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C
Rating: 4 out of 5
The manufacturing of the board took quite a bit longer than said on the site, but the board came out nice
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Customer reviews of Mundo-Surf
Trust Attestation
4,8
/5
Overall rating: 4,8 out of 5
Based on 5 270 published reviews
Summary of reviews
Mundo-Surf consistently delivers fast and reliable service, with numerous mentions of quick shipping, on-time delivery, and items arriving in perfect or excellent condition, ensuring a smooth purchasing experience. Customers highlight practical fulfillment strengths such as careful packaging, easy ordering, accurate product fulfillment, and helpful, knowledgeable service that guides choices and clarifies details. The store also draws praise for product quality and performance, with several notes about highly satisfying recommendations, attentive assistance, and repeat purchases, underscoring trust and consistency in both products and customer care. Overall, the experience is described as professional, efficient, and enjoyable, with buyers expressing eagerness to return.
Reviews 2 and 4 stars
Reset filtersC
Rating: 4 out of 5
The navigation is very intuitive and the customer service is unbeatable.
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C
Rating: 4 out of 5
Great, I would give it a very good, if they had sent me the tracking number of the package, without the need to ask for it. But the rest is great.
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C
Rating: 4 out of 5
Excellent service. Only flaw the packaging could have been definitely more protective. Otherwise all ok!
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C
Rating: 4 out of 5
All very well except one of the items that did not arrive, the order took only six days to reach me in the Canary Islands being in Christmas time. The only problem was that I forgot one of the items that did not arrive.
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C
Rating: 4 out of 5
all ok
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C
Rating: 4 out of 5
Fast delivery
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C
Rating: 4 out of 5
All good, good customer service, delivery on time.
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C
Rating: 4 out of 5
I don't give it 5 stars because the navigation through the App is complicated and it lacks some information about the orders that appears in the wwb.
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C
Rating: 4 out of 5
Medium/bom . Only the return of the 70 of the Fcs2 template was missing...:(. I am waiting for the return of the value 70.
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C
Rating: 4 out of 5
All good in general
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C
Rating: 4 out of 5
Good assortment and prices, the order took a little while, I guess because of the dates, but overall very good.
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C
Rating: 4 out of 5
The application is easy to use. Good overall.
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V
Rating: 2 out of 5
I ordered 5 pack of wax and I only received 4 of it
Response from Mundo-Surf
Hi Victor,
I am sorry for the mistake, we will refund you one wax,
Regards,
Sebastian
Customer service
I am sorry for the mistake, we will refund you one wax,
Regards,
Sebastian
Customer service
C
Rating: 4 out of 5
The delivery took as long as expected, the service was very good.
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C
Rating: 2 out of 5
Ho ordinato 3 diversi surfskate, più di 900 di spesa, (notare nessuno sconto sulla consegna pur con una spesa elevata); sono arrivati 2 skate uguali per errore.
Disponibili e celeri nel ritiro di quello sbagliato ma aspetto che mi spediscano quello giusto solo dopo che ricevono quello ritirato (non si fidano?).
Grande disagio per il ritardo perché era un regalo, ovviamente arriverà quello giusto troppo tardi...
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Disponibili e celeri nel ritiro di quello sbagliato ma aspetto che mi spediscano quello giusto solo dopo che ricevono quello ritirato (non si fidano?).
Grande disagio per il ritardo perché era un regalo, ovviamente arriverà quello giusto troppo tardi...
Response from Mundo-Surf
Hi Laura, We are sorry for the inconvenience. As soon as the skate comes back, we will send you the Carver Firefly Cx. We apologize again for the inconvenience.Regards Sebastian Customer Service Manager
C
Rating: 4 out of 5
Buono
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V
Rating: 2 out of 5
Delivery ist stated 1day. Major factor for order. Took a week!
Response from Mundo-Surf
Hi Charlotte and thanks for your feed back,
Please note that the 24 hours delivery is available for Spain. Delivery to Germany is 2-3 days with GLS,
Regards
Sebastian
Please note that the 24 hours delivery is available for Spain. Delivery to Germany is 2-3 days with GLS,
Regards
Sebastian
C
Rating: 4 out of 5
....
