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M
Rating: 5 out of 5
Very good
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Customer reviews of Nanny Care
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 3 610 published reviews
Summary of reviews
The store consistently delivers fast shipping and reliable delivery, with many notes of orders arriving quickly and items arriving in excellent condition. Customers highlight concrete product strengths such as accurate descriptions, easy setup, and user-friendly features (multiple light intensities, easy to install on different bed types, and reassuring design) contributing to peaceful nights and improved sleep. The customer service experience is portrayed as responsive and trustworthy, with emphasis on smooth order processing, quick refunds when issues arose, and overall satisfaction with the purchasing process. Overall, customers express confidence in the product meeting expectations, dependable delivery, and peace of mind for nighttime use.
Reviews 1 and 5 stars
Reset filtersE
Rating: 5 out of 5
Quick very satisfied
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A
Rating: 5 out of 5
OK. 3rd purchase of a nanny care. I would have liked a little loyalty gift....
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J
Rating: 5 out of 5
Perfect, I recommend it. Much more at ease thanks to Nanny care.
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M
Rating: 5 out of 5
Article received on time, no issues to report. We have the breathable crib bumper as well as a mat to put under the mattress for sudden infant death syndrome and we are very satisfied!
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S
Rating: 5 out of 5
Very welcoming and efficient customer service following a delivery issue.
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J
Rating: 5 out of 5
Shipping and merchandise are top-notch
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A
Rating: 5 out of 5
Perfect
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L
Rating: 5 out of 5
Quick and perfect
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M
Rating: 5 out of 5
Quick and efficient, thank you.
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K
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Very satisfied with use
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A
Rating: 5 out of 5
Very satisfied with my purchase, no bugs to report, works perfectly!
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J
Rating: 5 out of 5
From the site to the product to the delivery, everything was perfect. Thank you very much.
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P
Rating: 5 out of 5
Fast, efficient delivery and customer service
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M
Rating: 5 out of 5
Great 👌 it was a gift, well received, what happiness 💖
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M
Rating: 5 out of 5
No problem with my order, parcel in very good condition. Very satisfied with my order. The nanny care I ordered works perfectly
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L
Rating: 5 out of 5
Very satisfied with my second Nany Care bed bumper, purchased for a bed at Mamy's, very good quality and item received quickly.
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F
Rating: 5 out of 5
I'll wait and see before saying
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B
Rating: 5 out of 5
Speed and good information on delivery location
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P
Rating: 5 out of 5
speed of delivery - thank you
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L
Rating: 5 out of 5
Secure system and fast delivery
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C
Rating: 5 out of 5
Works perfectly well! 👍🏼
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C
Rating: 5 out of 5
Super
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C
Rating: 5 out of 5
short
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J
Rating: 5 out of 5
2nd order, always easy with fast delivery, I recommend.
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J
Rating: 5 out of 5
Ease of ordering and speed of delivery - the product is compliant and of high quality.
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N
Rating: 5 out of 5
Very good
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V
Rating: 1 out of 5
The mattress beeps after 3 minutes - it's huge!
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Response from Nanny Care
Hello,
Thank you for your feedback. We are delighted to have been able to identify and resolve your problem during our discussions.
The triggering of the alarm was indeed due to the proximity between the cododo and the parental bed. As the sensors on the Nanny respiratory monitor are very sensitive, they can detect external movements if there isn't at least 50 cm between the parental bed and the cododo.
If you have any questions, please do not hesitate to contact us.
Yours faithfully
The Nanny Care team
Thank you for your feedback. We are delighted to have been able to identify and resolve your problem during our discussions.
The triggering of the alarm was indeed due to the proximity between the cododo and the parental bed. As the sensors on the Nanny respiratory monitor are very sensitive, they can detect external movements if there isn't at least 50 cm between the parental bed and the cododo.
If you have any questions, please do not hesitate to contact us.
