Customer reviews of My Color Lenses

Trust Attestation
8,8 /10
Overall rating: 8,8 out of 10
Based on 350 published reviews
5 265 76% 4 31 9% 3 16 5% 2 10 3% 1 28 8%

Summary of reviews

The reviews highlight consistently positive experiences with product quality and natural-looking results, with many noting lenses are comfortable to wear and provide a subtle, natural color that enhances appearance. Delivery is repeatedly praised for speed and careful packaging, ensuring lenses arrive promptly and in good condition. Customer service and reliability are reflected in long-term satisfaction, repeated orders over years, and strong recommendations, with several buyers describing reliable performance and confidence in returning for future purchases. Overall, the store is perceived as dependable for quality lenses, easy wear, and swift, secure delivery.

Reviews 1 and 3 stars

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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/12/2021
I have been ordering regularly from this site for three years now. I received a "torn" lens on delivery for which I took a photo the same day when I opened the parcel.
I sent an e-mail to the after-sales service, which refused to accept the claim because I had the same problem in 2019. I'm not exactly 30 euros short of the mark, but I'm rather suspicious of the way a brand's after-sales service handles a claim. I just find it totally unprofessional and scandalous. You're losing a customer with three years' seniority over a 30-euro issue. I think that's ridiculous. I wish you all the best for the future. Sincerely
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Response from My Color Lenses
Hello Thank you for your feedback. We're sorry to hear about the problem you encountered with our products. Please do not hesitate to contact us on 04 22 10 83 12 to find a solution. Team Obsession Paris
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/12/2021
the color shown does not match the actual color
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Response from My Color Lenses
Hello Do not hesitate to send an email to customer service, if a mistake has been made, they will send you back a pair of lenses. See you soon Team Obsession Paris
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/12/2021
I ordered the emerald green and received the normal green. As a result, the color is too light for my brown complexion. Nevertheless, the lens really looks natural. Even if it doesn't look too bad on me, it's not believable since it makes me look like a black-haired mixed-race Afro with Caucasian eyes.
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Response from My Color Lenses
Hello Please send an e-mail to customer service with a photo of the lenses you received. If we have made a mistake in your order, we will send you back the right pair of lenses. For people with dark complexions, we often recommend staying with the same color tint to subtly lighten your eye color, rather than changing it. If you'd like some advice, please call us on 04 22 10 83 12. See you soon Team Obsession Paris
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/11/2021
The site is good it is readable and well detailed, the only flaw is that the people who read the emails are not courteous there is no hello nothing any politeness .
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Response from My Color Lenses
Hello We are sorry for the problem encountered. Our answers are always clear, fast and courteous. Please do not hesitate to contact us if you encounter any problems. Cdt Obsession Paris
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