Fast shipping is a standout feature, with many noting that their orders arrived quickly, often the next day, which contributed to a seamless purchasing experience. The efficiency of the order processing is highlighted, with customers appreciating smooth transactions and effective communication throughout. The quality of products consistently meets expectations, with remarks on excellent materials and well-packaged deliveries enhancing overall satisfaction.
Good service towards the customer, very fast in responses and friendly staff. package arrived on time. To report only one damage related to the container of polyester resin, which arrived damaged with loss of material , damage presumably due to the transport company, otherwise the materials are of excellent quality.
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 18/03/2019
This is the fourth Foam I have ordered and of the three that were preshaped, none arrived in perfect condition. In one of them there was a little bun here, in another one there, etc... The packaging is correct, the problem is that when you pack and handle the foams you leave them marked with the buns of the fingers. Let's see if the next ones arrive in perfect condition... Everything else in the order is perfect.
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 25/03/2019
Correct. The only thing is that I think I'm sure I ordered the 71cm dakine Aero rack pad round and I got the 83cm ones. A little bigger than I wanted but they fit.
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 21/03/2019
Everything came correctly
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 05/03/2019
Very Good
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 02/03/2019
Satisfied with the order. Fast delivery and in good condition
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 22/02/2019
Good website and personal treatment. However, they take little care of their customers, omitting details such as giving away free shipments from time to time or giving out discount vouchers. Competition is fierce, small details make the difference.
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 20/02/2019
The shipment was fast and everything was correct, the service was very good.
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 13/02/2019
everything perfect, a neoprene did not fit me well and they changed it without any problem.
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 10/02/2019
Accurate product in a reasonable time
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 04/02/2019
Good:-) The return is a bit complicated but no problems. I would like you to put more information about the material of the articles, for example "100% cotton".
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 24/01/2019
Bom, fast delivery
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 15/01/2019
Fast and accessible. Good experience!
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V
Verified buyer
Rating: 4 out of 5
following a purchase from 09/12/2018
only the more cost to Fuerteventura hold me back to buy more.Is de 75 eu also for small orders??
Response from Mundo-Surf
Hi vincent and thanks for your order, the shipping cost are 75 to canary island only for surfboards and foam, for small orders from 10.
Regards
Sebas
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 03/12/2018
Very good service. Fast and agile.
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 12/01/2019
Although the description of the Morey Bodyboard cover does not match the reality. It says it is made with 600 D neoprene and it is not. The other products ordered are as described. The shipping is fast and recommended.
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 10/01/2019
Satisfactory I have purchased several times and always meets its delivery and in good condition.
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 05/01/2019
The package arrived safely and quickly.
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 02/01/2019
Very fast and serious. Transport company a bit rough but not MUNDOSURF's fault.
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 28/12/2018
the arrival date was never clear to me
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 17/12/2018
quick and easy, when you don't want to wait 10 days for things to arrive.
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 02/12/2018
Good, fast and efficient
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 27/11/2018
Correct shipment to the Canary Islands, within the stipulated timeframe.
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 07/11/2018
Good product and service, would be nice to have a tracking number for the package shipping.
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 07/11/2018
The website was down when I tried to log in and I received the shirt wrinkled. But otherwise perfect
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C
Comprador verificado
Rating: 2 out of 5
following a purchase from 18/10/2018
Although they made a point of telling me they were out of stock and it would arrive a few days late, it was delayed quite a bit longer.... I didn't get a chance to take it with me on a planned trip. Overall VERY CONTENT with this site, I always shop with them but this time it went a bit wrong.
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Response from Mundo-Surf
Hello Ermengol and sorry for the delay, we had run out of Solarez, and the distributor was also out of stock. We have taken longer than expected to restock... Best regards and sorry for the inconvenience.
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 06/10/2018
Muito rapido o envio muito bom
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 16/10/2018
Very expensive shipping costs for small items.
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 11/10/2018
Good and intuitive platform
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C
Comprador verificado
Rating: 2 out of 5
following a purchase from 05/10/2018
I put that rating because the order I placed had it in stock and it was not. I chose another one and it took me more than three days to arrive.
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Response from Mundo-Surf
Hi Sergio, Indeed, due to an inventory error we have lost 2 days in the preparation of your package, we apologize for them.
These mismatches between computer stock and actual stock are rare, but they happen sometimes, we are sorry for the delay that has involved in your order. Regards Laura
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 05/10/2018
All good!
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 26/09/2018
all ok
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C
Comprador verificado
Rating: 2 out of 5
following a purchase from 13/08/2018
I think they take too long in shipping, ideally 2 or 5 days and delivery of the product one day after payment, thank you.
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Response from Mundo-Surf
Hello Luis Miguel and thank you for your order, the issue of shipping to the Canary Islands is slow if we want to offer an economical and affordable price. To be able to deliver to the Canary Islands in 2-5 days, you have to go through a private carrier and send the goods by plane. Nothing more than DUA is 50, plus at least 40-50 shipping costs. For this reason we do not even offer this option. It is true that the postal service is slow, but for the price it is the most profitable. Regards Laura
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 10/09/2018
Good
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 14/09/2018
Fast, efficient and the product matches 100% with the description and pictures.
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 07/09/2018
Like amazon
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 06/09/2018
very easy application
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 06/09/2018
Very good
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 04/08/2018
Well
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 02/08/2018
All correct
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