Customer reviews of nataliaspzoo.eu

Trust Attestation
9,8 /10
Overall rating: 9,8 out of 10
Based on 744 published reviews
5 679 91% 4 52 7% 3 9 1% 2 1 0% 1 3 0%

Summary of reviews

The online store offers a wide range of products, particularly mattresses, that consistently impress customers with their craftsmanship and comfort. Many have noted the excellent fit of the mattresses for various setups, such as Hollywood swings and vehicles like the Land Cruiser and VW Bulli, highlighting their versatility. Delivery service is frequently praised for being fast and reliable, with many orders arriving on time and packaged well. Customers also commend the quality of materials used, noting that items are not only comfortable but also well-made and durable.

Reviews 2 and 3 stars

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Tagesgruppen Lübbenau H.
Rating: 3 out of 5
following a purchase from 14/06/2024
It was not clearly visible on the Internet that the item was not suitable for our needs. The service by e-mail with the employee, Mr. Musial, regarding a problem resolution/return was very good.
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Sabine D.
Rating: 3 out of 5
following a purchase from 16/06/2024
very satisfied with the fast shipping (DHL), the dog basket seems to be of good quality - but unfortunately my dog refuses to use it, I think the reason is the fact that there is a just border on two sides... too bad.
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Berenike L.
Rating: 3 out of 5
following a purchase from 28/01/2024
Delivery very fast and everything great. The wrong color was delivered or the pictures online are a total hoax. I don't need an exchange as I needed the product straight away. Still a pity.
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Mathieu G.
Rating: 3 out of 5
following a purchase from 04/01/2024
Package never arrived, immediately refunded but no contact with seller
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Erida D.
Rating: 3 out of 5
following a purchase from 28/09/2023
Perfect
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Anna-Maria A.
Rating: 3 out of 5
following a purchase from 16/03/2023
Fast and uncomplicated
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Response from nataliaspzoo.eu
Cher client

Nous vous remercions pour votre achat et votre feedback positif. Nous sommes heureux que vous soyez satisfait de notre service et que tout se soit déroulé rapidement et sans complications.

Cependant, nous avons remarqué que vous ne nous avez donné que 3 étoiles sur 5. Nous serions très heureux si vous pouviez nous dire ce que nous pouvons améliorer afin de vous offrir un meilleur service à l'avenir.

Nous vous remercions encore une fois pour votre achat et vos commentaires.

Avec nos meilleures salutations,
L'équipe du service clientèle de Natalia Spzoo
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Thomas S.
Rating: 3 out of 5
following a purchase from 27/10/2022
Shipping speed Note 4. item quality Note 3 tracking Note 1.
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Kathleen F.
Rating: 3 out of 5
following a purchase from 20/04/2022
The Wsre is perfect and fits like a glove, shipping is a bit expensive. Therefore 1 star deduction.
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jeanne D.
Rating: 3 out of 5
following a purchase from 04/04/2022
The color is not what I expected. The package was left in the hall without me being notified, but I had asked for it when I ordered. Otherwise good value for money.
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Daniel F.
Rating: 2 out of 5
following a purchase from 13/12/2021
Nothing to complain about. Deadlines respected. Object conforms to the description.
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Response from nataliaspzoo.eu
Dear customer, thank you for purchasing from our store. We also thank you for your positive feedback. It sounds like you are satisfied with your purchase and service in our Natalia Spzoo store. However, you only gave 2 stars, isn't that a mistake? If it is a mistake, can we ask you to add the number of stars?

Thank you very much and we wish you all the best for the new year.
Team Natalia Spzoo
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