Yours faithfully
The Nanny Care team
D
Rating: 5 out of 5
Received promptly. Nickel condition. Thank you
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L
Rating: 5 out of 5
At the top
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C
Rating: 5 out of 5
We had the old version, which was already great, but we've enlarged the bed and the mattress thickness, so we got the double detection pack with 2 mattresses and 1 monitor, which is great! My baby is 21 months old and is very often sick, so this reassures us and has enabled us to put him in his room for the past 6 months (as he was previously in a cradle in our bedroom). Great value for money! Even if you might think it's expensive, given its efficiency and performance, I really recommend it! And my baby moves around a lot and despite that we've had no false alarms, which means that the detection mattress is still effective unless the child is no longer on it at all, of course. I say they should put them in nurseries or schools, because I work in a nursery school and even if we stay in the room during naptime and monitor the children regularly, we're not asked to check everyone's breathing, and that would really be a plus! Then there's the financial side, as we're a very small school and the town council. Just so you know, I took the mattress with me on vacation too, because it doesn't take up much space! It can be used as a cradle, an umbrella bed, a cot and any other baby bed, even in the carrycot of my Yoyo 2 stroller.
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E
Rating: 5 out of 5
I'm thrilled with my purchase, it makes me feel so much less stressed! Thank you so much for creating this product!
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C
Rating: 5 out of 5
Perfect
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M
Rating: 5 out of 5
Nickel works great, reassures parents
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S
Rating: 5 out of 5
Package well received :) the mattress will only be used in May for the new arrival but already delighted with the one used by my first 😊
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V
Rating: 5 out of 5
Very satisfied with my purchase, I am now more serene at night.
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S
Rating: 1 out of 5
Package not received. DPD delivery is catastrophic. I had 2 people on the phone who did not give me the same information.
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Response from Nanny Care
Hello, Stéphanie,
We would like to apologize for the abnormally long delay in your delivery. We understand your frustration and sincerely regret this situation, which is beyond our control.
Following our discussions, we immediately took the initiative and sent you a new parcel to avoid you having to wait too long. We are therefore delighted to hear that you have received it and hope that it brings you complete satisfaction.
Your satisfaction is important to us, and we remain at your disposal should you have any questions or require assistance. If you wish, we would be grateful if you could update your review based on your final experience.
Thank you again for your patience and trust.
We would like to apologize for the abnormally long delay in your delivery. We understand your frustration and sincerely regret this situation, which is beyond our control.
Following our discussions, we immediately took the initiative and sent you a new parcel to avoid you having to wait too long. We are therefore delighted to hear that you have received it and hope that it brings you complete satisfaction.
Your satisfaction is important to us, and we remain at your disposal should you have any questions or require assistance. If you wish, we would be grateful if you could update your review based on your final experience.
Thank you again for your patience and trust.
B
Rating: 5 out of 5
I'm halfway through my third anti-sudden-death mattress, which is an excellent product. The nights are much more Paul-like with it.
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Response from Nanny Care
Hello Beatrice,
Thank you very much for your positive feedback! We are delighted to hear that you enjoyed your experience with us and that our products meet your expectations. Your satisfaction is our priority, and your feedback motivates us to continue offering the best possible service.
See you soon on our website!
Thank you very much for your positive feedback! We are delighted to hear that you enjoyed your experience with us and that our products meet your expectations. Your satisfaction is our priority, and your feedback motivates us to continue offering the best possible service.
See you soon on our website!
A
Rating: 1 out of 5
No parcel received because out of stock, disappointed
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Response from Nanny Care
Hello Ambre,
We sincerely apologize for the inconvenience caused by the out-of-stock condition of the item you ordered.
We fully understand your dissatisfaction and deeply regret the confusion caused by our system.
We thank you for your understanding and remain at your disposal for any further information you may require.
We sincerely apologize for the inconvenience caused by the out-of-stock condition of the item you ordered.
We fully understand your dissatisfaction and deeply regret the confusion caused by our system.
We thank you for your understanding and remain at your disposal for any further information you may require.