Fast shipping is a standout feature, with many noting that their orders arrived quickly, often the next day, which contributed to a seamless purchasing experience. The efficiency of the order processing is highlighted, with customers appreciating smooth transactions and effective communication throughout. The quality of products consistently meets expectations, with remarks on excellent materials and well-packaged deliveries enhancing overall satisfaction.
All very well except one of the items that did not arrive, the order took only six days to reach me in the Canary Islands being in Christmas time. The only problem was that I forgot one of the items that did not arrive.
Translated reviews
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 19/12/2020
all ok
Translated reviews
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 11/12/2020
Fast delivery
Translated reviews
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 09/12/2020
All good, good customer service, delivery on time.
Translated reviews
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 06/12/2020
I don't give it 5 stars because the navigation through the App is complicated and it lacks some information about the orders that appears in the wwb.
Translated reviews
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 29/11/2020
Medium/bom . Only the return of the 70 of the Fcs2 template was missing...:(. I am waiting for the return of the value 70.
Translated reviews
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 04/12/2020
All good in general
Translated reviews
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 25/11/2020
Good assortment and prices, the order took a little while, I guess because of the dates, but overall very good.
Translated reviews
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 27/11/2020
The application is easy to use. Good overall.
Translated reviews
V
Verified buyer
Rating: 2 out of 5
following a purchase from 25/11/2020
I ordered 5 pack of wax and I only received 4 of it
Response from Mundo-Surf
Hi Victor,
I am sorry for the mistake, we will refund you one wax,
Regards,
Sebastian
Customer service
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 12/10/2020
The delivery took as long as expected, the service was very good.
Translated reviews
C
Comprador verificado
Rating: 2 out of 5
following a purchase from 10/11/2020
Ho ordinato 3 diversi surfskate, più di 900 di spesa, (notare nessuno sconto sulla consegna pur con una spesa elevata); sono arrivati 2 skate uguali per errore.
Disponibili e celeri nel ritiro di quello sbagliato ma aspetto che mi spediscano quello giusto solo dopo che ricevono quello ritirato (non si fidano?).
Grande disagio per il ritardo perché era un regalo, ovviamente arriverà quello giusto troppo tardi...
Translated reviews
Response from Mundo-Surf
Hi Laura, We are sorry for the inconvenience. As soon as the skate comes back, we will send you the Carver Firefly Cx. We apologize again for the inconvenience.Regards Sebastian Customer Service Manager
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 11/11/2020
Buono
Translated reviews
V
Verified buyer
Rating: 2 out of 5
following a purchase from 11/11/2020
Delivery ist stated 1day. Major factor for order. Took a week!
Response from Mundo-Surf
Hi Charlotte and thanks for your feed back,
Please note that the 24 hours delivery is available for Spain. Delivery to Germany is 2-3 days with GLS,
Regards
Sebastian
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 06/11/2020
....
Translated reviews
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 08/11/2020
Always on the basis that I am very happy and I will repeat with this store. The attention very well and fast shipping but I would have liked a closer treatment. The experience has seemed to me closer to buying on Amazon than in a small store. If Covid allows me to do so, I will go in person the next time I buy.
Translated reviews
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 21/10/2020
Arrived very quickly
Translated reviews
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 18/10/2020
Non ho potuto acquistare per mancanza taglia. Ma ho ricevuto subito il rimborso!!! Grazie
Translated reviews
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 17/10/2020
Positive experience, high shipping costs compared to the value of the order. Excellent customer service
Translated reviews
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 21/09/2020
The order arrived well, but there was a long delay. On the other hand, they gave me a can of catalyst and another of kerosene styrene, I understand that to compensate. If it were not for the delay, I would rate the maximum.
Translated reviews
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 06/10/2020
Good but I thought it would be more expensive
Translated reviews
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 04/10/2020
Only used it 1 time, so I can only value the formality in the shipment, which was good. The surfer likes the model and it fits her well. The result of the material and the seams .... more ahead. Thank you and to po9r oooolas
Translated reviews
C
Comprador verificado
Rating: 2 out of 5
following a purchase from 04/10/2020
In the first purchase, once I had chosen a product I had to change it for another one due to an error made by Almazan, and in the second purchase I was retained double the amount of the purchase in my account due to another error made by who knows who !!!!.
Translated reviews
Response from Mundo-Surf
Good morning Massimo, Sorry for the first order, due to an inventory error we did not have the first skate you ordered. Regarding the second order, you have only been charged once. On the day of the order, the amount of the order is retained in your account, without being charged. After 7 days is when you are actually charged. Regards Sebas Customer Service
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 28/09/2020
Quick and easy.
Translated reviews
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 07/09/2020
The experience was good, but the bottle with glass microspheres was a bit broken.
Translated reviews
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 29/08/2020
Sympathy
Translated reviews
C
Comprador verificado
Rating: 2 out of 5
following a purchase from 19/07/2020
Very late in sending the order and no response to the several contacts I made to know the status of the order.
Translated reviews
Response from Mundo-Surf
Hi Patricio, The Slide surfskate sold out for most of the summer, we let our customers make reservations, for shipping at the end of August, as indicated on the web. They can be shipped a few days later, on September 2nd, sorry for the inconvenience. greetings Sebas
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 28/08/2020
I had to cancel the order and from mundo surf they attended me correctly and gave me a full refund. I will buy here again without a doubt.
Translated reviews
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 26/08/2020
a lot of variety of bodyboarding products. Fast delivery
Translated reviews
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 10/08/2020
Fast shipping and in good condition.
Translated reviews
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 07/08/2020
Fast delivery of material.
Translated reviews
C
Comprador verificado
Rating: 2 out of 5
following a purchase from 03/08/2020
I will be able to give my opinion of the Moorish house when I get my money back for the Niki plus expenses. The shipping was super fast
Translated reviews
Response from Mundo-Surf
Hi Juan Jose, Don't worry, when we receive the t-shirt back, we will refund you the 28.00 for the t-shirt, plus the 5.30 for the shipping costs. As for the 9.36 that it cost you to send the t-shirt back to us, PayPal will reimburse you, so it won't cost you anything. We explain it in detail here: https://www.mundo-surf.com/es/info/7-condiciones-generales-de-uso#punto8 Greetings, Sebas
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 25/07/2020
I bought the kit to repair the board and following the videos on youtube I got a very good repair. Thank you!
On the downside I would say that the youtube link redirected me to the kit without catalytic converter and I had to buy it when I realized.
Translated reviews
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 11/07/2020
Fast and well conditioned products
Translated reviews
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 11/07/2020
I can't give it 5 stars because the navigation on the page, at least from my mobile (Huawei P30 Pro) was not good. It is very good about the filters but it was very complicated to apply them. You gave with your finger on a button and you marked the one next to it, little precision.
Translated reviews
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 01/06/2020
I could have used the Allen wrench included.
Translated reviews
C
Comprador verificado
Rating: 2 out of 5
following a purchase from 08/06/2020
The wetsuit I purchased was not what was sent to me. I am very disappointed
Translated reviews
Response from Mundo-Surf
Hi Joao, could you please send me a picture of the suit to [email protected]? Don't worry, if it's our mistake and you don't like the suit, we'll take it back and exchange it for another one or refund you. Regards Sebas
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 08/06/2020
All good, it took a week.
Translated reviews
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 07/06/2020
Good navigation, good service and fast delivery
Translated reviews
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 30/05/2020
The service is very good and the delivery is fast, that's all you can ask for.
Translated reviews
We use cookies for audience measurement and improving user experience.
English 
Français 
Español 
Italiano 
Deutsch 
Nederlands 