 4 out of 5
Very good and fulfills what is mentioned in each order perfectly.
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C
Rating: 4 out of 5
Fast and effective
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C
Rating: 4 out of 5
I am very pleased with the quality of the product and the price.
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C
Rating: 4 out of 5
Everything is correct. Very friendly people and always at the customer's service. I am happy with the purchase.
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C
Rating: 1 out of 5
There was no stock of what I ordered. It took 3-4 days for it to arrive at their premises and 24-48 hours for it to reach me.
The fact is that it arrived 10 days after I ordered it.
The service of Mundo-Surf via WhatsApp was fine, but the delivery of GSL was terrible. Regarding the product, no problems, as expected.
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The fact is that it arrived 10 days after I ordered it.
The service of Mundo-Surf via WhatsApp was fine, but the delivery of GSL was terrible. Regarding the product, no problems, as expected.
Response from Mundo-Surf
Hi Kimetz, Sorry for the delay, with the Coronavirus it took us longer than usual to get the product we were missing to complete your order! Regards Sebas
C
Rating: 4 out of 5
Good communication with the store for online orders and doubts. Some erroneous information on the website (product availability or not).
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C
Rating: 4 out of 5
Very good. Chegou a Portugal em 2 dias tudo muito bem embalado e protegido. Só não dou 5 estrelas porque esqueceram-se de enviar os autocolantes. ??
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C
Rating: 4 out of 5
Very fast delivery and solution of availability problem with personal call. The information of the products available on the website could be improved.
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C
Rating: 4 out of 5
Very fast and effective
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C
Rating: 4 out of 5
I have tried the board and am very pleased , they just didn't do the round toe back as we specifically requested, and the carrier left the board with a neighbor without contacting me if I agreed. I found that my neighbor had something in the yard for me and a piece of paper in the mailbox afterwards that said where it had been left.
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A
Rating: 4 out of 5
I just need my invoice in my name: Gendron Jean-François chemine des condémines 45 1028 preverenges switzerland thank you in advance
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V
Rating: 4 out of 5
Good prices, well packed. Four stars rating because of the shipping company delay.
C
Rating: 4 out of 5
Good service and easy application.
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C
Rating: 4 out of 5
Good morning There was a problem, which was the following: The order did not arrive on the date that the courier told me, which was a problem, because it was a gift from Santa Claus for my son.Otherwise as the attention I had when I contacted by wasap with you, it was pretty good.un saludo.
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C
Rating: 4 out of 5
Satisfied
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C
Rating: 4 out of 5
It took three days longer than promised. On the other hand, I really appreciate the quantity of products and variety of supply.
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A
Rating: 4 out of 5
Nickel service !!!!!
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C
Rating: 4 out of 5
I don't give them excellent because in the size chart of the neoprene I bought for a girl, only the aquivalences for adults were shown.
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C
Rating: 4 out of 5
Well, there was a bit of a mess with the delivery date but fine.
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C
Rating: 4 out of 5
All perfect.only that they could expedite the shipping process once the purchase is made.
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C
Rating: 4 out of 5
The only thing I can't see well is that the resin does not seem to be transparent.
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C
Rating: 4 out of 5
Delivery in a short period of time once the purchase is made
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C
Rating: 4 out of 5
Super service
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C
Rating: 4 out of 5
Quickly.
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C
Rating: 4 out of 5
They put interest to solve a small problem I had with the keels giving me solutions. Excellent direct treatment in the store
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C
Rating: 4 out of 5
All good
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C
Rating: 4 out of 5
Very good store
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