Fast shipping is a standout feature, with many noting that their orders arrived quickly, often the next day, which contributed to a seamless purchasing experience. The efficiency of the order processing is highlighted, with customers appreciating smooth transactions and effective communication throughout. The quality of products consistently meets expectations, with remarks on excellent materials and well-packaged deliveries enhancing overall satisfaction.
Hi Arnaud, Shipping costs start at 8.90 for France and are free from 149. But for Martinique, you have to cross the Atlantic, which means extra costs that we can't afford. You're living in paradise, but that still has its drawbacks when shopping in Europe! Sincerely, Sébastien Customer Service Manager
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 10/12/2020
The board is great but it has taken two and a half months to arrive.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 06/02/2021
one bottle came with a broken cap, but no other problems.
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V
Verified buyer
Rating: 3 out of 5
following a purchase from 04/02/2021
The customer support was great, but it was really disappointing when I received my package with the fins. The package was ripped, the fins were really dirty and it looked like I just bought something in second hand instead of a new pair of fins.
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 03/02/2021
Very nice in the attention. But the web filter does not show well what is really there. Also there was not much in stock. And finally they took more days for delivery. Bad luck with this purchase
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C
Comprador verificado
Rating: 2 out of 5
following a purchase from 31/01/2021
It took a long time for my order to arrive.
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Response from Mundo-Surf
Hi Robin, indeed, 2 packages were sent and one was lost, having to send the material again. We apologize for the inconvenience caused, Greetings, Sebas
C
Comprador verificado
Rating: 2 out of 5
following a purchase from 16/10/2020
Well, I've been waiting for about 4 months for the surfboard, I ordered it in October 2020 and I didn't receive it until February 2021.
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Response from Mundo-Surf
Good morning Paco, Sorry for the delay, we had to receive the tables at the end of December, and have been delayed until the end of January. Greetings Sebas,
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/01/2021
Já comprei por diversas vezes nesta plataforma e esta foi a que demorou mais tempo a ser entregue
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 24/10/2020
Correct without further ado.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 07/10/2020
Lack of feedback regarding the recall of the product. Compensated by the response via whatsapp.
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/12/2020
Efficient
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V
Verified buyer
Rating: 3 out of 5
following a purchase from 03/12/2020
Online customer service needs improvements. The tracking number for my package was missing from my order and i tried to reach support using the built-in message system on the website and whatsapp as well with no sucess. Ultimately i decided to phone (international call) and the tracking number was provided promptly. Otherwise everything went OK, received my package fast and as expected.
V
Verified buyer
Rating: 2 out of 5
following a purchase from 25/11/2020
I ordered 5 pack of wax and I only received 4 of it
Response from Mundo-Surf
Hi Victor,
I am sorry for the mistake, we will refund you one wax,
Regards,
Sebastian
Customer service
C
Comprador verificado
Rating: 2 out of 5
following a purchase from 10/11/2020
Ho ordinato 3 diversi surfskate, più di 900 di spesa, (notare nessuno sconto sulla consegna pur con una spesa elevata); sono arrivati 2 skate uguali per errore.
Disponibili e celeri nel ritiro di quello sbagliato ma aspetto che mi spediscano quello giusto solo dopo che ricevono quello ritirato (non si fidano?).
Grande disagio per il ritardo perché era un regalo, ovviamente arriverà quello giusto troppo tardi...
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Response from Mundo-Surf
Hi Laura, We are sorry for the inconvenience. As soon as the skate comes back, we will send you the Carver Firefly Cx. We apologize again for the inconvenience.Regards Sebastian Customer Service Manager
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 07/11/2020
I live in Tenerife and the shipment took me 17 days. I am sure that this complaint can be fixed for the next shipments OR in case of non-compliance with the delivery period it will be pleasantly compensated.
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V
Verified buyer
Rating: 2 out of 5
following a purchase from 11/11/2020
Delivery ist stated 1day. Major factor for order. Took a week!
Response from Mundo-Surf
Hi Charlotte and thanks for your feed back,
Please note that the 24 hours delivery is available for Spain. Delivery to Germany is 2-3 days with GLS,
Regards
Sebastian
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 10/11/2020
The page takes a long time to load.
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V
Verified buyer
Rating: 3 out of 5
following a purchase from 05/10/2020
good.
C
Comprador verificado
Rating: 2 out of 5
following a purchase from 04/10/2020
In the first purchase, once I had chosen a product I had to change it for another one due to an error made by Almazan, and in the second purchase I was retained double the amount of the purchase in my account due to another error made by who knows who !!!!.
