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C
Rating: 3 out of 5
Very good products but shipping needs to be improved a lot.
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Customer reviews of Mundo-Surf
Trust Attestation
4,8
/5
Overall rating: 4,8 out of 5
Based on 5 186 published reviews
Summary of reviews
Fast shipping is a standout feature, with many noting that their orders arrived quickly, often the next day, which contributed to a seamless purchasing experience. The efficiency of the order processing is highlighted, with customers appreciating smooth transactions and effective communication throughout. The quality of products consistently meets expectations, with remarks on excellent materials and well-packaged deliveries enhancing overall satisfaction.
Reviews 2 and 3 stars
Reset filtersC
Rating: 3 out of 5
I think you can give better prices
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C
Rating: 3 out of 5
Well
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C
Rating: 3 out of 5
It is difficult to be in contact with the staff of mundo-surf and it would be nice that as a customer they would give me more security in the information they give me about the purchased item.
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C
Rating: 2 out of 5
I purchased the product with a 24-48h delivery service with a value of that service of 4,30. The order arrived 15 days later. At no time did they contact me to inform me what day my order would arrive. I had to contact them to be informed.
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Response from Mundo-Surf
Hello Ruben, Day 13/12: receipt of your order Day 13/12: We notify you by mail that we will not be able to meet the deadline of 24 hours due to lack of stock of the product ordered, giving you the possibility to cancel your order if you wish Day 22/12: Mundo-Surf notifies you that your package has been shipped Day 22/12: SENDING (the shipping company) notifies you by SMS and email that your package will be delivered on the 23rd, with the tracking number and a link to track the shipment Day 23/12: delivery of your package We have taken 8 working days instead of 1, but not 15 days. We are sorry for any inconvenience this may have caused you, but we have warned you from the first day of this delay, and we have warned you at every important stage of the processing of your order. Regards
C
Rating: 3 out of 5
In the fiber order instead of 2 meters they sent me 1'96
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C
Rating: 3 out of 5
A website with competitive prices and fast shipping, even having arrived a day late the table because the courier company did not warn me or leave a note, otherwise all good very attentive to answer my questions and the material in perfect condition. I put a normal because I buy everything online and I'm used to fast shipping and that everything is correct. I WOULD BUY AGAIN IN MUNDOSURF.COM
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C
Rating: 3 out of 5
The order was not ready for the date they published...
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C
Rating: 3 out of 5
Very good customer service, but not reflecting the lack of stock on the page and communicating it after the purchase did not leave me with a good feeling.
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C
Rating: 3 out of 5
all good, except the board (with a hole) and the keels (scratched).
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C
Rating: 3 out of 5
Normal.
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C
Rating: 3 out of 5
The shipping company should be improved. The two times I have placed an order they wanted to charge me cash on delivery and I had already paid when I placed the order online.
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C
Rating: 3 out of 5
Very attentive service. The courier service was a disaster
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C
Rating: 3 out of 5
The material is average but the communication and operation of the website leaves something to be desired.
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C
Rating: 3 out of 5
After paying and accepting the shipping conditions I was informed that the material was not in stock. Page with the condition to receive the material in 48 hours. The material arrived approximately 10 days later.
I think it would have been fairer if I had been informed before paying that the material was not in stock. I would have been able to make the purchase elsewhere and receive the material on time. The material arrived in good condition.
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I think it would have been fairer if I had been informed before paying that the material was not in stock. I would have been able to make the purchase elsewhere and receive the material on time. The material arrived in good condition.
C
Rating: 3 out of 5
Normal, as it should be
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C
Rating: 3 out of 5
Good products at an adequate price. Very fast shipping. The bad thing is that in this case the product arrived to me with some small flaws, as if it had been hit with something, and it can not be from the transport because it came very well protected, so it has to be of origin. They should check what they have in the store.
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C
Rating: 3 out of 5
Excellent service, stock issue resolved instantly, I will definitely buy again.
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C
Rating: 3 out of 5
Well
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C
Rating: 3 out of 5
My experience has been fast, but since I ordered a couple of things I could have brought even a cover for the keels, otherwise fast and very well.
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C
Rating: 3 out of 5
well
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C
Rating: 3 out of 5
The site is good, there are many tutorials to get you started, what I complain about is that the shipping to the islands is very expensive.
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