Customer reviews of Nanny Care

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 3 610 published reviews
5 3 045 84% 4 379 10% 3 92 3% 2 46 1% 1 48 1%

Summary of reviews

The store consistently delivers fast shipping and reliable delivery, with many notes of orders arriving quickly and items arriving in excellent condition. Customers highlight concrete product strengths such as accurate descriptions, easy setup, and user-friendly features (multiple light intensities, easy to install on different bed types, and reassuring design) contributing to peaceful nights and improved sleep. The customer service experience is portrayed as responsive and trustworthy, with emphasis on smooth order processing, quick refunds when issues arose, and overall satisfaction with the purchasing process. Overall, customers express confidence in the product meeting expectations, dependable delivery, and peace of mind for nighttime use.

Reviews 3 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/01/2022
Well packed. But parcel received on Thursday for an order placed on Sunday, whereas it was indicated on the site that delivery would take 24 to 48 hours.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/01/2022
Satisfied.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/01/2022
Good, practical site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/01/2022
No worries
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/01/2022
A first shipment never received, after reporting, the after-sales service reacted very quickly, package received two days later...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/01/2022
fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/12/2021
Fine
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2021
The wallpaper on the site makes the items almost illegible. However the delivery was very well done. As it is a Christmas gift I cannot return the item.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2021
Ask a question, don't buy, no answer - too bad
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/11/2021
Positive except for delivery. It's free but they use DPD which is a disaster. As a result, the parcel was not received on time.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/11/2021
I found that ordering with a code number made receiving the package even more secure.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/11/2021
A few bugs on the site meant we had to look for subterfuges to order. Fortunately, we were motivated
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/11/2021
Super
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/11/2021
Very satisfied with this system I sleep better since I have it.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/11/2021
This device is very good, but sometimes there are bugs: the device detects breathing when my son is no longer in bed.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/11/2021
no problem at all. Order received on time and easy site navigation.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/11/2021
Happy with the site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/11/2021
Nothing to report
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/11/2021
My article has a flaw
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/10/2021
Nice presentation of products for children, but not much choice.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/10/2021
When we wanted to choose a relay point other than the one closest to our home, the operation was not possible. The site was constantly bellowing. However, customer service is very responsive and we were able to collect our parcel from the collection point of our choice.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/10/2021
Meets our needs
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/10/2021
satisfactory delivery time.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/10/2021
Very easy to navigate
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/10/2021
Fast, well packaged
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/09/2021
Without
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/09/2021
Fine
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/09/2021
A bit complicated and sold-out products still available
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/09/2021
No e-mail to let me know that my parcel had arrived at the relay point.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/09/2021
RAS for the order. The delivery window between 9am and 4pm is really wide ...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/08/2021
fast efficient and the product corresponds to what I expected. very fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/08/2021
unfortunate request for gift wrap to be sent in a cardboard box
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/08/2021
A few problems navigating the site but fast delivery.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/08/2021
I had a problem with the delivery address, I wanted delivery to La Teste de Buch where the person I was giving this parcel to lives. I had ticked off a relay point on rue du Port in La Teste, but the parcel arrived at a relay point corresponding to my home address: the Vival store in Perilhac! The parcel was therefore sent from Cestas to Perilhac near Limoges, so that I was obliged to send it by post, at my own expense, back to La Teste near Cestas!When I placed my order, I found that it was very complicated to find the "point relais" checkbox. I even had to call Nanny Care, and someone explained to me where to find the "point relais" checkbox (it wasn't as intuitive as on other sites). I would have preferred if this person had suggested that I place my order directly with her over the phone, so I wouldn't have had to worry about delivery to the wrong place.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/08/2021
Necessary information clearly indicated.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/08/2021
Order well received nothing to complain about
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/08/2021
Fine
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/08/2021
Happy with the purchase, easy to find, fast delivery and simple to use.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/08/2021
Satisfied R.A.S.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/07/2021
I changed the delivery address because it was not taken into account while I was on vacation.
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