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Response from Mundo-Surf
Good morning Massimo, Sorry for the first order, due to an inventory error we did not have the first skate you ordered. Regarding the second order, you have only been charged once. On the day of the order, the amount of the order is retained in your account, without being charged. After 7 days is when you are actually charged. Regards Sebas Customer Service
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 08/09/2020
Costumer updating and communication could be better. Although all issues solved
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 27/09/2020
Well
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 07/09/2020
It is not the first time that it says that there is stock and they call me saying that there is not and they can offer me another article... on their part good for giving a solution but for that they put that there is no stock. The 48 hours that it says in my case have never been fulfilled, it has always taken a week since I place the order. The last foam that I received was marked
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Response from Mundo-Surf
Hello Jon and thanks for your feed back, The 24 hours delivery is valid for products "in stock" (indicated in green above the price, it is 95% of the products) and orders placed before 14h. In case of foam, like the one you have ordered, we have a preparation time of 2 to 5 days, because the foam is stored in another warehouse, where we pick up once a week. Best regards, Sebas
C
Comprador verificado
Rating: 2 out of 5
following a purchase from 19/07/2020
Very late in sending the order and no response to the several contacts I made to know the status of the order.
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Response from Mundo-Surf
Hi Patricio, The Slide surfskate sold out for most of the summer, we let our customers make reservations, for shipping at the end of August, as indicated on the web. They can be shipped a few days later, on September 2nd, sorry for the inconvenience. greetings Sebas
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 31/08/2020
The delivery was fast however the condition of the product was not good.
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Response from Mundo-Surf
Hello Nuria, If it happens again, do not hesitate to make a claim by filling out the form that you will find here: https://www.mundo-surf.com/es/info/40-Post-venta Our after sales service will manage it and will propose a solution. Best regards, Sebas
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 03/08/2020
I have not had any problems with the order. The only thing is that if I order again I don't want to be served by the delivery person who did it this time.
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Response from Mundo-Surf
Hi Javier and sorry for the inconvenience, we offer several carriers for you to choose from. So, if you have had a bad experience with a courier, you can choose another company! Regards Sebas
C
Comprador verificado
Rating: 2 out of 5
following a purchase from 03/08/2020
I will be able to give my opinion of the Moorish house when I get my money back for the Niki plus expenses. The shipping was super fast
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Response from Mundo-Surf
Hi Juan Jose, Don't worry, when we receive the t-shirt back, we will refund you the 28.00 for the t-shirt, plus the 5.30 for the shipping costs. As for the 9.36 that it cost you to send the t-shirt back to us, PayPal will reimburse you, so it won't cost you anything. We explain it in detail here: https://www.mundo-surf.com/es/info/7-condiciones-generales-de-uso#punto8 Greetings, Sebas
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 07/06/2020
Very good product. Very fast delivery.
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C
Comprador verificado
Rating: 2 out of 5
following a purchase from 08/06/2020
The wetsuit I purchased was not what was sent to me. I am very disappointed
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Response from Mundo-Surf
Hi Joao, could you please send me a picture of the suit to [email protected]? Don't worry, if it's our mistake and you don't like the suit, we'll take it back and exchange it for another one or refund you. Regards Sebas
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 17/05/2020
The website is easily understood.
However, I placed the order on May 17 and it has taken almost a month to arrive with this covid19 thing.
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/05/2020
Does not reply to emails.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 02/06/2020
poorly packed for transport
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 24/05/2020
The delivery took much longer than indicated. GLS did not provide a good service.
The products themselves arrived well and properly conditioned.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 13/05/2020
One of the six caps I ordered was missing and the catalytic converter was out of stock and I could not buy it, the rest arrived quickly, on the other hand I would like to have the option to buy cash on delivery, greetings (the cap, that you went the clamp).
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 17/05/2020
The price of 6 plastic plugs seems excessively expensive to me.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 17/05/2020
Very good treatment of Mundo-Surf and the product. Very bad the delivery company GLS, took 48h more than expected and making wait two days at home to the delivery of the order.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 15/05/2020
The boogie is of good quality, same measurements, materials, etc., but the colors are not the ones shown in the photo.
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C
Comprador verificado
Rating: 2 out of 5
following a purchase from 15/05/2020
Customer service is good, but it took a while for my order to arrive.
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Response from Mundo-Surf
Hi Federica, Sorry, with the coronavirus some shipments have taken longer than expected! Regards Sebas
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 20/04/2020
I ordered some stickers as a gift for my collection and they passed on the issue. I got in touch and they basically wrote me back and passed on the issue as well. I think I will try other sites like surfmarket
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 09/01/2020
The theater has been great and the quality of the skewers too but we bought a poncho ideal for a gift and after two weeks they told us they were out of stock and we had to take another one and there was almost nothing in stock anymore.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 10/01/2020
arrived 2 days later than expected when the delivery time indicated was a fundamental factor for the purchase.
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