The store consistently delivers fast shipping and reliable delivery, with many notes of orders arriving quickly and items arriving in excellent condition. Customers highlight concrete product strengths such as accurate descriptions, easy setup, and user-friendly features (multiple light intensities, easy to install on different bed types, and reassuring design) contributing to peaceful nights and improved sleep. The customer service experience is portrayed as responsive and trustworthy, with emphasis on smooth order processing, quick refunds when issues arose, and overall satisfaction with the purchasing process. Overall, customers express confidence in the product meeting expectations, dependable delivery, and peace of mind for nighttime use.
Hello Claire,
Thank you for your positive comment!
We attach great importance to the quality of our customer service, and it's a pleasure to know that you were well taken care of.
We remain at your disposal for any future questions or requests.
See you soon on our site!
M
Marie Rose S.
Rating: 5 out of 5
following a purchase from 27/01/2025
It was a birth gift and I haven't heard back from the parents-to-be. Impossible to answer.
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Response from Nanny Care
Hello Marie Rose,
Thank you so much for thinking of us for this gift! We hope that the person who received it will be completely satisfied.
See you soon on our site
A
Araceli H.
Rating: 5 out of 5
following a purchase from 25/01/2025
perfect fast delivery
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Response from Nanny Care
Hello Araceli,
Thank you for your comment!
We know how important speed of service is, and we're delighted to have been able to meet your expectations.
Thank you for trusting us, and see you soon on our site!
M
Martine D.
Rating: 5 out of 5
following a purchase from 21/01/2025
very good product
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Response from Nanny Care
Hello Martine,
Thank you for your positive feedback!
We're delighted that our products have met your expectations.
See you soon on our site!
M
Marie Noelle V.
Rating: 5 out of 5
following a purchase from 23/01/2025
very satisfied thank you
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Response from Nanny Care
Hello Marie noelle,
Thank you so much for your positive feedback!
We are delighted to hear that you enjoyed your experience with us. Your satisfaction is our priority, and your feedback motivates us to continue offering the best possible service. See you soon on our site!
S
Stephanie L.
Rating: 5 out of 5
following a purchase from 27/01/2025
Really perfect
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Response from Nanny Care
Hello Stéphanie,
Thank you for your positive feedback! We're delighted you enjoyed your experience with us.
See you soon on our website!
A
Aldoline C.
Rating: 5 out of 5
following a purchase from 25/01/2025
I am very satisfied with the site (good description/explanation etc) satisfied with my order (various means of payment etc and delivery - lots of choice) and I am very satisfied with the product I chose (alecto babyphone). I recommend both the site and the babyphone
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Response from Nanny Care
Hello Aldoline,
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us. We are happy to hear that you are satisfied with your Alecto baby monitor. Your satisfaction is our priority, and your feedback motivates us to continue offering the best possible service.
See you soon on our website!
E
Eloise R.
Rating: 5 out of 5
following a purchase from 27/01/2025
Meets my expectations
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Response from Nanny Care
Thank you for your positive feedback!
See you soon on our site!
M
Marine D.
Rating: 5 out of 5
following a purchase from 26/01/2025
No sooner received than installed
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Response from Nanny Care
Thank you very much for your comment!
See you soon on our site!
M
Michel H.
Rating: 5 out of 5
following a purchase from 25/01/2025
ok
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Response from Nanny Care
Thank you very much for your comment!
We are delighted that everything went well and hope to see you back on our site very soon.
M
Maria S.
Rating: 5 out of 5
following a purchase from 17/01/2025
Order received, compliant.
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Cecile L.
Rating: 5 out of 5
following a purchase from 15/01/2025
Item received the day after the order, confirmed to order and in perfect working order.
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Jean-Christophe R.
Rating: 5 out of 5
following a purchase from 13/01/2025
Nickel, from order to delivery
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Pascale B.
Rating: 5 out of 5
following a purchase from 15/01/2025
Fast delivery.
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Flo V.
