Fast shipping is a standout feature, with many noting that their orders arrived quickly, often the next day, which contributed to a seamless purchasing experience. The efficiency of the order processing is highlighted, with customers appreciating smooth transactions and effective communication throughout. The quality of products consistently meets expectations, with remarks on excellent materials and well-packaged deliveries enhancing overall satisfaction.
The product does not correspond to the image. The sticks almost do not leave any color, different from the color advertised on the packaging.
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Response from Mundo-Surf
Hi Sofia and thank you for your request. Thank you for letting us know about the actual color of the sunscreen and we have already updated the image in our online store so that the actual color is reflected. Sincerely, Ignacio from Customer Service.
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RODRIGO R.
Rating: 4 out of 5
following a purchase from 28/03/2023
very good service
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Allan R.
Rating: 4 out of 5
following a purchase from 01/03/2023
almost perfect!
add cheap shipping methods and it will become perfect ;)
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Alvaro F.
Rating: 4 out of 5
following a purchase from 20/02/2023
arrived very quickly and as expected
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Lukasz R.
Rating: 4 out of 5
following a purchase from 19/02/2023
Product description did not mention too short legs
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Laurent M.
Rating: 4 out of 5
following a purchase from 08/12/2022
just a disappointment about the delivery company. When we followed the delivery, the company used a very long way while there was a faster possibility. But otherwise very good. Thank you very much.
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Ivan G.
Rating: 4 out of 5
following a purchase from 01/12/2022
I think it is very good for the advice that there is material (especially on youtube) I think the issue of shipping is improvable I think it is a bit excessive to be at 99 pay the price required by the platform for the rest very happy with the platform.
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Ricardo Adolfo M.
Rating: 4 out of 5
following a purchase from 26/11/2022
Everything was perfect. The only thing is that some stickers were missing as a gift!
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Giovanni M.
Rating: 2 out of 5
following a purchase from 21/11/2022
In the end I can still use it, but the product is not the same as the photos used in the ad. At least the "hollow-fiber" inner lining is only on the chest and back when the photo shows it also on the thighs.
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Response from Mundo-Surf
Hello Giovanni. Thank you for your order and your comment. We apologize for the error in the description of this product in our online store. It has been corrected. We hope you continue to enjoy your neoprene. Best regards Ignacio, customer service manager.
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DORA P.
Rating: 4 out of 5
following a purchase from 11/11/2022
very good service and management. thank you
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Antonio M.
Rating: 2 out of 5
following a purchase from 20/10/2022
The invention is a very old one and I am not at all happy with it.
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Response from Mundo-Surf
Hello Antonio and thank you for your order. I'm sorry to hear that you didn't like the leash. As we talked on the phone, we will proceed to change your leash for another one that you like better. Thank you! Ignacio, Customer Service Manager.
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Justen R.
Rating: 4 out of 5
following a purchase from 07/10/2022
This is the second board I've bought from mundosurf. The first time it took much longer than estimated, but this time it arrived on time and in good condition. Thank you!
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Riccardo C.
Rating: 4 out of 5
following a purchase from 01/08/2022
Very nice and fast delivery item!
You can keep on tracking your order!
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Zlatko E.
Rating: 2 out of 5
following a purchase from 22/07/2022
My order shipment needed several days, after it was shipped I was not provided a tracking number. Tried to call support and stayed in the waiting queue for over 10 minutes without anyone picking up or later returning the call. Finally got the tracking number via chat. Parcel stayed stuck midway for over a week, I am still waiting for any information from mundo-surf on when this will be delivered.
Response from Mundo-Surf
Hi Zlatko, We are dealing the issue with UPS. They are investigating the case to figure out if the parcel have been lost or if they can find it. Sorry for the inconvenience, Sebastian
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Evgenia Z.
Rating: 2 out of 5
following a purchase from 16/07/2022
I received another color of the order.
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Response from Mundo-Surf
Good morning Evgenia, Our shipping control system tells us that the right color has been shipped, i.e. black. If this is not the case, please send a picture of the product to [email protected], so we can fix it. Regards, Sebas
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João Paulo M.
Rating: 4 out of 5
following a purchase from 08/07/2022
Very fast, thank you
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lorenzo D.
Rating: 2 out of 5
following a purchase from 27/06/2022
Very competitive prices, fast shipping, unfortunately the worst customer service I have ever seen online. Board arrived damaged, I reported the problem immediately but (useless) solution came after slow, exhausting and unprofessional chats. I finally asked for a refund. Beware that if you do not pay with paypal the shipping is at your expense. Tip: if there are problems the fastest solution is to change the product instead of sending replacement parts on new products.
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Response from Mundo-Surf
Hi Lorenzo. We verified that the product had a manufacturing defect, I apologize. This is something very rare but can happen from time to time, which is why we are here to fix it. We have already provided a full refund for the product and you can place a new order if you wish. Thank you. I wish you the best.
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FERNANDO Q.
Rating: 4 out of 5
following a purchase from 05/07/2022
FAST AND RELIABLE SERVICE
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Xavier C.
Rating: 4 out of 5
following a purchase from 23/05/2022
Fast delivery and perfect product.
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caleb K.
Rating: 2 out of 5
following a purchase from 24/04/2022
Would of been good it one of the two boards didn't have the nose broken in transit. Filled out the damaged goods form but never heard back.