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C
Rating: 4 out of 5
Always on the basis that I am very happy and I will repeat with this store. The attention very well and fast shipping but I would have liked a closer treatment. The experience has seemed to me closer to buying on Amazon than in a small store. If Covid allows me to do so, I will go in person the next time I buy.
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C
Rating: 4 out of 5
Arrived very quickly
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C
Rating: 4 out of 5
Non ho potuto acquistare per mancanza taglia. Ma ho ricevuto subito il rimborso!!! Grazie
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C
Rating: 4 out of 5
Positive experience, high shipping costs compared to the value of the order. Excellent customer service
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C
Rating: 4 out of 5
The order arrived well, but there was a long delay. On the other hand, they gave me a can of catalyst and another of kerosene styrene, I understand that to compensate. If it were not for the delay, I would rate the maximum.
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C
Rating: 4 out of 5
Good but I thought it would be more expensive
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C
Rating: 4 out of 5
Only used it 1 time, so I can only value the formality in the shipment, which was good. The surfer likes the model and it fits her well. The result of the material and the seams .... more ahead. Thank you and to po9r oooolas
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C
Rating: 2 out of 5
In the first purchase, once I had chosen a product I had to change it for another one due to an error made by Almazan, and in the second purchase I was retained double the amount of the purchase in my account due to another error made by who knows who !!!!.
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Response from Mundo-Surf
Good morning Massimo, Sorry for the first order, due to an inventory error we did not have the first skate you ordered. Regarding the second order, you have only been charged once. On the day of the order, the amount of the order is retained in your account, without being charged. After 7 days is when you are actually charged. Regards Sebas Customer Service
C
Rating: 4 out of 5
Quick and easy.
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C
Rating: 4 out of 5
The experience was good, but the bottle with glass microspheres was a bit broken.
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C
Rating: 4 out of 5
Sympathy
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C
Rating: 2 out of 5
Very late in sending the order and no response to the several contacts I made to know the status of the order.
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Response from Mundo-Surf
Hi Patricio, The Slide surfskate sold out for most of the summer, we let our customers make reservations, for shipping at the end of August, as indicated on the web. They can be shipped a few days later, on September 2nd, sorry for the inconvenience. greetings Sebas
C
Rating: 4 out of 5
I had to cancel the order and from mundo surf they attended me correctly and gave me a full refund. I will buy here again without a doubt.
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C
Rating: 4 out of 5
a lot of variety of bodyboarding products. Fast delivery
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C
Rating: 4 out of 5
Fast shipping and in good condition.
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C
Rating: 4 out of 5
Fast delivery of material.
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C
Rating: 2 out of 5
I will be able to give my opinion of the Moorish house when I get my money back for the Niki plus expenses. The shipping was super fast
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Response from Mundo-Surf
Hi Juan Jose, Don't worry, when we receive the t-shirt back, we will refund you the 28.00 for the t-shirt, plus the 5.30 for the shipping costs. As for the 9.36 that it cost you to send the t-shirt back to us, PayPal will reimburse you, so it won't cost you anything. We explain it in detail here: https://www.mundo-surf.com/es/info/7-condiciones-generales-de-uso#punto8 Greetings, Sebas
C
Rating: 4 out of 5
I bought the kit to repair the board and following the videos on youtube I got a very good repair. Thank you!
On the downside I would say that the youtube link redirected me to the kit without catalytic converter and I had to buy it when I realized.
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On the downside I would say that the youtube link redirected me to the kit without catalytic converter and I had to buy it when I realized.
C
Rating: 4 out of 5
Fast and well conditioned products
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C
Rating: 4 out of 5
I can't give it 5 stars because the navigation on the page, at least from my mobile (Huawei P30 Pro) was not good. It is very good about the filters but it was very complicated to apply them. You gave with your finger on a button and you marked the one next to it, little precision.
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C
Rating: 4 out of 5
I could have used the Allen wrench included.
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