Rating: 5 out of 5
following a purchase from 23/12/2024
Fast delivery, easy-to-assemble products and top-notch application.
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Martinien A.
Rating: 5 out of 5
following a purchase from 23/12/2024
Very good
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Zuzana F.
Rating: 5 out of 5
following a purchase from 23/12/2024
I bought a Nanny Care BM-03 respiratory monitor and a Tiny baby mattress + recliner. I am extremely satisfied. Superior quality.
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Majda D.
Rating: 5 out of 5
following a purchase from 17/12/2024
Very fast!
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Response from Nanny Care
Thank you for your complimentary comment! We know how important speed of service is, and we are delighted to have been able to meet your expectations. We are constantly striving to provide fast and efficient service. Thank you for placing your trust in us, and see you soon on our site!
M
Marie M.
Rating: 5 out of 5
following a purchase from 16/12/2024
The site is very clear. I appreciated the fast delivery
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Response from Nanny Care
Thank you for your complimentary comment! We know how important speed of service is, and we are delighted to have been able to meet your expectations. We are constantly striving to provide fast and efficient service. Thank you for placing your trust in us, and see you soon on our site!
D
Dominique G.
Rating: 1 out of 5
following a purchase from 16/12/2024
Order placed on December 16 normally delivered between 24/48h We are on December 28 no news Request for information about my order no answer Where is my package?
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Response from Nanny Care
Hello, We thank you for your patience and would like to inform you that we have taken into account your request concerning your order. After having contacted our carrier again, it unfortunately appears that your parcel has been lost. We are sincerely sorry for the inconvenience caused and fully understand your disappointment. To remedy the situation, we have refunded your order in full. Should you wish to place a new order, we would be delighted to offer you an exceptional discount as a gesture of goodwill. Please do not hesitate to contact us if you have any questions, or if you would like to take advantage of this discount on your next order. Once again, our apologies for this incident and thank you for your understanding. Sincerely, The Nanny Care team
B
Benjamin D.
Rating: 5 out of 5
following a purchase from 09/12/2024
Fast delivery and easy access to the product on the site
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Response from Nanny Care
Thank you for your complimentary comment! We know how important speed of service is, and we are delighted to have been able to meet your expectations. We are constantly striving to provide fast and efficient service. Thank you for placing your trust in us, and see you soon on our site!
N
Nathalie P.
Rating: 5 out of 5
following a purchase from 06/12/2024
Very good site.
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Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us. Your satisfaction is our priority, and your feedback motivates us to continue offering the best possible service. See you soon on our website!
C
Cynthia P.
Rating: 5 out of 5
following a purchase from 02/12/2024
-
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Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us. Your satisfaction is our priority, and your feedback motivates us to continue offering the best possible service. See you soon on our website!
E
Euwidys J.
Rating: 5 out of 5
following a purchase from 04/12/2024
I highly recommend this mattress.
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Response from Nanny Care
Thank you for your positive feedback! We are pleased to know that the Nanny BM-03 respiratory monitor has met your expectations. We work hard to select the best products for our customers, and your satisfaction is our greatest reward. Please come back to us if you have any further questions or needs. We hope to see you soon!
S
Sabine S.
Rating: 5 out of 5
following a purchase from 02/12/2024
Very good fast delivery
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Response from Nanny Care
Thank you for your complimentary comment! We know how important speed of service is, and we are delighted to have been able to meet your expectations. We are constantly striving to provide fast and efficient service. Thank you for placing your trust in us, and see you soon on our site!
M
Mathilde R.
Rating: 5 out of 5
following a purchase from 30/09/2024
Very good so far
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Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us. Your satisfaction is our priority, and your feedback motivates us to continue offering the best possible service. See you soon on our website!
H
Hélène D.
Rating: 5 out of 5
following a purchase from 09/12/2024
A gift that can reassure a mother
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Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us. Your satisfaction is our priority, and your feedback motivates us to continue offering the best possible service. See you soon on our website!
