Customer reviews of Nanny Care

Thanks to nanny Care for finding a solution to my ordering problem. Great responsiveness!

On the whole I'm happy with it, but sometimes when I take my daughter out of bed. The detector takes a long time to sound, which should be the opposite; it should sound immediately.

Hello, the package was delivered 8 days after the order (after Christmas) and my order was supposed to arrive with a teddy bear with a Christmas hat and it was replaced by adult Christmas socks!

Hello The parcel arrived on time but the cardboard package was open without any trace of tape or staples suggesting that it was sealed at the time of shipment ... Luckily the product packaging was intact Delivery service to improve ...

I put three stars because of the delivery which almost reached two weeks whereas on the site it estimates between 24h and 48h.

Received the wrong item and difficult delivery to Belgium.

Product falsely marked available and in stock. I never received it and was reimbursed.

I've never ordered from them, I've reported it and they've never replied.

Order delivered very quickly. Customer service present before purchase - quick response - but completely absent after purchase.

Hardware ok, but the application does not work, so the alarm clock option is not possible.

It beeps when the baby is taken out of bed, and it's a real pain in the ass.

My first review was rejected, as Nanny care doesn't like bad reviews. So I lowered the rating again.

After-sales service is non-existent or ineffective, which means that the customer is not respected! Refund requests (within the withdrawal period) are not met!

First delivery in very poor condition with the product received not corresponding to the order. But the service responded very quickly and in return for the wrong product, I received the right product (correct delivery without any damage to the packaging). Very good responsiveness.

Very good site, but delivery takes a long time.

Unfortunately I withdraw 2 star because the delivery was null and that I still did not receive my parcel, knowing that it is not the fault of the salesman I leave nevertheless 3 star

Very reassuring for parents, but being woken up in the middle of the night because our daughter has turned on her side and the monitor no longer detects her BOF. I should point out that it's installed correctly in the center of her bed, on a rigid plate as recommended. We've only been using it for 3 nights, so we're hoping this will be the only stressful episode.

Part of the order didn't match, so I had to provide proof of the preparation error, go back to the parcel relay to pick up the rest of the order and then send back what had been delivered by mistake ... 3 trips instead of one and no commercial gesture, what a shame!

The requested measurements were not complied with

Very disappointed with the delivery: the parcel was left on our doorstep in the middle of the street, even though we're in the center of town. We could not have found it, it could have been faulty... for the price it's really disappointing! We haven't tested it yet. We bought it, thinking it would be a good solution for more peaceful nights. To be seen.

Product quality concerns, malfunctions.

Very bad experience. Ordered a monitor + videophone pack and received it without the videophone. Had to prove via calls/emails/photos to then receive videophone. The image is of very poor quality, even during the day. The image is very pixelated. I made a claim and was asked for photos, which I provided 2 times, and I was asked for new ones. Amazon has much better quality and much cheaper ones. I wouldn't recommend it.

Service and really suck I look to have bought from you a me to have an answer it's really abused and the problem never resolved, received the bed broken.

Alarm bracelet received with stains and noise of metal parts inside, told me it's normal the stains that it can happen and no response for the strange noise. I sent it back immediately the same day, and they refused to reimburse me for the 15 euros in postage by collissimo (heavy cardboard) on the pretext that it was a return on my part and not their fault! In short, they weren't serious, and didn't even offer to send me another bracelet, knowing that I'd paid 250 euros for something dubious to put on my 1-year-old baby's wrist! Very disappointed, especially as I'm a nanny care customer.

I didn't quite understand that there were 2 shippers - it's not easy when ordering.

Very fast delivery. Product as described but too small for my baby. Height 65cm and weight 7kg.

The delivery time announced when ordering was not respected. Delivery 7 days after 48 to 72h announced.

Very dissatisfied with the way my order was processed.order not processed and store charging without having sent the order.several calls to tell me that the order has been sent with no tracking number available... Easier to blame the delivery company. After 7 working days of delivery instead of 2 as indicated on the site, I received the parcel. Complaint made by e-mail, no reply...In short, I think it's better to avoid this site.

The crib bumper is far too large for a conventional crib

Returns are at the customer's expense.

So the mattress seems to be doing its job, but the baby phone is very disappointing. The camera can only be placed on the bed, the image jumps around a lot, as if there were interference, and I thought it was in color with the light on, but that's not the case.

I'm not happy with the delivery, this parcel should have arrived between Monday 24th and Tuesday 25th, only on Wednesday 26th at 12H37 I'm informed that the parcel has arrived CASTANO SPORT 52 rue des girondins 67007 LYON place I had selected. For a reason I do not know, on Thursday 27 at 11 H28new mail the parcel arrived at Tabal le cigal 36 rue vaubecour 69002 ???? and the final bouquet on Friday 28 at 11H13 the parcel arrived at Tabac presse 33 rue de la charité 69002,???? only on Friday not there, confirmation on Saturday 29th 11H05 that the parcel had arrived, living in the 7th arrondissement I had to cross Lyon to pick it up even though it was supposed to be delivered 300 m from my house. why pay 4.90€ for lousy transport. A gesture on your part to reimburse me for these costs would be appreciated, a refund and not a credit note, because I sincerely believe that I will not recommend your site.

Problems receiving a parcel (not sent or mislaid?). After a month without any news, I sent an e-mail asking for an explanation. I was called back promptly. The item was sent back immediately and received very quickly with an apology gift. So very disappointed that the item didn't arrive in time (for a birthday...) but very satisfied with the after-sales service.

Good, practical site

The item sent to me is not the one I ordered

A few bugs on the site meant we had to look for subterfuges to order. Fortunately, we were motivated

This device is very good, but sometimes there are bugs: the device detects breathing when my son is no longer in bed.

My article has a flaw

Nice presentation of products for children, but not much choice.

When we wanted to choose a relay point other than the one closest to our home, the operation was not possible. The site was constantly bellowing. However, customer service is very responsive and we were able to collect our parcel from the collection point of our choice.