Response from Mundo-Surf
Hi Caleb, We apologize for the inconvenience, but unfortunately we have not received your complete shipping claim. Our shipments are double reinforced with cardboard and bubble wrap, as well as extra reinforcement at the nose and tail. Even so, there are occasions that due to transport a foam can be damaged. All shipments have insurance that covers these situation, but we need the complete shipping claim with pictures to replace the product. Regards,
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Filipa M.
Rating: 4 out of 5
following a purchase from 18/05/2022
Very fast delivery and perfect products!
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Jose S.
Rating: 2 out of 5
following a purchase from 19/05/2022
I bought 6 m. of s-glass fiber (almost 60) and you have sent it folded in 4, so the corners have already been marked on the fiber. In addition, when I opened it to roll it on a tube (which is how other stores send it) I found small traces of something that looks like rolling tobacco in several areas along the 6 m cloth. The truth is that I have been disappointed.
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Response from Mundo-Surf
Hi Jose. For logistical reasons, the fiberglass we sell is shipped rolled and folded. The fiber becomes translucent when laminated, so the small marks that may appear when handling it will not be noticeable at all on the board. You also have the possibility of buying the resin by the roll, so you have the guarantee that this fiber has not been manipulated, but you will have to buy larger quantities. Regarding the dirt, we appreciate your comment, we have reviewed the work station and the cleanliness of the cutting table so that it does not happen again. Best regards. Ignacio, Customer Service Manager.
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Miguel E.
Rating: 4 out of 5
following a purchase from 13/05/2022
The site works well, delivery without problems. Customer service very correct and very happy overall.
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Christian T.
Rating: 4 out of 5
following a purchase from 11/05/2022
Very fast and everything correct.
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David V.
Rating: 4 out of 5
following a purchase from 16/04/2022
Good
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paolo P.
Rating: 2 out of 5
following a purchase from 21/03/2022
I only give you 2 stars for two reasons. First: you waited until the last moment to ask me for the nie when there was a whole week to do it and as you caught me working I could not answer in time and the delivery was delayed for a whole week. Second: You have put the microspheres that comes in a very thin plastic can together with the resin canisters and fiber. With the blows of the transport the pot of microspheres has broken and has been emptied inside the cardboard. without counting that I have lost some years of Life when opening the cardboard by the cloud of microspheres that came out but the 4 meters of fiber are completely full of microspheres and of course it is everywhere except inside the pot that is broken.
It would have been enough to use the same bubble wrap with which you have wrapped the catalytic converter. I am sorry but between the two things it did not look professional to me. I will continue to order from you but only out of necessity because there are very few stores that sell building material and that ship in the Canary Islands.
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Response from Mundo-Surf
Good morning Paolo and sorry for the inconvenience you have had with your order, Regarding the DNI, we take into account your suggestion to request it as soon as we detect that the customer has not indicated it. Regarding the breakage of the microbillas, please fill out the transport claim form, so that we can offer you a solution, you will find it here: https://forms.gle/KLE57UfD7M8Veud38 Greetings, Sebas Customer Service
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David A.
Rating: 4 out of 5
following a purchase from 20/03/2022
Vale o pessoal quer surfe.
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Simone B.
Rating: 4 out of 5
following a purchase from 08/03/2022
fast and accurate shop
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Ana Maria Z.
Rating: 4 out of 5
following a purchase from 01/03/2022
Everything arrived well and fast, and the products were just as explained on the website.
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Janinazzi S.
Rating: 4 out of 5
following a purchase from 23/02/2022
Perfect... The Fifth Star is for the Lord
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Carmen C.
Rating: 4 out of 5
following a purchase from 30/01/2022
Fast delivery and truthfulness in the product.
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Josep B.
Rating: 4 out of 5
following a purchase from 21/01/2022
Punctual! but the package was damaged and poorly protected. Contents in good condition.
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Almudena Escola infantil Abrente P.
Rating: 4 out of 5
following a purchase from 01/01/2022
Fast purchase, super fast delivery the website very well, but through the application I had some problems at the time of processing the order.
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Ramón R.
Rating: 4 out of 5
following a purchase from 02/01/2022
Overall good.
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Yaiza D.
Rating: 4 out of 5
following a purchase from 18/12/2021
Recommended. They keep you informed by email at all times about the order. The shipment took 24 hours longer than expected, but arrived in time for Christmas, so I'm happy.
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Nuno D.
Rating: 4 out of 5
following a purchase from 19/12/2021
The product (neoprene) is of high quality, typical of Oneill.
On the negative side, you are inundated with emails about the status of the order without necsity, in addition to arrive after 3/4 working days of having made the payment / order. I think 48 hours would be fine for a national shipment, from experience in other online surfshops like surfmarket.
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Vincent M.
Rating: 4 out of 5
following a purchase from 14/12/2021
Fast and efficient delivery. Products as described.
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Guillermo G.
Rating: 4 out of 5
following a purchase from 09/12/2021
This is the second time I have bought from this store and I will surely buy again.
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Comprador verificado
Rating: 4 out of 5
following a purchase from 16/11/2021
Arrived on time, everything well packed, good experience, I will repeat.
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Comprador verificado
Rating: 2 out of 5
following a purchase from 13/11/2021
I have tried to contact an assistant and have never received a response.
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Response from Mundo-Surf
Good afternoon Auxi, I am sorry that you have not been able to contact us, we do not know what could have happened as we have told you on the phone. I hope you enjoy your order, best regards.
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