T
Tammas Y.
Rating: 5 out of 5
following a purchase from 09/12/2024
Very easy to use and fast shipping.
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Response from Nanny Care
Thank you for your complimentary comment! We know how important speed of service is, and we are delighted to have been able to meet your expectations. We are constantly striving to provide fast and efficient service. Thank you for placing your trust in us, and see you soon on our site!
J
Juliette T.
Rating: 5 out of 5
following a purchase from 25/11/2024
Ultra fast, efficient. nanycare mattress product used up to baby's sitting position. Repurchased this year as a gift. 100% satisfaction
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Response from Nanny Care
Thank you for your positive feedback! We're glad to hear that the Nanny monitor met your expectations. We work hard to select the best products for our customers, and your satisfaction is our greatest reward. Please come back to us if you have any further questions or needs. We hope to see you soon!
A
Anne-Charlotte P.
Rating: 5 out of 5
following a purchase from 19/11/2024
Fine
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Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us. Your satisfaction is our priority, and your feedback motivates us to continue offering the best possible service. See you soon on our website!
P
Patricia D.
Rating: 5 out of 5
following a purchase from 13/11/2024
Everything is great, easy to use, top delivery Thank you.
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Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us. Your satisfaction is our priority, and your feedback motivates us to continue offering the best possible service. See you soon on our website!
M
Marion X.
Rating: 5 out of 5
following a purchase from 08/11/2024
Very clear website, quick response when the team is questioned. Very short delivery times. Quality products. Highly recommend.
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Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us. Your satisfaction is our priority, and your feedback motivates us to continue offering the best possible service. See you soon on our website!
C
Cecile A.
Rating: 5 out of 5
following a purchase from 06/11/2024
Clear, easy-to-use site.
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Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us. Your satisfaction is our priority, and your feedback motivates us to continue offering the best possible service. See you soon on our website!
K
Kevin V.
Rating: 5 out of 5
following a purchase from 07/11/2024
The site is great
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Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us. Your satisfaction is our priority, and your feedback motivates us to continue offering the best possible service. See you soon on our website!
Y
Yoann G.
Rating: 5 out of 5
following a purchase from 04/11/2024
Order shipped quickly
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Response from Nanny Care
Thank you for your complimentary comment! We know how important speed of service is, and we are delighted to have been able to meet your expectations. We are constantly striving to provide fast and efficient service. Thank you for placing your trust in us, and see you soon on our site!
S
Sébastien M.
Rating: 5 out of 5
following a purchase from 04/11/2024
Very good experience despite a problem with the carrier that was quickly resolved by customer service with whom we feel confident. We can't wait for our little one to be with us at home. We're nearing the end of our term.
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Response from Nanny Care
Thank you for your kind comment! We attach great importance to the quality of our customer service, and it is a pleasure to know that you were well taken care of. We remain at your disposal for any future questions or requests. We look forward to seeing you again on our site!
É
Élodie C.
Rating: 5 out of 5
following a purchase from 29/10/2024
Good product, fast delivery.
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Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us. Your satisfaction is our priority, and your feedback motivates us to continue offering the best possible service. See you soon on our website!
S
Sylvie M.
Rating: 5 out of 5
following a purchase from 23/10/2024
Super, and very fast
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Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us. Your satisfaction is our priority, and your feedback motivates us to continue offering the best possible service. See you soon on our website!
L
Lydia S.
Rating: 5 out of 5
following a purchase from 31/10/2024
Very good site and very fast delivery
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Response from Nanny Care
Thank you for your complimentary comment! We know how important speed of service is, and we are delighted to have been able to meet your expectations. We are constantly striving to provide fast and efficient service. Thank you for placing your trust in us, and see you soon on our site!
S
Sabrina L.
Rating: 5 out of 5
following a purchase from 10/10/2024
Perfect
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Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us. Your satisfaction is our priority, and your feedback motivates us to continue offering the best possible service. See you soon on our website!
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